Complaints

This profile includes complaints for Orion Capital Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Orion Capital Solutions, LLC

  1971 Abbott Rd Lackawanna, NY 14218-3241

  
• 

  Orion Capital Solutions, LLC

  2503 Del Prado S Cape Coral, FL 33904

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is harassing me and my family members. They do not leave adequate information and seem like grifters. I want to be put on a do not call list along with my family members. This is harassment. If there is a legitimate claim, then mail me information including the original debt information. Only then will I speak to anyone from this company. Do not call.

  

  Business Response

  Date: 05/05/2025

  
  Thank you for your message. We take your concerns seriously and are committed to resolving them in a
  respectful and compliant manner.
  We apologize if any of our previous attempts to contact you or your family members have caused
  distress. Please be assured that Orion Capital Solutions does not engage in harassment and follows all
  applicable state and federal regulations regarding communication with consumers.
  In response to your request, we have:
  • Ceased all phone communications to the phone numbers associated with you and your family
  members.
  • Added all provided numbers to our internal Do Not Call list to prevent future contact via phone.
  Regarding your request for information about the debt, please note that if a legitimate account is placed
  with us, you will receive a notice by mail that includes:
  • The name of the original creditor,
  • The amount owed,
  • Your rights to dispute the debt, and
  • Instructions on how to request further validation or documentation.
  We will not initiate any further phone contact. If you would like to speak with us after receiving the
  requested documentation, we are available via mail, or you may reach us directly at
  ************************************** for written correspondence.
  Thank you for bringing your concerns to our attention. Please let us know if there is anything else we can
  do to assist you.
  Orion Capital Solutions
  ?? ###-###-####
  ?? **************************************
  Monday–Thursday, 9:00 AM to 6:00 PM ET
  Friday, 9:00 AM to 3:00 PM ET
  Sincerely,
  Compliance Department
  Orion Capital Solutions
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This organization has called my family members and left messages vaguely requesting information about me. They alarmed my father with dementia on a phone number I've never supplied anywhere in my personal affairs, and I don't even know if I have legitimate business with these people, given I've never been sent anything from them in writing, whether by mail or email. And even if I had, it's frankly outrageous to seek out alternative contact information and disturb family completely uninvolved with my finances, especially before contacting me directly in writing. If this is legitimate (and I have my doubts), it's extremely invasive and creepy business practices.
  
  I would like an immediate cease and desist of all communications to any third parties regarding me (family, friends, workplace, et all), and all numbers and contact information sought out to be associated with me removed from their system.

  

  Business Response

  Date: 05/09/2025

  
  Thank you for providing Orion Capital Solutions, LLC the opportunity to respond to the consumer's concerns. We take consumer complaints seriously and are committed to operating in full compliance with the Fair Debt Collection Practices Act (FDCPA), including all regulations regarding third-party communications under 15 U.S.C. § 1692b.
  1. Third-Party Contact
  Orion Capital Solutions acknowledges that limited third-party contact may have occurred. These contacts were made solely for the purpose of obtaining location information, as permitted under FDCPA § 1692b.
  2. Written Notification
  Orion Capital Solutions sent the initial validation notice to the consumer shortly after account placement, as required by FDCPA § 1692g(a). This notice includes the amount of debt, the name of the creditor, and the consumer’s rights to dispute the debt and request further validation. If the consumer did not receive this letter, we will provide a copy of the notice through the CFPB portal.
  3. Cease and Desist Request & Data Suppression
  The consumer's request to cease all third-party communications has been received and has been honored effective immediately. Additionally:
  •
  All third-party numbers have been inactivated from our system.
  •
  The account is now in dispute and cease-and-desist status.
  •
  No further contact will be made with any third parties or the consumer.
  4. Commitment to Compliance
  Orion Capital Solutions understands the sensitive nature of debt collection and is committed to respecting consumer privacy. We regularly train staff on FDCPA compliance, including the limited and lawful parameters of third-party communication. Should you have any further questions regarding this account please contact office.
  Orion Capital Solutions ?? ###-###-#### ?? ************************************** Monday–Thursday, 9:00 AM to 6:00 PM ET
  Friday, 9:00 AM to 3:00 PM ET
  Sincerely, Compliance Department Orion Capital Solutions
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no idea who these people are. They are calling my IN LAWS who should not be involved in anything if this is a legit place. I have not received any communication directly to me if I do have a legit account with them. Calling family and friends to locate someone is disgusting, vile business practices and you should be ashamed of yourselves, in fact its ILLEGAL too. If I do have an account, email me directly or call me directly. I would like this place to stop calling my family and friends if this is a legit place.

