Reviews
This profile includes reviews for M&T Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 409 Customer Reviews
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Review fromCristal A
Date: 08/24/2022
1 starCristal A
Date: 08/24/2022
The mortgage company is worst customer service, try to make it hard for payment to be made for contractor to finish job, will put you on hold for long period of time, then need authorization for information that is needed for the contractor just trying to make it worse then want to deny documents just because a date was not on there but shows homeowner date n the same date which was uploaded n faxed.. then spoke to Shirley Pringle instead of resolving this issue and help her customer as they have been the conflict between homeowner and contractor that needs to be paid for work decides since homeowner has a problem I am scheduling an inspection I expect that but cause u don’t want to pay the contractor now they want to delay more time when the contractor hasn’t been paid over a month and trying to sue …. M&T is the worse!!!!! 1 star is given for the 2 out 10 people was helpful n tried to resolve!!
M&T Bank
Date: 08/25/2022
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ************* Thank you.Review fromLynn C
Date: 08/23/2022
1 starI opened a passbook savings account with my high school son in 2009. I was the primary person on the account because he was a minor at the time. Well, we forgot about the passbook savings account and my son has graduated from college and closed his student checking account with People's over 4 years ago. At the end of July 2022 I received a letter from People's informing me that I had an account that needed to be closed before they merged with M&T. I had no idea what they were talking about since my husband and I have joint checking and savings accounts with People's and nothing more. When I went to the bank I was informed that I was the primary person on a passbook savings account with my son and if I closed it they would charge me $10 dollars for the lost passbook. I requested that fee be waived and they did. After printing the new book to close the account I saw that I was charged a $5.00 per month fee since February 2019. I was told that the policy changed and if the balance fell below $350.00 the fee was charged. I never received any letter or email from People's on this fee and I do not personally use on-line banking since my account is joint with my husband who does use the on line banking. My question to the branch manager, Aslyn in Huntington, why wasn't I notified that People's change the policy when the minimal balance changed? She said they did. I asked for a copy of the letter that was sent. She said she did not have a copy and that the information was in the original agreement when we set up the account. Why wasn't my son notified when he closed his savings and checking accounts with people? They said because he was second on the account. And, Why DID THEY TAKE 42 $5.00 payments for a total of $210 in fees from my account for over three years and never notify me that they were doing this? The manager constantly interrupted me and never sent me a copy of the original agreement that I requested on 8/15/2022. Terrible, terrible service for a bank!!!Review fromSteve P
Date: 08/16/2022
1 starSteve P
Date: 08/16/2022
Tried to get a 10 day payoff on my RV loan to give to the new owners bank, new bank requires a paper/email copy, called M&T, after over an hour on hold, I finally spoke with someone who said they can't email me a copy of the statement, they would be glad to mail it to me in 3-5 days!
It's 2022 folks, if you cant email a pdf statement to me, your bank doesnt deserve my business, not to mention the lengthy wait time to speak with anyone! Automated system is a joke, it asks for your account number, but won't accept anything you input. What a horrible customer service exepience, glad I'm closing my account!!!!M&T Bank
Date: 08/24/2022
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ************. Thank you.Review fromWendy L
Date: 08/15/2022
1 starWendy L
Date: 08/15/2022
I have banked with M and T for years. My husband and I have 3 separate accounts because we use them for personal and business banking. I have also used mobile banking to make deposits and check account activity. I do this regularly because I had someone make a mobile deposit for $1,000.00 for a check that I had written and it was taken out of my account. Then a couple months later the check was accidentally resubmitted and another $1,000.00 was taken out. When I realized it, the person who cashed the check reimbursed me. So I now check my account regularly. But for some reason, I can no longer access my online account. I have made 3 phone calls with customer service and have had no luck. The one customer service rep was incredibly rude and basically said it must be something I am doing wrong and if I would just type the password correctly it would work. So I gave up. The following day I spoke to another representative who was more helpful, I finally got in, but when I tried to log in again I was locked out. She acknowledged that there is some glitch. So I have spent hours on the phone and have gotten nowhere. Now I am going to close all my accounts as soon as I change all my direct deposits and automatic withdrawals.M&T Bank
Date: 08/16/2022
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromAnna S
Date: 08/12/2022
1 starAnna S
Date: 08/12/2022
Absolutely horrible bank. For over a year, checks, processed through the bank's online bill payment service, to some of our payees have been delivered with 2-4 weeks delay!
