Complaints

This profile includes complaints for LocateFamily.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LocateFamily.com

  Buffalo, NY 14202-3750

• 

  LocateFamily.com

  Buffalo, NY 14202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company will not remove my personal information.
  I have tried all their "hoops" .
  It appears they got my information from either a data hack or the dark web.
  they will not respond, nor remove.

  Business Response

  Date: 11/13/2023

  LocateFamily.com is a FREE service which is intended to bring people together in a positive manner. It is not intended to inconvenience anyone. With this in mind, LocateFamily.com will endeavour to respect your desire to have information removed and will remove a listing if a valid request is made. On Mon Nov 13 2023 we received a request from "*********** *****" ********************) to remove information pertaining to "*********** *****". The request was authorized and placed in the removal queue. As a result the information in question is usually removed within 72 hours. We thank you for your patience. LocateFamily.com 

  Customer Answer

  Date: 11/13/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  I waited 72 hours and the information was still on their site. First attempt to remove was on the 10th. there was no "e-mail" confirmation sent to me. Second attempt was on the 11th, still no e-mail confirmation sent. I called and left a message on their "answering number" and no callback nor response via either e-mail accounts submitted. Third attempt was on the 12th. Again no e-mail confirmation for removal. As of today ( 72 hours later) , it is still there. See attached. 
  
  Regards, 
  
  *********** *****

  Business Response

  Date: 11/14/2023

  LocateFamily.com is a FREE service which is intended to bring people together in a positive manner. It is not intended to inconvenience anyone. With this in mind, LocateFamily.com will endeavour to respect your desire to have information removed and will remove a listing if a valid request is made. On Mon Nov 13 2023 we received a request from "*********** *****" (*******************) to remove information pertaining to "*********** *****". The request was authorized and placed in the removal queue. As a result the information in question is usually removed within 72 hours. We thank you for your patience. LocateFamily.com

  Customer Answer

  Date: 11/14/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  
  It is still showing up in full in their search. Once clicked it is not on the previously posted page, but they are still showing ALL information still in their index. They need to remove ALL of my personal information from their database.  This is not a laughing matter, and I never gave them permission for my private, UNLISTED number, nor any of my personal information. Please FIX the index showing my information remaining . See attachment. 
  I also confirmed that in Europe , using vpn and client in Denmark, that it is also still showing their index is showing my information as noted above. I can also check in Asia, and would more than likely show the same result. 
  Regards, 
  
  *********** *****

  Customer Answer

  Date: 11/17/2023

  I do not appreciate them lying about when they were first "contacted", as the correct date on their website was not only on the 11th, and on the 12th of November 2023. That aside, to their "72 hours" as of the date the BBB , is more likely,  today , checking their search , my Phone number, address, and name are still there. See the attached files for evidence shown when you search. I have wasted a lot of time on this matter for something that should have been taken care of upon my initial contact. BTW, they never once , sent any email confirmation ( as their web site states they will) of the 4 times I submitted for removal.  

  Business Response

  Date: 11/17/2023

  LocateFamily.com is a FREE service which is intended to bring people together in a positive manner. It is not intended to inconvenience anyone. With this in mind, LocateFamily.com will endeavor to respect your desire to have information removed and will remove a listing if a valid request is made. On Mon Nov 13 2023 we received a request from "*********** *****" ********************* to remove information pertaining to "*********** *****".  On Mon Nov 13 2023 we sent a message to "*********** *****" ********************) confirming that the information would be removed. After information is removed, no personally identifiable information remains displayed, but a name may remain displayed since a name may refer to more than one person. Thank you, LocateFamily.com 

