Complaints

This profile includes complaints for LocateFamily.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LocateFamily.com

  Buffalo, NY 14202-3750

• 

  LocateFamily.com

  Buffalo, NY 14202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My personal information is being shared without my concern. Anyone who searches my name will come across my phone number and home address on the first page of a ****** search. It is not safe for me to have my personal information on there and I want it removed. I have not reached out to the company because I know they will ask for more personal information including ID and I refuse to be scammed or have more personal information available online.

  Business Response

  Date: 06/20/2023

  Although we have received no removal request from this e-mail address, we have placed the removal request in our queue and it will be processed shortly. 

  Customer Answer

  Date: 06/28/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I can still see that my information is on the website. So it has not been removed.  
  
  Regards, 
  
  ***** *****

  Business Response

  Date: 06/28/2023

  LocateFamily.com is a FREE service which is intended to bring people together in a positive manner. It is not intended to inconvenience anyone. With this in mind, LocateFamily.com will endeavor to respect your desire to have information removed and will remove a listing if a valid request is made. On Tue Jun 20 2023 we received a request from "***** *****" (**********@hotmail.com) to remove information pertaining to "***** *****". On Tue Jun 20 2023 we sent a message to "***** *****" (**********@hotmail.com) confirming that the information would be removed. On Wed Jun 21 2023 a message was sent to "***** *****" (**********@hotmail.com) indicating that the information had been removed. After information is removed, no personally identifiable information remains displayed, but a name may remain displayed since a name may refer to more than one person. Thank you, LocateFamily.com  

  Customer Answer

  Date: 06/30/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  As of Friday June 30, 2023.  All my information is still on the website, including my first and last name, home number, full home address including my apartment number. I moved here for safety reasons, and I am unlisted for a reason, only to find my information posted without my permission.  This issue will not be resolved until I am taken off this website and my information is not shared with others.  Please find a screenshot taken today showing my information which appears on the first page of a ****** search.  
  
  Regards,
  
  ***** *****

  Business Response

  Date: 06/30/2023

  The information at line 22 and 23 of this link have been removed: https://*************************************** The information at 32 of this link have been removed: https://www.***************************************************** Please clear the cache of your browser to see the change.  

  Customer Answer

  Date: 06/30/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  Even with cache cleared and looking from a different device, I can see all my information on the first page of a ****** search.  Also my  family is on there, with the same address. My address from any name needs to be removed. This will not be resolved until my information cannot be accessed in a search, and my address is removed from the website.  I can still see my address and phone number on a ****** search without even having to click on the link.  
  
  Regards,
  
  ***** *****

  Business Response

  Date: 07/05/2023

  ***** *****,LocateFamily.com is a FREE service which is intended to bring people together in a positive manner. If you still see information that was removed from LocateFamily.com when performing a search with ******, please note that the information in question is stored in ******'s cache. ****** cache is a snapshot or a saved copy of a web page that can be retrieved from servers. It is saved when a search engine visits a site for indexing. The information in question was REMOVED from LocateFamily.com but may still be stored in a search engine's cache for a while after the removal has been completed. Unfortunately, WE HAVE NO CONTROL over what ****** (or any other search engine) does with the information it has stored after the information has been removed from LocateFamily.com. In our experience the stored information is usually cleared from ******'s cache a little while after it has been removed from LocateFamily.com.We thank you for your anticipated understanding.\nLocateFamily.com 

  Customer Answer

  Date: 07/09/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Locate Family is responsible for putting my personal information online without my consent, this is not ******s fault.  Once again I will repeat, it has nothing to do with caches because when I searched from from another device my information still appears.   Also, my address is still not removed from the website.  There was no mention of removing my family members with the same address in the response.  This needs to be removed.  And locate family will need to figure out how to remove my information from ****** since they put it there, not ******. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:05/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company displays personal information about me on their website. I've requested they remove it, but they want me to give them additional information about me to do so. They listed appropriate forms as "any
  legitimate document that contains a name and address which matches the information you would like removed. For example a mailing label from junk mail, a business card, an invoice, etc."
  
  This seems outlandish. I'm trying to have information removed because I have stalkers - and it feels like they're attempting to gain information they may not already have. Nonetheless, I sent them a business card with my name on it, which is one of the names they have listed.
  
  They responded it wasn't enough because the address doesn't match the address they have. I haven't lived at the address they have for over 20 years and have no documents with that address.
  
  I want my record removed because they have multiple names tied to me that would allow someone to trace me as my name has changed over time.
  
  Every other similar website has removed my information with a simple request.

