Complaints

This profile includes complaints for Underdog Fantasy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Underdog Fantasy

  150 Waterbury St Brooklyn, NY 11206-1616

• 

  Underdog Fantasy

  Private New York, NY 10001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  underdog suspended my account and trying to get my money so its telling me that I cant do any withdrawal. I sent them everything they have been asking for and I never received a email back from them.

  Business Response

  Date: 03/19/2025

  The customers account was suspended by ********************** due to using deposit and withdrawal sources that did not match the name on the Underdog Fantasy account. All participants must deposit and withdraw  with sources in their name that match their account details, per the Terms of Use. Underdog has requested documentation to review the account, which has not been received at this time.

• Initial Complaint

  Date:03/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So on march the 6th underdog fantasy closed my account and said they would send my money back through intercheck i had been waiting patiently but then on the 7th day i contacted support and they said it would be here last week and i never got it so i emailed then again then they didnt respond and i emailed then on a different email then they responded i just want my money thats all

  Customer Answer

  Date: 03/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ********
  
  
  
   
  
  

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they are reviewing my account because i withdrew too many times which isnt against the rules and they are keeping my money in the account and not letting me take it out. they said they would review my account 12 hours ago and i havent heard from them since

  Business Response

  Date: 03/19/2025

  The customer's account was restricted by ********************** for use of third-party payment sources, a violation of Underdog's Terms of Use.  Documents were requested to verify the customer's identity, and must be provided in order to proceed with the review of the account due to violation of Underdog Fantasy's Terms of Use.

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Underdog is telling me that the services they provided to me were Illegal because they did not have a permit to valid provide the services at the time for consumers in the state of ******** (first attachment). During my time in *************, I deposited a total of $10,742 (bank statements attatched) to their platform. Due to Underdog's negligence, they provided me with a service ILLEGALLY that they did not even have a license for. I am today asking for all money I have deposited (amounting to $10,742) to be returned to me. I was a consumer of Underdog Fantasy for recreational purposes, and now not only are they denying me further service, but they are also denying me access to the money I have remaining on my account on their platform, claiming due to their negligence they cannot provide me anymore services. However, if they were not so negligent to have a false license to begin with, I would not have spent ANY of my money recreationally on their platform at ALL to begin with, so if this is the case, I would like for all my deposits to be returned to me and I will settle not to press further charges/complaints for this illegal activity that Underdog has been doing for the last few years.I am now no longer in ********, so I do not want any credit or store credit as I do no longer wish to be a consumer of Underdog Fantasy as they have wronged me with their illegal product. Only a full refund of ALL deposits will settle this dispute.

  Business Response

  Date: 03/19/2025

  The Company has reviewed the customer's account and can confirm that all deposits were played through legitimately and the customer is not eligible for any refunds.

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Underdog Fantasy owes me refunds amounting to the requested amount because the funds deposited were in fact not legitimately played due to an invalid license from ********************** for providing services in the state of ********. They provided an illegal service and therefore should reimburse the consumer for all deposits made in *********

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ***
  
  
  
  
   
  

  Business Response

  Date: 05/15/2025

  The customer is not entitled to any refunds by Underdog Fantasy. 

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  If Underdog refuses to compensate for its illegal activities without a proper license, the customer is justified to proceed to take legal action against the business in a court of law. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ***
  
  
  
  
   
  

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mom created an account with ********************** and didn't want to use it when she realized it was a fantasy site. I took it over, added my information in the tax fields, and deposited money with a card with my name on the card. When it came time to withdraw the funds, underdog asked me to verify my information. When I sent my ID, they said it doesn't match the account and they terminated the account and forfeited my money. The bank account they wanted me to verify was the account I used to add the funds. They chose not to verify me at that point and instead accepted my money. They chose to only verify me when I wanted to withdraw, which is when we realized there was a mismatch issue. They gave no options to appeal, no other recourse, just closed my account. I was under the impression I was always betting under my name. They also claimed they had sent me an email asking me to verify, which was never received. I am asking that they refund me my initial deposit as they should have verified me then, which is when we would have caught the problem.

  Business Response

  Date: 03/19/2025

  The customer's account was restricted by ********************** for use of third-party payment sources, a violation of Underdog Fantasy's Terms of Use. The customer provided documents that did not match the listed account owner's information, and claimed to have been given ownership of the account by a family member. Upon review, Underdog Fantasy closed the account and forfeited winnings as a result of the Terms of Use violations. Customer's original deposit has been refunded.

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *******
  
  
  
   
  
  

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/28/2025 I placed a wager of 50 dollars, and the wager pays 1200 plus dollars. Underdog fantasy ruled my bet as a lost, with ****** ******* getting 12 rebounds when the official *** stat shows ****** ******* with 13 rebounds. Under their contest integrity rule states that underdog reserves the right under its sole discretion to revise scores after they are released in the unlikely event of potential scoring error by a provider or underdog. In those circumstances the contest results may be altered, and payments reversed and redone, based on the correction.