The ebill payment call center said it is the mail carrier. When I proved that it is not the mail carrier (I hand mailed letters and processed online payments from another bank to the same payee with 5 days delivery), they started to say that its their third party processing company. The local branch, even the leadership say "there is nothing they can do". It's their third party payment processing company. They are mishandling our money. Do not bank with this bank.M&T Bank
Date: 08/16/2022
This posting is to acknowledge receipt of communication from the consumer related to review number 140900. People’s United, a division of M&T Bank, takes consumer feedback very seriously. We reviewed this matter and, in order to protect the privacy of the consumer, a response was provided directly to the consumer.Anna S
Date: 09/02/2022
The bank never addressed this matter with me as they claim above! They continue to lie and solve the issue, not to mention to acknowledge the issue. It is fraudulent bank full of lies.M&T Bank
Date: 05/11/2023
At
M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep
your information private, so please contact us directly at ###-###-####. Thank
you.Review fromChristian H.
Date: 08/09/2022
1 starChristian H.
Date: 08/09/2022
Threes Strikes and M&T Bank is Out
The Peoples Bank transition to M&T Bank is a total failure and that is why we will be switching both our company accounts nd credit cards to a local bank!
We have enough to deal with, but having to overcome M&T bank is not worth the effort.
Strike 1 - requested a check cashing machine with no response. Guess they don't care.
Strike 2 - transferring the employee health savings accounts has been slow and painful.
Strike three - received new credit cards, activated them, traveled out of the country only t0 receive a call that they will not be active for a couple of more weeks.
M&T Bank is out and we will be moving banks as soon as I get back to my office in Connecticut!M&T Bank
Date: 08/11/2022
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromMaria K
Date: 08/08/2022
1 starMaria K
Date: 08/08/2022
Just spoke to a supervisor who called me a liar.
He told me I had only made 3 payments since opening my account in December.
Shell oil is a monthly bill! M&T has had problems paying it for 7 months that's why their records show only 3 months, my January and February bills were not paid by m&t plus my ***** card was cancelled for the first time since the 1980s.
I've had to pay ***** $87 of late fees because m&t can't get a check, not even electronic payment on time and I mean a week before it's due.
They blame everyone but themselves!
I've been waiting for a rep after being out on hold an additional 10 minutes after waiting in hold listening to music I don't care to listen to.
Whatever happened to silence!
Reason I'm calling for the second time in 8 months is that M&T can't seem to do electronic checks to ***** gas company.
I've been charged late payment twice and card wouldn't work for two weeks!!
I had to pay ***** with a credit card to have she'll card work.
My July bill wasn't paid until August 1 even though I specifically asked for bill to be paid by July 22.
They nailed the check. But can mail it myself and it'll get there on time.
Still on hold for Dawn who put me in hold and never bothered to come back.
Hung up!!! Terrible online service too.
On hold again 5 minutes and counting.
Was told in January that M&T would pay for my $29 late fee which I've been charged again and it's my present balance and I'm still waiting.
I rather my bank pay my bills on time as there's that credit report/record thingy to worry aboutM&T Bank
Date: 08/11/2022
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromRyan G
Date: 07/18/2022
1 starRyan G
Date: 07/18/2022
I banked with M&T for 20+ years and I have extremely poor experiences with M&T. Everything to failure to provide a new card upon request after an old one expired, to consistent failure of the "online banking" website, to bank-to-bank transfers simply not working, to taking weeks of time and hours across multiple phone calls and branch visits simply to close a checking account.
However, at this branch, senior relationship banker Yvonne W***** went above and beyond for me in a fruitless effort to assist me with an issue that M&T's central system wouldn't permit her to remedy. She stayed past bank closing time, she bent over backwards to try to help me however she could. Other branch members were extremely friendly as well. It's not their fault that their bank's system/infrastructure is terrible.
(One incredible note: M&T apparently forces its own employees to contact M&T's customer service lines--just as the customer would--to attempt to resolve certain account issues. So poor Ms. W***** sat in a customer service queue with the customer present waiting for an answer that ended up being unsatisfactory (the issue could not even be resolved). Just seems like a really poor way of doing business).M&T Bank
Date: 07/19/2022
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromKumar C
Date: 07/12/2022
1 starKumar C
Date: 07/12/2022
Stupid staff in Lyell Ave location. Terrible experience and Worst customer service. Not recommended. This bank is one of worst bank in the world.M&T Bank
Date: 07/19/2022
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.
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