  Business Response

  Date: 05/15/2023

  Because LocateFamily.com is unable to ascertain the identity of an individual making a request to remove information, LocateFamily.com will only remove information if the individual making the request can prove that the information in question refers to himself/herself. To do this LocateFamily.com requires that the individual provide a photograph or scanned image of a valid piece of REASONABLE identification showing the same name (and address information) as that which is to be removed. REASONABLE identification is not formal government issued ID, but is instead something like a business card, statement, invoice or mailing label showing the name and address. This ID should be e-mailed to LocateFamily.com via [email protected]. Once it is received, LocateFamily.com will indicate in its records that the ID has been received for a given e-mail address and will promptly remove the information. This means that any future requests (should the information inadvertently be re-displayed) using the same e-mail address for the same information will be processed without delay. DO NOT SEND GOVERNMENT ISSUED ID. The type of identification we require would be ANY LEGITIMATE DOCUMENT THAT CAN REASONABLY PROVE YOUR IDENTITY. This could include a copy of a bill, mailing label, business card, etc. Please understand that these measures have been introduced to prevent abuse, as we have no other way of confirming an individual's true identity. These measures have been vetted by our attorneys as a reasonable and lawful means of establishing identity.

  Customer Answer

  Date: 05/15/2023

  Better Business Bureau: 
   
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  In my experience, no other company that decides to display an individual's address and other details on their website has forced me to take such extensive measures to have it removed. They've all removed it with a simple request. I've yet to speak to anyone who is pleased to have their information found so easily online, so it's ironic this company claims to be attempting to prevent "abuse" by making it more difficult to have information removed. From my perspective, their business model is unrespectable and exists to primarily serve stalkers and nosey people. They should be ashamed. I appreciate your suggestion to contact the ******** *******. I will do so. I appreciate all of your time and the work you do.   
  Regards, 
  
  ****** ******

• Initial Complaint

  Date:03/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 5, 2023, I found that this company processes my personal information and I would like them to destroy all personal data and to cease processing any personal record in the future. Please communicate the following and attached message.
  
  Thank you. ***** *******
  
  March 5, 2023
  
  ***** ******* ***** ****** ** ******* ******* ** ********** 
   
  To whom it may concern:
  
  This is to inform you that I would like my personal data to be deleted from your systems. My full name and contact information are listed in the header of this letter and repeated as follows:
  ***** ******* ******* ***** ******** ***** ****** ** ******************* ******* ******* ** ********** ******** ***** ******* *** ********** ***** ******** ****** ******** ********* ******** ****** ******** ***** ******** ****** ******** ******** ********* ******* *** ********** ***** ****** ** ******* ******* ** ********** *** * ***** **** ***** *** ** ********** *** ******* ***** *** ** ***** 
  I am specifically aware of the following information processed by your systems:
  **********************************/*******-******* If you process any additional data which belongs to me, including that of which I am not aware, please consider this as a request to delete this information as well. This is more than an opt-out request under your policy. It is notification under federal law for you to destroy and cease processing any personal data for the following reason: Consent is being revoked or personal data processing
  
  If any agreements were made consider this as notice cancelling all such agreements.
  I would like all of my personal data to be deleted from all of your systems and for you to cease processing any personal data in the future. Please respond in writing to confirm that my request has been honored.
  
  Kind Regards,
  ***** *******

  Business Response

  Date: 03/06/2023

  We have record of any removal request originating from the email address **********************

  We suggest that this individual submit a removal request using our removal request form located at : **************************************

   

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Locatefamily.com is a website that publishes personally identifiable information in one consolidated place. They publish the info without consent. They do claim to provide the option to OPT OUT once you discover the information, but they then refuse to remove any information from their site unless you provide them with more official records of sensitive data such as photos, drivers licenses, and utility bills.
  
  I have tried to OPT OUT with my email address (that has my last name in it) and they claim that "anyone could have created the e-mail address" so they will not remove my information unless I "provide [them] with some means of identification" that can be "a copy of a bill, mailing label, business card, etc.".
  
  Many people are having issues with site. There are posts on reddit and various other websites with people seeking a resolution and trying to remove their information. There is a complaints board here: ****************************************************************************
  The company also asks you to "Please send [them] a scanned copy or a photograph of the ID to
  *********************** I will not be sending an ID to some random company that is trying to publish and sell my information that was leaked by OPM.
  
  I want my information removed by this company and I want their removal policy changed.