  Customer Answer

  Date: 11/17/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint."After information is removed, no personally identifiable information remains displayed, but a name may remain displayed since a name may refer to more than one person. Thank you, LocateFamily.com"  this is a lie. It is blatantly still showing my information. I am asking them , once again to remove my information. The results they are showing have absolutely nothing to do with any "family" member, whatsoever..   This information is Private and has never, ever been made publicly. I am offended that they are selling my private information, and it is obvious that they are sending canned responses.  Is there some legal avenue that can be taken against this company?  All other companies have complied to Washington State laws regarding this matter, yet this company does not , e-mail as they say when you ask to remove it, call you as they say,, when you call their number and leave a message to remove it, remove the information , after they claim "72 hours" at whatever date they pick, and use the excuse that it could be tied to another family member, which is clearly a BLATANT LIE! Please help, BBB , with this matter. I am not the only one that is having this issue with this "so called company" that preys on people , uses peoples PRIVATE information for monetary gain, that found this information, obviously via a data breech, ( as I have 100% kept my information out of the public sector).REMOVE ALL OF MY DATA "LOCATEFAMILY" .... NOW
  Regards,
  
  *********** *****

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have previously communicated with LOCATEFAMILY and gone through their procedures to remove my personal information from their website.
  
  However TWO records still remain hosted and all attempts to communicate with them about having these removed have failed over the course of more than 45 days. I have only received automated messages that do not correspond to my request.
  
  I am requesting that LOCATEFAMILY remove these 2 remaining records to complete my CCPA Opt-Out and CCPA Delete request. Every second that this information remains online causes a threat of bodily harm, mental harm, loss of livelihood, and death to me and my family. I have provided the exact information of the 2 records attached as a supporting document which can be shared with LOCATEFAMILY in order for them to complete the removal.

  Business Response

  Date: 10/18/2023

  Because LocateFamily.com is unable to ascertain the identity of an individual making a request to remove information, LocateFamily.com will only remove information if the individual making the request can prove that the information in question refers to himself/herself. To do this LocateFamily.com requires that the individual provide a photograph or scanned image of a valid piece of REASONABLE identification showing the same name (and address information) as that which is to be removed. REASONABLE identification is not formal government issued ID, but is instead something like a business card, statement, invoice or mailing label showing the name and address. This ID should be e-mailed to LocateFamily.com via *********************. Once it is received, LocateFamily.com will indicate in its records that the ID has been received for a given e-mail address and will promptly remove the information. This means that any future requests (should the information inadvertently be re-displayed) using the same e-mail address for the same information will be processed without delay. DO NOT SEND GOVERNMENT ISSUED ID. The type of identification we require would be ANY LEGITIMATE DOCUMENT THAT CAN REASONABLY PROVE YOUR IDENTITY. This could include a copy of a bill, mailing label, business card, etc. Please understand that these measures have been introduced to prevent abuse, as we have no other way of confirming an individual's true identity. These measures have been vetted by our attorneys as a reasonable and lawful means of establishing identity.

  Customer Answer

  Date: 10/18/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  1. I have attached a copy of an ID document as requested by LOCATEFAMILY. This may be shared with LOCATEFAMILY in order for them to complete CCPA Removal. 2. If LOCATEFAMILY removes both of the records and agrees to remove any additional copies of the record that are identified, then I will accept that as a successful resolution. 
  
  Regards, 
  
  **** ***** *****

  Business Response

  Date: 10/18/2023

  LocateFamily.com is a FREE service which is intended to bring people together in a positive manner. It is not intended to inconvenience anyone. With this in mind, LocateFamily.com will endeavour to respect your desire to have information removed and will remove a listing if a valid request is made. The request was authorized and placed in the removal queue. As a result the information in question is usually removed within 72 hours. We thank you for your patience. LocateFamily.com 

  Customer Answer

  Date: 10/19/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  = 
  I would like to submit an additional piece of information to Complaint ID #******** to be shared with the business: "I have located one additional record of family that is being published on LOCATEFAMILY.COM - please also process the following record for CCPA Opt-Out + CCPA Delete: ************************************************* ***** ** ** ****** ***** ***** ********* **** ****** ********** ********** *** ****** ****** *****  ********** * 
  Regards,
  
  **** ***** *****

  Business Response

  Date: 10/19/2023

  LocateFamily.com is a FREE service which is intended to bring people together in a positive manner. It is not intended to inconvenience anyone. With this in mind, LocateFamily.com will endeavour to respect your desire to have information removed and will remove a listing if a valid request is made. On Thu Oct 19 2023 we received a request from "****** *****" *******************************************) to remove information pertaining to "****** *****".  The request was authorized and placed in the removal queue. As a result the information in question is usually removed within 72 hours. We thank you for your patience. LocateFamily.com

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  I requested on 09/29/2023 for my information to be remove from the LocateFamily.com website and I provided proof of identification per their request however I still see endless lines of my information reflected on their website.

