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Business Profile

Debt Buyers

Debt Direct Portfolio Management LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Buyers.

Complaints

Customer Complaints Summary

  • 41 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company called my family members regarding a debt that I was already working out with the help of a debt consolidation agency. I got a call from someone stating they are from ******* *** ****** law firm hired by them. They harassed my family members about my loan which is a violation.

    They discussed some settlement terms with my family member and sent a letter to them. When I called them back they were trying to setup payment with me. When I told them I am already working with a debt agency and would like to setup payments through them they threatened me with some court filings.

    Business Response

    Date: 07/26/2022

    Good evening, 

    Debt Direct Portfolio Management does not make calls to consumers at all since we are not a collection agency and therefore do not reach out to consumers. We are also unaware of a company by the name of ******* *** ****** as you have stated, therefore, we are not aware of who is contacting you or your family. I would also like to add that the Debt Consolidation company did reach out to us and they were forwarded over to the agency that is in charge of your account, which is Great Lakes Processing Services and this means that both Debt Direct and Great Lakes Processing Services are aware of the Consolidation company helping you. If you have any questions you can contact Great Lakes Processing Services at ###-###-####. 

    Customer Answer

    Date: 07/27/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,


    ****** **********








Debt Direct Portfolio Management LLC is NOT a BBB Accredited Business.

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