  Business Response

  Date: 02/16/2023

  Because LocateFamily.com is unable to ascertain the identity of an individual making a request to remove information, LocateFamily.com will only remove information if the individual making the request can prove that the information in question refers to himself/herself. To do this LocateFamily.com requires that the individual provide a photograph or scanned image of a valid piece of REASONABLE identification showing the same name (and address information) as that which is to be removed. REASONABLE identification is not formal government issued ID, but is instead something like a business card, statement, invoice or mailing label showing the name and address. This ID should be e-mailed to LocateFamily.com via *********************. Once it is received, LocateFamily.com will indicate in its records that the ID has been received for a given e-mail address and will promptly remove the information. This means that any future requests (should the information inadvertently be re-displayed) using the same e-mail address for the same information will be processed without delay. DO NOT SEND GOVERNMENT ISSUED ID. The type of identification we require would be ANY LEGITIMATE DOCUMENT THAT CAN REASONABLY PROVE YOUR IDENTITY. This could include a copy of a bill, mailing label, business card, etc. Please understand that these measures have been introduced to prevent abuse, as we have no other way of confirming an individual's true identity. These measures have been vetted by our attorneys as a reasonable and lawful means of establishing identity.

• Initial Complaint

  Date:02/01/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe this is a phishing scam. I requested that locatefamily.com remove my information from my website multiple times. Each time they refused to without sending them proof of ID - I don't want to give them additional information! They also have no mechanisms to actually attach proof of ID so this is basically a double refusal because you CAN'T provide proof even if you want to.

  Business Response

  Date: 02/02/2023

  Because LocateFamily.com is unable to ascertain the identity of an individual making a request to remove information, LocateFamily.com will only remove information if the individual making the request can prove that the information in question refers to himself/herself. To do this LocateFamily.com requires that the individual provide a photograph or scanned image of a valid piece of REASONABLE identification showing the same name (and address information) as that which is to be removed. REASONABLE identification is not formal government issued ID, but is instead something like a business card, statement, invoice or mailing label showing the name and address. This ID should be e-mailed to LocateFamily.com via [email protected]. Once it is received, LocateFamily.com will indicate in its records that the ID has been received for a given e-mail address and will promptly remove the information. This means that any future requests (should the information inadvertently be re-displayed) using the same e-mail address for the same information will be processed without delay. DO NOT SEND GOVERNMENT ISSUED ID. The type of identification we require would be ANY LEGITIMATE DOCUMENT THAT CAN REASONABLY PROVE YOUR IDENTITY. This could include a copy of a bill, mailing label, business card, etc. Please understand that these measures have been introduced to prevent abuse, as we have no other way of confirming an individual's true identity. These measures have been vetted by our attorneys as a reasonable and lawful means of establishing identity.

  Customer Answer

  Date: 02/02/2023

  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  THERE IS NO WAY TO ATTACH OR E-MAIL PROOF of ID as I
  said multiple times in multiple requests.  This outlet
  is essentially holding people’s ability to control their own information
  hostage by demanding more of their information and having no mechanism to
  provide it.   Their lawyer should also know
  these are not reasonable requests, because anything other than a government ID or
  documents with PIII is NOT reasonable proof of anything.   No other company has ever questioned privacy
  requests nor demanded MORE information to take down information that falls
  under opt-out/privacy laws.  
  Regards, 
  
  ***** ******** 

• Initial Complaint

  Date:01/09/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  www.locatefamily.com appeared during a routine search for my info online. It shows my current home address on three separate listings. When I try to edit or remove my information on ****** or ****** browsers, the page stalls and is unresponsive. Please help police this website which has multiple incidents I see on the BBB website, thank you. To my knowledge, it looks like they got this info from my ************* ** *******

  Business Response

  Date: 01/10/2023

  We have no record of any removal request from the email address in question. We suggest this individual uses our removal tool located at ******************************************

  Customer Answer

  Date: 01/12/2023

  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  My attached screencap  from ************************************************* shows names alphabetically, where my name and street address  used to display between ****** and ******* *******. I redacted their personal IP to protect them. 
  
  Regards, 
  
  **** *******

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are posting my personal information without my permission and I have tried calling, using their contact form, emailing, and using their removal service and they will not respond to any of my requests.

  Business Response

  Date: 12/14/2022

  LocateFamily.com is a FREE service which is intended to bring people together in a positive manner. It is not intended to inconvenience anyone.With this in mind, LocateFamily.com will endeavor to respect your desire to have information removed and will remove a listing if a valid request is made.On Tue Dec 13 2022 we received a request from "******** ******" (*******************) to remove information pertaining to "******** ******".On Tue Dec 13 2022 we sent a message to "******** ******" (*******************) confirming that the information would be removed.On Wed Dec 14 2022 a message was sent to "******** ******" (*******************) indicating that the information had been removed.After information is removed, no personally identifiable information remains displayed, but a name may remain displayed since a name may refer to more than one person.Thank you, LocateFamily.com

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name no longer appears in their system. I've asked them to REMOVE their SITE. When I ****** my name it still appears. Am tired of constantly having to do this !