  Business Response

  Date: 10/02/2023

  LocateFamily.com is a FREE service which is intended to bring people together in a positive manner. It is not intended to inconvenience anyone. With this in mind, LocateFamily.com will endeavor to respect your desire to have information removed and will remove a listing if a valid request is made.On Wed Sep 27 2023 we received a request from "***** ********" ****************) to remove information pertaining to "***** ********". On Wed Sep 27 2023 we sent a message to "***** ********" ****************) confirming that the information would be removed. After information is removed, no personally identifiable information remains displayed, but a name may remain displayed since a name may refer to more than one person. Thank you, LocateFamily.com 

  Customer Answer

  Date: 10/02/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  Only one line of data was removed. There are multiple lines with my information repeated over and over again that need to be removed. I provided everything they have asked. 
  
  Regards, 
  
  ***** ********

  Business Response

  Date: 10/03/2023

  The other entries have been queued and will be removed shortly. Please be patient.

  Customer Answer

  Date: 10/03/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  LocateFamily.com has not removed my information from their website after endless requests and providing them the documentation they requested. 
  Regards,
  
  ***** ********

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have instructed them to remove my details from the website but they have not responded to my emails. They should not display contact info online without concent

  Business Response

  Date: 09/28/2023

  LocateFamily.com is a FREE service which is intended to bring people together in a positive manner. It is not intended to inconvenience anyone. With this in mind, LocateFamily.com will endeavor to respect your desire to have information removed and will remove a listing if a valid request is made. On Mon Aug 14 2023 we received a request from "******* *****" ***********************) to remove information pertaining to "******* *****". On Mon Aug 14 2023 we sent a message to "******* *****" ***********************) confirming that the information would be removed. After information is removed, no personally identifiable information remains displayed, but a name may remain displayed since a name may refer to more than one person. Thank you, LocateFamily.com 

• Initial Complaint

  Date:09/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked this company multiple times to remove my personal information from their website and provided the additional information they requested however they still have not removed my information.

  Business Response

  Date: 09/25/2023

  LocateFamily.com is a FREE service which is intended to bring people together in a positive manner. It is not intended to inconvenience anyone. With this in mind, LocateFamily.com will endeavour to respect your desire to have information removed and will remove a listing if a valid request is made. On Fri Sep 22 2023 we received a request from "***** ********" (******************) to remove information pertaining to "***** ********". The request was authorized and placed in the removal queue.  We thank you for your patience. LocateFamily.com 

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After repeated requests, they will not remove me from their search index even though I had provided the identification that was requested:
  
  ******* *. ********,
  
  LocateFamily.com is a FREE service which is intended to bring people together
  in a positive manner. It is not intended to inconvenience anyone. With this in
  mind, LocateFamily.com will endeavor to respect your desire to have
  information removed and will remove a listing if a valid request is made.
  
  You submitted ID from a jurisdiction that does not match the juridiction of
  the information to be removed. As it is possible that the information
  displayed is for another individual with the same name, we ask that you
  provide ID for the jurisdiction in question.
  
  The ID submitted MUST show the same address as the address to be removed.
  
  Identification can be ANY LEGITIMATE DOCUMENT THAT CAN REASONABLY PROVE YOUR
  IDENTITY and does not necessarily mean government issued identification. This
  could include a copy of a bill, mailing label, business card, etc.
  