  Business Response

  Date: 03/11/2025

  Underdog Fantasy settles fantasy contests with official league data available at the time of settlement. At the time of settlement, ******* was officially credited with 12 rebounds.  Underdog Fantasy does not adjust already settled fantasy contest entries based on stat corrections issued after settlement was made based on available official league data.  As such, the stat in question was settled correctly and is not eligible for revision.

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [it clearly shows in their contest integrity which I provided a picture of that they do revise scores after they are released but since I won their telling my they dont.] 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Thats my complaint!! Yall emailed me saying that y'all cant change lines and now y'all are admitting that yall can since I pointed it out to you on your website. Since I won the bet rightfully y'all decided not to change it. Then sent me a ten dollar free bet for a bet that I bet a 100 dollars to payout 1200 dollars because y'all know y'all wrong. All Im asking is to ****** my bet and pay it out. Also I would like an email or phone number for someone over the supervisor. ]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  Business Response

  Date: 05/19/2025

  As stated, Underdog reserves the right in its sole discretion to revise scores after they are released in the unlikely event of potential scoring error by a provider or Underdog. Underdog, in its discretion, did not adjust settled fantasy contest entries based on the stat corrections issued after settlement for the sporting event in question.  This is Underdog's final decision on the matter.

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday I put in a 100 bucks in the date before that I put in another 100 and then both my parlays won 257 and a $111 and then they said they needed to do a routine security. Check and locked my account out and today after verifying all my documents they. Will not suspend my account. I just want to withdraw my mush.

  Business Response

  Date: 03/18/2025

  The customers account was flagged by ********************** for using deposit and withdrawal sources that did not match the name on the Underdog account. This is a violation of Underdogs Terms of Use. In addition to these violations, the customer attempted to open multiple accounts on the same registration device. All ********************** participants are only permitted to own and operate one account. The customers account has since by restricted by Underdogs Responsible Gaming team due to comments made about the customers gameplay. The account is currently under review.

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Underdog Fantasy regarding the unjust banning of my account and the withholding of my rightful winnings.I have been a legitimate user of **********************, adhering to all terms and conditions. However, without prior warning or valid justification, my account was suddenly banned, and my winnings were confiscated. Despite my attempts to contact Underdogs customer support for clarification and resolution, I have either received vague responses or no satisfactory explanation. It first started with my account being logged out randomly. At that point I had contacted a representative and made sure that everything was fine and the representative assured me that it was. Everything was fine for a week until today when I tried to withdraw ****** dollars. My account has been restricted without any reason. My withdrawal was cancelled and customer service is seemingly ignoring my endless messages. I provided my ID, a picture of me next to my ID, ****** statement, and also a card statement proving I am who I am and all information on the site is correct. I believe the cause of all of this was my winning. All of these problems started as I was winning more through the app. I believe this action is unfair and possibly in violation of consumer protection laws. I am requesting an investigation into Underdogs handling of my account and the return of my rightful funds. I would appreciate your assistance in mediating this issue and ensuring that Underdog operates with transparency and fairness. I am perfectly fine with getting my winnings and then never using the app again. Please let me know the next steps in filing this complaint and any additional information you may need from me. I look forward to your prompt response.

  Business Response

  Date: 03/15/2025

  The customer's account was flagged by **********************'s Fraud & Payments team as a result of their location not reflecting the account information, and using third-party deposit methods, a violation of Underdog's Terms of Use.  Underdog requested documentation in order to verify the account and process the withdrawal, however, to date, the customer has not provided the requested documents.

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:03/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning, 3/8/2025, I had submitted a withdrawal request of my parlay winnings which usually is deposited in my ****** account with an hour or 2. About 14 hours later my withdrawal was cancelled and my account was suspended ************************ username: *******. My account was suspended because I had initially used the same ****** account as someone I referred (my mother) who I currently live with due to the fact that I did not have my own ****** account and the rapid deposit option did not support my bank at the time. I had since been using my own ****** account which I had created for myself and have not had an issue until today. It had been months by this point. I do not use my mothers account and she had only used that account when she signed up. We both submitted the requested documents, but my current balance is held in limbo ($93.05) and they do not have any way to contact live representatives. I use the platform almost daily and have only ever used my own account.

  Business Response

  Date: 03/24/2025

  The customer's account was flagged by ********************** for using a third-party withdrawal source, which Underdog Fantasy identified had been used in connection with another Underdog Fantasy account, both of which are violations of Underdog's Terms of Use. The customer provided requested documentation, and the account has been paid out and reinstated with a final warning given.

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using underdog for sports betting for the past two years I havent won in almost a year when I finally win my account is randomly suspended and my withdrawals are cancelled. They havent had a problem taking my money all this time b it when its finally time to pay up they suspend my account, thats ridiculous my username is ********** and the email associated with the account is *********************

  Business Response

  Date: 03/11/2025

  The customer's account was restricted by **********************'s Fraud and ******************* for using a business ****** account.  Documents were requested and provided, and the customer's account restriction was ultimately lifted.  They are able to withdraw using a first-party ****** account.