Complaints

This profile includes complaints for North American Partners in Anesthesia L.L.P.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  North American Partners in Anesthesia L.L.P.

  68 S. Service Road Suite 350 Melville, NY 11747-2358

• 

  North American Partners in Anesthesia

  1236 Huffman Mill Rd Ste 2000 Burlington, NC 27215

• 

  North American Partners in Anesthesia L.L.P.

  1305 Walt Whitman Rd Melville, NY 11747-4300

• 

  North American Partners in Anesthesia

  PO Box 37090 Baltimore, MD 21297

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This all started when I was sent a bill in January and paid without realizing they did not process my medical insurance. I got surgery December 21 2023 from Northern Orthopedics and NAPA provided the anesthesiologist. They are working with NOVA and did not get my insurance information from them apparently before surgery. So, called gave them the information which they should have gotten themselves. Then I waited for notification of a refund which didn't happen. Had to call myself because my FSA locked my account due to a balance. The balance of ******* that I paid in January, there admin office didn't sent the refund at all. This is April 11, 2024 when I had to get them to refund my money, which I find out is a check that will be mailed out in so called (45)days. It's now JUNE 21, 2024 and called the office upset now when I find out NOTHING HAS BEEN Mailed!!! I want my money now so I can get my FSA opened back up.

  Business Response

  Date: 06/27/2024

  BBB CASE#: ******** Account ******** (***/*******)
  North American Partners in Anesthesia received an inquiry regarding a patient that we provided anesthesia services to on 12/21/23 at ************************************. Our office conducted a full review of the account billing for this patient and below is a summary of our findings.
  Due to an internal billing error the patients **** ** ********* was not initially billed,and the patient was billed as a self-pay account.
  The patient made a payment on the bill that was received. The patients ********* was later received and billed. The ********* processed the claim without making a payment advising the time limit for submitting the bill had passed.
  In deference to the patient, we adjusted the account balance. We have issued a refund for $1,003.61 today to the card that was used to make the payment. Confirmation # ******************
  Please note that this may take a few days to reflect on the patients credit card account.
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact us if you have any additional questions.
  Kind regards,
  Patient Financial Services 
  North American Partners in Anesthesia
  Office:*************
  Fax: *************
  
  

  Customer Answer

  Date: 06/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a disputed debt that occurred as the result of incorrect billing for anesthesia during an eye procedure on 3/27/23. According to my insurance company, it was filed as though the provider was non-participating with my insurance. If that were really the case, I wouldnt owe anything as it would fall under surprise billing which is not allowed under current law (see EOB attached). I knew this wasnt actually the case, and that I would likely owe $171.63 which is what I owed the group for the exact same service on 3/13 (the other eye). I made multiple phone calls to both NAPA and my insurance company from July 2023 to June 2024 to get it corrected. On Feb. 20 a person named ***** at NAPA informed me that a correction was filed on 2/9. He said it would take 60 business days (approximately 90 regular days) to be processed. Per my insurance company, as of 6/5, no correction received. In the meantime I made partial payments to NAPA to avoid going to collections. I felt that if I paid the whole amount right off the bat there would be no incentive for NAPA to correct the claim. Despite me making regular payments (******, more than I should owe, see attachment), they referred the account to collections in May. As the claim stands, I should be refunded everything I already paid, under the Surprise Billing Act. If the claim is corrected, I should be refunded what I paid in excess of the correct amount. I also want a letter from NAPA that will correct my credit report.

  Business Response

  Date: 07/17/2024

  BBB CASE#: ******** Account ******** (*********)
  North American Partners in
  Anesthesia received
  an inquiry regarding a patient that we provided anesthesia services to on 3/27/23
  at Virginia Eye Institute. Our office conducted a full review of the account billing
  for this patient and below is a summary of our findings.
  There was a registration error as the claim  was registered under Medicaid with an approved
  amount of commercial product. It appears that the per unit rate processed was
  lower than our contracted rate. Insurance paid at the NAPA per unit rate
  instead of the contracted rate, suggesting it was processed in-network but
  under the wrong agreement. 
  At this time, we have closed the account at collections. We
  will update the account and submit for charge correction. Once the claim has
  been reprocessed by the insurance carrier, we will be able to determine whether
  the amounts the patient has patient is the correct patient’s responsibility.
  Our goal is
  to provide exceptional patient care and excellent customer service to all of
  our patients and their families and apologize for any inconvenience this may
  have caused. Please feel free to contact us if you have any additional
  questions.
  Kind regards,
  Patient Financial Services 
  North American Partners in Anesthesia
  ******* *************
  **** *************
  
  

