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LocateFamily.com

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for LocateFamily.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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LocateFamily.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 44 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a request to remove my personal information from their website. They refuse to do so without supporting documentation.

      It's not possible to provide supporting documentation of an address I haven't resided at in close to 30 years, or one that I haven't resided at in over 10 years. I may be able to locate a document with the third address where I last resided over 2 years ago.

      They state they require documentation to prevent abuse as there is no other way to verify an identity. I can't see anything abusive in wanting to remove one's personal information from the internet without a hassle.

      Business Response

      Date: 05/20/2024

      If you are unable to provide ID for the address in question, then please provide ID showing your full name. DO NOT SEND GOVERNMENT ISSUED ID. The type of identification we require would be ANY LEGITIMATE DOCUMENT THAT CAN REASONABLY PROVE YOUR IDENTITY. This could include a copy of a bill, mailing label, business card, etc. 

    • Initial Complaint

      Date:04/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This website: ******************** tries to EXTORT PRIVATE INFORMATION from individuals (after I click on remove they have on the information they come back at with me with an email requesting private ID information) after continuously publishing their information when they request it to be removed! I would like my information and my family's information (they will file individually) to be PERMANENTLY removed from their site and not put on anywhere ever again, I will be checking.

      Business Response

      Date: 04/23/2024

      Because **************** is unable to ascertain the identity of an individual making a request to remove information, **************** will only remove information if the individual making the request can prove that the information in question refers to himself/herself. To do this **************** requires that the individual provide a photograph or scanned image of a valid piece of REASONABLE identification showing the same name (and address information) as that which is to be removed. REASONABLE identification is not formal government issued ID, but is instead something like a business card, statement, invoice or mailing label showing the name and address. This ID should be e-mailed to **************** via *********************. Once it is received, **************** will indicate in its records that the ID has been received for a given e-mail address and will promptly remove the information. This means that any future requests (should the information inadvertently be re-displayed) using the same e-mail address for the same information will be processed without delay. DO NOT SEND GOVERNMENT ISSUED ID. The type of identification we require would be ANY LEGITIMATE DOCUMENT THAT CAN REASONABLY PROVE YOUR IDENTITY. This could include a copy of a bill, mailing label, business card, etc. Please understand that these measures have been introduced to prevent abuse, as we have no other way of confirming an individual's true identity. These measures have been vetted by our attorneys as a reasonable and lawful means of establishing identity.

      Customer Answer

      Date: 04/23/2024

       I would like the business to remove my private details permanently as as the sites they are saying their entries come from I had already requested removal and they do not exist. I will not provide ANY private details in their attempt as a phishing scam.                I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.                                        Regards,  ******* *********** ******* ***********                                                                          

    • Initial Complaint

      Date:03/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has phished out my information and posted by contact detail online. I need that removed right away. It has my address and previous address I lived. I has my phone number. I need all that information removed. It is violation of my privacy.

      Business Response

      Date: 04/01/2024

      LocateFamily.com is a FREE service which is intended to bring people together in a positive manner. It is not intended to inconvenience anyone.
      With this in mind, LocateFamily.com will endeavor to respect your desire to have information removed and will remove a listing if a valid request is made.
      On Thu Jan 10 2019 we received a request from "****" (******************) to remove information pertaining to "**** ********".
      On Thu Jan 10 2019 we sent a message to "****" (******************) confirming that the information would be removed.
      On Thu Jan 10 2019 a message was sent to "****" (******************) indicating that the information had been removed.
      After information is removed, no personally identifiable information remains displayed, but a name may remain displayed since a name may refer to more than one person.
      Thank you, LocateFamily.com

    • Initial Complaint

      Date:03/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Anytime I do a Internet search of my phone number ###-###-####, it brings up the name ******* *********. For several years and in Internet, search of my cell phone number ###-###-#### brought up the name of ***** *********. I have been the sole possessor of this cell phone number for over 25 years. During the 25 years, I have not not shared this phone number with anyone ever and to my knowledge no one by the name of ********* has ever had this phone number. I continue to get text messages supposedly from political groups that are directed ***** *********. After many complaints to ******, *****’s name got removed and now it is *******. I believe that locate family.com is a scam website. I do not know how this may be affecting my credit rating or anything else about my identity.

      Business Response

      Date: 03/20/2024

      We have no record of a request to remove information from LocateFamily.com for the email in question.

