Complaints

This profile includes complaints for Coast Professional, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Coast Professional, Inc.

  4273 Volunteer Rd Geneseo, NY 14454-9444

  
• 

  Coast Professional, Inc.

  PO Box 246 Geneseo, NY 14454

  
• 

  Coast Professional, Inc.

  300 Gleed Ave East Aurora, NY 14052

  
• 

  Coast Professional, Inc.

  651 Downing Pines Rd West Monroe, LA 71292-8021

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sent a collection notice saying it was for the ***. I called the *** and I owe nothing. It's out and out fraud 

  

  Business Response

  Date: 07/02/2024

  We are writing in reply to your recent correspondence concerning an outstanding debt to the BetterBusiness Bureau (BBB). Thank you for the opportunity to respond to your concerns.Please be advised that our office has reviewed our inventory of accounts and was unable to identifyan active Internal Revenue Service (IRS) account in your name, based on the information youprovided in your BBB correspondence. In the event you have received some recentcommunication from our office regarding an IRS account, please provide the account number sowe can research the matter further and provide you with the information you have requested.During the course of our review, we also found your email dated June 24, 2024, which references account number *********. Please understand that number corresponds with an account previously placed with our office by the ********** ** *** ********* ****** ** *** ****** *******
  ******* ******** on behalf of ********** ** ******** ******* ****** Coast records reflect ******
  ******* placed the referenced account with our office on October 23, 2022, which wassubsequently paid on November 21, 2022. Coast certainly remains willing to assist you further. Should you wish to discuss this matter further, we invite you to contact our office at * ***** *********

• Initial Complaint

  Date:06/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from someone named Jessica claiming to be from here. She was asking for my address and when I asked her what address she had, she refused to provide it. She asked if I had received a letter from December 2023. I stated no. She refused to provide any additional information beyond this. I explained multiple times that I never received a letter from 6 months ago.
  
  Why is this is reference to?
  
  Why would this company not reach out via mail again if there one and only attempt was in December 2023?
  
  I do not answer calls from unknown numbers that do not leave voicemails.

  

  Business Response

  Date: 07/05/2024

  We are writing in reply to your recent correspondence concerning an outstanding obligation to the ******** ******* ******* *****. Thank you for the opportunity to respond to your concerns. To provide a brief history, Coast Professional, Inc. (Coast) is under contract with the ******** *******
  ******* to collect certain delinquent tax debts owed to the United States. Coast did not purchase and does not own the account and is only acting as a third-party debt collection agency. The above-mentioned account was placed with Coast for collections on December 18, 2023. In response to the telephone call you received and the Consumer Care Representative’s unwillingness to provide you with the address on file, please understand that Coast is required to maintain the security and privacy of your tax information. To do this we will ask you to provide your name and address of record before assisting you in resolving your account. We will also perform two factor verification by asking you for the f***t five digits of your TAN – Taxpayer Authentication Number provided in any letter to you from our office. The representative from Coast will then provide the subsequent five digits to complete the verification. In the event you do not have the TAN available, the same two factor verification may be completed utilizing your social security number. Lastly, your date of birth must also be verified. Having said that, the agent documented your request to cease telephone calls to you. With regard to your request for detailed information pertaining to the debt, please understand that Coast does not have the authority to access your personal tax records or direct communication history with the ***. You may request your tax transcripts directly from the *** to review the detailed account information. The transcripts may be obtained online by visiting *************************************. If you do not have access to the internet, you may request Form 4506-T by calling ******
  ********. Please note, once Form 4506-T is obtained, you must follow the instructions and be sure to fax or mail the completed form to the address on the reverse side of Form 4506-T. After you receive the transcripts and have the opportunity to review your tax records, you may contact our office for further information or assistance. I hope our commitment to resolving your concerns is apparent. Should you have any further questions or concerns, or need assistance obtaining your tax records, I invite you to contact a Coast Customer Care Representative at ***** *********

