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Business Profile

Cosmetics Sales

FragranceNet.com, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.37

Average of 129 Customer Reviews

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Review Details

  • Maria p

    Date: 01/02/2023

    Be aware of this site especially higher end perfumes!!! I received a baccarat rouge perfume for **** near the same cost as retail store and it is fake!!! everything from the box, to the weak smell, even the color of the perfume looks like urine. you can fool someone whos never tried me but you cant fool someone who has had it for years. they are no help either because the product was opened (which of course i would open a product expecting it was real) terrible terrible terrible!!

  • Nicole M

    Date: 12/23/2022

    If I could give a zero I would. Delivery ridiculously slow. Been waiting for over 2 weeks for shipment.

  • David K

    Date: 12/23/2022

    Placed an order on December 15, 2022. I ordered with one to three day express shipping so there would be ample time to receive the item before Christmas. As of December 22, 2022 my order has still not shipped and the company finally, after many attempts to get a response, responded and advised that they did not even have my item in stock when I placed the order. I wish the company valued customers enough to advise on the website that an item was not in stock and was back ordered when an order is placed. Instead, they seem to have put profits ahead of customer service. If you read the reviews there are hundreds of reviews with the same issue.

  • Fran G

    Date: 12/12/2022

    If ZERO stars were an option that is what this site would get, not even one. Ordered a cologne on a Sunday. Went on vacation and forgot about my order until I looked at my Christmas list a week later. When I searched the website for my status, there was no shipping information/order status update. I realized I never got a confirmation of my order email. I tried to call customer service but the call kept experiencing a system error and hung up on me, 6 different times, even if I selected a different number option. I tried to email but that didnt work, it just showed a page where my cancellation is pending. My credit card was not charged a week to date, but now I have to continuously monitor it to make sure I wasnt scammed. I would NOT make any purchases through this site again as their customer service is nonexistent and trying to contact someone via email does not work either. The site took the information but never sent an email. The website shows an A+rating on BBB. NOT even close!!! Hard to believe they actually have some positive reviews on here, maybe they are paid employees think about that before ordering! My recommendation is ORDER FROM SOMEWHERE ELSE!!

  • Carmen S

    Date: 12/09/2022

    I placed an order on 12/2. I never received an update. I emailed them asking for an eta, because they dont answer their phones. Their response was that my package shipped on 12/8. I went on ************* (carrier)website, still no updates on there that it shipped. I called the carrier and it was a joke. They said they never received the items. I emailed fragrancenet to refund money ***** to my card. I havent heard anything back from them.

  • Mike D

    Date: 12/09/2022

    We just received our Christmas gift - Bvlgari Splendida Patchouli Tentation. Prior to opening the box, we saw the reviews on the company. I checked the back of the box, and sure enough, there is Arabic. Which is not in the REAL packaging. I called the company, and “due to unforeseen circumstances” they are not answering their phone. Luckily we paid through ****** ***, so if nothing else, we will get that back. Do not get roped in. This company ships fake product!

  • Danielle A

    Date: 12/08/2022

    I received my order entirely damaged (a broken fragrance bottle) on 12/03/22. Immediately sent email with photos of package & damaged article. Without an answer, resent emails &photos requesting an answer; telephone (800 AC) has only one infinite on hold, and two "error/end of call replies. This morning, without ANY response to my request for corrective action, I received a note thanking me for my contact. And to contact if I need assistance.The communications system is troubling at the least.Since you demand it, I will leave a 2 star review strictly on the basis of two previous orders filled satisfactorily; this one deserves a minus 5 stars.

  • Trisha M

    Date: 12/08/2022

    Products havent arrived. No shipping info or tracking info. Cant talk to anyone on customer service. Called the number and was directed to more advertising and all other options led to call failed recording. Called number given to those outside of ** on hold for 30 minutes. Want to cancel order will now have to waste time going through hoops to get money back. Kick myself for not reading other reviews before purchasing.

  • Mudassar T

    Date: 11/30/2022

    First I ordered perfume and didn't arrive on time and yes , the smell didn't last long. Then I subscribed for ******* and every month I had to contact support to have it shipped because they create shipment but never ship it on time and they always delay the shipment. Then 7th month they sent notification of shipment being prepared but then their website shows"failed". I contacted support and informed them and not much of a help then I informed them about the complaint I'll be writing the BBB and they canceled the subscription. Now let's see if and how much refund I get back. I won't recommend doing business with them.

  • Juliana F

    Date: 11/06/2022

    I bough 2 perfumes and the only smell alcohol this ridiculous I want my money back I never buy from you again I cant even get in contact with costumer service to return

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