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Business Profile

Cosmetics Sales

FragranceNet.com, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.37

Average of 129 Customer Reviews

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Review Details

  • Nancy T

    Date: 11/28/2024

    How disappointing. I ordered 10 bottles of perfume. Ive never ordered from Fragrance Net before, so I guess I should be more disappointed in myself for trusting this company. The reviews online looked good. There is ONLY one perfume out of the 10 that actually smells like the true perfumes. I wonder how they are able to sell items under fake claims of being authentic. It really upsets me that (these days) consumers arent better (MUCH better) protected from companies that sell products under false pretenses -like this company. I can return the products. They MIGHT give me a refund it says on their site. But Id have to pay the shipping (huh??). I guess thats a red flag. They sell rotten smelling knockoffs, but YOU have to pay your return shipping?! Hmmm. Seems fair LOL! Well, Fragrance Net, you got me. Im not paying for shipping, so here I sit with the worst, cheap knockoffs of perfumes Ive EVER smelled. Im certain they bank on customers not wanting to pay shipping, and just settle. How cleverly dishonest of you, FNAnother sucker bites the dust! Well done, **. well done. ???? If youre reading these reviews, please heed my warning and advice: Youre transparently paying less for a reason. There is NOTHING authentic about their perfumes. Is it too good to be true? Yes, it is. This perfume smells very different from their originals. They also smell rotten. So they arent even usable. Should this be disclosed to the consumer? Yes, it should be. They should be required to disclose that their products arent authentic (and also rotten/expired). Im embarrassed in myself for believing their perfumes are authentic and buying so many in one order. ****** learned. Please dont make the same mistake I made. Stick to the brand, or retailers with good perfume selling reputations. You may have to pay the regular price, but at least it wont smell horrible, rotten, or fake.

  • Liliana C

    Date: 11/26/2024

    Best fragrance , good price and secure place when you have to by Thank you Lily

  • Carlita P

    Date: 11/21/2024

    This company is a ****! Please run. DO NOT PURCHASE. I AM WARNING YOU! They sent me the wrong item in my order. I called them to let them know, They told me it will take 3-4 weeks to get the money back, and they don''t have the item that I ordered as a replacement. I asked why are you falsely advertising that you have it and then instead of telling me, you send me something else. They are the ABSOLUTE WORST. Please do not buy from here.

  • Lynn F

    Date: 11/20/2024

    I shld have read the horrible reviews before purchase. I ordered 11/1 . 3 weeks later and nothing has been delivered. following the tracking procedure, received the same email word for word, I believe there's a universal statement saying package is at warehouse but not shipped to everyone's inquiry about their order. finally **** to customer service, rude as ****, saying they reordered and gave me another tracking number to deal with. only compensation offered was not to charge shipping!! Wow for all the inconvenience, we'll see about this order

  • Lana D

    Date: 11/13/2024

    I reported that their site is blocking the cashback from my cashback service. A ticket was created and promised to be answered. No answer. I'm not going to place the order until the cashback works again. This is my first and so far only experience with this site and surprisingly they are in no hurry to help me to place the order. Should I take this as a warning against doing business with them?

  • Deborah T

    Date: 10/28/2024

    Dont Waste Your Money! The reason the perfumes are so cheap is b/c they are expired or not real to begin with! Nothing but a huge SCAM!!!

  • Monica P

    Date: 10/21/2024

    Been waiting a week and it hasnt even shipped, after I paid for priority shipping.. Talked to **************** was a joke, she repeated the same thing, its being processed plz allow 1-5 more business days to ship..

  • Maya O

    Date: 10/21/2024

    ZERO STARS!! Saw a cashback offer for Fragrancenet.com through ********** and assumed it was a legitimate business. I ordered a large bottle of Versace Bright Crystal, one that I bought at Ulta a couple years ago but had used it all. What I got from Fragrancenet looked like the same packaging, bottle and color, but it stunk like rubbing alcohol and various cheap perfume chemicals that smelled horrible! It took two showers to get the stink off!! I called to request a refund and was told to return it, at my expense. They did not provide a label, only an email with the return address. Thank goodness I opted for tracking or I would not be able to get my money back. When I called a week after the return tracking showed delivered, Fragrancenet claimed they didn't receive it. When I gave them the tracking number, they looked it up on *** site, saw it was delivered and then marked it as delivered in their system. Make sure you get a tracking number and keep your receipts!!

  • Becky B

    Date: 10/14/2024

    Do not use!! Cannot return items and they clearly state that you can return.

  • sumeet s

    Date: 10/11/2024

    Hello everyone,I strongly advise against ordering from this site. I placed an order for over $1000 worth of items order no.# .3 31 481 255, and after processing my payment, they canceled the order. I wasted nearly a week choosing products, and they have been completely unresponsive and havent even bothered to call me back. As someone whose reviews matters in social media, I know how important honest feedback is. Dont waste your time here.

FragranceNet.com, Inc is BBB Accredited.

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