Complaints

This profile includes complaints for Rainbow Shops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rainbow Shops has 244 locations, listed below.

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  Rainbow Shops

  1000 Pennsylvania Ave Brooklyn, NY 11207-8417

  
• 

  Rainbow Shops

  26170 Greenfield Rd Oak Park, MI 48237-1064

• 

  Rainbow Apparel

  7201 Aaron Aronov Dr Fairfield, AL 35064-1831

• 

  Rainbow Apparel

  8660 East Eight MIle Road Detroit, MI 48234-1117

• 

  Rainbow Shops

  1551 Niagara Falls Blvd Amherst, NY 14228-2703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 3, 2024 I went into my local rainbow shop on pyramid village *************. I purchased 2 dresses and checked out. I was aware that the store policy is to do an exchange or refund you must have the receipt. Upon me leaving the store I did not realize that my receipt was not in my bag. I was unsure if the salesperson missed the bag or what may have happened. I went to exchange the items because they were two big but since those were the last two items in the store when I purchased there were not any more. So they refused to give me store credit or allow me to exchange for another item which I would have been happy with the same item if they had it. I called the customer service number and the rep that answered the phone was extremely rude and said it was between me and the store she couldnt do nothing about it. I asked was there someone else I could speak with or a complaint department and she said she was the complaint department and I was SOL.

  Business Response

  Date: 04/19/2024

  Hello, 

  A sales receipt must be provided at the point of a return to be eligible for a refund or exchange. We apologized but without a receipt we are not able to refund or exchange the items. 

  Customer Answer

  Date: 04/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The receipt was never placed in my bag. The associate remembered me because when I came in she said the items did not fit. I want the same item if possible even if it comes from a different store or warehouse in a small. I was told my receipt was in the bag but it was not so how can I present something if it was never given to me. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 05/13/2024

  As stated in our responds, a receipt must be accompianed with a return to be eligible for a refund or exchange. To further address your no receipt return issue in hopes that we may come to a resolution, our **************** Manager will be reaching out to you shortly.

  Customer Answer

  Date: 05/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.i spoke with a representative that offered me an e-gift card which I have accepted. 
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to the store, started looking at some merchandise. The guy who works there came very rudely and aggressively behind me and asked me if one of the things that I touched if Im going to take it, I said no he was very rude and aggresive because he wasnt happy that I took it out and now he has to put it back . The reason I didnt take it was because the merchandise had a tread torn and it look like a little bit damaged so I left it and took another one exavtly thecsame.Then I decided to buy a few bathing suits and a few sweaters regular priced. I spent 140$ later. Before buying I asked the guy where I can try it on he said no trying but you can take it home if you dont like it you can return it within seven days was his answer. He offered me a nice return policy. so as long as all the tags are attached so I purchased 10 things -several sweaters and 5 bathingvsuits 2 of which were the same kind but different sizes) but because the man - an emplyee assured me that inhave 7 days to return them i took 2 the same in different sizes. So i needed to return one of them . Other 2 bathing suits had issues that i only discovered when i came to the hotel. I will describe then later. when I came to the register, the woman who was ringing me, pretended she understood all my questions in english because every question i asked she answered yes.when i asked her about returning if it doesnt fit She answered all questions with yes.. when i came back an hour later to the store to return 3 bathingvsuits and 3 tshirts now it turns out she does not speak any English. So she calls this guy who says that the woman does not speak English and now hes telling me that I cannot return any of the bathing suits . the two of them that I decided to bring back to the store had issues. 1. the woman who was ringing me did not remove the metal tag/detector from it so I came back to the store showing her the tag and when she now removed it - i noticed a hole. She left a huge hole but the guy said Im not gonna take it. Unfortunately the store did not have another one in my color but now theyre refusing to take it back and I said its not my fault that you left the big metal detector tag on and now there is a hole. I would exchange it. The second one that I wanted to return had pen **** that was created after she rang it because tgere were a pens just laying on the register. so I wanted to exchange it for the same one and now theyre telling me that I cannot do anything with those merchandise because its a swimming stuff. 1. Here are the issues. 1. I came home and I am looking at the receipt and the receipt doesnt say anything about any of the rules it says only that I can return within seven days there are no exclusions. 2. Why are you putting people who dont speak English in the touristy area in ***** pretending that they do speak English . Their job is to answer questions about return policy and she clearly can not do her job and that negligence now is costing me 60$. Now the problem is that Why doesnt the receipt state the return policy . 3. She took the receipt ftom me when i came back to the store to return. She took it and dropped it. The receipt just dissapeared. I would not leave without it but that crazy guy thretened to *********** on me when i finally started losing patiencr telling them I will not leave i til They call A manager. 4. When i started becoming upset askimg for the manager or the store number the guy started telling me that hes gonna call police on me and theyre not gonna take it back . He even refused takimg sweaters and tshirts. Someone hired this extremely unprofessional, clearly scammers clearly people who dont speak English in a touristy area descriminating me because I did not speak Spanish telling other customers something in spanish about me and even laughing at me. Makimg probably fun of me. clearly extremely rude, ignorant, negligent crazy dangerous staff. this is absolutely unacceptable! Im gonna go to court with this is not addressed properly. I need a full refund and an apology. This was way out a crazy movie crossing any boundaries even by miami standards. These people have to be removed from The jobs working with customers