  Please send us a scanned copy or a photograph of the ID to
  ********************** Make sure to send it from the e-mail address you would
  like us to assign to the information in question. Once we have received your
  message with the attached ID, we will review it and send you a message
  confirming that the information in question will be removed.
  
  Please understand that these measures have been introduced to prevent abuse.
  These measures have been vetted by our attorneys as a lawful means of
  reasonably establishing identity, as we have no other way of confirming an
  individual's true identity.
  
  Thank you for your kind understanding and anticipated cooperation.
  
  LocateFamily.com
  
  (Do not reply to this message as this message is an automated message
  [******])

  Business Response

  Date: 08/25/2023

  ******* *********PLEASE READ CAREFULLY In a previous e-mail we asked you to provide reasonable identification, and explained that we do NOT require government issued identification. In fact, we do not want you to send us government issued identification as this would be inappropriate. DO NOT SEND GOVERNMENT ISSUED ID To establish your identity we ask that you please provide us with something like a copy of a bill, a mailing label from junk mail, or a business card, etc. Please be sure that the address to be removed appears on the reasonable ID you submit. The address on the reasonable ID must match the address to be removed. If there are removing multiple addresses, then submit reasonable ID for each address (showing each address). Please understand that these measures have been introduced to prevent abuse, as we have no other way of confirming an individual's true identity. These measures have been vetted by our attorneys as a reasonable and lawful means of establishing identity. Thank you for your kind understanding and anticipated cooperation. LocateFamily.com

  Customer Answer

  Date: 08/25/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.   How much more of my private personal data do they need to remove me from database? 
  
  
  
  Regards,
  
  ******* ********

  Customer Answer

  Date: 08/26/2023

  This meets the criteria to remove me from all of your servers.  This is very personal informtion and ask of you to destroy this file once the removal is complete.

  Business Response

  Date: 08/28/2023

  ******* ** ********* LocateFamily.com is a FREE service which is intended to bring people together in a positive manner. It is not intended to inconvenience anyone. With this in mind, LocateFamily.com will endeavor to respect your desire to have information removed and will remove a listing if a valid request is made. You submitted ID from a jurisdiction that does not match the jurisdiction of the information to be removed. As it is possible that the information displayed is for another individual with the same name, we ask that you provide ID for the jurisdiction in question. The ID submitted MUST show the same address as the address to be removed. Identification can be ANY LEGITIMATE DOCUMENT THAT CAN REASONABLY PROVE YOUR IDENTITY and does not necessarily mean government issued identification. This could include a copy of a bill, mailing label, business card, etc. Please send us a scanned copy or a photograph of the ID to *********************. Make sure to send it from the e-mail address you would like us to assign to the information in question. Once we have received your message with the attached ID,  we will review it and send you a message confirming that the information in question will be removed. Please understand that these measures have been introduced to prevent abuse. These measures have been vetted by our attorneys as a lawful means of reasonably establishing identity, as we have no other way of confirming an individual's true identity. Thank you for your kind understanding and anticipated cooperation. LocateFamily.com

• Initial Complaint

  Date:08/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LocateFamily.com published my name, address and phone number without my knowledge.
  This info. about me is over 20 years ago and it does not correct. I asked for removal few times in last month but they ask ID. What I sent them, they did not accept and practically they want ID which
  I am reluctant to provide because I do not trust them. When they published my info. did not ask anything from me. I did not even know. I explained this info. Belongs to more than 20 years ago.
  Also, I guided them to 411.ca to look up and see it does not exist.
  I ask the company to provide publicly owner and business address and their legal registration of their business. Also to remove my info. Which is incorrect and without my knowledge.

