Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just moved into my new home a month ago so I have never had to deal with solicitors. Yesterday around 5:30 a man by the name of **** came to my door and said that he was DTE and that he was going around to check meters to make sure we arent being charged extra because there have been many complaints of that lately. I showed him the information and he told me that I was being charged more than what I should be getting charged. I already thought that we might be getting charged more for gas but I was not able to check just yet since we have not gotten a full bill cycle yet so when he came and said that he was checking the rates I believed him. He told me he needed my signature so they know he came to our house and my number so that I can receive a confirmation that he came by. About ***** minutes later after he left I received another text from the number with a link. I clicked on the link and it had agreement and when I continued to read further it stated that I agreed to sign up to switch over from DTE to RPA which I did NOT give consent to. I called today to make sure it was Cancelled but from the looks of the reviews, they lie about cancelling the service. I will be taking further action if this does not get resolved. I also called my office to let them know and she told me that solicitors are not allowed on our property and that they have gotten kicked out twice already beforehand so I am guessing they snuck back in after hours.

  Customer Answer

  Date: 04/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2023 I saw my Consumers Enegery bill was VERY high. I called my family and we looked over the bill and past bills and see Green Choice Energy on my bill and on the past several bills. We looked up Green Choice on the internet and realized it was another energy provider. I don't normally look that specific at my bills, I just pay them, but NOW I know I must do that. I didn't even know what Green Choice Energy was.I called Consumers on 4/4/23 and asked why Green Choice was on my bill and they said they don't know why, but that it is a third-party energy supplier, and because of it on my bill that I was paying twice for my energy each month - to both Consumer and to Green Choice Energy. Not only am I paying twice for the energy, but the price of Green Choice Energy is also 4x the cost of my Consumers cost, that's WHY my bill has been so high. I just didn't understand. I spoke to a person named ***** today, after calling ************, He said someone came to my home on July 21, 2022 and I signed up. I WAS ASKED if I'd like to save money and they took my information, I did not know I was signing up for their service and that NOT Only was I signing up for their service, but their service is ON TOP of consumers charges, as Consumers said, "paying twice". This is very misleading to anyone with no experience of being scammed. NO ONE would want to pay 4x the Consumers rate. Consumer's Energy rate on my bill is ******* per Mcf and the Green Choice Energy rate is ***** per Mcf.I asked for a written cancellation confirmation - email form them and he said I had to email ******************************* and ask for one. I have been overcharged since August 2022. Thank goodness I questioned my bill today. My bills in my apartment in the winter run about $55-60 *** in the winter. This winter they were $120, $187, etc for the same amounts of Mcf usage. That is ridiculous. I would like a refund of the money I paid to them since August 2022 since I was misled.

  Business Response

  Date: 04/05/2023

  
  This is in response to complaint ID  ********
  
  Green Choice Energy's investigation revealed the following:
  
  On 7-21-2022 *************************** enrolled with Green Choice Energy via our door-to-door channel. **************** received a copy of the contract and terms via email.
  
  *************** is not paying for supply twice. Just as she did prior to joining a supplier the invoice consists of supply charges and delivery charges. When *************** enrolled with Green Choice Energy, we took over the supply portion, and her utility company continues to deliver the energy and charge for that portion.
  
  On 4-5-2023 we called ******* to resolve her concerns and discuss her bill. We agreed to issue her a refund in the spirit of good customer service, and she will receive it within 10 business days.
  
  We notified our sales partners not to solicit at this address and added it to our internal Do Not Knock (DNK) list.
  
  Thank You,
  Green Choice Energy
  

• Initial Complaint

  Date:03/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up I was told I would never be charged more than 6 per mcf. My current bill is for ***** per mcf. It's totally unaffordable and I was lied to.

  Business Response

  Date: 03/29/2023

  This is in response to complaint  ********
  
  Green Choice Energy's investigation revealed the following:
  
  On 9-23-2022 the account was  enrolled with Green Choice Energy via our door-to-door channel.
  
  On 3-28-2023 we called ****** to resolve her concern, there was no answer and we left a voicemail for a return call, we have not received a call back as of yet. We text the contract to the number ending in ****, the contract states ****** enrolled in  a month to month variable rate. We have not received the current supply charges from Consumers in order to give ************************* to compare refund for her current bill we were hoping she would return the call so that we could  retrieve the information from her, therefore she will receive a price to compare refund for her last month bill, she should receive it within 10 business days. the account was canceled and it could take up to 2 billing cycle for full service with the utility.
  
