Complaints

This profile includes complaints for Orion Capital Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Orion Capital Solutions, LLC

  1971 Abbott Rd Lackawanna, NY 14218-3241

  
• 

  Orion Capital Solutions, LLC

  2503 Del Prado S Cape Coral, FL 33904

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from Orion Capital Solutions on June 23rd at 11:01am. It went to my junk folder initially. I received a call from Jennifer S**** at 2:10pm and it went to voicemail as I was on the phone at work. Within 30 minutes I had a text from my sister stating that Jennifer reached out to my sister regarding the debt I owe and left a voicemail. Jennifer also called my son and daughter all within 30 minutes. Clearly my voicemail said my name, so she knew that was the correct number.
  
  When I spoke to her at 2:19pm after the intro of this is a debt collector, etc she went right in and said this is in pre-legal status. I advised that I was not able to pay the offered amount and would like to set up payments. I offered $125 per pay period. She said the best that she could do is $178. I agreed at the time. I plan to go back and negotiate. I have not received anything by email stating that they are in charge of the debt and I firmly believe this company throws out legal jargon to make clients feel like they have to act or else.
  
  I have never experience anything like this in my life and the fact that they contacted my sister, my son and daughter is absolutely ridiculous. It would have been a different story if they hadn't been able to get a hold of me.

  

  Business Response

  Date: 06/25/2025

  
  Thank you for bringing your concerns to our attention. We appreciate the opportunity to respond and
  clarify the situation.
  Orion Capital Solutions received your account from our client, and an initial validation notice was sent to
  you on June 23, 2025. This notice provides information regarding the nature of the debt and your rights
  under the Fair Debt Collection Practices Act (FDCPA). If you did not see this notice in your primary
  inbox, we recommend checking your junk or spam folders, as it may have initially been routed there.
  Following standard location confirmation procedures permitted under the FDCPA, our office attempted
  to contact you and, in a limited capacity, third parties who may assist in confirming your location. These
  efforts were made only to ensure that we had accurate contact information and were not intended to
  disclose any details about your account. Please be assured that we take third-party disclosure regulations
  seriously and strive to adhere strictly to all compliance requirements.
  Your account was flagged as "pre-legal status" by our client, which means the client has indicated a
  willingness to explore all available avenues for resolution. This does not mean that legal action has been
  initiated, but rather that it remains a possibility depending on how the account progresses.
  We appreciate you speaking with our representative and establishing a Payment Plan Agreement (PPA).
  An PPA confirmation email was sent following that conversation. We understand that payment details
  required correction, and a revised letter reflecting your agreed-upon $125.00 biweekly payments was sent
  to you today, June 25, 2025.
  While the initial notice was sent on June 23, 2025, we have not yet received a request from you for
  Validation of Debt (VOD). If you would like a copy, we would be happy to facilitate that with our client.
  Please send a request to [email protected], and we will begin the process
  promptly.
  We hope this response resolves your concerns. Should you have any further questions or would like to
  discuss your payment arrangement or account status in more detail, feel free to contact our office
  directly.
  Sincerely,
  Orion Capital Solutions
  Phone: ###-###-####
  Email: **************************************
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.
  3221 Southwestern Blvd Suite 242
  Orchard Park, NY 14127
  3 2 2 1 S o u t h w e s t e r n B l v d | S u i t e 2 4 2 | O r c h a r d P a r k , N Y 1 4 1 2 7
  

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called my employer and several people that are only connect to me via possible relatives which are ex family members by virtue of a violent divorce.

