Reviews

This profile includes reviews for TemplateMonster.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TemplateMonster.com

  1618 Sheepshead Bay Road Brooklyn, NY 11235

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  TemplateMonster.com

  1667 Sheepshead Bay Rd. New York, NY 11235

Review Details

• Review fromGavin I

  Date: 12/05/2023

  5 stars
  First off, I want to say thank you to the entire staff, from top to bottom, at Template Monster. I've utilized the Monster ONE membership for over 4 years now. For as many template/theme companies that are out there, the quality of their products have far exceeded their competition.They respond right away, and have helped me through back-end issues with problems I have encountered. The vast majority of these issues have been from my continued learning with WordPress and familiarity with other plugins. When you have a company that is willing to not only supply high quality themes for you as a customer, but also goes out of their way to examine why your website is encountering issues, then explain what was going wrong and how it can be addressed in the future, I don't know how better of a service you can expect to find.At a price lower than $200 per year with themes and templates that include solutions for WordPress, HTML5, Shopify, WooCommerce, PowerPoint, Photoshop, Newsletters, Plugins, Elementor kits, Logos, Audio files (stock music/sound effects), Video files, Fonts, etc., the combined package rivals any online marketing company out there.Only solid companies can go 21+ years strong and still be seen as leaders in their business category. Chalk one up for Template Monster. Crocoblock is a powerful addon, and several themes come with Crocoblock plugins included, which alone is a $250 plugin. Highly recommended.Last note: The Better Business Bureau rates any company an F if a company does not pay their annual fee, so take their letter grades with a grain of salt. Don't overlook this company. They are a solid investment!

• Review fromLandry D

  Date: 11/01/2023

  5 stars
  Baby steps in web design and student in digital ********************** ***** has done such a wonderful job answering my questions and addressing my concerns in timely manner. I am more than satisfied with his customer service. I truely appreciate.

• Review fromCandido S

  Date: 10/23/2023

  5 stars
  I'm a beginner designer websites, however the chat support was excellent and very professional and friendly. I think I touched bases with them no less than ten times, just trying to learn the template world. Each time they gave me specific instructions on how to do this or that in a professional, to the point manner. I'm very satisfied with their templates design and support.

• Review fromGilberto V

  Date: 10/22/2023

  5 stars
  ******** was very responsive and patient. She answered all my questions very clearly. She is a great asset to your company, invaluable help and assistance.

• Review fromSteve A

  Date: 10/20/2023

  5 stars
  Title: **************************** Experience: ****** Review for Monster One by Template Monster Review:I just have to say, I was having a VERY bad morning, then it seems to get worse when I started chatting on the chat box provided by Monster One. Initially, my interaction with one of their representatives wasn't pleasant as I was feeling mistreated. However, despite my terrible attitude towards them, the same person assisted me when I had another inquiry after making my purchase. Surprisingly, they remained polite and patient with me. This was *****!Feeling frustrated once again, I expressed my disappointment about not finding the product I had expected after making a significant purchase. It was at this point that *****, an absolute superhero, jumped into rescue the conversation. He swiftly resolved my issue without any unnecessary delays or confusion, ensuring I was completely satisfied. What impressed me the most was that he stayed on the chat with me until I was genuinely happy.It's truly refreshing to encounter someone like *****, who genuinely cares about customers' needs. This incident has reaffirmed my faith in the importance of exceptional customer service. I wholeheartedly recommend Monster One by Template Monster to anyone seeking outstanding products and exceptional customer care. They go above and beyond to ensure their customers are truly satisfied.Thank you, *****, for ALL Your Help!

• Review fromErica B

  Date: 10/06/2023

  5 stars
  Great chat support from *****. He was professional, and provided various solutions for my website needs. Looking forward to a great installation service for my website template.

• Review fromWarren R

  Date: 09/28/2023

  5 stars
  I worked with *********************, I had been paying for templates for years, and he suggested moving to a lifetime plan and provided me with a very nice discount. I love working with these guys, I have used so many of the templates and plugins for my customers and they love my sites. Thank you again *****. ****** - *******************

• Review fromMILT W

  Date: 08/26/2023

  1 star
  DONT NOTHER WITH THIS COMPANY. WHEN YOUR CREDIT CARD GOES THROUGH THATS ALL THEY ARE ABOUT. I DONT THINK THEY HAVE A TECH SUPPORT. I WOULD CALL IT A PLACE THAT HAS NOT RESOLUTIONS TO THE PROBLEMS. GO BY FROM BIG COMMERACE OR MAGENTO

• Review fromViktor P

  Date: 07/20/2023

  5 stars
  **** was very professional. Straight to the point, concise, precise answers. Very helpful.

• Review fromFran C

  Date: 06/18/2023

  5 stars
  I have used Template Monster for years, downloading various templates. All of them have had outstanding elements, used up-to-date coding, and provided exceptional documentation. I am a coding expert myself. However, when templates are this good and provide so many options that no two websites need ever be alike, why knock myself out to code what these developers have already done, or allow me to do within their framework? I think Template Monster's integrity is part of the attraction to both buyers and sellers (developers). I rate them highly.