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Business Profile

Online Gaming

Underdog Fantasy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

This profile includes complaints for Underdog Fantasy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Underdog Fantasy has 2 locations, listed below.

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    Customer Complaints Summary

    • 415 total complaints in the last 3 years.
    • 276 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They refusing to pay me all my money after winning last night they taking money out of my winnings putting it on my account as bonus cash they only let me get $30 out of $49 I won they illegally doing this without my consent I didn't have any bonus money on my account until I won the money yall need to shutdown the company permanently they took the money I won they don't like paying people fully they find ways not to pay everytime I win they keep splitting my profits I'm also reporting this to the ***

      Business Response

      Date: 03/12/2025

      The customer had a winning entry that contained a Special selection. As outlined in Underdog Fantasy's Rules, any winning entry containing a Special will be paid out partially in withdrawable funds and partially in bonus funds.

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a several 10/20 dollar ****** on *** last weekend having won 160$ they suspended my account when attempting to with drawl funds. They asked for ID and bank statements along with a photo. After doing all of this they are not withdrawing my funds. This company is a total scam!!! Underdog has no problem depositing money frankly my account they will still allow deposits but when you want your winnings they hassle and refuse to send them and then suspend your account this company is not legit. They basically take your money and when you win they dont want to pay.

      Business Response

      Date: 02/22/2025

      The customers account has been restricted for use of a third party credit card, a violation of Underdog Fantasys Terms of Use. Documents have been requested, but Underdog Fantasy is still waiting for the customer to provide all documents in the requested format. Once all documents are provided, the customers account will be reviewed for potential reinstatement.

    • Initial Complaint

      Date:02/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently won a lineup placed on Underdog Fantasy. After I tried to withdraw my winnings, it was cancelled and deposited back into my Underdog account. They have disabled features such as withdrawing or depositing for me now. I have contacted their support team, their live customer service, and their chat bot, but I have gotten no responses back.

      Business Response

      Date: 02/25/2025

      The customers account was restricted for use of a third party credit card and ****** account. Documents were requested by Underdog Fantasys Fraud and ******************** and upon review of provided documents, it was confirmed the customer was operating the account as a third party. The account has been closed, remaining deposit amounts were refunded, and winnings have been forfeited as a result of violations of Underdog Fantasys Terms of Use.

    • Initial Complaint

      Date:02/16/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Underdog Fantasy wrongfully suspended my account after I won and would not allow me to withdraw my winnings. My account was verified and all was secured when I signed on.

      Customer Answer

      Date: 02/18/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* ***



       

    • Initial Complaint

      Date:02/16/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Underdog Fantasy messages there was an unauthorized user on my account and would not let me withdraw money that I had already put into the account or the money I won on the account. Through several attempts to message them and resolve the issue they cancelled and blocked the account and took $195 that is my money. Now I cant access the account anymore and they will no longer respond to my messages.

      Business Response

      Date: 02/21/2025

      This customer is reaching out about an account that is not registered in their name and where they are not the authorized account holder. Therefore we are unable to comment.

      Customer Answer

      Date: 02/21/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Money that I paid into the account has been stolen by the business. My son helped me to create the account so he may have put his name on accident instead of mine. They will not release my funds to me and have already cancelled my account so I cant even access it anymore. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******* *****




       

    • Initial Complaint

      Date:02/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used the Underdog fantasy betting app for close to a year now and I deposited $300 into my account on ****** and that same day I won multiple bets to accumulate to around $600 and when I attempted to withdraw $300 my account was suspended and put under investigation, I then provided MY identification as asked, and then they proceeded to inform me the name on the ** does not match the name registered on the account. They then asked for clarification on how long I have been using the account I provided them with the information and then reminded them the bank account, email and file, the **, and the username all match and I had no idea why the registered name was different. They responded saying they did not feel comfortable reactivating my account and then they said all excess funds have been withheld. I simply want my money back since my account has been suspended. I deposited $300 and there is $480 in my account right now $300 original deposit and $180 was earnings.