      We suggest that this individual submit a removal request using our removal tool located here: *****************************************

       

    • Initial Complaint

      Date:02/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've requested to be opted out" of this companies sharing of my personal & private information. This has been since the end of January. They have 2 of the 10 entries still remaining on their site. They stated it takes 72 hours to be removed. My information was leaked in several security breach. I'm trying very hard to secure all information pertaining to me. Any assistance to my success would be greatly appreciated. Thanks in advance

      Business Response

      Date: 02/14/2024

      The entries in question were not submitted by the individual in question to the removal process, and therefore they were not removed. We have now added them and they will be removed shortly.

    • Initial Complaint

      Date:01/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked this company multiple times to remove my personal information from their website and provided the additional information they requested however they still have not removed my information. I want my information removed and want no futher contact with nonsense web page.

      I want all my information , name ,address,phone,email address removed. I am tired of bs from these types of scam websites. Below is the information : and link to said info* *** ******* ****** **** ****** **** *********** ***** *** ****** ****** ***** * ************ ************************************************

      Business Response

      Date: 01/16/2024

      Because LocateFamily.com is unable to ascertain the identity of an individual making a request to remove information, LocateFamily.com will only remove information if the individual making the request can prove that the information in question refers to himself/herself. To do this LocateFamily.com requires that the individual provide a photograph or scanned image of a valid piece of REASONABLE identification showing the same name (and address information) as that which is to be removed. REASONABLE identification is not formal government issued ID, but is instead something like a business card, statement, invoice or mailing label showing the name and address. This ID should be e-mailed to LocateFamily.com via [email protected]. Once it is received, LocateFamily.com will indicate in its records that the ID has been received for a given e-mail address and will promptly remove the information. This means that any future requests (should the information inadvertently be re-displayed) using the same e-mail address for the same information will be processed without delay. DO NOT SEND GOVERNMENT ISSUED ID. The type of identification we require would be ANY LEGITIMATE DOCUMENT THAT CAN REASONABLY PROVE YOUR IDENTITY. This could include a copy of a bill, mailing label, business card, etc. Please understand that these measures have been introduced to prevent abuse, as we have no other way of confirming an individual's true identity. These measures have been vetted by our attorneys as a reasonable and lawful means of establishing identity.

    • Initial Complaint

      Date:12/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a unlisted phone nu*ber which I pay extra for. Locate fa*ily has violated *y privacy &a*p;
      I have asked the* to re*ove &a*p; sent the* letter proving *y address, person with e*ail.

      Two ti*es I have requested na*e of person in charge so *y lawyer can address the supervisor.
      Why are they violating *y privacy when I pay extra for unlisted phone nu*ber.

      I a* also putting in co*plaint with privacy co**isioner

      Business Response

      Date: 12/18/2023

      LocateFa*ily.co* is a FREE service which is intended to bring people together in a positive *anner. It is not intended to inconvenience anyone. With this in *ind, LocateFa*ily.co* will endeavor to respect your desire to have infor*ation re*oved and will re*ove a listing if a valid request is *ade. On Sun Dec 17 2023 we received a request fro* "*ary ***********" (*************************) to re*ove infor*ation pertaining to "*. ***********". On Sun Dec 17 2023 we sent a *essage to "*ary ***********" (*************************) confir*ing that the infor*ation would be re*oved. On *on Dec 18 2023 a *essage was sent to "*ary ***********" (*************************) indicating that the infor*ation had been re*oved. After infor*ation is re*oved, no personally identifiable infor*ation re*ains displayed, but a na*e *ay re*ain displayed since a na*e *ay refer to *ore than one person. Thank you, LocateFa*ily.co* 

      Customer Answer

      Date: 12/18/2023

      I have reviewed the response *ade by the business in reference to co*plaint ID ********, and have deter*ined that this does not resolve *y co*plaint.  For your reference, details of the offer I reviewed appear below. 


      Regards, 

      **** ***********


      THEY ARE BREAKING PRIVACY LAWS IN CANADA &a*p; THERE SITE SHOULD BE SHUT DOWN

    • Initial Complaint

      Date:12/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Locatemyfamily.com displays my personal information including address without my consent which creates a threat and safety concerns for my life and wellbeing. I followed their instructions and emailed them asking to delete my personal information which they promise on their website to remove in 72 hours following such request. In turn, they requested me to provide documents to verify my identity which I also did using the email they provided. However, they never deleted my information and I received a bounce back email saying that the email Locatemyfamily provided is not operational. I have reasons to believe that this is a phishing website that poses harm to many people by exposing their private information and address. 

