Complaints

This profile includes complaints for Rainbow Shops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rainbow Shops has 244 locations, listed below.

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  Rainbow Shops

  1000 Pennsylvania Ave Brooklyn, NY 11207-8417

  
• 

  Rainbow Shops

  5115 5th Ave # 17 Brooklyn, NY 11220-2714

  
• 

  Rainbow Apparel

  2416 State St East Saint Louis, IL 62205-2321

• 

  Rainbow Shops

  10 Franklin St Ste C Bloomfield, NJ 07003-5786

• 

  Rainbow Shops

  419 Cross Creek Mall Ste 422 Fayetteville, NC 28303-7281

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two pairs of slippers because the online add says if you buy two pairs of slippers or more,you can get them for 7dollars apiece. But when I went to the store and brought the slippers they charged me the regular price and when I said something about it they said take it up with the corporate office.i contact the corporate office and they lied to me about the price with excuses on store prices and online prices. I need help resolving this situation please.

  Business Response

  Date: 10/31/2024

  Hello, the response from our customer service team is correct. Our online store and in-store locations can sometimes have different promotions or sales. A sale or promotion may apply to online items but not in-store items and vice versa. We are so sorry for any misunderstanding. We have a manager reach out to discuss and work out a resolution with you.
  

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to return some items I purchased at Rainbow shop on October 1, 2024. I had a receipt, and the items did not fit but did not have the tags. The shop does not have a fitting room so you cannot try on anything. I was told that if it does not fit you can return with the receipt. The women today told me I had to have receipts and tags, and she was very rude, shoved the clothes at me. I said to her you do not have a fitting room so what was I supposed to do with the clothes she said it was not her problem. I told her I would call corporate and complain about the customer service she said good luck with that. Have a nice day! I was very embarrassed as to how she talked to me when I was not rude to her.

  Business Response

  Date: 10/21/2024

  We apologize that you didn't have a pleasant experience at one of our store locations. Our return policy requires all tags to be attached to the clothing to be eligible for a refund.

  Customer Answer

  Date: 10/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I am sad that the company did not address my issues with the company employee treatment of me or resolve the issue when the store does not have a dressing room.  They continue to stand by a policy that does not fit the store that I shopped in.  The least they could have done in my case was to resolve the issue to my satisfaction.  I now am stuck with clothes that are too small, no exchange or refund and a policy that they refuse to make exceptions too when you have a receipt and clearly could see that the clothes were from that store.  I will never shop there again.  Make others aware that the shopping in stores without dressing rooms is a big mistake when you have to return merchandise back.  I know of no other store that requires you to have tags attached to the merchandise in addition to a receipt.  Most stores allow a certain time lime, receipt and exchange for merchandise.  No store show tolerates their employees treating the customer as this store did to me.  Sad and poorly done on the company.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon check out of my order, it showed 3-5 day standard shipping. I placed the order on 9/17/2024. Today is 9/27/2024 its been 10 days. I contacted the merchant on 9/25/2024 via email, and was told order was on the way in transit with delivery date of 9/26/2024. I still havent received my order. I then checked with ***** and they show my package has not moved from ************? I find this is too long to wait and I just want a refund .

  Business Response

  Date: 10/04/2024

  Hello. We apologize for the delay in receiving your package. The tracking number associated with your order shows that your package was delivered on Wednesday, 10/2/2024. As a gesture of apology, we have processed a refund for your shipping fee. Were sorry for any inconvenience this delay may have caused and appreciate your understanding.

  Customer Answer

  Date: 10/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ********
  
  
  
   
  
  

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase totaling $22.24 (which includes $7.99 of shipping) on 06/20/24 and received it yesterday, 6/25/24.Today (6/26/24) I went to the closest Rainbow Shops to my house at ******************** in *************, ** and aside from the store worker telling me all I get is store credit and not money back to my debit card (I wasn't happy at first but had the intention of making a purchase again so I said ok ), I only to realized that I was only refunded for my sandals and not the $7.99 shipping fee after I left. I just emailed they're customer service because I am entitled to my shipping fee back since I paid for it and returned it to the store and he email back to me said "Thank you for contacting rainbow shops, unfortunately the shipping fees are never refunded. We do not refund the shipping fees." which is no where to be found in their return policy.