  Customer Answer

  Date: 08/21/2023

  Hello, my first name is: ********my last name is: ****** ****** 

  Business Response

  Date: 08/21/2023

  Because LocateFamily.com is unable to ascertain the identity of an individual making a request to remove information, LocateFamily.com will only remove information if the individual making the request can prove that the information in question refers to himself/herself. To do this LocateFamily.com requires that the individual provide a photograph or scanned image of a valid piece of REASONABLE identification showing the same name (and address information) as that which is to be removed. REASONABLE identification is not formal government issued ID, but is instead something like a business card, statement, invoice or mailing label showing the name and address. This ID should be e-mailed to LocateFamily.com via [email protected]. Once it is received, LocateFamily.com will indicate in its records that the ID has been received for a given e-mail address and will promptly remove the information. This means that any future requests (should the information inadvertently be re-displayed) using the same e-mail address for the same information will be processed without delay. DO NOT SEND GOVERNMENT ISSUED ID. The type of identification we require would be ANY LEGITIMATE DOCUMENT THAT CAN REASONABLY PROVE YOUR IDENTITY. This could include a copy of a bill, mailing label, business card, etc. Please understand that these measures have been introduced to prevent abuse, as we have no other way of confirming an individual's true identity. These measures have been vetted by our attorneys as a reasonable and lawful means of establishing identity.

  Customer Answer

  Date: 08/21/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Hello, First of all, when they published my full name, address and phone number, they do not even let me know but when I asked them to remove my info. Asking for verification. I do not know why they publish my info. Which belongs over 20 years ago. if they update their list, will see it does not exist anymore. 411.ca is a phone directory, now is digital, if they search can not find my info. anymore because it does not exist anymore for more than 20 years. I included the result of 411.ca as an attached. they have to show me where they get this info. There is a lot of complaint about this business with similar excuses not to update or remove the person info. I am asking them to remove my info. removal or by updating their list. I consider the burden of verification is on them  to show me where my info. In year 2023 exist.  thank you. 
  
  Regards,
  
  ******** ****** ******
   

  Business Response

  Date: 08/22/2023

  Because LocateFamily.com is unable to ascertain the identity of an individual making a request to remove information, LocateFamily.com will only remove information if the individual making the request can prove that the information in question refers to himself/herself. To do this LocateFamily.com requires that the individual provide a photograph or scanned image of a valid piece of REASONABLE identification showing the same name (and address information) as that which is to be removed. REASONABLE identification is not formal government issued ID, but is instead something like a business card, statement, invoice or mailing label showing the name and address. This ID should be e-mailed to LocateFamily.com via [email protected]. Once it is received, LocateFamily.com will indicate in its records that the ID has been received for a given e-mail address and will promptly remove the information. This means that any future requests (should the information inadvertently be re-displayed) using the same e-mail address for the same information will be processed without delay. DO NOT SEND GOVERNMENT ISSUED ID. The type of identification we require would be ANY LEGITIMATE DOCUMENT THAT CAN REASONABLY PROVE YOUR IDENTITY. This could include a copy of a bill, mailing label, business card, etc. Please understand that these measures have been introduced to prevent abuse, as we have no other way of confirming an individual's true identity. These measures have been vetted by our attorneys as a reasonable and lawful means of establishing identity.

  Customer Answer

  Date: 08/23/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and I have determined that this does not resolve my complaint.  The business reply looks like the same as before and they did not read my previous complaint. Please refer to my last reply. I do not live in that address, phone number more than 20 years. I ask you to Search my name on 411 Canada, which I attached to  my previous reply. I invite you to remove my info. Immediately, otherwise I have to contact ******** ********** ******* *******  It is burden on you to show me the info. You are publishing is valid *********** You have to update your info. Today. 
  
  Regards, 
  
  ******** ****** ******

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is refusing to delete my personal information from its site. They are requesting an ID of some sort which is asinine as I have never used these services and want my personal information removed immediately.

