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Business Profile

Online Gaming

Underdog Fantasy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

This profile includes complaints for Underdog Fantasy's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 414 total complaints in the last 3 years.
    • 275 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They owe me 280 dollars Im trying to cash out it wont allow me and customer service is non existent. They dont have an 800 number and they stopped responding to my emails

      Business Response

      Date: 12/19/2023

      I am writing in response to Complaint #******** regarding unfulfilled payouts. The customer reached out regarding an unfulfilled withdrawal request. We contacted the customer to let them know their withdrawal was being reviewed by our Payments team, and has since been processed. The funds have been received by the customer at this time.

    • Initial Complaint

      Date:12/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited 100 dollars into the app. I won on December 06 2023 and initiated a withdrawal after winning $1200. Per the website you can expect your payment in 2-3 days if you cashout via the paypal option however we are on day 6 and I still have not been paid out. Support couldn't offer a timetable and basically the site is just holding my money. They are now not answering so im left in limbo. Wouldn't suggest using this application. There are way better ones with way faster payouts and helpful support. Its less about them taking forever to payout and more about their failure to even acknowledge it or offer remediation. At the time of this writing I am still waiting on my payout.I would like them to change their site/app to display the actual payout times which take more than a week.

      Business Response

      Date: 12/19/2023

      I am writing in response to Complaint #******** regarding unfulfilled payouts. The customer requested a withdrawal on 12/06/23 and we required tax information due to exceeding a net profit threshold before the withdrawal could be processed. The tax info was provided and their withdrawal request has since been processed and completed.

    • Initial Complaint

      Date:12/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I am currently having a issue with this gambling app I initially tried the app out 2/12/2023 since then I have deposited money to this account multiple times but as of 12/03/2023 I won 200 cash that was never disbursed at that point I kept trying to attempt to withdraw money but at no point was I compensated so I canceled the withdrawal and ****** the money back to them but on 12/03/23 I again won 200 then on 12/04/2023 I won 450 dollars at that point I attempted multiple times to withdraw funds and never received the payment at this point I am seeking full payment and to close my account out do to false advertisement and pain In suffering this is not right can someone please help me get my funds thanks in advance

    • Initial Complaint

      Date:12/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 4th 2023 i entered a contests and won a total of 132$. I withdrew 100$ and left the test on the betting app. The next day, December 5th, I entered another 5$ contest. So later when I tried to email Underdog about my withdrawal, they tell me I have a restriction on my account because I have a card on different accounts and I only have one account. Ive emailed them more than 20 times in the past 2 days. All I want is my money off the app, they can restrict the account, I dont care! I just want my money! They havent tried to get back in touch with me at all. Can somebody please help me get my money off the app and I wont use the app again

    • Initial Complaint

      Date:12/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account has been shut down for a almost 3 days now and it keeps saying account restricted so i went a head and emailed you guys but they keep saying they will get back to me in a auto-mated email, problem is I won $275,50 prior to the issue and I am unable to withdraw. The money is mine and I would love to continue betting on the platform because Ive had a good experience besides this, I hope this is resolved soon. Me and my wife play this app and both of our accounts are restricted i wanna continue using the app but i cant even get my winnings i have contacted support thank you

      Business Response

      Date: 12/22/2023

      I am writing in response to Complaint #******** regarding an Account Restriction. ********************** permits all customers to deposit and withdrawal with sources that are in their name and match the details on their Underdog Fantasy account. The customer was flagged on 12/06/2023 for sharing a source across another account on our platform, which is a violation of our terms of service. The customer has since been warned for the violation on 12/07/2023, and on 12/16/2023 they were notified they could continue using the source in their name to withdrawal winnings.

    • Initial Complaint

      Date:12/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      {My username is: Slumptt}On December 4th, 2023 the *** held a game between the ******************** and the ******************* During that game a certain player by the name of *************************** was injured during the first play of the game. This injury caused him to leave the game and not returning at all. This meant my bet was going to be voided in most cases for other sports betting companies such as PrizePicks or sleeper. However, Underdog has declined to either void my bet or pay me. It truly is unfair as a customer because they are unethically stealing from customers. A player that gets injured on the first play should be voided. Now, I get rules and their policy but this shouldnt apply since it wasnt even near halftime. This should be an exception simply due to the fact that the player was injured on the first play, THE FIRST PLAY. Not only am I at a loss for money from it but not only me but thousands of people have been affected by this.

    • Initial Complaint

      Date:12/04/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They simply will not process my withdrawal through . I do not want the account anymore and they are mad because I want my money .

    • Initial Complaint

      Date:11/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited one hundred dollars in a account so I could bet on football which is legal I made some bets okay then my grandson made the same bet twice and tried to cancel one of them and they froze our accounts I emailed them about it and sent them the pictures of my State issued ID they didn't respond and I am unable to close my account and get My money back

      Customer Answer

      Date: 12/16/2023

      Better Business Bureau:

      At this time, I have not been contacted by Underdog Fantasy regarding complaint ID ********.

      Sincerely,

      *********************

    • Initial Complaint

      Date:11/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account has been restricted for verification purposes.I have sent all the documents they have asked for.I have been asking for an update for about two weeks now and theres also 800 USD in the account and now theyre not even replying I need my money or I will be suing in small claims court.

    • Initial Complaint

      Date:11/16/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a complete scam. I deposited $500 and ended up winning a bit. My account got restricted and wont let me get or withdraw. I contacted support and they asked for my id which I sent. I havent heard back from them and am being completely ignored. They dont even have a phone number you can call for support just a email so you can get ignored. They now have $1000 of my money. If I dont get my account unlocked I will be filing a charge back to my card.

    Underdog Fantasy is NOT a BBB Accredited Business.

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