  

  Business Response

  Date: 04/24/2025

  
  Orion Capital Solutions appreciates the opportunity to respond to this complaint and takes all consumer concerns seriously. We are a third-party debt collection agency and are committed to maintaining compliance with all applicable federal and state laws, including the Fair Debt Collection Practices Act (FDCPA).
  Investigation and Response:
  Upon receiving this complaint, we conducted an internal review of our records to determine the nature of any contact attempts made. Based on the information provided:
  •
  Our office may have placed a location call in an effort to confirm or update contact information for a consumer account placed with us.
  •
  These calls are permissible under Section 804 of the FDCPA, which allows limited contact with third parties for the purpose of locating a consumer, provided no details of the debt are disclosed and the interaction remains professional and compliant.
  We understand and respect the complainant’s concerns, and we strive to avoid any unintended discomfort or inconvenience. If the complainant believes their contact information is associated with our office in error, we encourage them to contact us directly so we can ensure all information is accurate and any mistaken outreach is promptly addressed.
  Action Taken:
  •
  All phone numbers associated with the complainant and their family have been flagged and placed on our internal Do Not Call list.
  •
  We have ceased all outbound communication attempts to the contact numbers provided or associated.
  •
  No further contact will be made unless initiated by the complainant or permitted by law.
  Closing Statement:
  We apologize for any frustration this may have caused. Orion Capital Solutions is committed to treating consumers with respect and maintaining the highest standards of regulatory compliance. Should the complainant wish to verify if an account exists, they may contact our office directly at:
  Orion Capital Solutions ?? ###-###-#### ?? ************************************** Monday–Friday, 9:00 AM to 6:00 PM ET
  Sincerely, Compliance Department Orion Capital Solutions
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me and my family members several times a day, several days a week. Most of the time, they don't leave a message or immediately hang up. I do not know this company or have any debt or business with them. They have no right to ask for personal information, especially if they don't tell me who they are. Most of their reviews show them as a scam company. I ask that they cease all communication with my family and me and remove my number from their system.

  

  Business Response

  Date: 04/24/2025

  
  Orion Capital Solutions takes consumer concerns very seriously and is committed to operating in full
  compliance with all applicable laws and regulations governing third-party collections. We appreciate the
  opportunity to address the complaint submitted.
  Upon receipt of this complaint, we initiated an internal investigation to determine the origin and nature
  of the communications described. Our records indicate that contact was made in an attempt to reach an
  individual regarding a legitimate account placed with our office. We understand that in some cases, a
  wrong number may be associated with an account in error.
  Action Taken:
  • We have placed the complainant's phone number, as well as any numbers associated with their
  family, on our internal Do Not Call list.
  • We have taken steps to suppress the numbers from all outbound calling systems to ensure no
  further contact is made.
  • If we contacted the complainant in error, we sincerely apologize for any inconvenience caused.
  Consumer Privacy: Orion Capital Solutions does not disclose account-specific details or personal
  information without proper verification in accordance with federal privacy laws, including the Fair Debt
  Collection Practices Act (FDCPA). If a consumer declines to verify their identity, we are unable to
  confirm details or proceed with any conversation beyond confirming the wrong number status.
  If the complainant believes that their number is not associated with the individual we were attempting
  to reach, we encourage them to contact us directly so we may confirm and update our records
  appropriately. Our toll-free number is ###-###-#### and we are available to assist Monday through
  Friday during standard business hours.
  Closing Summary: The contact number(s) provided have been removed from our system, and no further
  communication will occur. We regret any frustration or confusion caused and thank the complainant for
  bringing this matter to our attention.
  Sincerely,
  Compliance Department
  Orion Capital Solutions
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* *******

