Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a email from a company named ***** ******** ****** about an account from ***** ***** loans . I contacted ***** ***** and was told that debt direct management was in control of my accounts . I have major health issues and currently struggling financially trying to pay bills now . They have also contacted family and friends threatening to come to my home or job and sue me . It is strange due to the fact my phone number is the only number listed , not sure how they are calling family and friends when their numbers are not listed anywhere.

  Business Response

  Date: 05/31/2023

  Good morning, As our representative mentioned in the response to your original email, received while our office was closed, to Debt Direct Portfolio Management, ***** ******** ****** would be the one in charge of assisting you with the account as Debt Direct Portfolio Management is not a collection agency. I can assure you that no one would be going to your home or suing you over your account as we have strict policies in place to monitor agency activity and behaviors such as the ones you have claimed to experience. We have initiated an investigation with the agency to look into the activity on your account from their end. In the meantime, you may disregard the email response you have received from our representative as your account has been requested to be closed during the investigation. If you have any questions please make sure to contact our office at ###-###-####, our operating hours are between 9am to 5pm EST Monday through Friday. Please allow up to 24 hours for a response. 

  Customer Answer

  Date: 05/31/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ******* *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:05/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It shows **** ***** loan I have paid on it and they are saying it's through
  Debt Direct Portfolio Management LLC and they are calling family memeber they are being extremely harassing. Please advise if this is theough debt direct

  Business Response

  Date: 05/26/2023

  Good morning, Debt Direct Portfolio Management does not make any outbound calls at all to any of our consumers. We also do not know of a company by the name of *** Management. The issuer (**********) was correct in forwarding you over to us since they sent us your account, however, any calls you are receiving are not coming from our office. If you have any further questions, please contact us at our office at ###-###-#### Monday through Friday between 9am and 5pm EST. Thank you.

• Initial Complaint

  Date:05/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan with ***** ***** Loans due to being behind on payments on a few past due bills , I had every intention of paying off the loan but I was terminated from multiple jobs along with no financial assistance, no unemployment benefits, I was evicted from my home along with having my vehicle repossessed and living on the streets, shelters or in vacant properties. I barely have $2 dollars in my account or pocket. I am estranged from my family and friends so I have NO help there. I was medically forced to take a leave of absence due to ongoing mental health issues and I attempted suicide multiple times due to my current financial circumstances along with a six year relationship where I was abused daily and raped often. I am asking that the debt be forgiven and I told the representatives MULTIPLE TIMES that I have no income to pay this debt or my other debts along with expenses. I contacted Direct Debt Management explaining that I needed the debt to be forgiven but they declined the request opting to have it put on hold until I can pay in which I do not have the financial resources to do so. I am over $100k in debt living on the streets, shelters, vacant buildings and the airport. I have limited income, I have not worked full time for almost a year, I have tried everything to pay this debt off but I am struggling beyond belief and they violated the FDCPA Law by calling multiple times when I said that I have NO MONEY or anything to pay any debts. I want this debt forgiven and $1000 for the FDCPA Violation they committed.

  Business Response

  Date: 05/18/2023

  Good morning, We believe there is some misunderstanding or confusion with your account. First, I would like to inform you that Debt Direct Portfolio Management does not make any outbound calls to any consumers as we are not a collection agency. Next, I would like to inform you that your notification of hardship was sent over to our office on April 12 and our representatives responded on April 13th letting you know that the notification had been received and your account would be closed. Although your account was closed prior to those dates, meaning you should not have been receiving any calls prior to April, we included a tag of "Hardship" to the account in April after the receipt of your notification, in order to ensure it would be isolated moving forward, as "hardship" is a permanent closure in our system. If you are continuing to receive calls or payment requests, I can assure you that it is not for the account we have in our office as it has remained in its closed status and isolated from the remaining inventory due to the Hardship tag. At Debt Direct Portfolio Management, we take consumer complaints and allegations very seriously, and partake in any investigations we deem necessary in order to identify any issues there may be and/or arrive at a resolution. We would like to apologize for the experiences you have had thus far. We can assure you that your account has been closed this entire time, no calls or other communication attempts have been made from our office requesting any payment from you since the receipt of your notification and we have also examined no FDCPA violations. If you have any questions, please feel free to contact us at ###-###-#### Monday through Friday between 9am and 5pm (EST). 

