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Business Profile

Survival Supplies

My Tactical Promos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Survival Supplies.

Complaints

Customer Complaints Summary

  • 144 total complaints in the last 3 years.
  • 75 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Factor *********** ************ ****** Debit Card Purchase I DID NOT AUTHORIZE THIS PURCHASE

    Business Response

    Date: 10/28/2024

    This customers total order was for $43.89. This order was canceled and refunded in full on October 27th. Please see attachment.

    Customer Answer

    Date: 11/06/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    **** ******



     

  • Initial Complaint

    Date:10/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******************* My tactical promos. I don't know who they are, and they took from my credit card10/12/2024 ******************* ***************Sale**1811$23.94. I want this to stop. If they somehow have me as a member, I want it canceled immediately and my money refunded. ************ called and got a machine left message got no reply Thank You *****************

    Business Response

    Date: 10/18/2024

    I am sorry for the confusion. This order is for One ***** Mystery Gift. It was shipped to the address provided when the order was placed. Please see attached shipping label screenshot.

  • Initial Complaint

    Date:09/02/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never heard of or subscribed to this membership. I am female senior with no interest whatsoever to anything they have to offer. I would classifie this as fraud.

    Business Response

    Date: 09/02/2024

    An order was placed for a ***** T-shirt Membership offer. The Membership was canceled and refunded on August 30th. Please allow 5 to 7 days for bank to process the refund.

    Customer Answer

    Date: 09/03/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:08/29/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business charged me $37, but I didnt order anything.

    Business Response

    Date: 08/29/2024

    There was an order placed for a T-shirt Membership. This Membership was canceled and refunded already when customer contacted us to cancel the membership. It takes most banks 3 to 5 days for processing a refund.

     

    Customer Answer

    Date: 08/30/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    This business claims that there is some type of membership, but there is not. I have attached my order history from their website, and I did not order anything. They are fabricating a story to cover up their lies. I want an apology and for them to stop this nonsense. They are doing this to a lot of people. 

    *************************************





     

  • Initial Complaint

    Date:08/14/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WE DID NOT ORDER THIS STUFF!!! ONLY WANTED ONE ***** BOBBLEHEAD AND THEY SENT 2 T-SHIRTS. THEY SAID THEY SENT A TELESCOPE--THEY DID NOT. THEY CHARGED US ALMOST $95.00 FOR AN ITEM THAT WAS ONLY SUPPOSED TO BE A COUPLE DOLLARS. AND STARTED A "MONTHLY SUBSCRIPTION" WHICH THE WEBSITE SAID NOTHING ABOUT. THIS IS FRAUD. WE COMPLAINED TO THEM AND WILL SEE IF THEY REVERSE THE CHARGES. DATE WAS 7/15/2024.

    Business Response

    Date: 08/14/2024

    We received Two separate orders from this customer with the items selected. We do offer a 100% Customer Satisfaction Guarantee. We have refunded the orders and sent a prepaid return label to the email address on the orders for the convenience to return the items that had been mistakenly selected when the order was submitted. 

  • Initial Complaint

    Date:08/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i am very very angry right now. i accidentally paid for a membership to your stupid site while buying a t shirt and i wasn't even informed during the purchasing that i was subscribing to this. you charged my card 20$ for a membership i did NOT WANT. when i realized this, i called and emailed and somebody told me they would cancel my membership right away and refund the charge. i did receive the refund but i was charged AGAIN TWICE after being told it would be cancelled. i am fuming right now. this is shady shady business. I need you to refund BOTH 20$ CHARGES you took out of my account (except the 4.95 for the t shirt i purchased) and cancel my membership immediately! i do not want to subscribe to this and i have spoken to somebody already who said they would cancel it and they did not. this is scamming at its finest and i hope nobody falls for this like i did. so shady and despicable

    Business Response

    Date: 08/12/2024

    I am sorry for the confusion. The MyTacticalPerks Membership had been mistakenly selected when this order was placed. The charge of $19.95 was refunded within 8 minutes of placing the order. There have been no further charges at all. The only charge is the $4.95 shipping fee for the ***** T-shirt that was shipped and delivered. Please see attachments for documentation of charges, shipping and delivery confirmation.

     

  • Initial Complaint

    Date:07/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not order this stuff from you and I do not want any more junk like this. ALL the junk that you sent me, I could have bought on Temu.com for less than $5.00. I don't want any more of this junk, and I don't want anything else from you. If this is some kind of subscription, I did not agree to it. If I mistakenly signed up for this subscription from the fine print in some kind of promotion you ran, then I want to cancel it now. Please cancel My subscription. From this date forward (07/10/2024) I will refuse to pay anymore to you and if I have to, I will cancel my ******************* credit card!

    Business Response

    Date: 07/11/2024

    I am sorry for the confusion. Customer contacted ********************** to cancel his membership on July 6th. Refunds were processed at that time. Please see attachment.

  • Initial Complaint

    Date:07/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has continuously sent me text messages advertising their products dispite me texting STOP and and them acknowledging they received my request. I never gave this company my number, or permission to text me in the first place. At this point Im considering this as harassment and have reached out to a lawyer to begin legal proceedings.

    Business Response

    Date: 07/09/2024

    I am sorry for the trouble. The phone number provided has been removed from the *** lists. If text messages are still being received, please contact customer support to provide the number the texts are being received from. We will be happy to assist.

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just wanted to cancel my subscription due to them just taking money out of my account whenever they want to. I tried canceling but they want to charge me anywhere from $14.95-$19.95 just to cancel. People shouldn't have to pay a company to cancel a membership

    Business Response

    Date: 07/08/2024

    I am sorry for the confusion. MyTacticalPromos does not charge for membership or order cancelation. This membership has been canceled and refunded. If you have any questions please reach out to ***************** We will be happy to assist you.

     

  • Initial Complaint

    Date:07/01/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for 5 mystery boxes got small items not worth $10. Paid over $50.

    Business Response

    Date: 07/01/2024

    I am sorry this customer is not happy with his order. We do offer a 100% Customer Statisfaction guarantee. We have refunded the order in full. Please allow 3 to 5 days for the bank yo process the refund.

My Tactical Promos is NOT a BBB Accredited Business.

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