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Business Profile

Survival Supplies

My Tactical Promos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Survival Supplies.

Complaints

Customer Complaints Summary

  • 144 total complaints in the last 3 years.
  • 79 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent an offer to receive an item and only pay the shipping. I did that not seeing any information implying there would be recurring additional charges. They then charged my bank account $39.95 for something that I did not approve or authorize and I want my money back.

    Business Response

    Date: 01/22/2024

    I am sorry for the confusion. The order was placed for the **************** special. This was for a 14 day trial for the ****************.  The receipt states that this is a trial offer and also the advertisement states this is a membership to receive merchandise each month with a monthly charge of $39.95. Here is the offer: *******************************************************************

    I have canceled the Membership and refunded the January 20 charge of $39.95 since it was not clear that this is a membership offer. Customer support can be reached at: *********************************** This is at the bottom of the receiptthat was sent to your email.

    Customer Answer

    Date: 01/23/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************************



     

  • Initial Complaint

    Date:01/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/1/23 12/30/23 $39.95 x's 2 I sent for a coin that said free and than charged for it? It was false advertising as shipping even if they changed it was no way $ ***** Total

    Business Response

    Date: 01/16/2024

    I am sorry for the confusion. Although we do offer "Coins", order was not placed for any Coins at all. This order is for an ***************** offer. *******************************************************************

    Customer received a Telescope for the First Package, Outdoor Gear was received in the 2nd package and the 3rd Package is currently in transit. Customer Support can be reached at: support@mytacticalpromos if there are qany questions about the orders.

    This ***************** has been canceled and refunded.

  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $39.95 for what? I want my money back.

    Business Response

    Date: 01/16/2024

    Customer had placed an order for a 14 day trial of the ***************** offer:  ************************************************************************; Customer was initially charged $9.94 for the Telescope on December 2nd( $4.99 + $4.95 Rush and Insured Delivery).  We had not been contacted within the 14 day trial to cancel the membership. On December 31st the 1st Membership charge was applied. Customer contacted Customer Support on January 14th to cancel the Membership. The Membership was canceled and the $39.95 was refunded at that time.

  • Initial Complaint

    Date:01/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Saturday Jan 13 **** I was watching abandoned mansion on my phone and a promo came up I clicked it and watched it then filled everything out and tried to order the item on my **** credit card and only had to pay for shipping. Then I was told in red text that the card number was no good try again or a different card. I got busy at work and forgot all about it. Today I check my **** card and there is the charge on it for ***** which is the amount. But then I go to balance my checking account and it has a charge for ***** and ***** from them. It was my phone I did all this on but never used my personal debit card. This tells me that they have my information of my bank account I store on my phone and my **** account as well. I dont want anything to do with this company or a membership if it automatically signs you up for ordering something I would like a full refund.

    Business Response

    Date: 01/16/2024

    On Jan 13th Customer submitted 6 orders within 35 minutes, using two different cards. Three of the orders were successful and Three were not. All orders have been cancleled and refunded. **************** can be reached at: **********************************

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not pay my tactical promos any money, I did not go completely through with filling out their form because it kept trying to get me to purchase ************** when I was just trying to get one of their free promo deals for my dad. Then they started emailing me encouraging me to finish with my purchase and informing me that they were holding the product for me. I did not respond to any of these emails. Then about two weeks ago I received a small black backpack from them, which I did not order, like I said I never completed the purchase process. Now they have charged my bank account in the amount of $39.95, and this is at a time when I CAN NOT afford any extra charges to my account, which is why I backed out of the site after it kept trying to get me to add more purchases there was no other option to be able to get out of the offer other than clicking out of the website altogether which I did and did not go back to it.

    Business Response

    Date: 01/02/2024

    Hey ******. I am sorry for any confusion. Despite what you are saying here the order on 11/30 was completed obviously for the Tactical ***************** offer or you would not have been charged or shipped anything at all. This WAS a membership offer that comes with a 14 day free trial and then goes to $39.95 per month for automatic monthly shipments of discounted survival/tactical gear. I went ahead and cancelled and refunded this for you. Please let us know at ********************************** if you have any further questions, we do offer 24/7 customer support. 