      Business Response

      Date: 12/14/2023

      Because LocateFamily.com is unable to ascertain the identity of an individual making a request to remove information, LocateFamily.com will only remove information if the individual making the request can prove that the information in question refers to himself/herself. To do this LocateFamily.com requires that the individual provide a photograph or scanned image of a valid piece of REASONABLE identification showing the same name (and address information) as that which is to be removed. REASONABLE identification is not formal government issued ID, but is instead something like a business card, statement, invoice or mailing label showing the name and address. This ID should be e-mailed to LocateFamily.com via [email protected]. Once it is received, LocateFamily.com will indicate in its records that the ID has been received for a given e-mail address and will promptly remove the information. This means that any future requests (should the information inadvertently be re-displayed) using the same e-mail address for the same information will be processed without delay. DO NOT SEND GOVERNMENT ISSUED ID. The type of identification we require would be ANY LEGITIMATE DOCUMENT THAT CAN REASONABLY PROVE YOUR IDENTITY. This could include a copy of a bill, mailing label, business card, etc. Please understand that these measures have been introduced to prevent abuse, as we have no other way of confirming an individual's true identity. These measures have been vetted by our attorneys as a reasonable and lawful means of establishing identity.

    • Initial Complaint

      Date:12/06/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against LocateFamily.com regarding their handling of personal information, which has raised serious concerns about privacy violations and non-compliance with removal requests.

      I have submitted multiple requests to LocateFamily.com requesting the removal of my personal information from their platform, as I never provided consent for its inclusion. Unfortunately, these requests have been met with disregard, and my information continues to be displayed on their website without authorization.

      Furthermore, in their recent communication with me, LocateFamily.com insisted on obtaining additional personal information for the removal process, creating an undue and unnecessary invasion of my privacy. I am unwilling to comply with this request, as it goes against my rights and raises further concerns about the security of my sensitive information.

      This issue is not a result of buyer's remorse, a pricing dispute, or a request solely seeking an apology. It is a matter of privacy infringement and non-compliance with reasonable removal requests.

      I believe this conduct by LocateFamily.com may be in violation of privacy laws, and I am seeking the intervention of the Better Business Bureau to address this issue promptly and effectively. I request that the BBB investigate this complaint, ensuring LocateFamily.com adheres to the necessary standards and promptly removes my personal information from their platform.

      Details:

      Company Name: LocateFamily.com
      Nature of Complaint: Unauthorized disclosure of personal information, refusal to comply with removal requests.
      Desired Resolution: Prompt removal of my personal information from LocateFamily.com without the need for additional private information.
      I have attached relevant documentation, including communications with LocateFamily.com, for your review. I appreciate your attention to this matter and trust that the BBB will assist in resolving this privacy concern.

      Business Response

      Date: 12/07/2023

      We have no record of any information removal request using the email address "**********@gmail.com".
      We suggest that this individual submits a removal request using our removal tools.

      Customer Answer

      Date: 12/19/2023

      The business reached out asking me to resubmit my request although I submitted a request for removal last week Thursday. The response I received confirms that I resubmitted a request but they stated I did not provide "enough" information to process the removal request. I've attached their response and photos of me resubmitting yet another request. I'm only able to upload 5 images but below is the message I included with my request:

      "In your recent communication, you mentioned the need for the "exact and full link (URL)" to process my removal request. I want to clarify that each removal request submitted is attached to a specific entry, and the removal process is initiated by clicking the trash icon next to the precise entry in question.


      URL for the Entry I Want Removed******************************************************************************4
      Linked Page for Reference:************************************************l
      By providing the URL above, I am reiterating my request to remove the specific entry associated with my personal information from your platform. I trust this clarification will enable you to process the removal accurately.


      Requested Actions:
      Remove my personal information from the specified entry on **************************************************
      Confirm the removal of my information and assure that it will not be uploaded to your platform in the future without my explicit permission."

      Best, 

       

      ***** *******







    • Initial Complaint

      Date:11/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This website is posting my personal information, name, number and address without my consent. I did not sign up or opt for this to be posted and now people have access to some extremely personal information. This feels like scam and is ridiculous. I need my information taken off and removed from there system immediately.

      Business Response

      Date: 11/28/2023

      LocateFamily.com is a FREE service which is intended to bring people together in a positive manner. It is not intended to inconvenience anyone. With this in mind, LocateFamily.com will endeavor to respect your desire to have information removed and will remove a listing if a valid request is made. On Mon Nov 27 2023 we received a request from "****** ******" (**********************) to remove information pertaining to "****** ******". On Mon Nov 27 2023 we sent a message to "****** ******" (**********************) confirming that the information would be removed. After information is removed, no personally identifiable information remains displayed, but a name may remain displayed since a name may refer to more than one person. Thank you, LocateFamily.com 

    LocateFamily.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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