  Customer Answer

  Date: 05/19/2023

  I saw the response and I accept that this account has been closed. I just wanted that reassurance as my financial situation has not improved or anything.

• Initial Complaint

  Date:04/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to complain about ******* ********* **********/Debt Direct Portfolio Management. They are calling and harassing me at work, calling and harassing relatives for my information. They have threatened to come to my work to make me sign papers and show them my social security card. I am currently working with a dept managment company to pay off my debt. I have given them this information also. I cannot have this coming to my work, calling and harassing me at work or my relatives. This puts me in a bad position at my job!

  Business Response

  Date: 04/20/2023

  Good morning, As mentioned in our email response to your complaint, Debt Direct Portfolio Management does not make any outbound calls to consumers and we are not affiliated with anyone by the name of ******* ********* ********** as you have stated. Please make sure to see if you may have another account as we do not know who ******* ********* ********** is. As for the Debt Management Company, as stated in our email response, they were responded to and are handling your account.  

• Initial Complaint

  Date:04/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from Oakdale Portfolio Management and they informed me that they are now in charge of my loan with Plain Green Loans. It was to collect the debt that I owed. As they threatened to sue me and stated that someone was coming to my home (had my personal address and information). I informed them I did not receive anything in the mail or email but they kept saying they sent it to my email but I did not and even checked my spam box. As they were being rude and inconsiderate, I started to panic and had to sign a form for them to authorize them to start making payments I owe on the debt. I had to make my first payment for $59.99 and then every 2 weeks they will charge me $259. Something seemed very off and I contacted Plain Green Loans. They informed me that Debt Direct Management is now in charge of collect payment on my debt and to contact Debt Direct Management. I emailed Debt Direct as I wanted to confirm if Debt Direct is associated with Oakdale Portfolio Management but not have heard a response. I don’t like being threatened and it seems like a scam and want to prevent them for going any further on collecting money from me. I’m already struggling so hard financially and this is the last thing I need to do but I haven't received anything in the mail nor my email. Isn’t that standard practice?

  Business Response

  Date: 04/11/2023

  Good morning, 

  We have reviewed your complaint and located your account. The email you sent over to Debt Direct Portfolio Management was sent on April 7th and we advise all consumers to wait at least 48 business hours for a response. I do see that a response was provided to your original email, alerting you that we do not work with a company by the name of Oakdale, and we are not affiliated with anyone by that name. For further clarification, you would not be sued over your account as we do not go through the court system and neither does our network. Please be advised that Debt Direct is not a collection agency and therefore you would not receive any kind of mail or email from us unless you reach out to us requesting a specific document. 

  As for the current status of your account, we have requested United Portfolio Management to close it due to your financial struggle, you can contact us when you are ready to begin payments. If you have any further questions, please feel free to contact us during business hours (Monday through Friday between 9am and 5pm EST) 

  Customer Answer

  Date: 04/11/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** ****** *********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:12/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a voicemail from a Jen in the finalization department of ******* management. Called her back and she was talking about a loan I had defaulted on and basically said set up payments now or it will go to judgement to have Collections from my check. I called the original loan company they said it was sold to debt direct. I called debt direct they said it was sold to ****** management and know nothing about the ******* place. I called ****** they sent me to ******* where I got to talk to Jen again and she said they are just following chain of command. She was very rude when I was trying to figure out exactly what was going on. I told her that supposedly ******* has nothing to do with my account and she just kept saying it's following chain of command from debt direct. She then sat the phone down said I was special and started complaining to someone else there and never got back on the phone. I don't mind trying to settle my debt but all this seems like a HUGE scam. I have never received an email or letter telling me any of this. And now it's all of a sudden pay something or go to court to have check garnished. Also when I said I could probably set up payments to start next month I was told that's too late it has to be in the next 24 hours

