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Business Profile

Survival Supplies

My Tactical Promos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Survival Supplies.

Complaints

Customer Complaints Summary

  • 142 total complaints in the last 3 years.
  • 77 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opted to receive a free gift and paid a shipping fee of $4.99. There was never a commitment or membership fee mentioned. However, I began having my account drafted twice a month afterwards. I attempted to contact them with no resolve. There has been a total of $248.07 drafted from my account without my authorization.

    Business Response

    Date: 02/11/2025

    This customer received Merchandise packages in the mail each month for a ****************************** offer. This membership has already been canceled and charges were refunded back to the payment method used when the order was placed.

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a complaint about tactical usa week or so ago .Thank you for the help ***. I thought that my tactical was the same company because they seemed to be lumped together. I have tried to cancel it as well , but can not contact them. They actually today over **** my bank account.

    Business Response

    Date: 02/05/2025

    I canceled and refunded your Membership as requested. MyTacticalPromos and TacticalUSA are two separate companies. You can reach MyTacticalPromos @ *********************************** You can reach TacticalUSA @ ************************************** Both companies have customer service that will be more than happy to assist you.

    Customer Answer

    Date: 02/06/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

     The company said it canceled my membership but still took ***** again from my account today.

    I see the ones in green as refunds , but after the refunds the one in white is you pulling from my account again. 

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    **** ******




     

    Business Response

    Date: 02/11/2025

    This customers membership was canceled on 2/5 and all membership and merchandise charges were refunded in full.

     

  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a book on January 18, 2025. The money was immediately taken from my account. The books have never arrived. I did contact the company to be told that they were getting ready to ship and that I would receive an email. It's 3 weeks later and have not heard from them again. Nothing... I don't understand

    Business Response

    Date: 02/05/2025

    I am sorry for the confusion. We do not have "books" here at MyTacticalPromos. Please check the complete description of the charge as it appears on your bank statement. This should show you the name of the company you ordered a book from.

  • Initial Complaint

    Date:02/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 24, 2025 I ordered from Myacticalpromos. I spent ***** for a Presidential $2 bill. I ordered 5 and I didn't get but one. they were suppose to be gold back bills, that's not true its plastic. I tried to contact them no answer. I got a text from the about 15 minutes later, I also emailed them and no one will response. I want a full refund. They are a scam.

    Customer Answer

    Date: 02/03/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ********



     

  • Initial Complaint

    Date:01/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01-27-2025 I ordered 5 items from tac.pro.totaling about ******i allegily had an opportunity to purchase free items! When I tried to pay for shipping my credit card said info incorrect,same info they used to charge ****** on other goods!!! I decided I did not want to deal with a suspect company! I have called 3 times,different days,different times of day,always a message,no return call!!! I have emailed 2 times,no response!!! I have asked to be removed from mailing list,only get more ads in response.Just want them to be as good as their word!!! Thank you for any help you can be.

    Business Response

    Date: 02/04/2025

    All orders from January 25th, 2025 were promply canceled and refunded when requested. This customers email has been removed from the Newsletter.

  • Initial Complaint

    Date:01/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/02/2024CHK C** ********** **** * ******************* *********** ** ****** ****** * *** -$40.85 Order was placed through a QR code on the ****** ***** Knife FREE just pay Shipping and one mystery BOX.I received one ***** Knife and a small gold coin . Conveniently on their website my account says no order as yet.

    Business Response

    Date: 01/30/2025

    I am sorry for the confusion. you cannot look up orders on the ******* Stores unless they were purchased from that shopift store. We have multiple stores to order from. I see one order for a ***** Combat knife and coin that were shipped to the address provided at the time the order was placed. This order was marked delivered by the mail carrier on 1-13-25. I have sent both the receipt and trackign information to the email address ona the order. If you have any questions about this order please contact Customer Support: ************************************************************

     

  • Initial Complaint

    Date:01/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a coin (***** )and sent email to let them know the pkg. Was torn open at bottom and was empty except for a card. I sent pictures of the pkg with all the numbers etc, (sent ***** but all I heard was we don't deal with that it's one of the warehouses we order from. Got info and sent to them still no word.

  • Initial Complaint

    Date:01/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a promotional item on December 16th for shipping and paid the extra ***** for "rush" delivery. Total of ***** for that order. I have received no emails from the company. My order did not come and today I see a ***** charge from them. I did not sign up for any service that I was aware of. I contacted them and have gotten no response.

    Business Response

    Date: 01/04/2025

    This order was for a T-shirt Club. The initial shirt is only $.99 to get started. The Rush and Insure of $9.95 is completely optional. Due to Holiday shipping delays this order was unable to be expedited. I have canceled the membership and submitted a full refund. It will take aproximately 3 to 5 days for the bank to process the refunds.

    Customer Answer

    Date: 01/07/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    **** ******



     

  • Initial Complaint

    Date:12/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/19/24 I saw an item on Instagram that claimed you just need to pay shipping to recieve it. The payment was only $4.99, so I went for it. After it arrived i noticed on the paperwork, under the terms and conditions that this company would be charging me $47 a month for a membership they had hidden in fine print on the initial purchase. Seeing that, I went to their site to cancel the membership, upon going on their site it says you have to email them and they will respond "cancel within 24 hours", I sent them an email with a request to cancel. Included all my information, this was on 11/26/24. Just today (12/26/24) I received a package in the mail from this company, and lo and behold, they never canceled my membership that I requested they do a month ago. I look back in my bank statements, and sure enough. On 12/3/24, they charged me for $47.

    Business Response

    Date: 12/30/2024

    This Outdoor Gear Membership was canceled and the $47 charge was refunded on 12/27.

  • Initial Complaint

    Date:12/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on December 12. Never received items. They took the money out instantly though.

    Business Response

    Date: 12/30/2024

    This order was shipped to the address provided when the order was placed. This order was marked as delivered by **** on Dec 20th. Please contact customer service to verify address.

     

My Tactical Promos is NOT a BBB Accredited Business.

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