  Thank You,
  Green Choice Energy

• Initial Complaint

  Date:03/24/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning March 2023 my bill has went up tremendously. My bill that is due next month is $95 which is ridiculous. I have been paying around *****. Before the company now after this company I am being charged $60 by them alone. I was misled and misinformed. A field agent approached my home in December/January claiming to be under consumer energy so I trusted them. The field agent proceeded to make it seem like this is something I had to do and also one of the benefits would be I would see a decrease in my monthly bill. That was a lie ever since agreeing to these terms my bill has tripled. I wasnt informed about a fix rate I wasnt informed that my rate would fluctuate. I feel taken advantage of and its just not right considering the economy we live in. Its not right that I was lied to and misled. I called to cancel today on 3/24 and the cancellation hasnt went through yet. I am just so frustrated. I understand trying to make a sale but at what cost just be honest with the customer and if they or I still choose to proceed then that should be the only way. I wasntt given all information to make a reasonable decision the information I was given led me to believe one thing and it is the complete opposite. Also the rewards that is given monthly dont even work. I am lost for words and just very disappointed. I believe I need a refund for the misinformation provided to me there is no way my consumer bill should be more then my DTE bill. This is just not right. I should not have to wait 1-2 billing cycles for this to be cancelled because of misleading information.

  Business Response

  Date: 04/18/2023

  This is in response to complaint ID ********

  
  ***************** signed up with Green Choice Energy via our door-to-door channel. She enrolled in a residential variable rate. The contract and TPV are attached.
  
  Green Choice Energy spoke with ****************** on 3-24-2023 after she called our customer service department to inquire if there was anything that can done to reduce the cost of her bill. He received a call from a manager who agreed to ***** her a price to compare refund.  The check was issued on 3-29-2023. ****************** was satisfied with this resolution.

  
  Thank You,
  Green Choice Energy

  Customer Answer

  Date: 04/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 13, 2022 I was in the middle of having an in home energy evaluation provided by Consumers Energy. A gentleman came to the door and talked to me about my natural gas supply. He assured me his company, working with Consumers, would help me keep a lower rate on my natural gas distribution. After some time I received my gas bill that was less gas for the month but the bill was a bit higher. Not being a huge difference I paid it no mind. I received my most recent bill for the exact same amount of gas used as the previous month but my bill is nearly double. As there is no way I can afford this I called the supplier who told me my account would be cancelled and I would be back with consumers as my supplier. They in no way offered any type of refund or adjustment and told me it may be a couple months before I am switched back. Again, I can not afford a nearly $500 gas bill in a single wide mobile home.

  Business Response

  Date: 03/27/2023

  This is in response to complaint ID  ********
  
  Green Choice Energy's investigation revealed the following:
  
  On 12-13-2022 ******************* enrolled with Green Choice Energy via our door-to-door channel. The sales agents that represent Green Choice Energy wear Green Choice Energy branded apparel that includes our logo. The sales agent also wears a badge with photo ID that reads We Are Not the Utility. Green Choice Energy offers fixed and variable rates, a tree is planted on every new customers behalf after the enroll, and our customers receive 50 reward points each month that they can use towards good and services via their reward portal at ***************************** 
  
  On 3-13-2023 we called ***** to discuss and resolve his concern. There was no answer and no return call. We will be happy to work with ************ on a satisfactory resolution. In the meantime the account has been cancelled. It may take up to 2 billing cycles for the utility to return the account back to full service. There are no early termination fees to cancel.
  
  
  
  Thank You,
  Green Choice Energy

• Initial Complaint

  Date:03/06/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After purposefully reducing my gas and electricity use to lower my monthly bills, they were getting more expensive. I looked at my bills for ***** and ***** and discovered that Green Choice Energy was somehow my supplier for gas and electricity instead. ***** said I had to contact Green Choice Energy to cancel an agreement to transfer service back. I looked into Green Choice Energy only to find tons of complaints similar to my own on the BBB website. I do not recall ever having spoken with anybody from this company, and I also share the building with downstairs neighbors with whom someone could have spoken and are unrelated to me or my bill. I have maintained records of all my text messages sent and received, emails, as well as phone numbers called and answered. I can find no contact from them by phone, email or text message to say I signed any agreement ever, nor any terms or conditions. The issue is that Green Choice Energy took over supplying my gas and electric and have been overcharging me an exorbitant amount for at least 2 years without my consent or knowledge. If someone had approached me to switch suppliers or sign an agreement to double or triple my utility bills, there is no way I would have consented to that unless they lied or grossly misrepresented what they were offering. After speaking with my neighbors, they remembered someone claiming to work with the utility companies and offering gift cards every month for service. When visiting their website greenchoicenergyrewards.com I was unable to login or verify any credits. I spoke with them and they said that the credits, which would now total more than $1200, were never activated (because I never knew about this entire thing). I looked at all my bills available for utilities, and they charged me $2,173.11 over the price-to-compare for both ***** and ***** total since February 2021. I want to be refunded for everything overcharged since they somehow hijacked my accounts and service canceled.

  Business Response

  Date: 03/08/2023

  RPA Energys investigation revealed the following:
  
  The account was enrolled with RPA Energy via our door to door  channel on June 25, 2019. Attached is the third party verification on 6/25/2019 where ****************  ****** agreed to the terms and conditions of the Third Party Verification.
  
  He was enrolled by an independent marketing vendor who performed *************** of RPA Energy.
  