  

  Business Response

  Date: 06/24/2025

  
  To Whom It May Concern,
  Thank you for bringing your concerns to our attention. We take all consumer complaints
  seriously and are committed to addressing them promptly and respectfully.
  Based on your statement, it appears you are concerned with contact made to your employer and
  individuals you describe as ex-family members. Please be assured that our intention is to comply
  fully with all applicable federal and state regulations, including the Fair Debt Collection
  Practices Act (FDCPA), which prohibits third-party disclosure of debt-related information.
  We have reviewed your account and placed it in a “cease and desist” status. This status ensures
  that no further contact attempts will be made by our office. You will receive no further
  communication from us regarding this matter unless required by law.
  Additionally, we have documented your request that no future outreach be made to any third
  parties connected to you, including your employer. If any contact was made in error, we
  sincerely apologize.
  Sincerely,
  Compliance Department
  Orion Capital Solution
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

• Initial Complaint

  Date:06/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been calling anyone that they feel is associated with me. They state that they want to know my location and phone number. They say I listed these people as references and that is not true. They are harassing my family members as if they owe a bill. I have been called twice by them as far as I can tell due to them calling from different numbers. I have no idea what this is concerning. I have received no emails or mailings from this company. I will not provide any personal information over the phone. They can send any correspondence to the last address they have. I request a cease and desist from them regarding my family/friends/associates. That is horrible practice. It makes me feel unsafe that a company feels they can call around asking for my location and pressure them to give such information out over the phone.

  

  Business Response

  Date: 06/20/2025

  
  BBB Response
  Orion Capital Solutions Date: June 20, 2025
  BBB Complaint ID: ********
  To Whom It May Concern,
  Thank you for bringing this matter to our attention.
  Orion Capital Solutions is a third-party debt collection agency and takes all consumer concerns seriously. We are committed to full compliance with all applicable state and federal regulations, including the Fair Debt Collection Practices Act (FDCPA).
  Upon reviewing the account, we would like to provide the following response:
  1.
  Initial Communication: Our records indicate that the initial notice regarding this account was mailed to the consumer on May 30, 2025, in accordance with the FDCPA. This letter included all required disclosures and provided instructions on how to dispute the debt or request validation, should the consumer wish to do so.
  2.
  Third-Party Contact: In accordance with the FDCPA, we may attempt limited third-party contact solely for the purpose of confirming or correcting location information when direct contact with the consumer has not been successful. At no point are our representatives permitted to disclose the nature of the call or any information regarding a debt to third parties.
  3.
  Cease and Desist Request: As of this response, all third-party contacts associated with this account have been discontinued. A cease and desist status has been placed on the account to ensure no further outreach is made to the consumer’s family, friends, or associates. This request will be strictly honored.
  4.
  Consumer Preferences and Privacy: The consumer’s preference to avoid communication by phone has been noted. All future communication will be directed to the mailing address we have on file unless updated in writing by the consumer.
  5.
  Commitment to Responsible Practices: Orion Capital Solutions takes consumer privacy and safety very seriously. We regret any distress this may have caused and appreciate the opportunity to address the matter. Our team is available should the consumer wish to receive additional information or resolve the account through secure and compliant methods.
  Sincerely, Compliance Department Orion Capital Solution
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is calling and harassing myself and multiple family members requesting personal information such as address and workplace. They are calling multiple times and leaving voicemails that seem like they are spammers. I am not aware of any debt in this company’s name and have never heard of them prior. We want a cease and desist on any contact of anyone outside of myself and my husband. If there is a legitimate debt or reason to contact us, do so by mail to us directly.

  

  Business Response

  Date: 06/17/2025

  
  To Whom It May Concern,
  Orion Capital Solutions, LLC has received and reviewed Ms. ********’s complaint concerning
  phone calls and voicemails left for her and members of her family. We take all complaints
  seriously and are committed to conducting our business in a manner that is compliant with the
  Fair Debt Collection Practices Act (FDCPA) and other applicable laws.
  Our records indicate that Orion Capital Solutions attempted to contact Ms. ******** regarding
  a potential account in her name. In accordance with FDCPA guidelines, efforts may have
  included location information calls to third parties when a consumer’s direct contact
  information could not be confirmed.
  However, we have noted and respected Ms. ********’s request for all future communication to
  be restricted to herself and her husband only, and for such contact to occur exclusively by mail.
  As of the date of this response:
  • A cease and desist directive has been placed on all third-party contacts, including any
  third parties.
  • The consumer’s file has been updated to reflect her communication preference: written
  communication by mail only.
  • If an account is confirmed and debt validation is required, we are prepared to send that
  information via postal mail to the address on file.
  At this time, no further phone calls or third-party contact will be made.
  Next Steps for Resolution:
  To ensure accurate handling of the matter and if Ms. ******** believes the debt is not valid, we
  encourage her to contact our office to request written validation or dispute the matter. We are
  fully committed to transparency and consumer rights under the FDCPA.
  Sincerely,
  Compliance Department
  Orion Capital Solution
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constantly hart adding phone calls to myself and my family members. DO NOT CALL!! They leave no info