  Business Response

  Date: 04/19/2024

  Hello. 

  Spoke with the customer. We apologized for the bad experience she has and notified the store's management team. We are working with the Customer on how best to resolve he issue. The customer stated that she was on longer in the ***** area and will be back in her home state by the end of April. Will be follow up with the customer when she is back from in her home state to arrange for her to return the item to one of our store locations.

• Initial Complaint

  Date:03/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern.I went to spend my gift that rainbow corporate office sent me. Which is $10. I will will no longer be accepting $10 I will only accept a $100 actual usable card..for my time wasted. I was treated horribly at the store in ********* *******.

  Business Response

  Date: 03/20/2024

  We are sorry to hear about the difficulties you encountered while redeeming your appeasement gift card and the less-than-satisfactory experience you had at one of our local stores.
  We understand the frustration this situation may have caused you, and we want to make things right. However, we regret to inform you that we are unable to extend the value of your electronic gift card from 10 to $100.00 as requested.
  To address your concerns and find a resolution to this matter, one of our **************** managers will be reaching out to you directly to understand the details of your experience and work with you to find a satisfactory solution.

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased perfume and cologne from your store in February 2024. I didn't want it no longer and I took it back to store. The older lady kept speaking to me in Spanish and from what I understand she was very rude...and didn't want to return my items. I wasted gas and time coming to your store and I want a refund or credit. Because she never showed me the refund policy.

  Business Response

  Date: 03/14/2024

  Hello,
  Perfumes are a final sale and cannot be returned for a refund or exchange. This policy is posted at the cash wrap at all of our store locations. A customer service agent will reach out to you to assist with this issue in hope that we can come to a resolution.

  Customer Answer

  Date: 03/16/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  Hi *********************** here.

   

  Someone called me about 3 days ago...they said they will send me a virtual refund by email. It would be for $10.

   

  Have not used it yet, because I don't know if it really works. It can be closed for now...if I can't use it I will followup..

   

  Thanks..

   

  **********************;

   

   

  ******* *******
  
   
  

  
  

• Initial Complaint

  Date:01/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of shoes on 12/29/2023 from the location in Edgewood Towne Center, of **********, ************. Unfortunately, I could not find the receipt, but I kept the original boxing/packaging for the shoes which is how I attempted to return them, and I also had the card that I made the purchase with, as well as proof that the transaction was made through my bank account. When I attempted to return this purchase, the cashier provided me with a form to fill out, and then asked if I had my receipt. This would have been on 1/3/2023, not even a full seven days after the purchase. I replied that I didn't, and this cashier proceeded to tell me that there was nothing that could be done. I left the store, and I immediately called customer service. I spoke to an agent who was not only slightly laughing at me, but proceeded to repeatedly tell me that this was their policy, and that I should have had my receipt. When I asked when this policy went into effect, because I specifically remember returning things without a receipt in the past, I was told that this policy went into effect sometime late last year? Then when I explained that there was no real notice of this, the agent not only continued to have a sarcastic attitude, but proceeded to tell me that there were notices in the store (AS IF SHE HAD BEEN THERE BEFORE), and that I should have been offered the option of entering my email for a receipt. Which I wasn't. When i attempted to explain this to the agent she began talking over me stating that I should have been, which at that point I asked to submit a complaint. I explained that I was not only never given this option, but that I would have done so since I am already apart of the email list. Since submitting my complaint, I have heard nothing back, and I am afraid that the agent didn't even submit it because she was so sure that I was aware of this new policy. I don't even think this location is set up to offer the option of email receipts.

  Business Response

  Date: 01/19/2024

  Hello. To be eligible for a refund or exchange at our stores, items must be returned with a receipt. The policy is posted in our store at the cash register.