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family was contacted about a debt I was not notified of. Information was given to family without permission. They call without letting you know whom they are. The representatives continues to use threatening language and talk over me when I ask for information. They proceed to hang up when things do not go their way. I would like a cease and desist with no contact of 3rd parties such as family, friends and place of work. Please all communications should only come to me via mail, email.

  

  Business Response

  Date: 04/08/2025

  
  BBB Complaint ID: ********
  Orion Capital Solutions appreciates the opportunity to respond to this complaint.
  We have reviewed the matter thoroughly and have taken the following steps to address the consumer’s concerns:
  •
  The consumer’s account has been placed in Cease and Desist status. No further telephone communication will be made to the consumer or any third parties.
  •
  If any prior interaction with our representatives was perceived as unprofessional, we sincerely apologize. All of our employees are trained on the requirements of the Fair Debt Collection Practices Act (FDCPA), and we are addressing this matter internally to ensure compliance and professionalism.
  •
  Any contact made to third parties was in accordance with FDCPA guidelines, which allow limited contact solely for the purpose of obtaining or confirming location information. No details regarding the debt were disclosed.
  If the consumer has any additional concerns or would like to receive documentation related to the account, they may contact us at [email protected]
  Please let us know if any additional information is required to resolve this matter.
  Sincerely,
  Compliance Department Orion Capital Solutions
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ******** ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notification that this business has contact both family and an old place of employment asking for location information. i have not received any written statement in the mail so i find it incredibly inappropriate to harass family and coworkers when an attempt to reach ME directly through mail has not been made.

  

  Business Response

  Date: 03/14/2025

  
  We are writing in response to the complaint submitted by ****** ******* regarding collection issues. Orion Capital Solutions takes consumer concerns seriously and strives to ensure compliance with all applicable regulations, including the Fair Debt Collection Practices Act (FDCPA).
  After reviewing our records, we provide the following response:
  1.
  Location Information Requests: Per Section 804 of the FDCPA, a debt collector may contact third parties strictly for the purpose of obtaining or confirming a consumer’s location information. Our records indicate that contact was made with a third party solely to confirm location details and not for debt disclosure or harassment purposes.
  2.
  Written Correspondence: Our records show that an initial written notice was sent to Ms. ******* on March 4th, 2025, in compliance with Section 809 of the FDCPA. If Ms. ******* has not received this letter, we would be happy to provide another copy.
  3.
  Cease Communication Request: Ms. ******* has requested that no further contact be made by our company. Under the FDCPA, once a consumer submits a written request for no further contact, we will honor that request except for necessary legal notices or required communications. We will ensure that Ms. *******' account is updated accordingly and that she receives no further communication, except as permitted by law.
  If Ms. ******* wishes to verify or dispute any details regarding this account, we encourage her to submit a written request to our office at ************************************** or contact us at ###-###-####.
  Please let us know if any additional information is required to resolve this matter.
  Sincerely,
  Compliance Department Orion Capital Solutions
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family was contacted about a debt I was not notified of. Information was given to family without permission. They call without letting you know whom they are. I would like a cease and desist with no contact of 3rd parties such as family, friends and place of work. Please all communications should only come to me via mail, email, or my phone.