• Initial Complaint

  Date:06/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 14th, 2024 I received a letter from coast stating I owed a balance to the department of the treasury. This letter gave a deadline of June 9th to call and set up a payment plan, or make a payment. I received this letter five days AFTER the deadline given. I recently moved in April, and filled out a change of address form at that time. I called Coast, and was told that I cannot make a payment plan because my account was delinquent since I missed the deadline. They stated I need to pay in full, or my wages would be garnished. I explained to the agent on the phone that the letter must have gone to my previous address ( as it says on the front no longer lives here handwritten) and I didn’t get it until June 14th. The agent took down my new address and agreed it was sent to the wrong place, and then proceeded to tell me that I still cannot set up a payment plan because the letter was sent out May 10th. I understand that, but I did not get it until June 14th. That is not my fault. I filled out my change of address form. I cannot help if the mail was not delivered to my current address. The only option I was given was to pay in full immediately or my wages would be garnished. This seems entirely unfair when my mail was late. I have NO problem paying my debt, but I cannot pay in full and would like to set up a payment plan. I have Informed delivery from the USPS and I can prove I did Not get my mail until the 14th.

  

  Business Response

  Date: 06/21/2024

  
  Enclosed for your review is a copy of our response.  Should your office require further information or assistance, please do not hesitate to contact our office. 

  Customer Answer

  Date: 06/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Coast professional states they were not notified of a change of address for me which caused me to not get the mail sent in May until AFTER the deadline of June 9th. I filled out a change of address with the United States Postal Service when I moved in April. I’m not sure what else I could have done, or how that is my fault. I no longer am interested in a payment plan. I am fine with the wage garnishment, but this seems very unfair for something that wasn’t my fault. I understand mail was sent in November, and I understand I owe the debt. My complaint is no understanding by the company of how it is not my fault my mail did not arrive on time. 
  
  Regards, ***** ******

  

  Business Response

  Date: 06/25/2024

    Dear ***** *******  We are writing in reply to your most recent correspondence to the Better Business Bureau (BBB) concerning the account placed with our office by The U.S. Department of the Treasury, Bureau of the Fiscal Service (Fiscal Service) on behalf of Department of Veterans Affairs (VHA).   Ms. ******, please allow us to clarify that our office is obligated to a contractual agreement with Fiscal Services.  While Coast acknowledges your assertion that you updated your address with the U.S. Postal Service, our office was not notified of the change by either the postal service or you prior to the garnishment, and as a result was unable to prevent the Order of Wage Withholding from being sent  to your employer. Pursuant  to our contractual obligation, once Fiscal Services mails  an Order  for Wage Withholding, we  are unable  to  circumvent  the Administrative Wage Garnishment process or enter a consumer into voluntary payments in lieu of wage withholdings.  At the point that you contacted our office, Coast representatives provided you with the options available to us.    Coast  certainly  understands  your  frustrations  regarding  this  matter  and  takes  your  concerns seriously.    Should  you  wish  to  discuss  voluntary  payment  options  above  and  beyond  the withholding  amounts  or  an  untimely  hearing  request,  we  invite  you  to  contact  a  Coast representative at ###-###-####.     Sincerely, Coast Professional, Inc.

• Initial Complaint

  Date:05/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a letter on 5/1/2024 with a header of US Department of the Treasury, Bureau of the Fiscal Service.. stating that 15% of my June Social Security income was going to be withheld for a debt owed. And that I need to contact.. Coast Professional Inc. P. O. Box 246 Geneseo, NY. 14454
  No contact phone number was supplied. Only an Account #
  I looked up the phone number and called.. and attempted to find out who I owed and what was the amount. I supplied the account number that was on the letter
  . She proceeded to talk about rebuilding my credit for several minutes and did not answer my question about who she creditor was or the amount and began asking personal questions. I told her to answer my questions before I supply any further information. She clearly stated.. that's not how this works. And refused to disclose who and any amount owed.
  I told her then this is fraud and hung up.
  They pretended to have access to my Social Security funds through the US Treasury Department. Social security confirmed that there is no pending reduction in my Social Security account.

