Reviews

This profile includes reviews for Altice USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Altice USA

  1 Ct Square W Long Island City, NY 11101

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  Altice USA

  683 Rt 10 East Randolph, NJ 07869

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  Altice USA

  100 Hamilton Plaza Paterson, NJ 07501

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  Optimum

  3710 Main St (walk-in Center) Bridgeport, CT 06606

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  Altice USA

  605 Pennsylvania Ave Matamoras, PA 18336

Review Details

• Review fromNicholas K

  Date: 07/20/2022

  1 star
  The worst customer service I have ever dealt with. They cancelled my cable service without notice or notification and then charged me significant fees related to the return of the equipment I was unaware was supposed to be returned because I was not informed of the cancelled account. After multiple attempts to contact optimum (none of the representatives seem to have been able to help me), I called their sales department just to speak on the phone to an actual representative. They admitted their was an administrative fault on their end. That was one of several representatives i had to speak to restore services. Each one saying they will pass my issue to a team who will get back to me in a specified time frame. Each time that time frame was exceeded by days and no contact was received until I reached out myself (waiting on hold a long time each time i called). The cable service was finally restored after several weeks. Only to receive a **** that was double my usual ****. Once again in contact with Optimum to resolve it. It has now been over a month since the issue first started. It still has not been resolved. All customer service does is tell you they are passing your case on to a team who never gets back to you. The only reason they are in business is because there is no competing cable companies.

• Review fromLiliam C

  Date: 07/19/2022

  1 star
  two years ago I upgraded optimum to 1 Gig, the service was always slow, and not great, Since Im not a complainer I never call them to see if was something wrong with the connections or modem, I had enough and 2 weeks ago I called them to send out a technician, the technician made a change on the connection outside but he said I need to contact optimum to get a different modem bc the one I had was not capable or receiving the 1 Gig it was only receiving 400 (not sure whats the term) The technician say that once I get the new modem everything will work and that he will make notes on his worksheet so after 2 year paying $20 more they telling me they cant credit me back the $20 they charged me per month since I made the upgrade 2 years ago.That they can only credit me $11.50 for a year! Should I jump? This is a whole Rip off!! After 20 months x $20 they over charged me $400 but because Im not a complainer is my fault

• Review fromLucas E

  Date: 07/18/2022

  1 star
  0 out of 5 stars. To start, good luck speaking with someone you can understand. My wife and I bought a house just over a year ago and Suddenlink / Altice was the only internet provider in the area. Within the first five months we lost internet service for WEEKS at a time and would have to wait on a technician to come look at our problem. Evetime we would call them they would tell us that the service was out in our area yet our neighbors internet was working fine. When confronted with this information they would move on to the next excuse and tell us it was the wiring or the modem and either way we would have to pay a fee to get it fixed. Within approximately five months we had to have three modems replaced and they tried to charge us each time but it didn't work out in their favor. Even though we didn't have internet for weeks at a time they still charged us and when I filed a complaint it took them over a month to return our money, they are thieves. After that we went about six or seven months without issue until last week. Suddenly there was a $200 charge on our account (We have auto pay set up). After three phone calls I finally got someone that could help me. They tried to say that our bank rejected our payment two months prior so the $200 was for that month, the current month and some late fees. I called my bank who informed me that my payment did in-fact go through. They lied to us and stole money that me are currently trying to get back. They are trying to tell me that I have to prove to them that I paid that **** by producing financial records. I informed them that that was not happening and that they needed to prove to me that I didn't pay it since my bank says that I did. Long story short, if you can go with someone else, I would. They are liars and thieves and we have found that out on more occasions than one. Read all of these reviews and find out for yourself.

• Review fromJoseph B

  Date: 07/18/2022

  1 star
  WHY is it so ****** impossible to contact Suddenlink / Altice / Optimum / or WHATEVER they' re currently calling themselves? EVERY number I've called (& there are SEVERAL!) routes me to their billing computer, which will NOT allow me to talk to a REAL HUMAN BEING, no matter HOW many times I press "0," or ask for, an Operator / agent!Can you force Suddenlink's sales people to call me, PLEASE (They have my contact info)?Thanks very much, either way!I just tried to call the Altice corporate number, which immediately dumped me after trying to route me back to their WORTHLESS ****************** numbers and websites!PLEASE! CALL! ME! SUDDENLINK! so that I can get my account sorted out, INCLUDING the *** benefit which I have ALREADY been grtanted / allowed!I am so sick and tired that ALLEGED customer service agents REFUSE to perform ANYTHING that even RESEMBLES customer service (UNLESS such a "service" includes taking your money; they they can't wait to "serve" you, and fall all over themselves to do so!Suddenlink (and other businesses) always push you off to this-or-that website, so that you can 'DO IT YOURSELF!"Whatever happened to true and real CUSTOMER SERVICE?Whatever happened to "The customer is always right?"The ********************** store here in **********, ** closed down for Covid; it looks like they're never going to reopen.I am elderly and homebound, so even going to their office is difficult for me, as I am completely without transpoprtation!All I want to do is to get my account straightened out! WITHOUT unfair charges!Why is that asking too much?At some point I was given what they called the Suddenlink Customer Loyalty number.THAT! NUMBER! DOES! NOT! EVEN! RING!So much for allegedly wanting to keep my business!Can't go lower than one single star!How about NEGATIVE TEN on that 1 to 5 scale?They're "customer ********* ******* "retention ************ ******* "customer loyalty departments;" aren't even worth that!SHEESH Thanks very much, BBB. Take care!