  Business Response

  Date: 12/09/2022

  Good afternoon,  Debt Direct Portfolio Management (DDPM) is a debt purchasing ****** and we do not make any outbound calls or work the accounts we receive. The representative you spoke with at DDPM is correct in terms of us not knowing an ******* ******, as that is not one of the agencies that works our accounts. Your account is placed (not sold) with ****** ********* Management. Based on your statements, we will begin an investigation into the ****** as DDPM does not tolerate that kind of behavior as per our company policies and standards. In the meantime, your account will be closed while the investigation is taking place. If you have any questions in the meantime you can contact our office at ************ Monday to Friday between 9am and 5pm (EST) 

• Initial Complaint

  Date:12/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 25 2022 I received a phone call & voicemail from Keith R**** at ****** ***** that I needed to contact him. I was at work at the time and was unable to return his call. Within minutes I was receiving texts from family members that a Keith R**** had called and I needed to contact him about an urgent matter. I called after being upset that he called family members before I even had a chance to call him back. It was in regards to a loan I had previously taken out with ***** ***** *****. He said I had to make a $396 payment before August 29th or they were going to sue me. He gave me a settlement of 4 payments to be made biweekly. I made 2 payments and fell short as well as a bad feeling that it was a scam. During the first phone conversation I told him that my number was the only number to call and not to call my family. I then set up payments so I could stop getting phone calls. That’s when Keith R**** decided to call my 15 year old daughter on October 12 and left a voicemail saying I would be contacted by my employer or the county I live in. Throughout this time I was left several voicemails from Keith R**** and also from James C*** who is the director at ****** *****. I have all of the voicemails that were left. Some threatening. The last time I spoke with James he hung up on me 2 different times after raising his voice and wouldn’t let me explain that I had called (per the agreement they made me sign) the ***** ***** ********** to change my payment information. After 9 phone calls and voicemail I was never contacted back by ***** ***** ********** who James claims is his broker & that I never contacted them 9 times but I have phone records. James is now telling me he is going to sue me for $4800 and that he will take my wages. I never received documentation ever by mail and only have the agreement that was signed for payments to avoid court . This has been the worst experience of my life and I have also filed a complaint with the Nebraska Attorney General

  Business Response

  Date: 12/02/2022

  Good afternoon,  We have located your account with the name on the complaint. First, I would like to apologize for this experience. Debt Direct Portfolio Management does not condone these types of behaviors as it is against company policy. Furthermore, Debt Direct does not work with a company by the name of ****** ***** and therefore we were not aware of the experiences you have outlined. I would also like to add that we do not have any mention of you being sued in our system in regards to the account, Debt direct does not take legal action against any consumers. If you were being sued, we would be the first ones to know since we have ownership of the account. As for ***** ***** ********** ********, we do know the company and we have reached out, officially marking the beginning of an investigation as we need to examine your complaint in its entirety. In the meantime, your account will be closed and will remain closed for the duration of the investigation, which means you should not be receiving any calls in regards to the account. From now on, if you have any questions in regards to your account, or you would like to discuss the matter in more detail, you can contact our office directly at ************ between 9am and 5pm (EST) Monday through Friday, as we are unable to provide account details through any platforms including this one. As for the voicemails, you can send them to ******************************, and again I would like to apologize for what you have experienced and we will get this matter resolved as soon as possible. 

• Initial Complaint

  Date:09/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get numerous calls from this company calling themselves Debt Direct. They have called family members and left personal information in messages, of which is illegal and not the way to conduct good business. I was speaking with a gentleman from the "lawfirm," which they are not, and had someone ask a question of which I quickly responded. The guy got testy with me about it and I apologized and told him to continue with what he was saying. He then told me that I just said I was not willing to work with them in this matter and informed me there would be legal action taken against me involving court filings. Customer service is very disrespectful and rude. They should have some better training in this department if they want to be successful in their business.