  

  Business Response

  Date: 06/02/2025

  We acknowledge receipt of the consumer’s complaint regarding frequent phone calls to 
  themselves and their family members. We appreciate the opportunity to respond and clarify the 
  matter. Our agency strictly adheres to the Fair Debt Collection Practices Act (FDCPA), which 
  governs the manner, frequency, and purpose of consumer communication. We are committed to 
  professional, lawful, and respectful engagement at all times.
  Our attempts to contact the consumer were made in connection with a valid account placed 
  with our office for collection. In some instances, if we are unable to reach the consumer directly, 
  we may place a limited number of third-party calls solely to confirm or update location 
  information. These calls are non-disclosing and are conducted in compliance with FDCPA §804, 
  which allows such communication when necessary and without revealing the nature of the debt.
  Although our records do not indicate that we received a “Do Not Call” request from the 
  consumer or their family members before this complaint, we take all such requests seriously. We 
  have immediately taken the following actions:
  • Flagged and inactivated all third-party contact numbers associated with the account.
  • Updated the consumer’s file to ensure no further third-party outreach is made.
  • Placed the consumer’s phone number on inactive and have flagged the account as cease 
  and desist in our system to prevent future contact.
  We sincerely apologize for any inconvenience or distress this may have caused the consumer or 
  their family. If the consumer would like to designate a preferred method of communication or 
  has authorized representation, we are happy to update our records accordingly. They may 
  contact our compliance department at ###-###-#### or 
  ************************************** for direct assistance.
  Our agency remains committed to fair and respectful communication and to resolving concerns 
  promptly and appropriately. We appreciate the consumer bringing this to our attention and will 
  ensure no further phone contact is made as requested.
  Sincerely,
  Compliance Department
  Orion Capital Solution

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has called myself and family members regarding attempting to confirm my location. They do not state what company they are with and call from random numbers. I have never received anything in the mail or email.

  

  Business Response

  Date: 05/29/2025

  
  BBB Response
  Orion Capital Solutions Date: May 29, 2025
  BBB Complaint ID: ********
  To Whom It May Concern,
  We are in receipt of the consumer’s complaint regarding calls to themselves and their family members, and we appreciate the opportunity to respond and clarify our practices.
  1.
  Purpose of Contact and Legal Compliance: Our agency operates in full compliance with the Fair Debt Collection Practices Act (FDCPA), including Section 804, which permits limited third-party contact strictly for the purpose of locating a consumer when necessary and when direct contact has not been successful. These calls do not disclose any debt-related information and are not intended to cause any distress.
  2.
  Limited and Lawful Third-Party Contact: In accordance with federal law, our representatives are instructed not to disclose the nature of the call or identify our company name unless speaking directly with the intended consumer. The sole purpose of any third-party outreach is to confirm or obtain current location information. We do not make repeated or harassing calls and have safeguards in place to avoid improper communication.
  3.
  Correspondence: According to our records, an initial letter containing the required disclosures under the FDCPA was sent to the consumer on 4/29/2025. If the consumer did not receive this notice, we are happy to resend the documentation.
  4.
  Actions Taken and Resolution:
  o
  We have updated the account to ensure no further third-party location attempts are made.
  o
  Orion Capital Solutions has ceased all communications with the consumer.
  5.
  Commitment to Professionalism: Our company remains committed to respectful, lawful, and transparent communication practices. We sincerely apologize for any confusion or concern caused by our attempts to reach the consumer and are ready to address any unresolved issues.
  Sincerely, Compliance Department Orion Capital Solutions
  3221 Southwestern Blvd Suite 242
  Orchard Park, NY 14127
  
