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Business Profile

Online Gaming

Underdog Fantasy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

This profile includes complaints for Underdog Fantasy's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 415 total complaints in the last 3 years.
    • 271 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been using this app for YEARS, with no issues and once i try to withdraw 1500, they put my account under review and make me go through all these steps to confirm their suspicions. I provide them with ALL the information, and it all adds up perfectly and yet they decide to permanently close my account(I believe wrongfully) and withhold all of my money(over 2000). I will attach the email thread with screenshots. That should provide all the information you need to know. I want my money back, I believe they wrongfully closed my account and robbed me of my money.

      Business Response

      Date: 02/13/2025

      The customer's account was flagged by **********************'s Fraud and Payments team for a potential violation of Underdog's multi-accounting policy. Customers are only permitted to open and hold one Underdog account. Upon review, it was determined that the customer had been illegitimately operating their original account. ********************** has closed both accounts.

    • Initial Complaint

      Date:02/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was blocked, I had 400 dollars in the account and had recently deposited money in the account and they blocked my account. They ignore every and all contact I try and reach out with. Theyve blocked me on discord when trying to ask about my account they will only respond to my emails if i start off with I just simply need help, but once I bring up the issue is my account getting blocked. They ignore me and dismiss all conversation. Im looking to get the money that I had in the account back.

      Business Response

      Date: 02/05/2025

      The customers account was flagged after being linked to multiple other accounts and found to have been abusing the Refer a Friend promotion, both violations of our terms of use. Due to those violations, the account was closed and winnings were forfeited.

    • Initial Complaint

      Date:02/01/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was suspended after attempting to withdraw about $250 from Underdog. It seems they have no issue with taking my deposit of $200, but as soon as I attempt to withdraw profit, that is when they will ban me. I have had no issues with underdog in the past. I was sent an email asking to provide documents which I did, but have not received a response.

      Business Response

      Date: 02/04/2025

      The customer's account was restricted due to use of a third-party ****** account, a violation of Underdog's terms of use. Documents were requested and provided by the customer. A warning was issued, the account was unrestricted, and a withdrawal has since been processed.

    • Initial Complaint

      Date:01/31/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company was reached out to and made aware that my 4 yr old spent $635 ish dollars on the app that Does not ask for confirmation on spending money or making picks

      Business Response

      Date: 02/14/2025

      Underdog Fantasy does not have a record of the customer reaching out regarding this issue. After receiving the complaint from the BBB, Underdog Fantasy's Fraud & Payments team restricted the customer's account. Documents were requested for potential underage activity, according to customers claim. Documents and reacknowledgement of Underdogs terms of use are required in order for reinstatement.

      Customer Answer

      Date: 02/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

       I reject this because this sites not refund my money

       

       there is no second confirmation when placing a bet, my daughter was able to place a bet without confirming user 

       

      she didnt create an account she placed a ********* didnt confirm identity

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** *****




       

      Business Response

      Date: 03/12/2025

      All deposits have been refunded and Underdog considers this matter to be closed.

    • Initial Complaint

      Date:01/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been placing bets on this site for a solid week. My son told me about them and told me he would help me to try and win some money. At first I did nothing but lose and I was about $800 or more in the hole until one night I won $2499 and then $1021.25. The next day I wake up and my account is restricted. They wont let me withdraw any funds. They asked for further ids and validation. ALL of which I provided. Only for them to say I somehow broke the terms of service because my sons account apparently has some restriction on it that we are not even aware of because my son hasnt been on the app to bet in over a week since he lost last time and my account was created and validated BEFORE his account got any restrictions. They had no problems allowing me to deposit and lose my money day after day after day while my sons account apparently had this restriction. But now that *** won they have banned my account and wont allow me to withdraw my funds!!!!! This is absolutely unacceptable! Please do something.

      Business Response

      Date: 02/05/2025

      The customers account was flagged after a review by our fraud team found that they were linked to a different account that had been closed due to chargebacks. Due to the multi-accounting and chargeback violations of our terms of use, the account was closed and the winnings were forfeited.

      Customer Answer

      Date: 02/06/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      This company has provided zero proof of these claims. I am 71 years old and live with my son who is 24. He recommended to me to try to get on Undersogs platform on *** games, he offered his help since Im not tech savvy the account they claim to be avoiding a ban was banned AFTER my account was fully authenticed. They also allowed me to despot upwards of $800 of my own money while this other account my son owned was supposedly banned or had this restriction. Im 71 and dont even know what multi accounting means. Im new to this stuff. You guys know your eyes and TOS like the back of your hand and intentionally do this to **** **** your customers out of their winnings. NOT YOUR MONEY. Did you deposit ? Did you place those bets? No. Pure deception by the hand of this company. The refuse to listen to any sort of reasoning, or any explanation. All they wanted was to take their customers money and they did. Pathetic. 