  Business Response

  Date: 08/17/2023

  Because LocateFamily.com is unable to ascertain the identity of an individual making a request to remove information, LocateFamily.com will only remove information if the individual making the request can prove that the information in question refers to himself/herself. To do this LocateFamily.com requires that the individual provide a photograph or scanned image of a valid piece of REASONABLE identification showing the same name (and address information) as that which is to be removed. REASONABLE identification is not formal government issued ID, but is instead something like a business card, statement, invoice or mailing label showing the name and address. This ID should be e-mailed to LocateFamily.com via [email protected]. Once it is received, LocateFamily.com will indicate in its records that the ID has been received for a given e-mail address and will promptly remove the information. This means that any future requests (should the information inadvertently be re-displayed) using the same e-mail address for the same information will be processed without delay. DO NOT SEND GOVERNMENT ISSUED ID. The type of identification we require would be ANY LEGITIMATE DOCUMENT THAT CAN REASONABLY PROVE YOUR IDENTITY. This could include a copy of a bill, mailing label, business card, etc. Please understand that these measures have been introduced to prevent abuse, as we have no other way of confirming an individual's true identity. These measures have been vetted by our attorneys as a reasonable and lawful means of establishing identity.

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Locatefamily.com
  
  refusing to remove my info after numerous attempts by emails and by phone, they wanted me to prove its's me to remove my info, sent them a letter showing my name, called them from the number they displayed publicly without my consent which i should not have to go through any hassle for simple request to ask them to remove my info, it's against my privacy act, they are placing my safety at risk, they have no rights to have my info publicly, they claim it's publicly available only their website shows, i have files a complaint with department of justice now, but this websites needs to face severe legal action because what they are doing to innocent people is beyond dangerous and they claim the info will be removed after filing a request they are lying.
  
  I have no time for this scam site, and BBB should shut down this type of businesses that are harming people and placing people security in jeopardy
  
  incident date 8/1/2023

  Customer Answer

  Date: 08/02/2023

  This site is placing innocent ppl like myself at risk  i ask locatefamily.com to remove my info they declined fishing for more info, i called and emailed and even complied which i don’t need to since they grabbed my info without my consent and sent them a pic of my mail they are fraudulent website prob traffickers, i have no clue who runs this scam site wanting citizens to confirm info, it’s not their business they need to lay off people lives and stop invading our privacy it’s against our safety and placing us in jeopardy  

  Business Response

  Date: 08/02/2023

  Because LocateFamily.com is unable to ascertain the identity of an individual making a request to remove information, LocateFamily.com will only remove information if the individual making the request can prove that the information in question refers to himself/herself. To do this LocateFamily.com requires that the individual provide a photograph or scanned image of a valid piece of REASONABLE identification showing the same name (and address information) as that which is to be removed. REASONABLE identification is not formal government issued ID, but is instead something like a business card, statement, invoice or mailing label showing the name and address. This ID should be e-mailed to LocateFamily.com via [email protected]. Once it is received, LocateFamily.com will indicate in its records that the ID has been received for a given e-mail address and will promptly remove the information. This means that any future requests (should the information inadvertently be re-displayed) using the same e-mail address for the same information will be processed without delay. DO NOT SEND GOVERNMENT ISSUED ID. The type of identification we require would be ANY LEGITIMATE DOCUMENT THAT CAN REASONABLY PROVE YOUR IDENTITY. This could include a copy of a bill, mailing label, business card, etc. Please understand that these measures have been introduced to prevent abuse, as we have no other way of confirming an individual's true identity. These measures have been vetted by our attorneys as a reasonable and lawful means of establishing identity.

  Customer Answer

  Date: 08/03/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.   
  
  [i have called the business from my number left them a voicemail, and gave them a letter with my name, which i am not required by law they grabbed my info without my consent, already filed 3 compliants at the attorney and the office of privacy and civil Liberty…i gave them those info to locatefamily.com out of courtesy, they stole my info placing my security at risk and they have the audacity to ask for proven identity!!! They are not in a position have any authority to ask such a thing, if my safety got in danager they will be def be sued big time, i have no tolerance for blackmailing, they are doxing innocent ppl info without their consent, this site needs to be shut down as it violates every single person that lives in USA the right of privacy .] 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site is refusing to remove my information unless I send them MORE personal information. They state that this is to prevent fraudulent removal and require proof of identity. HOWEVER, they apparently did not require such proof to, WITHOUT MY PERMISSION, post inaccurate information on their website. I should not have to prove anything to have it removed. 