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been harassing by calling all my family for a debt I have with them when I have called numerous times to let them know I am now under a debt consolidation programs and they continue to call nonstop leaving voice messages to my family that has nothing to do with this debt and shouldn’t be involve due to privacy concerns

  

  Business Response

  Date: 05/29/2025

  
  To Whom It May Concern,
  We are in receipt of the consumer’s complaint alleging repeated and inappropriate third-party contact, and we appreciate the opportunity to respond.
  1.
  Commitment to Legal Compliance and Consumer Privacy: Our agency takes consumer concerns seriously and is committed to conducting all communication in accordance with the Fair Debt Collection Practices Act (FDCPA) and all applicable privacy laws. This includes strict adherence to restrictions on third-party contact and safeguarding of personal financial information.
  2.
  Review of Communication Attempts: Upon internal review, our records indicate that we attempted contact with the consumer to discuss a valid financial obligation. In some instances, where we were unable to reach the consumer directly, limited third-party contact may have occurred solely for the purpose of confirming location information, as permitted under FDCPA §804. These calls do not disclose the nature of the debt and are limited in scope and frequency. However, we understand and respect the consumer’s concerns and have taken action to prevent any further third-party contact.
  3.
  Actions Taken:
  o
  All third-party phone numbers associated with this account have been removed and flagged as “Do Not Contact.”
  o
  The consumer’s account has been noted to prevent further third-party outreach.
  o
  We are standing by to receive documentation confirming debt consolidation status, after which we will work with the program directly, as appropriate.
  4.
  Resolution Offered: We sincerely apologize for any distress the consumer or their family may have experienced. Our goal is always to resolve accounts professionally, respectfully, and in accordance with the law. The consumer may contact our compliance department at ###-###-#### or ************************************** for any further assistance or to submit documentation.
  Sincerely, Compliance Department Orion Capital Solutions
  
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling and refuses to tell me what the call is about and asking for personal information, along with calling relatives and place of work without permission. I would like my name, place of work and family members removed from all call lists. I can be contacted via email.

  

  Business Response

  Date: 05/09/2025

  Thank you for the opportunity to respond to the consumer’s concerns. Orion Capital Solutions, LLC is committed to treating all consumers respectfully and in full compliance with the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. § 1692 et seq.1. Call Content and Requests for Personal InformationThe consumer states that Orion called without identifying the purpose of the call and requested personal information. Please note that under the FDCPA, before confirming account details or disclosing any information, Orion must first verify the identity of the person we are speaking with to ensure we are not improperly disclosing private financial information.If our representatives failed to explain this clearly or caused confusion during the process, we sincerely apologize. We have reinforced expectations with our staff to ensure clarity and professionalism during all future interactions.2. Third-Party ContactOrion may have contacted third parties, such as relatives or a workplace, strictly for the purpose of locating the consumer, in accordance with FDCPA § 1692b. We can confirm that:•No details about the alleged debt were disclosed.•All contact with third parties was limited in scope and duration.•No further communication with third parties will occur.In response to the consumer’s request, all third-party numbers, including any associated with family members and workplace contacts, have been removed and suppressed from our system.3. Email Contact Preference and Contact RemovalOrion Capital Solutions acknowledges the consumer’s preference to be contacted by email only. As of the date of this response:•The consumer phone numbers, and all associated third-party contact information have been removed from our records.4. Account Status and Further ActionThe consumer’s account has been updated to a cease-and-desist status. Orion Capital Solutions has ceased all collection effort. If the consumer should have any further questions regarding this account please reach out to our office.Orion Capital Solutions ?? ###-###-#### ?? ************************************** Monday–Thursday, 9:00 AM to 6:00 PM ETFriday, 9:00 AM to 3:00 PM ETSincerely, Compliance Department Orion Capital SolutionsThis communication is from a debt collector and is an attempt to collect a debt.Any information obtained will be used for that purpose.