  

  Business Response

  Date: 06/04/2024

  
  Dear ** *****:
  We are writing in reply to your recent correspondence to the Better Business Bureau (BBB)
  concerning an account placed with our office by The US Department of the Treasury, Bureau of
  the Fiscal Service (Fiscal Service) on behalf of Department of Veterans Affairs. Thank you for the
  opportunity to respond to your concerns.
  Coast’s Compliance Department has reviewed the account(s) in question and found that written
  notification of the placements were mailed to you in accordance with the laws that govern our
  industry. Having said that, please be advised that we received returned mail via the U.S. Postal
  Service as it appears we had a previous address on file. Upon receipt of your BBB correspondence,
  your disputes were documented, your new address has been updated in our system and verification
  of the debts has been requested from our client to be mailed to you upon receipt. Please understand
  that this process may take between 90-120 days. In the meantime, the accounts will remain in a
  cease status. Coast did not purchase and does not own the debts and has only acted as a third-party
  debt collection agency. To that end, please also understand that Coast is not privy to Fiscal
  Services’ Treasury Offset Program (TOP). Their office is responsible for the approval and
  implementation of involuntary withholdings. Coast’s primary function is to contact consumers to
  advise of an outstanding balance and arrange voluntary repayment agreements. Our office has
  informed Fiscal Service of your dispute and correspondence to the BBB.
  t: ###-###-#### f: ###-###-#### PO Box 246 Geneseo, NY 14454
  This communication is from a debt collector.
  With regard to your reported telephone call, allow us to clarify that we found no evidence of the
  telephone call you mention nor were we able to find a telephone record by the telephone number
  you provide in your correspondence. While our offices do require that you verify your personal
  information prior to disclosing any account information, we do not provide any credit counseling
  information. As such, we can only presume you contacted a separate entity.
  We hope our endeavors to resolve your concerns is apparent. Should you wish to follow up on the
  status of the accounts, we invite you to contact a Coast representative at ###-###-####.
  Sincerely,
  Coast Professional, Inc.

• Initial Complaint

  Date:05/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business was paid on 4/9/24 for a debt that was owed to Veterans Benefits Administration. This business said they sent a stop payment to my employer, ******. My pay continues to be garnished by my employer, ****** despite the full payment that I made. I have made several attempts with this company and ****** to rectify the situation which has been unsuccessful.

  

  Business Response

  Date: 05/24/2024

  
  We are writing in reply to your recent correspondence to the Better Business Bureau (BBB) concerning
  an account previously placed with our office by The US Department of the Treasury Bureau of the Fiscal
  Service (Fiscal Service) on behalf of Department of Veterans Affairs. Thank you for the opportunity to
  respond to your concerns.
  Coast’s compliance department has reviewed the account in question and found that Fiscal Service
  placed your account with our office on November 18, 2023. Coast did not purchase and does not own
  the debt and has only acted as a third-party debt collection agency. As a result of non-payment, Fiscal
  Service approved the account for Administrative Wage Garnishment proceedings and an Order for Wage
  Withholding was mailed to your employer on February 12, 2024. Coast records reflect you contacted
  our office on April 8, 2024, to obtain information on how to submit a voluntary payment through
  pay.gov. This information was provided to you and our system was updated with your voluntary payment
  on April 10, 2024.
  With regard to the continued wage withholdings, please understand that Coast initially faxed a Release
  of Wage Withholdings to your employer on April 11, 2024, and mailed a hard copy of the letter to their
  physical address at that time. Our records reflect you contacted our office stating that the withholdings
  continued despite your voluntary payment and as a result, the Release Order was faxed again on April
  25, 2024, and emailed to your employer on May 10, 2024. Please accept this correspondence as
  confirmation the account now reflects as cancelled in our system.
  We hope our endeavors to resolve your concerns is apparent. In the event you have any further questions
  or concerns regarding this matter, we invite you to contact a Coast representative at ###-###-####.
  Sincerely,
  Coast Professional, Inc.

• Initial Complaint

  Date:04/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The purchase / assignment agreement between Coast Professional, Inc and ** ******** ****** was to collect a debt that was owed to the original creditor. As a third party debt collector Coast Professional, Inc had the right to collect the debt on the behalf of ** ******** ******. Please provide the authorization for Coast Professional to maintain my personal information on file and continue to report my personal information to credit agencies. I have not provided or sold Coast Professional the rights to maintain my personal information. I do not authorize the possession of my personal information on file. Please provide authorization and update my credit report accordingly.

  

  Business Response

  Date: 04/25/2024

  
  We are writing in response to your recent
  correspondence to the Better Business Bureau (BBB) concerning an account
  previously placed with our office by ** ******** ******.  Thank you for the opportunity to respond to
  your concerns.    
  