• Initial Complaint

  Date:01/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order on Rainbow's website on 01/05/2024. I received a confirmation email stating shipping information will be sent when order ships. At the bottom of the email was a Cancellation notice that states "Because your order is processed as quickly as possible there is a 15 minute period for order cancellation".It should be noted that I ordered these items to travel (international) with and timing is of the essence.I did not receive any shipping or other information and on 01/09/24 I called customer service for an update on my order. I was then told they had an issue with their fulfilment system and they anticipate shipments being sent out on Wednesday (01/10) or at the latest Thursday(01/11) and that I should receive my shipping information. I called back today(01/11) as I still had not received information. **************** was not helpful to say the least. I would have expected that at least a notice would have been sent to clients informing us of the challenges they are having but no. They can see all the details of my order. They have no idea when the issue will be resolved. I asked for my order to be cancelled and they refuse to do so. I asked for updates so I can plan, they said they cannot do that. Basically they will do nothing and still refuse to refund my money. My major concerns are that I will not receive my order, neither will i get a refund nor any other information from them unless i actively reach out and will indefinitely be told they have an issue with their system. Since the placement of my order I have received 18 emails encouraging me to continue shopping online with online only exclusive deals with free shipping being offered with orders over $35. This is false advertisement at best when they claim they cannot fulfil orders because their system is down

  Customer Answer

  Date: 01/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some items for my birthday. I received an email that they were delivered 12/03/2023. When I got home my package wasn't there. I contacted ****** they stated only Rainbow could do a claim. I emailed and told them I didn't get my package it was possibly stolen they said "tell the police". I called and told them I never recieved my package they said " oh well dispute it with your bank because it shows delivered on our end" But I never got it. It is the responsibility of the company to make sure the package is either delivered directly to the customer or left in a safe place. It was Christmas time. Crime always rises at that time so how is it the consumers fault that the merchant left the package in a place it could be taken? They are still refusing to send me a replacement or refund my money. I will no longer shop with this company and it was one of my favorite stores

  Business Response

  Date: 01/04/2024

  The tracking number associated with your package shows that your package was delivered successfully by FedEx. *****************************************************************************************. We are so sorry that your package was stolen after it was delivered. We are not responsible for stolen packages. 

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A christmas gift was purchased for Girls *********** Love Sequin Graphic Jogging set in the wrong size. I checked the website and saw that the item was still in stock for the same original price but was denied the exchange because the original receipt wasn't attached. Trying to explain that it was a gift didnt matter. It was not on sale when purchased and not on sale now. The same price. I explained the item has the original tags and have not been worn. This has caused me to never purchase anything from them again.

  Business Response

  Date: 01/04/2024

  Hello. An original receipt, E receipt, or gift receipt is required to make a return or exchange items. If the item was purchased online, our customer care team can assist you with locating your order number with the email address used when the purchase was made. You can contact our team at *********** or by email us at ******************************************* Our hours are Monday through Friday 10am to 8pm.

• Initial Complaint

  Date:12/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haven't been refund after many days they received the items (to pair of shoes elegible for return) I sent back. I wrote them and they said to wait 3 days. I did but no refund. I called and they told me to wait 7 days. Nothing yet. And after the emailed me and said to wait 30 more days. I am really concerned about this issue.

  Customer Answer

  Date: 12/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ** ****
  
  
  
   
  
  

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 27,2023 I processed in instore return at one of rainbow shop locations.Address ************************************************************************. TRANSACTION ID #****** It has been well over 5 business days and I have still not received my refund! I am in awe that a company as big as rainbow has not returned my funds to me! *** made several trips back to the same store and also made several calls to customer service in an effort to retrieve my funds! It is a very minute amount but it's still my money! i've been hung up on by employees promised call backs to no avail i've attached a copy of the receipt hopefully someone can help me with recovering my funds.

  Business Response

  Date: 12/21/2023

  Hello, Our system shows that your refund was processed on 11/27/2023. Refunds can take 3-5 business days or up to 30 days to show on your statement. If your refund is not showing, please contact you bank and reference the Auth number ****** associated with your refund. If you have any additional questions or concerns regarding your refund please contact our **************** Team at ************.

  Customer Answer

  Date: 12/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

   

   Today is December 27,2023 Which Makes 30 Days And still no refund, i've called my bank and they have no record of the refund also calling your customer service has been very tedious! the representatives are very unapologetic & condescending! at this point I don't ever feel like i'm gonna get my money back! as the customer I am doing too much work to get my money back for merchandise that you all have in your possession you have my money and your merchandise! I've been promised several call backs to no avail! I will never shop at rainbow again this has been an awful experience! no empathy once so ever! May I have contact information for the *** of rainbows maybe be they will able to send my money personally! 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 01/03/2024

  Hello, 

  Our system shows that your refund was processed on 11/27/2023. Please contact your bank and reference the Auth Number ******.