  

  Business Response

  Date: 03/06/2025

  
  Dear BBB Representative,
  Orion Capital Solutions takes consumer concerns seriously, and we appreciate the opportunity to address your complaint.
  We have reviewed your concerns regarding our communication practices and would like to clarify our actions:
  •
  A written communication regarding your account was sent to you on February 28, 2025.
  •
  On March 5, 2025, an agent from our office left a voicemail requesting to obtain or confirm location information in accordance with applicable regulations.
  •
  Following this, a call was returned by your spouse, at which time she was advised that we needed to speak with you directly.
  •
  Upon receipt of your CFPB and BBB complaints on March 7, 2025, we immediately ceased all communication on your account in compliance with your request.
  Please be assured that we adhere to the Fair Debt Collection Practices Act (FDCPA) and applicable consumer protection laws, which prohibit improper disclosure of account details to third parties. Our intent was to verify the best contact information for you, and we regret any misunderstanding or inconvenience this may have caused.
  As per your request, we have updated our records to ceased all communications. Additionally, no further contact will be made with third parties, including family, friends, or your place of work.
  If you require any additional information or documentation regarding this matter, please feel free to contact us at **************************************
  We appreciate your time and the opportunity to resolve this matter.
  Sincerely,
  Compliance Department Orion Capital Solutions
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:01/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company went straight to skip tracing about a debt that I supposedly owe them, except I know all my debts and they are not one of them. It's super obvious by how they speak with you they are just fishing for information and trying to scam you for money. The only possible resolution is that they lose my information and everyone's information that's associated with me.

  

  Business Response

  Date: 02/03/2025

  Orion Capital Solutions LLC acknowledges receipt of your complaint filed with the Better Business Bureau (BBB) and takes your concerns seriously. We are committed to conducting business ethically and ensuring full compliance with the Fair Debt Collection Practices Act (FDCPA) and all other applicable consumer protection laws.We would like to address your concerns as follows:1.Initial Notice and Communication Attempts:oAs required by law, we sent you an initial notice regarding the alleged debt on January 28, 2025. In addition, we attempted to contact you via phone to inform you of the debt and provide an opportunity for you to address the matter.oIf you did not receive this notice or communication, please let us know so we can confirm our records and resend the necessary documentation.2.Debt Validation and Dispute Notice:oWe have sent you the Debt Validation (VOD) and dispute notice in accordance with your rights under the FDCPA. You are entitled to request validation of the debt, and we have provided this information to you through the appropriate channels. If you have not received the documentation or if there is any confusion regarding the debt validation process, please contact us, and we will be happy to resend the required information.3.Request for No Further Contact: We respect your request for no further contact and will ensure that you receive no further communication from our office, except for those legally required notices. We have updated our records to reflect this request.We understand the importance of privacy and security and strive to ensure that all of our practices are in full compliance with federal regulations. If you have any further questions, or if you would like additional clarification or assistance, please feel free to contact us at ***************************************Thank you for bringing this matter to our attention. We are dedicated to resolving this in a manner that aligns with all consumer rights and regulations.Sincerely, Compliance Department Orion Capital Solution This communication is from a debt collector and is an attempt to collect a debt.Any information obtained will be used for that purpose.

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company Name: Orion Capital Solutions
  Nature of Complaint: Harassment, Verbal Abuse, and FDCPA Violations
  
  Complaint:
  On or around, 01/28/2025, Orion Capital Solutions, specifically "Nicole" and "Anthony" engaged in harassing and verbally abusive behavior towards me. They have repeatedly contacted me via phone, often using aggressive language and hostility. Additionally, they are requesting personal information such as my place of employment and location.
  
  During conversations with representatives Nicole and Anthony, I repeatedly requested that any information regarding the alleged original debt be mailed to me in writing. Despite multiple requests, I was explicitly told no. Furthermore, they disclosed the last four digits of my Social Security Number and other personal details, many of which were incorrect.
  
  When I informed them that I was not employed at the location they claimed, they repeatedly accused me of lying and owing this unknown debt. Their actions are not only unethical but also in direct violation of the Fair Debt Collection Practices Act (FDCPA), which prohibits:
  - Refusing to provide written validation of debt upon request
  - Disclosing personal information without consent
  - Harassment and intimidation tactics
  
  I am formally requesting that Orion Capital Solutions immediately cease and desist all contact with me, my family, and any other personal or professional connections. If these actions continue, I will explore further legal options to protect my rights.
  