  To begin, ** ******** ****** placed an account in your
  name with Coast Professional, Inc. (Coast) for collections on October 24,
  2019.  Our records reflect the account
  was later paid and subsequently closed with our office on September 1, 2020.  Accordingly, the credit reporting was updated
  as ‘Paid’ at that time; our office finds no evidence of account mishandling or
  inaccurate information provided and that all credit reporting was done in
  accordance with the laws that govern our industry.  However, as a courtesy to you we have removed
  the credit line from your credit report.     
  Should you have any further questions concerning this
  matter, you may contact an account representative at ###-###-####.
  Sincerely,
  Coast Professional, Inc.
  
  

• Initial Complaint

  Date:02/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a notice for a $34.18 debt to ***** ** ******** *******; contacted **** ** ******** ******* and they confirm that there is no outstanding balance.

  

  Business Response

  Date: 03/11/2024

  We are writing in reply to your recent correspondence to the Better Business Bureau (BBB) concerning an account placed with our office by The ** ********** ** *** ******** ****** of the ****** ******* ******* ******** on behalf of ********** ** ******** *******, ******** ******
  ************** ****** Thank you for the opportunity to respond to your concerns. To begin, Coast’s compliance department has reviewed the account in question and found that Fiscal Service placed your account with Coast Professional Inc. (Coast) on December 30, 2023. Coast did not purchase and does not own the debt and has only acted as a third-party debt collectionagency. Mr. ********, your correspondence stated you contacted *** regarding the debt and they stated that you had no outstanding balance. Please understand that *** passed the account onto ****** 
  ******* for collections, and they may not have access to an account after it was forwarded for recoupment from ****** ********* Our agency is one of the five private collection agencies assigned ****** ******* debts. Lastly, you called into our office on January 29, 2024, and stated that you are aware of the debt, and decided to not pursue voluntary repayment at this time. In response, the representative documented the account as a refusal to pay. The account has since been updated to reflect a cease and desist upon receipt of your BBB correspondence. We hope our endeavors to resolve your concerns is apparent. Should you wish to rescind your cease and desist to discuss repay 

• Initial Complaint

  Date:02/16/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attend ***** ******* ********** back in mid year of 2023 in there data science program. However, within a week of attending the I found class and program to not be what I expected. I withdrew from *** with a zero account balance. Throughout the entire process of with my academic and financial advisor confirmed I have zero balance. I transferred to the ******** ********** with no issues. It should also be noted that that *** is under ** school system. Bottom line I withdrew from *** with zero account and transferred to ** for their data science program. Again I withdrew and transferred with my academe and financial advisor stating I have a zero balance. 

  

  Business Response

  Date: 02/26/2024

  We are writing in reply to your recent correspondence to the Better Business Bureau (BBB)concerning an account placed with our office by North Central University (NCU). Thank you forthe opportunity to respond to your concerns.To begin, Coast’s compliance department has reviewed the account transaction in question andfound that *** placed your account with Coast Professional Inc. (Coast) on February 1, 2024.Coast did not purchase and does not own the loan and has only acted as a third-party debt collectionagency. A letter of the placement with our office was mailed to the address on file February 6,2024, providing instructions if you wished to dispute the debt. A copy of the letter is enclosed foryour review.Mr. *******, your correspondence stated you withdrew from *** and were advised of a zero balance upon transferring to a different school. Upon receipt of your correspondence, Coast staff documented the account accordingly and forwarded your dispute to our client for their review. Please be advised that Coast has not reported the status of the account to the credit bureaus. Lastly, in response to your request that Coast cease all future contact with you, a cease and desist was documented to the account and the account has been cancelled back to our client. We hope our endeavors to resolve your concerns is apparent. We invite you to contact *****
  ******* ********** if you have any further question or concerns regarding this matter. 