  Business Response

  Date: 11/18/2022

  ****** ********,LocateFamily.com is a FREE service which is intended to bring people together in a positive manner. If you still see information that was removed from LocateFamily.com when performing a search with ******, please note that the information in question is stored in ******** cache. ****** cache is a snapshot or a saved copy of a web page that can be retrieved from servers. It is saved when a search engine visits a site for indexing. The information in question was REMOVED from LocateFamily.com but may still be stored in a search engine's cache for a while after the removal has been completed. Unfortunately, WE HAVE NO CONTROL over what ****** (or any other search engine) does with the information it has stored after the information has been removed from LocateFamily.com. In our experience the stored information is usually cleared from ******** cache a little while after it has been removed from LocateFamily.com. We thank you for your anticipated understanding. LocateFamily.com 

  Customer Answer

  Date: 11/18/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  
  
  Regards, 
  
  ****** *** ********
  This is YOUR SITE YOU ARE RESPONSIBLE FOR FUXING, MAINTAINING, MANAGING IT. IT IS NOT MY JOB TO DO YOUR WORK FOR TOU!  SO, YOU MUST REMOVE IT.. NOT MY JOB ! TAKE RESPONSIBILITY FOR TOUR SITE INFORMATION. YOUR JOB IS TO CONTACT ****** AND GET IT REMOVED.  I AM SICK AND TIRED OF CONTACTING AND DOING ALL THE KEG WORK ! SO STOP ?? AND DO YOUR JOBS!

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is putting my safety at risk by listing my entire address and phone numbers despite being contacted and me following their removal request 3 times. I am a domestic violence survivor. I hope to continue surviving. However this business is putting that hope at risk by exposing my information. If I get harmed I am suing and my family will sue for damages. Please remove my information. All of it.

  Business Response

  Date: 10/12/2022

  LocateFamily.com is a FREE service which is intended to bring people together in a positive manner. It is not intended to inconvenience anyone.
  With this in mind, LocateFamily.com will endeavor to respect your desire to have information removed and will remove a listing if a valid request is made.
  On Sun Jun 19 2022 we received a request from "********* ******" (*********************) to remove information pertaining to "********* ******".
  On Sun Jun 19 2022 we sent a message to "********* ******" (*********************) confirming that the information would be removed.
  On Mon Jun 20 2022 a message was sent to "********* ******" (*********************) indicating that the information had been removed.
  After information is removed, no personally identifiable information remains displayed, but a name may remain displayed since a name may refer to more than one person.
  Thank you, LocateFamily.com
  
  

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i asked Locatefamily.com to remove my name from public site a very simple request. they say to send them mail with my name and the address published on it to “combat fraud”. now I’m asking for REMOVAL of information! why is it required for me to go through to determine “suitable “ identification of some sort of mail? no way, do I think they need a water bill or whatever just to accommodate this request. everyone who wishes to opt out of their information being published should be able to with no issue and no hoops to jump through. they refuse to remove the information and sent two emails showing I must do their bidding and not only that, a friend of mine did send her info and they STILL didn’t remove it so why would I jump through their odd hoops?

  Business Response

  Date: 10/10/2022

  Because LocateFamily.com is unable to ascertain the identity of an individual making a request to remove information, LocateFamily.com will only remove information if the individual making the request can prove that the information in question refers to himself/herself. To do this LocateFamily.com requires that the individual provide a photograph or scanned image of a valid piece of REASONABLE identification showing the same name (and address information) as that which is to be removed. REASONABLE identification is not formal government issued ID, but is instead something like a business card, statement, invoice or mailing label showing the name and address. This ID should be e-mailed to LocateFamily.com via [email protected]. Once it is received, LocateFamily.com will indicate in its records that the ID has been received for a given e-mail address and will promptly remove the information. This means that any future requests (should the information inadvertently be re-displayed) using the same e-mail address for the same information will be processed without delay. DO NOT SEND GOVERNMENT ISSUED ID. The type of identification we require would be ANY LEGITIMATE DOCUMENT THAT CAN REASONABLY PROVE YOUR IDENTITY. This could include a copy of a bill, mailing label, business card, etc. Please understand that these measures have been introduced to prevent abuse, as we have no other way of confirming an individual's true identity. These measures have been vetted by our attorneys as a reasonable and lawful means of establishing identity.