  To resolve ******* concern,he will receive a price to compare refund , he will receive it within 10 business days. *** ******* account was placed on the price to compare for up to 2 billing cycles. There is no early termination fees for this cancellation. 

  Customer Answer

  Date: 03/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter will be resolved upon receipt of the refund check.
  
  With that said, the person that signed the "agreement" they attached was not me, therefore this was not a verified agreement. All of the names are completely different from my own, and not legally able to switch my suppliers verifying my claim that they did not approach me, nor did I agree to their services as I stated. The fact that they do this to people is reprehensible.

  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A guy came to our door claiming our energy bill would be cheaper and it would be green energy. After receiving my bill in December I noticed it was more than double plus the dte fees for using their lines. They are a scam and j can not believe dte is enforcing their bill.

  Business Response

  Date: 03/27/2023

  Green Choice Energy's investigation revealed the following:
  
  On 2-23-2023 ****************** received a call from Green Choice Energy to discuss her bill and concerns with the supply charges for her  gas account. She agreed to a price to compare refund check, she should receive it within 10 days. ************** is satisfied with the resolution. 
  
  We notified our sales partners not to solicit at this address and added it to our internal Do Not Knock (DNK) list.
  
  Thank You,
  Green Choice Energy

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the last year, I have called the customer service number provided on the website of the company twice to cancel service through Green Choice energy, and both times I was given cancellation numbers and was informed that I would see that it was cancelled on my next bill but both times that has been untrue. Since signing up for Green Choice Energy, my average gas bill has doubled. I live in a small studio apartment and during the coldest months of the year I was paying around $40 a month before Green Choice Energy, Im now averaging about $90 during the coldest months of the year. I just want out, I wanted out over 8 months ago when I called the first time.

   

  I have called customer service to cancel on two separate occasions. I was assured that services were cancelled during both instances, but months after each call, it is still showing up on my gas bill. I just want out of this extremely expensive mistake, I cant afford other bills/groceries on some occasions due Green Choice Energy charging almost double the original supplier. I do not want any association with this business any longer, and if the business wants to call it buyers remorse then thats fine! But I called twice with my buyers remorse and both times I was lied to about cancellation!

  Business Response

  Date: 02/21/2023

  This is in response to complaint ID  ********
  
  Green Choice Energy's investigation revealed the following:
  
  On 2-21-2023 Green Choice Energy called ****** to learn she  had buyers remorse not long after she enrolled with us and wished to exercise his right to rescind her enrollment with Green Choice Energy. 
  
  On 2/21/2023 We confirmed the rescission was processed she was given  a confirmation number #******.****** agreed to a price to compare refund check,she should receive it within the next 10 business days, her account will be placed on the utilitys price to compare until we are off her bill for the next 1-2 billing cycles.
   
  We notified our sales partners not to solicit at this address and added it to our internal Do Not Knock (DNK) list.
  
  Thank You,
  Green Choice Energy

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I signed up for green choice because they told me they could cut my costs in half. I just examined my bill closely to find out the 3 percent charge was actually 12 percent. It is double what people's gas charges which is 6 percent. I called their customer service and was told I signed up for a valued program which is more. I told him I would never sign up for anything that would charge more and that is not what I was told. He gave me a cancellation number of ****** and one for my electric ******. I feel completely scammed and lied to . Green choice charged me ****** this month people's gas would of charged me ***** about and if it was the 3 percent like they said I would of been charged by them about ***** dollars. They are devious and a lying company. From *****************************

  Customer Answer

  Date: 02/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I viewed my energy bill on January 24,2023 and noticed a a supply charge from this company RPA thats ridiculously high. I signed up for them back in 2018 sometime and canceled December 23,2019 . Was told itll take like two billing cycles for me not to see it anymore. They have been billing me since then. I called RPA at 5:04pm on January 24,2023 and spoke to *****. ***** told me that ***** never responded to them about transferring my supply back to ***** when I canceled back in 2019. I also spoke to ***** at 4:**** January 24,2023, and was told RPA just had to cancel my service and my account will go back to ***** automatically. That it doesnt takes two billing cycles. Been paying double the amount ***** charges. Feel I like Im being robbed of my money. ***** was very rude and argued with me. Told me his supervisor would tell me the same thing hes telling me. Btw ***** confirmed the date I called to cancel their service back in 2019.

  Business Response

  Date: 01/25/2023

  This is in response to complaint ID  ********
  
  Green Choice Energy's investigation revealed the following:
  
  On 12-23-2019 ******************* called our customer service department to cancel her account with RPA Energy. Her account was cancelled per her request, and she was provided with the cancellation number ********. On 3-5-2021 Tieneh choose to enroll with us again when she received a call from us offering her a fixed rate for 12 months.
  
  To resolve her billing concern she will receive a price to compare refund check within the next 10 business days, there are no early termination fees and the account will be placed on the price to compare until we are removed off her bill by the utility which could take up to 2 billing cycles.
  
  Thank You,
  Green Choice Energy