  Desired Resolution:
  - An immediate stop to all communication with anyone I know.
  - A written confirmation that they will no longer attempt to contact me in any way other than in writing through the mail.
  - Compliance with the FDCPA and all applicable consumer protection laws.
  - An apology in writing for the violation of my rights and the aggressive, hostile, inappropriate behavior shown towards me by both Nicole and Anthony.

  

  Business Response

  Date: 02/03/2025

  
  Dear BBB Representative,
  Orion Capital Solutions LLC acknowledges receipt of your complaint filed with the Better Business Bureau (BBB) and takes all consumer concerns seriously. We are committed to ensuring our communication practices comply with the Fair Debt Collection Practices Act (FDCPA) and all other applicable consumer protection laws.
  Upon reviewing your complaint, we would like to provide the following clarifications and address your concerns:
  1.
  Harassment Allegations:
  
  We sincerely apologize if you felt that our representatives, acted inappropriately or were hostile during your conversations. This is not the level of professionalism we expect from our team. We have reviewed the calls in question and are conducting further internal training to prevent any future misunderstandings or lapses in customer service.
  
  Our team is trained to treat all consumers with respect and dignity, we take this matter seriously and are investigating the situation further.
  2.
  Request for Debt Validation and Personal Information Disclosure:
  
  It is our standard practice to provide debt validation upon request, as required by the FDCPA. We apologize if there was any confusion during your conversation with our representatives regarding this process.
  
  We have reviewed the call and, based on our policies, are committed to ensuring that any future requests for written validation of debt are handled promptly. We understand your request for this documentation and will ensure it is sent to you in writing as soon as possible.
  
  Concerning the disclosure of personal information, including the last four digits of your Social Security Number, we have strict protocols in place to protect consumer information. It is not our practice to disclose any personal details inappropriately.
  3.
  Cease and Desist Request:
  
  We have updated our records to ensure that no further contact will be made with you or your family. All future communication will be conducted in writing, as per your request.
  
  Please note that we will comply with the FDCPA and applicable consumer protection laws in all our communications going forward.
  4.
  Apology and Resolution:
  
  We regret that you felt the need to escalate this matter and sincerely apologize for any distress caused. We value your rights as a consumer and aim to address all concerns in a timely and respectful manner.
  
  To resolve this matter, we will ensure the following actions are taken:
  •
  No further contact will be made with you or your family, except in writing.
  •
  Written validation of the debt will be provided from the original creditor.
  We appreciate your patience as we work to ensure compliance with all applicable laws and improve our customer service. Should you need further assistance, please do not hesitate to reach out to us in writing at [email protected].
  Sincerely, Compliance Department Orion Capital Solutions
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company continue to call and makes idle threats about information such as whereabouts. Company threatens that there will be “ramifications” for non compliance. Myself, feels that this company is using extortion tactics

  

  Business Response

  Date: 02/03/2025

  Dear BBB Representative,Orion Capital Solutions LLC acknowledges receipt of your complaint filed with the Better Business Bureau (BBB). We take all consumer concerns seriously and strive to ensure compliance with all applicable laws, including the Fair Debt Collection Practices Act (FDCPA).Upon reviewing our records, we would like to address your concerns as follows:1.Communication Practices:oOrion Capital Solutions contacts consumers in accordance with the FDCPA, which regulates debt collection communications.oUnfortunately we are unable to disclose any additional details regarding the account until proper verification has been complete.2.Cease and Desist Request:oPer your request, we have noted your account, and you will receive no further contact from our office.3.Rights Under the FDCPA:oIf you believe the debt is not valid, you have the right to request validation. Upon written request, we can provide verification of the debt, including information about the original creditor.oWe encourage you to contact our office if you require further clarification or documentation.We appreciate the opportunity to address your concerns. If you need further assistance, please contact us in writing at **************************************.Sincerely, Compliance Department Orion Capital SolutionsThis communication is from a debt collector and is an attempt to collect a debt.Any information obtained will be used for that purpose.

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ***********