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Business Profile

Cosmetics Sales

FragranceNet.com, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.37

Average of 129 Customer Reviews

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Review Details

  • Claire G

    Date: 12/27/2024

    I should have read these reviews before buying. I just bought for more than $300 lately in Dec 2024 and the items have not been delivered. They dont pick up their call and did not answer my emails. My first option will be to file a dispute against them. I wont let them go free with my debit card money. I was so stupid not to pay instead with a credit card.

  • Tina H

    Date: 12/26/2024

    I bought o bottle of cologne from ************* a bottle of Creed cologne it isnt real Creed they send a imitation knock off the bottle on the website had Creed written in black the bottle they provide is clear and the lids are not the same and the scent is not creed its a knock off

  • Jessica C

    Date: 12/26/2024

    Order 12/17/24 they took my money and I didn't receive any email confirmation now they can't find my order, they don't answer the phone, they respond with the same email information how can I give them an order number that they never provided me! My package was supposed to arrive before Christmas as stated on the website now I don't have the product or my money and the customer service is a joke! How can you not find my order???? I will never order from here again and I will keep emailing them everyday on company/personal emails until I can get answers on where my product is or where my money is!!!!????

  • Aubrey B

    Date: 12/20/2024

    I ordered my product a few days ago and my screen froze but it took the money from me. When I go to my emails, I haven’t gotten an email. I tried reaching out to them through email and call but didn’t get any response. And they still have my money

  • James V

    Date: 12/20/2024

    Ordered cologne December 7th. Said 2-4 day delivery. Package tracking shows never delivered to ***. Never order. Doesn't respond to email either.

  • Chris S

    Date: 12/13/2024

    This company is just a scam. They said they shipped my product, but it was via some weird carrier called "*******" It shows that the package was "undeliverable," which is very odd because I ship and receive from here daily. Customer service is rude and a joke. Do not shop here.

  • Ginger W

    Date: 12/12/2024

    I tried to purchase a cologne on their website and as I pushed cash app option it took out my money instantly and did not complete order. I contacted the merchant and they said they cant find it and now Im out 98$! Im very upset no one can refund me because I never got my product.

  • Kristina R

    Date: 12/10/2024

    I placed an order with this company and paid for 1-2 day shipping Its been a week, and I cannot get an answer as to where my package is! *** never ordered from a company that does not have a way of communicating. I have called during business hours only for a machine to tell me to call back during business hours! After a week of calling the machine now says due to circumstances communication will be thru email! Ive emailed, and emailed with no reply! As for the scam shipping company they used ON **** Its a scam they make you wait hours to speak with someone then when its finally your turn they disconnect you and send you a generic text saying theyve started a ticket they give you the run around, waste your time, and each day the website updates my package to be delivered the following day! The updates are not correct, and I cannot get a straight answer from a shipment company about my shipment! Its ridiculous! After a week Ive just now been told if my package has not been delivered or I have not been updated within two days that I needed to refer back to seller. Seller has no way of communication, and shipping service is an absolute joke!

  • Crystal M

    Date: 12/07/2024

    noticed my ***** cologne ingredient list wasnt the same as the authentic cologne so I verified through ***** that www.FragranceNet.com is NOT an authorized dealer and that the order I received is counterfeit Scam??????????

  • Lor D

    Date: 12/05/2024

    Honestly, I think theyre OK. Their emails are a little misleading if you do a US ground shipment, it says between 2 to 4 business days however they will email you and tell you that its between 2 to 5 business days and it can take up to 7 business days or 10, which is not disclosed on any of their webpages or Emails that are sent. I really think that its the shipping company that they use CDL that is misleading and misguiding because I just had an incident with them on an order that I placed on November 28, 2024, I received an email on November 29, 2024 and they stated that a shipping label had been created and the shipping company was *** and they never updated their information. On updates. Its really not fragrance nets fault. Its the shipping company which they should basically fire and hire somebody else or just go through ****. It stated that a shipping label was created And that was it when I contacted the shipping company and gave them the tracking information. Even the order number they told me that they did not receive the package and the package was not in their warehouse and this is something that I had to take up with the company because it was out of their control. ******* misleading everybody And that should be addressed not fragrance net and technically they did ship it but again the shipping company never updated their site to see whats going on. But they are a little rude with you when youre kind of back-and-forth with them through emails because they keep saying oh its between 2 to 5 business days which does not disclose that on your email that you received from them it says 2 to 4 business days if you use US ground shipping so anyone whos been having issues with them I think its more or less the shipping company that they use who is *** and theyre out of *********, ********

FragranceNet.com, Inc is BBB Accredited.

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