    Customer Answer

    Date: 01/09/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.


    This matter has been resolved to my satisfaction 
    I have been issued a full refund by the business 
    Thank you for your assistance and cooperation 
    *********************;

     
    *****************************



     

  • Initial Complaint

    Date:01/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 17th 2023 I saw an add that offered ***** Gold Bars and all I had to pay was a $4.99 handling charge so I ordered 5 Bars. A day or two later there was an add saying I could get a telescope for $4.99 handling charge so I ordered it. Then there was a duffle bag for the same $4.99 handling charge so I ordered it. Yesterday I saw my credit card bill and they had charged me $39.95 twice, $49.95 once, $24.95 once and $4.99 twice. The last $39.95 was charged yesterday after I tried to call them and only got an answering machine and left a message. The other $39.95 was made on the 28th of December which gives me the idea they are charging me for some kind of membership or something I didn't sign up for. What I want from MYTACTICALPROMOS.COM is the two $39.95 charges and the $49.95 charge (which is $129.85) added back to my credit card. That is the amount they have charged which I didn't authorize plus I want them to stop charging my card. This company has numerous fraud complaints and should be put out of business. Thank You

    Business Response

    Date: 01/02/2024

    Hey ******. I am sorry for the bad experiece and to hear that you ordered more than you intended. Customer support has already cancelled and refunded these orders for you. Please let us know if you have any other quesitons at ********************************** 

  • Initial Complaint

    Date:12/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Tatical Promo keeps charging my credit card and bank account for nothing. Membership was not mentioned when I purchased a product.

    Business Response

    Date: 12/29/2023

    I am sorry for the confusion. Customer Placed orders on November 28th. There were Two items selected at the time the order was submitted. One order is for 5 Survivalist Outdoor Gear Gifts which have already been shipped and delivered to the customer. The other order is for the Outdoor Gear Memberhship package that is currently in transit to the customer. Please see attachments for Order Dates and amounts charged. Customer was charged a total of $89.90. She is asking for a $130 refund.

    Customer service can be reached at: ************************ for assistance with returning the merchandise customer is requesting refunds for.

  • Initial Complaint

    Date:12/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent an offer to receive an item and only pay the shipping. I did that not seeing any information implying there would be recurring additional charges. They then charged my bank account $39.95 for something that I did not approve or authorize and I want my money back.

    Business Response

    Date: 12/28/2023

    I am sorry for the confusion. This offer is for a ***************** Special". The Details of the offer are on the First page of the offer along with the pictures of the product, and also on the section below the Shipping informaiton. This is highlighted in Bright Yellow so it will stand out. Please see the attachments and the link for the offer. We have detailed information here that makes this offer very clear that this is a membership offer.

    *******************************************************************

    I am sorry there was a misunderstanding about the offer. We canceled the offer and refunded the December 27 charge of $39.95.

  • Initial Complaint

    Date:12/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw the advertisement for the free backpack where you just pay shipping of $2.49 and I did that and I wanted to cancel the membership because I'm in a situation where I can't afford them to take any money out of my account right now and I have no way to contact them. The number that I have for them does not work nobody answered. They have taken an additional $39.95

    Business Response

    Date: 12/19/2023

    Customer left a Voicemail at 11:15 this morning requesting to cancel her Membership. The Membership was canceled and refunded as requested within 1 hour of the Voicemail being left. We responded to the customer by email that her Membership was canceled and the December 18th charge was refunded. **************** can be reached at: ********************************** 

  • Initial Complaint

    Date:12/19/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a purchase on my PayPal debit card for $59.90. I have no idea what it is for. ********************* ********************************************************. *************************

    Business Response

    Date: 12/19/2023

    Customer had placed an order for 5 Mystery Survivalist Explorer Gifts ( $9.99 each)  $49.95 for the 5 items + $9.95 Rush and insure ($59.90 total).

    This order was canceled and refunded on December 18th. **************** can be reached at: **********************************

My Tactical Promos is NOT a BBB Accredited Business.

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