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Business Profile

Furniture Wholesale

I & L Distributing Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Wholesale.

Complaints

This profile includes complaints for I & L Distributing Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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I & L Distributing Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 93 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/19/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 21st 2023 order #*****. I purchased an office chair from ******************************* for $649.00. Shipping took longer than expected, and all was well for the first several months. One of the reasons that I purchased the chair from this company was the positive feedback and how they advertise that their chairs have a full warranty. My chair, unfortunately, keeps lowering/sinking throughout the day. I sent many e-mails, and most of them were not responded to. When they did respond, I was sent a video on re-adjusting the chair using an ***** wrench to tighten or loosen a bolt. That worked for a couple of weeks, and now it just keeps sinking. I now have the ***** wrench by my side throughout the day and have to readjust the chair several times a day. I have sent at least 10 e-mails and left several voicemails, and have not received a response. I just want to be able to use my expensive office chair as intended. I would like the chair to be covered under the warranty as advertised.

      Customer Answer

      Date: 06/13/2025

      Better Business Bureau:

      At this time, I have not been contacted by I & L Distributing Inc. regarding complaint ID ********.

      Sincerely,

      ****** ***********

    • Initial Complaint

      Date:05/19/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a chair back January they never sent a confirmation kept telling me it was gonna ship never did I had them cancel never got a cancellation email got a partial refund from ****** still out ************************************************************************************************************** try you guys first so you can nail this scam artist

    • Initial Complaint

      Date:04/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Ordered a ****** ******, Aeron Chair from SeatingMind.com on 1/25/2025 . Order # ******. Purchase price $574.00. Paid via credit card.I was informed that the chair would ship within the week. I received a follow up email indicating the chair was back ordered and would ship at a later date. After that date, I was informed that the chair would be further delayed. At this point, I requested a refund. I was in contact with a ***** ******** He indicated a refund would be issued within 10 days. This time period passed and I did not receive a refund.I never received a refund, or a chair. I have emailed *** ******** I have sent refund requests through the SeatingMind website. I have call on several occasions. On the calls I have had to leave a message as I could not got through to a person.I still have not received a refund, or any further communication from SeatingMind or *** ********I have attached the email correspondence I have had with SeatingMind and *** ******** I would like your help securing my refund and warning other customers not to do business with ********************** Thank You,*****

      Customer Answer

      Date: 05/20/2025

      Better Business Bureau:

      At this time, I have not been contacted by I & L Distributing Inc. regarding complaint ID ********.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:04/08/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Original transaction occured February 12, online.Item never shipped and owner ***** ******* kept promising on a future date. I decided then to cancel and requested a full refund which he agreed. Within 7-9 business days. That was March 7th communication, well within 30 day money back guarantee, no questions asked.Several emails to ***** were unanswered since. A general customer service representative (*****) replied with a request to ***** to issue said refund.Payment method: ****** (credit card on record Chase *********** claim was initiated, but there is no record on their website. So I started this claim here, today.********

    • Initial Complaint

      Date:12/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've ordered this chair a month ago but they never shipped it. I contacted the customer service 2 weeks ago who claims they will ship it this week. But now, when I check with them again, they postpone it to next week with the same email template from the same person. I am afriad that this order would never be fulfilled or it will be done in like half a year or so. I would like a refund for this.

    • Initial Complaint

      Date:07/30/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 17, 2023 I purchased 17 refurbished and "guaranteed" chairs from this company I found while searching for office chairs online. I had purchased a single chair a few weeks prior to this to check out the quality. I was pleased, so I made a larger purchase for my office. When the order arrived, the chairs seemed to be in satisfactory shape, so I was pleased. Unfortunately after about a week of use, the seat cushions started to fail. It seems the company wrapped new faux leather material over the old material, and the glue job was clearly not adequate. I reached out to the company and spoke with:- ******************* They were helpful and sent me new seat cushions for the respective chairs. Unfortunately this trend continued, and now even the replacements were failing. Now its been 6 months of constant replacement, and then they just stoped responding. I have sent several emails, and left many phone messages. This company sent me a failed product that they claimed they would stand behind, and now has ghosted me.

    • Initial Complaint

      Date:05/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A chair with lumber support was ordered for an employee due to his doctor's recommendation. The order was placed on the 19th of April and received May 19 after multiple emails inquiring about the status. Despite your website indicating a ***** day shipping period, it took a month to receive an item from Brooklyn.Upon arrival, the item appears to be several years old. The stickers underneath the seat have turned yellow from oxidation, suggesting the product is not new. Additionally, this is not the model with the adjustable lumbar support backing as advertised. The box contained only the chair and an ***** key, with no instruction manuals for assembly or adjustment settings. When email for a return label to return the chair for a full refund I was told there is a 20% restocking fee although the website say free return . It's now 2 plus weeks waiting on a return label. I have include picture of chair received, receipt and website showing free returns

    • Initial Complaint

      Date:04/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August 2022 I ordered an office chair, which explicitly stated that it comes with a 12 year warranty for all mechanics of the chair. A mechanism on the chair ceased to operate as intended due to defective parts, rendering the chair unusable. After multiple attempts to contact customer service over the past 2 weeks I have been told that my damage is not covered under warranty and I have been give the "runaround" and then completely ignored.My initial request was very reasonable, for them only to send replacements of the defective parts, and I would incur the time needed to replace/fix those parts myself. But now that they have made their intentions known that they wish to completely deny my valid claim, I am seeking a full replacement at no charge and without needing to send the defective equipment back to them until after I receive the new replacement.

      Customer Answer

      Date: 05/07/2024

      Better Business Bureau:

      At this time, I have not been contacted by I & L Distributing Inc. regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:03/18/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a chair from the Seatingmind website on July 22, 2023 on Order number ****** for $499.99. The chair had extensive damage when received and, after discussions with the vendor, was returned by *** as they requested . The chair was delivered to them on August 15, 2023. I have not received a refund. I have made numerous attempts to speak with the vendor through phone, email, and their website. I have not received a response to any of my inquires.

    • Initial Complaint

      Date:01/26/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company won't respond my order ****** has not been filled I asked for an update or refund no refund

    I & L Distributing Inc. is NOT a BBB Accredited Business.

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