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Business Profile

Internet Marketing Services

Find a Top Doc, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

Complaints

Customer Complaints Summary

  • 114 total complaints in the last 3 years.
  • 38 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am unable to contact the company to inform them that they have incorrect information about my location, phone number, and mailing address. I work in a hospital, and the hospital's information is to be listed instead. I claimed the business and attempted to make a profile to make changes myself. I provided the necessary information to create the profile and requested an SMS code twice, which never arrived to my phone. I want to contact the company and 1) ask them to correct their mistakes, or 2) have them remove my profile completely. I recommend the company add a "contact us" for others to reach them so this does not happen again. Thank you so much for your time.

    Customer Answer

    Date: 11/23/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company has a ********** of me with all of my personal information and is fraudulently using my info and stating that I am an addiction physician even though I am not. I filed a complaint before, and they said they had removed the profile, but it is still up. I have attached what the profile looks like to this complaint. I want my information taken off of their website. If it is not permanently taken down, I will pursue legal action as they are using my identity and information without my permission and possibly hurting my reputation as a clinician if potential clients or employers were to see this fraudulent page and think that I authorized it.

    Business Response

    Date: 11/08/2022

    As stated previously we have removed the complainant's information from our system.  These are the same images submitted in her first complaint.

  • Initial Complaint

    Date:10/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked to have a business remove me COMPLETELY remove my name, address, phone number from their business and internet search. It is still showing. This is fraud. I do NOT work for this business, I do NOT have a private practice and they are listing my personal home address and phone number. This is really scary. This image attached is from today, October 19, 2022

    Business Response

    Date: 11/03/2022

    The consumer will have to file a complaint against ******.  We removed the page from our system as advised previously.  ****** will now have to remove the result.

  • Initial Complaint

    Date:10/18/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company, Find A Top Doc, charged $719.33 to a company credit card without authorization. They received the credit card information previously by impersonating a legitimate business that my hospital patronizes. They did this same scam a few years ago by impersonating the legitimate business, and I told them to never charge my card again, and never to speak with anyone in my organization. They did it anyway and are trying to steal our money again.

    Business Response

    Date: 10/19/2022

    This matter was resolved with the consumer on 10/18/22 and all adjustments were made as discussed.

    Customer Answer

    Date: 10/20/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and transaction listing does not show the transaction that this company had originally charged me. In their response, they seem in insinuate that there was a discussion. There was not. The representative on the phone was absolutely stonewalling. The company only resolved the issue because it was escalated to the BBB.

    Sincerely,

    *******************



     

  • Initial Complaint

    Date:10/03/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ******d my name and found that Find a Top Doc had listed me as a provider for them. I was astonished! Not only do I not work for them, they put me in the description as an MD. I hold a Masters Degree. They listed my home phone and my home address.... with directions to my home!! I work at a prison. If for any reason a prisoner had an issue with me, they or their family could ****** me and literally get directions to my home. This terrifies me. But to falsely represent me as one of their providers AND as an MD is illegal and unethical. I would like to take legal action but not sure what type of attorney to retain.

    Business Response

    Date: 10/11/2022

    The Profile has been removed.

  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have a page up with all my personal info (phone number, address, name) claiming that I am an addiction physician which is completely untrue. They are using my information without permission (I have never even heard of findatopdoc.com before) I would like this page to be taken w and all of information scrubbed from their website. This is fraud and identity theft.

    Business Response

    Date: 10/11/2022

    The Profile has been removed.

  • Initial Complaint

    Date:07/07/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent Credit Card Charge Today (7/6/22) discovered Band of America CC charged for $187 from this business.No services were requested from them Have zero contract with them.I filed a complaint with BOA.

    Business Response

    Date: 07/22/2022

    Please be advised that our response was sent and received on 7/18/22.  We have resent the fax this morning showing proof that response was sent.

     

Find a Top Doc, Inc. is NOT a BBB Accredited Business.

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