  Business Response

  Date: 07/12/2024

  Hello,

  Per our return policy, the original shipping fee paid on your order is not refundable. This policy is stated on our site and also on your packing slip. The shipping fee you paid is for the carrier to deliver the package to you, which is not refundable even if you decide to return the item purchased.

  
  However, as a courtesy, we have refunded you for your shipping. Please allow 3-5 business days for the refund to show on your account.

  Best regards,

  Rainbow Shops

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased clothes today at 6 pm mountain time. I had a wonderful experience in the store. Due to an employee forgetting to remove the security tag on two "3$" sweaters my bag jingled at the door. I waited an looked around for a staff to help me. No one came out. As I was getting in my car : I saw an employee with blonde hair female recording me in my vehicle outside the store. I spent $80.00 and love the rainbow shops. I wanted to report this incident as it occurred.

  Business Response

  Date: 06/06/2024

  We are very sorry to hear that the security tags were left on the items you purchased. We understand how frustrating this must be and sincerely apologize for the inconvenience. To have the security tags removed, please return to the store with your sales receipt, and our staff will assist you.

• Initial Complaint

  Date:05/28/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Rainbow Shops back in April on thr 26th. My package shipped on the 29th. I have been tracking my package ever since and found that my package hasn't moved from ********,OR since the 10th of May. After waiting an additional 10 days I reached out to Rainbow Shops customer service asking for help resolving the issue. They reached out to ***** who told them to give the package more time to move. So they then reached back out to me and told me a had to wait longer. I was not happy with this answer as it had been almost a month now that they had my money and I had yet to receive my order. I reached back out to them and told them that if my package hadn't moved by Friday i want a refund. Friday the 24th of May came and my package still hadn't moved so I reached back out to the company and asked for my money to be refunded. I have still yet to receive my money or package or even a email letting me know they have refunded my money.

  Business Response

  Date: 06/06/2024

  Hello. The tracking number associated with your package shows that your package was delivered on Wednesday 5/29/24 at 10:41 AM.
  
  

  Customer Answer

  Date: 06/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I went into the store on 5/10/24 and I made a purchase of $38.72, I gave the cashier $100 bill and when she gave me my change back which was supposed to be $61.28 she only gave me $11.28. I did not notice that I did not get my correct change at the moment because the store was closing and we were trying to leave out the store so I noticed it later on that night that I did not get my change so I went back the next day, which was which was on Saturday, May 11, 2024 and talk to a store manager by the name of ****** and I told her what happened and she proceeded to tell me that the drawer evened out at the end of the night and that she dont know why I didnt get my change and she told me to call corporate, which I took a picture of the number and I had to wait to call on Tuesday, May 14, 2024, and I spoke to ***** and she told me that she would have the general manager give me a call back. General manager, her name is *****. She gave me a call back and she said she watched the cameras and she seen that I gave her $100 bill. She proceeded to say that she noticed that she gave me three bills, and I asked her, if you seen her give me 3 bills what were they, but she said that she cant specifically tell me what they were because the camera could not zoom in that far without being blurry, so I asked her if you couldnt zoom in then you dont know for sure if she gave me my correct change. She also told me that the cashier was wrong for not counting the change out like the policy states, she said you are right I didnt not see that I just seen her hand you some bills. She said that is where the transaction went wrong. She then proceeded to tell me that theres nothing that she could do about it and that I was just out of $50 so I asked her what do you mean? And thats nort right. I told her so you mean to tell me even though you cant see what bills she gave me as a manager you not going to try and make this right? I told her I would take a gift card to compensate for the $50 that I did not get back with my correct change. Then she stated that she would see what she can do you. Which she has not even called me back with an answer. So I called corporate back and I talked to a lady by the the name of ***** again and shes proceeded to tell me well if the district manager said that theres nothing that she can do then theres nothing that can be done and if I wanted to take it farther, I needed to file a small claims with the court.