  Business Response

  Date: 06/28/2023

  We have no record of any removal request from the email address in question. We suggest that this individual submit a removal request via https://www.******************************

  Customer Answer

  Date: 06/28/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I followed their on-line removal process. I purposely used an alternate email address - ******************** - when requesting the removal of information - specifically one I used to prevent spam / phishing to my normal email address.  I have attached the original email reply from this organization that requests MORE information to have my data removed.  I should not have to provide yet more information to this information broker for which I have not authorized. I still want my information removed.  This so called business is proposedly making it difficult to remove data which is personally identifying and also in this case innaccurate. 
  Regards, 
  
  ***** **********

  Business Response

  Date: 06/28/2023

  Because LocateFamily.com is unable to ascertain the identity of an individual making a request to remove information, LocateFamily.com will only remove information if the individual making the request can prove that the information in question refers to himself/herself. To do this LocateFamily.com requires that the individual provide a photograph or scanned image of a valid piece of REASONABLE identification showing the same name (and address information) as that which is to be removed. REASONABLE identification is not formal government issued ID, but is instead something like a business card, statement, invoice or mailing label showing the name and address. This ID should be e-mailed to LocateFamily.com via *********************. Once it is received, LocateFamily.com will indicate in its records that the ID has been received for a given e-mail address and will promptly remove the information. This means that any future requests (should the information inadvertently be re-displayed) using the same e-mail address for the same information will be processed without delay. DO NOT SEND GOVERNMENT ISSUED ID. The type of identification we require would be ANY LEGITIMATE DOCUMENT THAT CAN REASONABLY PROVE YOUR IDENTITY. This could include a copy of a bill, mailing label, business card, etc. Please understand that these measures have been introduced to prevent abuse, as we have no other way of confirming an individual's true identity. These measures have been vetted by our attorneys as a reasonable and lawful means of establishing identity.

  Customer Answer

  Date: 06/28/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I find this tactic offensive and impossible to comply with.  The whole point/issue is that this data broker website not only is there listings at all, they INCORRECT / INVALID.  See the attached.  Both those listed addresses are former addresses.  The same is true of the phone numbers.  Again, this is a "service" that I did not supply my information to in the first place that is plainly inaccurate and is essentially being used without my permission.  I will again state that I should not have a vetting requirement to remove data that I did not willing or knowingly supply.  No permission to post it was requested nor was apparently any validation of the data conducted. I have already had reports from identity theft monitoring services of this data (w/ the incorrect addresses/phone numbers) being used and listed on "dark web" sites that sell and cater to phishing and identity theft.  This supposed service is enabling such activity. Here are the removal links. Please DELETE these listing. *********************************************************************************
  **********************************************************************************Regards, ***** ***********

  Business Response

  Date: 06/29/2023

  Because LocateFamily.com is unable to ascertain the identity of an individual making a request to remove information, LocateFamily.com will only remove information if the individual making the request can prove that the information in question refers to himself/herself. To do this LocateFamily.com requires that the individual provide a photograph or scanned image of a valid piece of REASONABLE identification showing the same name (and address information) as that which is to be removed. REASONABLE identification is not formal government issued ID, but is instead something like a business card, statement, invoice or mailing label showing the name and address. This ID should be e-mailed to LocateFamily.com via [email protected]. Once it is received, LocateFamily.com will indicate in its records that the ID has been received for a given e-mail address and will promptly remove the information. This means that any future requests (should the information inadvertently be re-displayed) using the same e-mail address for the same information will be processed without delay. DO NOT SEND GOVERNMENT ISSUED ID. The type of identification we require would be ANY LEGITIMATE DOCUMENT THAT CAN REASONABLY PROVE YOUR IDENTITY. This could include a copy of a bill, mailing label, business card, etc. Please understand that these measures have been introduced to prevent abuse, as we have no other way of confirming an individual's true identity. These measures have been vetted by our attorneys as a reasonable and lawful means of establishing identity.