Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I brought car in on Sept 5, 2023 for a transmission problem. I had to take the vehicle in 3 times before it was repaired on October31, 2023  I was charged for work that was not necessary and I was without the use of my car for approximately 1.5 months. I had to pay extra for bus fare because I did not have my car. 

  Business Response

  Date: 03/20/2024

  We already responded to this complaint.  Its ******** choice if he wants to under charge. However, we take our prices off the industry standard, *** ****.  *** **** provides parts and labor breakdown for all certified repair facilities, Insurnace companies and dealerships.  it is how NYS requires you to price auto repair.  Not sure if ******** even has a computer. Those are fake prices from the 90's.  Anyone can give you a price after the work has been performed.  Is it based on labor hours and factory prices for parts? 

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

       Continental on Hertle Ave Mitsu. Eclipse needed new starter, took vehicle to Continental on Hertle Ave, Bflo NY onbeforehand a starter was purchased was told they will order theyr own. Instead used products wen put in it's place all vehicle actually needed was fuel pump. ???ne starter. After 10 day car was still there no fixed, few day later after a heated conversation he said its ready & was not. check engine light was on. It shook and while on the express it dropped speed. took it back and they acted like they did something which we knew was a lie, cost me money to get back and forth to work and my everyday life. They charges 1563/64 now another company is trying to rectafy their mess. also have paper work

  Business Response

  Date: 11/01/2023

  we repaired the car with a starter the car also needs a flywheel we provided a estimate for the work.They declined the work so the car still needs a flywheel.The work we did has a 12 month 12000 mile warranty.

  thank you

  continental transmission

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to get my brakes done @ Continental Transmission, & the employee name Steve took my whole Transmission out & apart. Then I was told that it would be $6000 to fix

  Business Response

  Date: 10/12/2023

  Mr ******* brought  car in for 2 problems 1 was a brake problem and the other was a transmission problem,He authorized remove and disassemble of transmission of transmission.We gave him a price for transmission and brakes.We gave him a 50 percent discount .waiting to hear backthank you **** ********

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my car there the first time because it has a transmission code. They supposedly rebuilt it gave it back to me a month later, and there was no change in the condition of the transmission. It didn’t work, right it was slipping and banging, so I called them up they told me to drive for a couple days and I did I brought it back and they’ve had my car for two months now and keep giving me ******** answers and when I ask when my car is going to be done, they keep telling me all we had to order another part or we have to program it and they never give me an update. They never called me to update with me once the whole time, my car has been with that shop it is the worst shop that I’ve ever experienced going to end. This is coming from a retired master technician.

  Business Response

  Date: 10/17/2023

  The ***** came back he told us he sold the car.He then changed his story we did a repair under the warranty.If he now has a problem which I doubt wed be more then happy to do any warranty repairs.I believe he sold the ***** and is simply trying to get money.

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28 2023 I contracted Continental transmissions on Hertel Ave. to fix my ***** ******* van's transmission for the amount of $3000 to which I put $1550.00 down cash and financed the rest over the period of 90 days with a lending company to pay the the full amount total. They agreed that the car would be completely fixed, rebuilt and like new after the repairs were done. They advised me upon picking up the vehicle a couple weeks later that for the first 100 miles the car would shift awkwardly and until the transmission "adjusted". During this time I drove the vehicle and realized that the transmission was still going blank at times and was not shifting properly. 3 weeks after the initial fix was made I went back to Continental to have them look at it again, they assured me that the work they did was fine and instead quoted me $1400.00 for new transmission lines on my vehicle which I knew was not the issue as their own mechanic had told me at first that the lines were fine and it was the transmission giving us issues. I told them I needed time to come up with the money after 2 months the car continued to get worse and started not shifting at all again, I took the car back to Continental as the work was under a warranty of 1 year. They had my vehicle for about 5 weeks with no work being done to it and gave me the run around to fix it. When they told me that the car was ready for pick up We picked the car up and noticed that the same issue persisted and that no work had been done to the car in all that time. After that I decided to take my vehicle to another mechanic for a second opinion. They advised me that the Transmission was still an issue, that the work done by them was botched. It was going to cost me another $3000.00 at least to fix the job that had been done in the transmission as it was rebuilt incorrectly using the same parts that were there to begin with. It was never fixed the way they promised. Now I'd like a full refund for the $3000.00 spent.

  Business Response

  Date: 10/13/2023

  The ***** came back he told us he sold the car.He then changed his story we did a repair under the warranty.If he now has a problem which I doubt wed be more then happy to do any warranty repairs.I believe he sold the ***** and is simply trying to get money. thank you Continental Transmission

  Customer Answer

  Date: 10/13/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  I did try to sell the vehicle but instead was advised by the new buyer the transmission was still and issue and in turn returned the vehicle back to me then I took it back to Continental transmission where they told me they would do the work under warranty and when I got the vehicle back it was not fixed. The trouble persisted. I gave them 2 chances to repair the vehicle already as took the car in a total of 3 times for diagnosing and the issue persisted. I do want my refund yes but only because I tried multiple times to have the issue corrected by continental transmission and it in fact was not.  
  