  Business Response

  Date: 05/21/2024

  Hello, We are so sorry to hear about your recent experience with us. Someone from our **************** team will be reaching out to you soon to discuss the situation and see what can be done to make this right. Your satisfaction is very important to us, and we are committed to resolving this matter promptly.

• Initial Complaint

  Date:05/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ******* is filling a complaint for indieafnation and voilation of my right a cause a manager at rainbow shops here in ********* fl **** **** **** gave a customer acess to they surveillance camera with I ************************* on it and it didnt have any thing that had something to do with the store like me selling this was something between me and a customer about a wallet missing and I have complained to the district manager and far as I know no action been taken cause I havent been informed about the situation and also a officer was call out to the store they try to blame the officer of letting the customer have acess to screenshot the camera and if wasnt for rainbow shop my face and this video wouldve have not been posted on fbook and this had cause me a lots pain and suffering

  Business Response

  Date: 05/21/2024

  Hello, Our District Manager (DM) has thoroughly reviewed your concerns and has attempted to contact you to discuss the matter further. After a careful investigation, the store manager and DM have confirmed that the video in question was not shared with anyone other than the police officer assigned to investigate the case. We take privacy and security very seriously, and we assure you that appropriate measures were taken.

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 30, 2024 -Dear Rainbow Shops:Please restock the Rhinestone ************************ Thong Sandals (Item #: *************) in Size 12 in the following (3) colors:- Orange - Blue - Neon Pink. Please notify me (via ****************** in order to let me know if & when these items are back in stock for purchasing. Thank you, in advance, for your assistance with these Sandal Re-Stock Requests.Sincerely,**************** Rainbow Shops Customer

  Business Response

  Date: 05/02/2024

  Hello. Unfortunately, we currently do not have an alert system in place to notify customers when an item is restocked. We recommend checking our website periodically over the next few weeks to see if the item you're interested in is restocked.

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase 04/12/24 $79.65 spent 1. I tried to cancel the order when it was still in processing (not packaged or shipped) because I found similar items in-person for similar prices. They stated it was not an option. The information for this is well-hidden on their website. Returns are easily found but cancellations are not. This wasn't the end of the world, though, because I just opted to keep the items and not purchase local. But... It got worse when items arrived.2. When I ordered, I noticed the size charts were odd. They were based on number sizes (5-7, 11-9, etc, 5 sizes) and measurements but items were letter sizes (sm, med, *** xl-only 4 sizes despite size chart having 5). I had to guestimate my size for the items based on trying to navigate their unclear sizing. Deceptive. 3. Nothing is as advertised or shown. Way smaller than the guestimated size should have been, measurements don't match what was listed because it's impossible to match the sizes when the charts aren't accurate. Deceptive. Shoes are a full size smaller than listed when compared to standard sizing and other shoes of the same size. Items aren't described right, like "padded" swim top being full of pushup material. "Professional" pants are sheer so ******* show pattern/color, which is unprofessional.4. When I went to leave an item review on a swim top (ordered xl, but the cups for it are like a small or medium or an A or B cup, with push-up (not in listing) even so there's minimal room for b****** to go, definitely not cups for an xl!), it said 0 reviews...try to click to leave a review, but it doesn't go anywhere this is consistent on multiple pages. The review section is deceptive because you can not actually leave an item review. I have a screen record of this, which is attached.Basically everything is incorrectly sized, low quality garbage on a website that is deceptive in their sizing, descriptions, and fake review options.

  Business Response

  Date: 05/02/2024

  Hello. We're sorry to hear that the items you received did not meet your expectations. You may return your items by following the return instructions provided on the shipping invoice included with your order. Our website does not currently support direct reviews. Instead, we send out an email requesting your feedback on the items from your order. If you have any questions or need assistance with the return process, please don't hesitate to reach out to our customer service team.