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *** *****




       

      Business Response

      Date: 02/19/2025

      The customers account was flagged after a review by our fraud team found that they were linked to a different account that had been closed due to chargebacks. Due to the multi-accounting and chargeback violations of our terms of use, the account was closed, and their deposits were refunded.

      Customer Answer

      Date: 03/04/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       They refunded the initial payments I made to them and refused to give me the $3500 that I rightfully won fair and square. Its very very scummy business practice, I won that money before any violation had taken place otherwise I wouldnt have even been able to place the bet. Not only that, but I had no idea my sons account had ANY restrictions on it and so was he. Nobody was trying to multi account or whatever that even means. Im a senior citizen who doesnt even understand these terms and tried to get into doing some sports betting as a way to connect more with my son. Predatory company, doesnt listen to reason or give any s*** about their customers like myself. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *** *****




       

    • Initial Complaint

      Date:01/31/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/24/24 I used this company to place a bet. My bet won for $625. I tried to withdraw money from the account but they locked and closed my account. They stated it was they had an issue with another person and I told them that it had nothing to do with me and that they should take that issue up with said person. Im filling this complaint to receive my $625 in FULL. It was $25 to win $625

      Business Response

      Date: 02/05/2025

      The customers account was flagged after using a business deposit source that was also linked to an account that was previously closed due to chargebacks being initiated. Due to the multiple violations of our terms of use, the account was closed and the winnings were forfeited.

      Customer Answer

      Date: 03/20/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The issue was not resolved due to them closing my account and me not being able to contact them. Thanks 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******* ****




       

    • Initial Complaint

      Date:01/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to withdraw money from my account and now for some reason they have locked my account when this had never happened before. I withdrew my money far before they put a lock onto my account and I wish to receive my money as fast as possible. My account name is fkdommy.

      Business Response

      Date: 02/05/2025

      The customer's account was flagged after depositing with a third-party payment source, a violation of Underdog's terms of use. Documents have been requested in order to clear the account, but have not been submitted for review.

    • Initial Complaint

      Date:01/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I payed ***** to ****** with underdog I won 40$ and they trying to shut down my account saying Im not legal to play but in ************** we are !

      Business Response

      Date: 02/05/2025

      This customer is reaching out about an account that is not registered in their name and where they are not the authorized account holder. Therefore we are unable to comment.

    • Initial Complaint

      Date:01/30/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When winning $850 in bets on underdog off original $500 deposit, Underdog would not let me withdraw my legal winnings after providing proof of withdrawal method ownership and deposit ownership which matched my legal name. They were reluctant to give my $500 back so I had to threatened dispute and did not give my winnings back. They stole the money I won and deleted my underdog account but I verified information that was requested. They are attempting to scam me out of my winnings as they would not have refunded me if I lost any wages. Support is not helping, be careful.

      Business Response

      Date: 02/04/2025

      The customer's account was restricted for use of third-party payment sources, a violation of Underdog Fantasy's Terms of Use.  Documents were requested, but the customer refused to provide the requested documents.  The customer's original deposit was refunded via ******, the account was closed, and winnings were forfeited for violation of Underdog's Terms of Use.

      Customer Answer

      Date: 02/06/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

       

      All Documents requested were provided including matching deposit methods and documents from account. They still decided to close account and take my winnings when proof were provided to match the ****** documents and deposit method and id. 

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******* *******




       

      Business Response

      Date: 02/07/2025

      The documentation provided by the customer was unable to be verified by *********************** Fraud team so the account remains closed.

      Customer Answer

      Date: 02/11/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

        

      The ****** name is not a real name and everything on the account is mine but I will be suing you guys since you want to take my money with my own id and debit card being used. 

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******* *******




       

    • Initial Complaint

      Date:01/30/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ive been using underdog for a couple months and i won money multiple times and cashed money out multiple times then about a month ago i won and tried to cash out and the put my account under review and i cant withdraw or do anything with my winnings. my underdog username is ***********

      Business Response

      Date: 02/06/2025

      This customer is reaching out about an account that is not registered in their name and where they are not the authorized account holder. Therefore we are unable to comment.

    Underdog Fantasy is NOT a BBB Accredited Business.

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