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/5/2025 several estranged family members, immediate family & place of business were called to collect information. These numbers are mostly even unknown to me & were persistent. These numbers were acquired ILLEGALLY since I don’t even know how to contact most of these individuals. I have never been sent any notice via mail. I need this company to stop its predatory practices. I have no debt on credit report and they have called all family members and job to leave messages.

  

  Business Response

  Date: 05/09/2025

  
  Orion Capital Solutions, LLC appreciates the opportunity to respond to the concerns raised by the consumer. Orion is committed to conducting business in accordance with all applicable laws, including the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. § 1692 et seq.
  1. Third-Party Contact on 5/5/2025
  The consumer states that on May 5, 2025, calls were made to estranged family members, immediate relatives, and their place of employment in an effort to obtain location information. We acknowledge this concern and understand the distress it may have caused.
  In accordance with FDCPA § 1692b, Orion may contact third parties only for the limited purpose of acquiring location information about a consumer when direct contact is unsuccessful. We do not disclose the nature of the debt or share account details during such calls. Nonetheless, Orion recognizes the sensitivity of this situation and has taken the following steps:
  •
  All third-party phone numbers, including any workplace or family contacts, have been inactivated in our system;
  •
  The account has been placed in “Cease and Desist” status.
  2. Allegation of Improper Data Acquisition
  The consumer expressed concern that contact information was obtained through improper or illegal means. Orion Capital Solutions would like to clarify that we receive phone numbers and consumer information from reputable sources provided by our creditor clients and commercially available databases. That said, if any data resulted in unintended or unwanted contact, we apologize for the inconvenience.
  3. Notice of Debt
  Orion Capital Solutions sent the initial notice to the consumer on April 28, 2025. in accordance with FDCPA § 1692g(a. If the consumer did not receive this notice, we are happy to provide a copy of the original notice.
  4. Credit Reporting
  Orion Capital Solutions does not report to the credit bureaus.
  5. Resolution and Current Status
  As of the date of this response, Orion has ceased all collections efforts. If the consumer has any further questions regarding this account please contact our office directly.
  Orion Capital Solutions ?? ###-###-#### ?? ************************************** Monday–Thursday, 9:00 AM to 6:00 PM ET
  Friday, 9:00 AM to 3:00 PM ET
  Sincerely, Compliance Department Orion Capital Solutions
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.
  

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is calling and harassing me and my family using spoofed phone numbers. I have never had any interactions with this business and have never received any notice from them in the mail. I want this company to cease and desist all communications with me as well as my family, friends, or anyone else I may be associated with.

  

  Business Response

  Date: 05/09/2025

  To Whom It May Concern:Thank you for the opportunity to respond to the consumer’s complaint. Orion Capital Solutions, LLC takes all consumer communications and compliance matters seriously. We are committed to conducting our operations within the bounds of the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. § 1692 et seq.1. Initial Notice SentOrion Capital Solutions sent the initial validation notice to the consumer in accordance with FDCPA § 1692g(a), which included:•The amount of the alleged debt.•The name of the current creditor.•The consumer’s right to dispute the debt within 30 days and request further validation.If the consumer did not receive this notice by mail or email, we would be happy to provide a copy of the original notice.2. Cease and Desist Request HonoredEffective immediately:•Orion has ceased all collection efforts on this account.•No further communications will be made to the consumer, family members, friends, or other third parties.•All contact information previously associated with the consumer has been suppressed in our systems.The account is now marked as “Cease and Desist”.3. Commitment to ResolutionOrion regrets any inconvenience or confusion this may have caused and affirms our commitment to resolve this matter professionally and in accordance with all legal standards. We will continue to fully respect the consumer’s request for no further communication.Orion Capital Solutions ?? ###-###-#### ?? ************************************** Monday–Thursday, 9:00 AM to 6:00 PM ETFriday, 9:00 AM to 3:00 PM ETSincerely, Compliance Department Orion Capital Solutions