• Review fromNordin P

  Date: 07/15/2022

  1 star
  Between June 6, 2022, and July 15, 2022, I recorded a total of 110 internet service interruptions. I initially dealt with the office personnel at the Georgetown, ** location to no avail. The straw that broke the proverbial camel's back was when I went there for the 4th time for the same issue and I was basically told that YOU JUST HAVE TO LIVE WITH IT UNTIL THE SERVICE GETS UPGRADED. Since then I have been in contact with the office in ******** as well as the office in ***** ** to get functioning service. Even with an additional 3 service calls at my home, the internet is still not working consistently. And even now the ***** representative has not responded to my email of July 1, 2022.But the worst performance was on June 24, 2022, when a technician replaced the internet modem and before it became operational departed my home with the promise that it would be working within 45 minutes. Well, the service never came operational until I was able to work with a Suddenlink technical person on the phone who had me back on the internet late in the afternoon of June 27, 2022.I have again written to the **************** on July 15, 2022, to advise of my displeasure with their lack of empathy.

• Review fromPaul W

  Date: 07/15/2022

  1 star
  terrible customer service Will not port over a phone number from ******* **** to Sudden Link without charging me $80 which I was never informed of and only told me that after being on the phone for over 10 hours various times and days

• Review fromgregory b

  Date: 07/14/2022

  1 star
  Subject: Last week I called Altice Optimum and received what very much appeared to be a very good deal on unlimited home and mobile internet, phone and text. I told the salesman that I absolutely needed mobile wifi internet so that I could USB connect my phone to my office computer, ten miles from my home and use the phone as a wifi hotspot. That liar said that I would have ******* clear mobile internet anywhere I go in ** and far beyond. But early this week three co-workers who've had Optimum for years showed me on their phones that they cannot get Internet on their phones inside of our building. Thus, the entire Optimum plan is useless for me. As I was evidently never charged for the home internet service, I only had to return the uninstalled hardware to the Optimum store. But I found out today that they went ahead and charged me for the phone service even though I never installed the *** card in my phone that i was sent. And today after spending nearly an hour with them on the phone creating an online account so that i could then get my refund, the person from "retentions" department who I was transferred to said that the charge for the phone service I had never activated, much less used, was not refundable. Altice are no better than common thieves and their salespeople are born liars. I subscribed to this service only because I was deceived by them. Please help me get my refund in full. Thank you.

• Review fromGreg A.

  Date: 07/14/2022

  1 star
  My experience with Suddenly for the past year has been terrible! On June 15th, 2022 I called to complain that on numerous (*****) occasions I would lose the channels I was paying for and watching would just disappear and I was upset that I never received any compensation for it. Not surprisingly, I was offered no compensation. I then informed the person that I would be moving in 5 days on the 20th of June and that my service needed to be terminated. I was told that it would be done and I needed to return my equipment ( Router, Genie and mini Genie to the store on Miracle Mile. I asked if any cords or remotes needed to be returned and was informed they did not.My TV service was disconnected by your employee that afternoon ( the 15th). I called, irate, and was informed that it could not be turned back on. After ***** minutes of asking for a supervisor and being told I could not speak to one, I was informed my service would be turned back on till the 20th. It took about 6 hours before it was reinstated. Again, no compensation to me for my inconvenience. On the 19th I returned all my equipment to the Miracle *********** in *************, ** and put it in the secure box outside. I was told they would know it was mine by the serial numbers on each item.On July 4th I received a text that you would be billing me $94.49 on July 7, 2022. I called Suddenlink and sent another 45 minutes on the phone speaking to a foreigner that asked me the same questions over and over none of which pertained to solving the issues on my account. After 45 minuses of frustration I was informed I should not have been billed and it would be taken care of.On June 7th I received another text that my account was past due. I called again and was told, after a 45 minus conversation, again by someone with a very strong accent that refused to let me speak to a supervisor, that ir was a mistake and my account was closed.Today, On July 14th I received text at 8:33 AM that my account was passed *

• Review fromRobert T

  Date: 07/14/2022

  1 star
  I was with Suddenlink for 15 years. During this time, Suddenlink has had numerous technical issues, and at one point reassigned my telephone number that I had for 11 years- by "accident". Their customer service is abysmal. I recently ended my relationship with Suddenlink following an incident with they have turned me into collection for equipment that they acknowledge that they have received. They want me to pay $150 for that equipment and they say they will return the $150 to me after I settle the **** with the collection agency.

• Review fromStacy E

  Date: 07/13/2022

  1 star
  Wind storm blew line down. Took them from May 16 to Jun 14 to restore service. When I asked for a credit on my **** customer service said they could credit $15 mo for 3 months. My *************** is $165. Not acceptable. I had 0 service for ********************************************* when I called to complain.