      Business Response

      Date: 02/19/2025

      This customer is reaching out about an account that is not registered in their name and where they are not the authorized account holder. Therefore we are unable to comment.

      Customer Answer

      Date: 02/20/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The account is mine and is registered in another name that I was unaware of, I dont want the account back I simply just want my deposit back, because it is being wrongfully withheld.

       

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** ********




       

      Business Response

      Date: 03/11/2025

      Underdog Fantasy's *************************** has reached out to customer for confirmation on where to send remaining balance and have yet to receive a response.

    • Initial Complaint

      Date:02/14/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just won ****** on 2/10/2025 on the Underdog Fantasy app under account (QUANDJ)I provided the requested documents immediately after winning then shortly after I was advised that my acccount was locked.I have been using my current Underdog account, placed bets, won & withdrawed using this account. Now that I won a substantial amount, im being told my account is locked because they found an old account. I totally forgot that I had an old account. The reason I created a new account was because I couldnt make deposits in the old one. But again I havent had any issues with payouts on my new account until now. I have made contact with Underdog Fantasy by emailing the support center as advised but I havent gotten any help.I am expecting payout of the ****** that I won on 2/10/2025. Please advise/assist.

      Business Response

      Date: 02/25/2025

      The customer's account was flagged by **********************'s Fraud and Payments team for a potential violation of Underdog's multi-accounting policy. Customers are only permitted to open and hold one Underdog account. Upon review, it was determined that the customer had made a second account as a means to circumvent a deposit limit that had been put in place by our Responsible Gaming. The winnings on the account were forfeited and both accounts were closed.

      Customer Answer

      Date: 02/28/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       The response from the business is not satisfactory because, my whole reasoning and and behind my statement is that, i shouldnt have been able to make a new account, i used the same information, no ill intention was committed if i knew i couldnt make a new account i wouldnt have, its not my fault i was able make one , i want the money i won back.

      Ive been using the new account for months , ive won thousands and withdrawed there was no issues but soon as i made ****** on one slip  they close my account, cant pick and choose.

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** *******




       

    • Initial Complaint

      Date:02/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently won money on underdog fantasy a little over 400$, I went to withdraw it didnt immediately process so I went to bed woke up went to work. While I was on break I looked at the app and went to see the funds I attempted to withdraw in my balance, as well as it saying canceled withdrawal and now my account is under review I find this very fishy I might need to switch apps my user name is @******

      Business Response

      Date: 02/14/2025

      The customers account was restricted by *********************** Fraud and ******************* for use of a third party credit card and ****** account, a violation of Underdogs Terms of Use. Documents have been requested and must be provided before reinstatement.

    • Initial Complaint

      Date:02/11/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Underdog Fantasy has stolen $4547.72 from me. I recently won a bet after losing nearly $4000 on the app. After a couple hours my account had been suspended for no apparent reason. I uploaded documents in attempt to verify my identity and consumer support immediately banned my account with NO explanation. I have proof of everything.

      Business Response

      Date: 02/15/2025

      This customer is reaching out about an account that is not registered in their name and where they are not the authorized account holder. Therefore we are unable to comment.

      Customer Answer

      Date: 02/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The business refuses to clarify who the account is registered under. They constantly do this intentionally to prevent me from verifying ownership.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** *******




       

    • Initial Complaint

      Date:02/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Underdog misrepresents their position and potential for the buyers opportunity to earn money. With the design of UX information, the player perceives that they are likely to earn more money than actual. Money is therefore spent under the condition that you have to play all of it to get any money out, requiring that if you import money, it cant be taken out unless you have earnings, eliminating any regret pulls

      Business Response

      Date: 02/19/2025

      The customers account had no play on the account after making a deposit that was tied to a deposit match promotion. Per the play-through requirements of that promotion, the funds required play-through, but no further account activity occurred. The matched funds were clawed back after expiring and the initial deposit has since been made withdrawable.

    Underdog Fantasy is NOT a BBB Accredited Business.

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