  Regards, 
  
  ***** ******

  Business Response

  Date: 10/19/2023

  BBB spoke to the business and the following was relayed: If he now has a problem which I doubt wed be more then happy to do any warranty repairs

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 31, 2023 my vehicle picked up by continental transmission at *** ****** **** ******** The car was supposed 2 b taken to Continental at 124 Orchard Rd W. Seneca where previously repaired. Continental Transmission on hertel: 1st calls received @ 4:39, 4:46 pm on 7/31 missed calls I was in the hospital. 10:49 am on 8/1 spoke 2 Steve because Paul who had left msg was unavailable. Was told engine was gone would be $7450 2 replace it. I said no I wasn’t doing that would pickup the vehicle. 11:56 I called back & spoke with Steve again & said when you looked @ my transmission & said it was gone, you mean 2 tell me you didn’t see a problem with the engine. It’s been approximately 45 days transmission was repaired? I was then offered a price $6000 2 fix the vehicle if I gave Continental transmission a good review on ********.
  I declined said I had 2 way my options & was sending tow truck to get my car. At 2:00 pm 8/1 the same day, I was told the best they could do was $5500 out the door. They’d b losing money. I was told with a good review on ******** they’d fix my car 4 that price. I thought that was strange 4 them 2 continuously offer me cheaper prices & 2 give them a good review. This is all @ Continental transmission on hertel. 8/1 2:39 pm tow truck driver goes 2 get my car when I realize it’s not @ continental transmission at 124 Orchard but @ Continental on hertel ave. I cancel my tow and resent it. 4:51 pm on 8/1 I resent tow service to pick up my car. 8/1 at 5:17 pm I spoke with the secretary. I asked what time they closed incase tow got there and they were closed. I was told 6 pm. I asked to park my car with the keys so it could be picked up if they were closed. She said ok. At 5:18 pm Steve calls again let us fix your car for $5500. I again reiterate no that I’m having my vehicle towed. 6 pm shop closes tow driver can’t get my vehicle no key and parked between 2 cars. I was told the next day I was misunderstood by Steve he thought we’d discuss repairing it.

  Business Response

  Date: 08/23/2023

  we towed the car in for free did a free diagnostic test.Told her the problem and gave free estimate.We cant leave keys in the cars its company policy.So no money was paid and we didny charge for all the services provided.thank you Continental Trans

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to this place of business for a warranty fix that occurred and they have had my vehicle for over two months now and keep giving me excuses every day on why my vehicle isn’t done I have lost my job due to not having any transportation for the last two months and they don’t provide loaner cars.

  Business Response

  Date: 07/28/2023

  BBB spoke to Paul at the business and the following was relayed: We are waiting on parts.  Parts are on back order nationwide.  Also, this customer has a ********** and ********** parts are notoriously on a long back order.  As soon as the parts are delivered to us, we will make the repair.  We have been keeping in contact with her as well.  I will reach out to her again today.  We take care of our customers, we are just stuck waiting for the parts right now.  As far as a loaner, unfortunately, this customer does not have a warranty or contract that would provide a loaner.  

• Initial Complaint

  Date:04/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello there, I brought my 2007 ***** ******** silver van to be worked on for the transmission back in January, when I picked up the van my engine light was on and also the alternator was fried. my van work keeps shutting down on me, Paul with Continental Transmission came to pick up my van because of this issue stating they were going to fix the problem. problem is still not fixed, and they still have my van. they will not return my calls or give me any answers and all I want is my vehicle back.

  Business Response

  Date: 04/26/2023

  His truck is all set,  We did a free alternator and battery.  Also, replaced  the ABS sensor at no charge.   All work comes with a warranty as noted on his repair order.   Robin S******* 

• Initial Complaint

  Date:02/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is about what happened when I picked-up my van after it was repaired.
  
  On Feb. 9, 2023 I went to pickup my van and found out my van was left unlock outside the business' garage and was ransacked and items stolen out of the van.
  
  Also the windshield was damage with a huge cracks in it. A employee looked over the damage to my windshield and I asked them when did they leave my van outside and why did they leave it unlocked. The did not give me a reason why it was left unlock, but said they put my car out that morning I came to their shop. They opened at 8am and I got there at 9am. I believe that the left it the night before unlocked and someone came and stole items out of my van and broke my windshield. They have security cameras in the back of their business I have seen.
  
  My boss suggested the place, because he had his vans repaired there. I fell not to go back there ever again.
  
  I am disappointed that I have to pay a huge repair bill, over $7,000, and got my van robbed and vandalized in the end also. Also I have to file a claim to my insurance company for the windshield to be replaced.
  I don't know if I am going to get any restitution for my missing items, but they should pay my insurance company for the windshield.

  Business Response

  Date: 03/01/2023

  The car was inside thebuilding until the customer came to pick it up.It appears the customer lives in the van there is so much stuff in the van not sure how youd tell if something is missing.We stand behind the repair with a 12/12 warranty.   thank You 

  Customer Answer

  Date: 03/03/2023

  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I know that the repair shop left my van unlocked, when I arrived in the morning pick it up,  and doesn't want to admit any faut. I know what was missing, because I had a five gallon gas can in the back and was not in the van when I got it back.. But I have two question,  why was my windshield was damaged and why they didn't take responsibility for it? They have security cameras on the outside of the building.   I feel that they didn't care to double check to see if my van doors were lock by using my van's key fob. I learn my lesson,  I  rather take my van to a dealership repair shop, what I did before,  and never had any problems like this. 
  Regards, 
  
  **** **********

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Continental I paid $3,500 the first time getting the transmission rebuilt 7 months later they called me and tell me that I need my drive shaft and battery replaced it will cost me $1,700 2 days from today September 20/2023 I gave them 1700 for the remaining of the car so that's the total of $4,500 they have my card for a whole year and my car still turns off mid driving and I cannot start it unless the car is in neutral prior to a jump start I need help

  Business Response

  Date: 02/27/2023

  If  they are having a problem with any of the work we did they have a 12/12 warranty.We would be more then happy to take care of any issues.