  Business Response

  Date: 09/22/2022

  Good afternoon,  Debt Direct Portfolio Management does not make any kind of outbound calls. Debt Direct is a purchasing agency, not a collection agency and therefore we do not contact any consumer by phone calls or by any other form of communication. Our staff at Debt Direct is also an all female staff. Your account was assigned to the company **** ********** group and they are in charge of helping you with your account. Due to your allegations, which are in fact not from our company (Debt Direct), we have requested an investigation on **** ********** Group to find out if they are responsible for the actions you have stated. In the meantime, your account will be closed with the agency and moved back to our office where it will remain untouched. During this time you should not be receiving any calls or making any payments since it will not be assigned with any agency. If you have any more comments or concerns please contact us at ************ Monday through Friday between 9am and 5pm (EST). 

• Initial Complaint

  Date:09/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving harassing phone calls from this company that supposedly works for Direct Debt. They not only contacted me and my wife but they've called my family members and work associates regarding a ridiculous debt. There was a $500 loan and I paid $171 towards it which should leave a balance of $329. They are alleging that I owe $1800! Then they went down to $1300 and then to $500. I have no issue with settling the account but I'd like to pay the remaining balance of $329. I also want my family members and friends to stop being called and harrassed. I want to handle this directly with Direct Debt and not ****** capital.

  Business Response

  Date: 09/16/2022

  Good morning, I have located your account and it is in our office. However, Debt Direct Portfolio Management is a Debt buyer, we do not contact consumers or take payments in our office as we are not allowed to. We currently do not have an agency by the name of ****** Capital in our network and therefore I am not sure of who is making those calls to you and your family. Making constant phone calls and calling individuals who are not the owners of the debt is strictly against Debt Direct policies. Your account is currently assigned to ***** ****s Processing Services, they can be contacted at ###-###-####. This is the agency that would be able to help you with your account and concerns as Debt Direct cannot work the accounts we purchase. 

  Customer Answer

  Date: 09/16/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This is the letter from ******* Capital Group and they said they are acting on behalf of ***** ****s and your company. I sent them several cease and desists yet they are continuing to harass my family and friends. They even called my father to tell him about the debt owed, which legally they had no right to do. Regards,
  
  ***** ********
   

  Business Response

  Date: 09/16/2022

  Good afternoon, As previously mentioned, we are not aware of any company by the name of ******* Capital Group and therefore they are not acting on our behalf as we do not have an agency by that name in our network. I did take a look at the letter you provided and will contact ***** ****s Processing Services for an investigation as we are unaware of this relationship between the two. We also do not tolerate the kind of behavior that you have experienced. I have sent over a notice to the agency for an investigation to begin. We would like to apologize for the experience you have had thus far and will be closing your account down in the meantime. For any further questions, you can contact me directly at ###-###-####, we are open between 9am and 5pm EST Monday through Friday. 

• Initial Complaint

  Date:09/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a loan with ***** ***** Loans, they emailed me saying my debt was sold and transferred to Debt Direct Management. I started receiving threatening phone calls from a woman claiming someone was coming to my house or job to sign papers ?? I set up a payment plan out of fear and the $200 payment went to “***** ***** **********”. She wants $1000 out of me when I’ve already paid double that to ***** *****! Do I need to cancel my payment to this ***** ***** company??? Will I actually be sued?? She was incredibly rude and said people were trying to find me. What is ***** ***** **********? Do I actually need to pay this and will I actually be in trouble ?

  Business Response

  Date: 09/15/2022

  Good morning Ms. ******, 

  We have reviewed your concerns. First, I would like to clarify that we did in fact receive your account from **********. Debt Direct Portfolio Management is a Debt Buyer and therefore, we receive accounts from different issuers. However, we cannot work the accounts, which means that no calls you receive will ever be coming from us; instead it will come from one of the agencies we assign you with. In your case the Agency is ***** ***** ********** Services. We are not sure why this occurred to you if you had previously made a payment already and you definitely should not be receiving any threatening phone calls. We will close your account and conduct an investigation on the agency to make sure this does not happen to anyone else. With the closure of your account, you should no longer receive any calls at all and no payments will be required. If you have any further questions, you can contact me at ******************************