  Customer Answer

  Date: 02/26/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  ***** *******

• Initial Complaint

  Date:12/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently a student at ******** *********** ***** *********** I attended school Spring session 2023 and I was understanding that I would be on a payment plan with the school, which did not happen. When I contacted **** to make the payment and log in for classes for Spring 2024 semester, I was told by **** that my account was sent to a collection agency when I was still enrolled in May, 2023. Now I am dealing with this collection agency that is charging me a $750 fee. I will be making a complaint against **** as well. I had zero opportunity to make arrangements to pay the Spring 2023 tuition with **** and I never received a notice from Coast Professional, Inc. collection agency that I owed this bill. When I called Coast Professional collection, Inc. agency last week they told me that they sent out the first statement in June, 2023 and the last statement in August, 2023 and again, I never received them. I then asked them to send another one out to me since they refuse to fax or email it. As of this date, 12/18/2023 I STILL have not gotten a statement. When I called last week I was intimidated and bullied into believing that I HAD no choice, and that I had to make a payment then and there so I made a partial payment using my mothers debit card to make a $2,500 payment. Coast Professional , Inc. collection agency did NOT verify with my mother prior to putting the payment through. They did not get authorization from her and her name is on her debit card. My mother has dealt with me in that regard. BUT, this payment was taken by Coast and was NOT verified by the cardholder, my mother. I am in talks with them currently and I am not trying to dispute the tuition I owe to ****, my problem is with the $750 fee they are charging me for not sending me any notices and lying to me telling me that my **** account will be unlocked as long as I make the tuition payment and that I can make monthly payments on the $750 fee owed to them. THIS INFORMATION IS A BLATENT LIE. My account will STILL be locked with ****!!!!

  

  Business Response

  Date: 12/27/2023

  
  Dear Ms. ********:
  This response is in reply to your correspondence to the Better Business Bureau (BBB) concerning your communications with our office regarding an outstanding obligation to ******** *********** ***** ********** (****). In response to your request, Coast’s compliance management has reviewed your account and found that our client placed your defaulted account with our office for collections on July 6, 2023. Coast did not purchase and does not own the loan and has only acted as a third-party debt collection agency.
  Ms. ********, after review of your account we would like to provide the following:
  •
  You indicated that Coast is charging you a $750.00 fee. Please understand the balance placed with our office came from **** and we do not have the authority by our client to alter or reduce amounts placed in our office. These amounts were added by our client, not Coast.
  •
  You have stated you did not receive due diligence from your selected school. Coast does not have any insight into activity prior to placement with our office.
  •
  Enclosed are copies of the three letters sent to you, including a copy of the letter you requested on December 12, 2023. Coast is required to send you written notification of the placement with our office, and correspondence was mailed to you in accordance with the laws that govern our industry.
  •
  You state that you were intimidated and bullied by Coast representatives to remit payment. A review of your telephone calls reflect you were initially offered payment in full. As you were unable to do so, the representative completed a financial statement, and offered a payment arrangement to you, which you accepted.
  •
  During the course of our investigation, we found no evidence of unprofessional behavior by any of the agents you spoke with, including those with you and your mother, Ms. ***** ********.
  •
  You state you used your mother’s debit card to make a payment in your name. We found no indication that you advised the payment card was not yours, as you requested to make the initial payment on one card and separate monthly payments on your ‘other card.’
  •
  Lastly, we found no evidence you were told by any Coast representative **** would unlock your account or you would be able to return to school. You were simply provided a payment arrangement as you stated you were unable to pay the entire balance.
  We hope our efforts to address your concerns is apparent. It is Coast’s intent to assist you while staying within ******** *********** ***** **********’s guidelines. If you would like to continue repayment discussions, please contact a Coast representative at ###-###-####.
  Sincerely,
  Coast Professional, Inc.

• Initial Complaint

  Date:12/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received letters of debt collection via coast professional. No such debt has been accrued.

  

  Business Response

  Date: 12/26/2023

  We are writing in response to your correspondence to the Better Business Bureau (BBB) concerning communications you received from Coast Professional, Inc. (Coast) regarding an outstanding obligation to the U.S. Department of the Treasury, Bureau of the Fiscal Service (FiscalService). Thank you for the opportunity to respond to your concerns. During the course of our review into your correspondence, our compliance staff found that Fiscal Service placed an account with Coast in your name on November 18, 2023. Coast did not purchase and does not own the account and has only acted as a third-party debt collection agency for Fiscal Services. The current balance reflecting of the account was provided by our client. Please be advised that upon receipt of your correspondence to the BBB, Coast requested proof of the debt from Fiscal Service and all collection activity will be ceased until verification of the debt is sent to you. Please understand the documentation requested from Fiscal may take 60-90 days for receipt. Mr. ********, it is Coast’s intent to assist you while staying within Fiscal Service’s guidelines. If you have any further questions or concerns regarding the account or wish to follow up on the status of the documents, please contact a Coast representative at ***** ********* 

  Customer Answer

  Date: 12/27/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  ****** ********