We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optical Goods

GlassesUSA

Headquarters

BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for GlassesUSA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GlassesUSA has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    2.33

    Average of 810 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Kimberley c

      Date: 02/19/2025

      Awful,can't get a hold of anyone! They send you round and round talking to bots! Never again!

    • JJ E

      Date: 02/16/2025

      I ordered glasses more than one month ago. I keep getting put off. I have never gotten a real answer as to what the problem actually is. In the meantime, I can barely read.Don't do business with this company.

    • Joyce O

      Date: 02/11/2025

      Ordered glasses on 12/31/24. Todate, 2/11/25, still no glasses. Contacted customer service and had to say I was purchasing a new pair to speak to a human. Have asked for a refund, but really don't think they will voluntarily refund. I would NEVER order glasses from this place again. They have no customer service.

    • Christopher M

      Date: 02/11/2025

      This has to be one of the most incompetent customer service teams I've dealt with. On 1/15 I sent two pairs of glasses back to GlassesUSA to swap one of the lenses. On 1/20 I received an email from customer service stating they didn't have one of my frames in stock. This was odd because I just sent them the frames. I didn't like any of the replacements options so I asked for my refund options. On 1/25 they went ahead and started processing a refund back to my *** account. It was the beginning of the year so refunding back to my FSA card would mean I couldn't actually use the funds, and also I didn't ask for them to do that, I asked for options. After trying to call the company, I realized that I could not get a human on the phone. I was transferred to a "chat agent" who told me they couldn't help me and they would end chat to help other customers. Finally, on 1/26 I received an email stating that they would refund back to my ****** account. I was happy to finally have the solution...Until today when they emailed me stating that they processed a full refund for both frames. I was only refunding one frame. I don't even know how to proceed with this company because I feel like they'll just mess up again.

    • UM H

      Date: 02/10/2025

      Terrible customer service! I've waiting over a month and have not received a pair of glasses order. Horrible. I will never buy from this company again. This production delay has taken over a month.

    • Steve F

      Date: 02/10/2025

      I placed an order on 12/15/2024. It is 2/10/2025 and I still have not received my order. They did charge my credit card immediately. Their chat service seems to be eternally broken. They tell me my status is that they will be ready in 6 days. It has been 60 days since my order. They loop me through the phone service so that I never get to talk to anyone. They don't respond to emails. This must be a scam. I requested a full refund weeks ago. No one responds to that request.

    • Peyton O

      Date: 02/07/2025

      Order has been a debacle since the jump. Was offered buy one get one free turns out the frames I selected did not apply which I understand and was OK with still made the order.Waited patiently for my order and was notified that there was some delays asked for upgraded shipping and they completed that for me. I was advised that it Would update and I would receive it within 3 to 5 business days that time has passed so I reached out to customer service and they advised that if I dont see it by the 11th to just reach out again. Very poor customer service. Would not recommend

    • Brianna B

      Date: 02/03/2025

      I placed my very first order with them on Friday 1/10/25. Just wanted a new pair of Rx sunglasses. Order went through fine and my Rx was confirmed the next day. Thought it was going well. I got multiple emails (and their site also said this) that it would **** * biz days for production. I waited 8 before I called and I only called because it hadn't shipped despite their promises, and there was no update to say why (most companies will tell you if there was a delay and why). The service agent said it was delayed due to "circumstances out of their control". You'd think that it is absolutely in their control when it's in the production phase, which it seemed to be stuck in. The email I received in follow up was that it was a QC issue, which again, is something they control. As an apology, the service agent told me he upgraded my shipping to "expedited" (2-4 days). I didn't receive an email that it had even shipped until 1/26/25. It is now Monday 2/3/25 and I still don't have my order. The tracking status said the estimated date of delivery was two days ago 2/1/25. This company is terrible. I just wanted new sunglasses and they had decent reviews. Not sure where the disconnect is but c'mon, do better.

    • Jen H

      Date: 02/03/2025

      I absolutely will never again use glasses usa! I am a very credible reviewer of businesses online. I DO NOT BELEIVE that the BBB are taking reviews and complaints seriously. I will eventually look into their inner workings. To give Glassesusa a B ,after the thousands of horrific reviews ,I find this highly suspicious. Without expososing too much,I highly advise that you keep a paper,online and call trail.This is second time I ordered from Glassesusa as a review shopper.The first order was placed in June of 2024 and it was a disaster,from the lack of customer service,the AI interaction,and the lack of any explanation or discount was infuriating. The glasses came 1 month later. Remember you never know who I might be. That being said I was asked to again place an order with Glassesusa to see if anything had changed. I placed order Dec 27th and STILL HAVE NOT RECEIVED GLASSES TWO PAIR. I called,I emailed, first I was told my glasses were broken and being worked on,NO SUPRISE NO EMAIL NO NOTHING. IT is Feb 2 and I called the 800 number again ( oh insider secret press 2 then 2 again to get an actual human. A employee that repeats everything g from AI). Supervisor s are never available and promised emails never come. As far as addressing a discount or anything for the wait and stress . I received 7.00, on my card no explanation, no apologies. NOTHING. TO GLASSESUSA I'd say step up your game,or you will have no players,0. I HOPE EVERYONE READS THIS AND CONTINUES TO SHARE THEIR EXPERIENCE. BEWARE THIS COMPANY HAS BEEN FLAGGED FOR FAKE REVIEWS AND RATINGS. THE REAL IS 1.0_/5 AND A SOLID D.THANK YOU

    • Robert K

      Date: 01/29/2025

      I purchased a pair of glasses from glasses USA, after waiting 32 days and not getting anywhere with their AI customer service (no actual humans to talk to) and being told several times my glasses would ship in two days. I finally had had enough and requested a full refund. They said it would take 7-15 days. Unacceptable, if they take your money out of your account immediately they should be able to refund it just as quickly.

    GlassesUSA is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.