• Initial Complaint

  Date:06/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had retina detachment surgery in April of 2023. After insurance, I ended up owing over $600. I worked out a payment plan with them to pay 6 payments of $104 a month, all of which were auto drafted from my bank account. The last payment was supposed to come out on May 28th but didn't go through. I got an email saying that they would retry the payment on May 29th. I made sure the money was in the account that the bill was auto drafted from. I got an email from **** saying that the last payment of $101.73 went through, which was payment 6 of 6. Today, June 7th, I get a text from a collection agency saying they are contacting on behalf of Austin ************** (part of NAPA). I originally thought this was a spam message but thought on the safe side I should contact NAPA to check. I spoke to a woman who looked up the account and told me she does see that it was sent to collections, but she also saw the last payment of $101.73 on the account. She told me to stay on the line while she contacted the collection agency and spoke with them about the matter. I was pulled back on the line, but the representative from NAPA had disconnected without saying anything. I had to verify my information with collections, and they still tried to collect this debt that was already paid! I now have to send them proof by mail that this debt was paid in order to get this off of my record. Furthermore, the lady at collections advised that my file just hit their desk yesterday, June 6th, after the account had already been paid off for over a week! This is unacceptable all the way around. Not only did the representative from NAPA pull a fast one on me by just directly transferring me to collections after she said she would speak to them, but now I have to take the time to mail collections the proof that I paid this bill. Ridiculous!

  Business Response

  Date: 06/27/2024

  BBB CASE#:********.Account ******** (OSC/******, )
  North American Partners in Anesthesia received an inquiry regarding a patient that we provided anesthesia services to on 4/19/23 at **********************. Our office conducted a full review of the services for this patient and below is a summary of our findings.
  We billed the charges to the patients UHC/OXFORD insurance on behalf of the patient.
  UHC processed the claim and also applied $971.73 to the patients responsibility, which we subsequently billed to the patient.
  The patient created a payment plan, and the balance was paid. 
  Due to a timing issue, the last payment made was not reflected and the account cycled out to collections.
  That last payment is now reflecting at the collections agency and the patients account is reflecting a $0.00 balance.
  We have confirmed with our collections agency ICsystems that the account was updated as paid in full and was closed in their system as of 6/13/24.
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact us if you have any additional questions.
  Kind regards,
  Patient Financial Services 
  North American Partners in Anesthesia
  Office:*************
  Fax: *************
  
  

  Customer Answer

  Date: 06/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their billing department is incompetent. At first, I provided the incorrect insurance provider. But after I did, they continued to file a claim through the incorrect provider. They didnt communicate properly about not being covered and then sent my bill to collections.

  Business Response

  Date: 06/10/2024

  BBB CASE#: ******** (OMC/*********)
  North American Partners in Anesthesia received an inquiry regarding a patient that we provided anesthesia services to on 7/12/23 at ***********************.  Our office conducted a full review of the services for this patient and below is a summary of our findings.
  We billed the charges to the insurance the patient provided to us BCBS.  BCBS denied the charges as Non-Covered. The patient has since provided another insurance which we will bill on behalf of the patient.
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact us if you have any additional questions.
  Kind regards,
  Patient Financial Services 
  North American Partners in Anesthesia
  Office:*************
  Fax: *************
  
  
  

  Customer Answer

  Date: 06/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Theres no acknowledgement of poor customer service practices. Once the new insurance information was provided, they still were sending the bill to the old one. After I called them to make sure they were sending the bill to the right one, I was assured it was and that the bill would not be sent to collections. Without any proper notification, the bill was then sent to collections. I called again and was told that they will reclaim it from collections and take care of it. A month later, collections called me. 
  

  When I asked to speak to someone above the role of supervisor, I was refused and told that supervisor was the top. There is no accountability at this business.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  Business Response

  Date: 06/24/2024

  BBB CASE#: ******** (OMC/*********) Account *********
  
  North American Partners in Anesthesia received an inquiry regarding a patient that we provided anesthesia services to on 7/12/23 at ***********************.  Our office conducted a full review of the services for this patient and below is a summary of our findings.
  
  We billed the charges to the insurance the patient provided to us BCBS.  BCBS denied the charges as Non-Covered. The patient has since provided another insurance which we have billed on behalf of the patient on 6/14/24.
  The account was withdrawn form the collections agency  on 6/10/24.
  
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact us if you have any additional questions.
  
  
  Kind regards,
  
  
  
  Patient Financial Services 
  North American Partners in Anesthesia
  Office:*************
  Fax: *************
  
  

  Customer Answer

  Date: 06/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Their response continues to be unsatisfactory and continue to overlook the gross incompetence on their part. There is no accountability. I accept their response to just be done with this and I hope they are held accountable in other ways like the pending lawsuit against them by other entities
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  Date:05/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had medical surgery on 8/3/2023. In September, I received a bill from North American Partners in Anesthesia for $2,692.13. I noticed on the bill that my name was misspelled. I called and spoke to a representative and he apologized for the error, asked for my insurance information and said it would be resubmitted at a later date. In October-December I continued to receive the same bill and called each month to talk to a representative. Each representative mentioned that the billing department was backlogged due to switching something over and that it would be resubmitted to the insurance company under high priority. In December, the representative flagged my account and told me to disregard any other bills received and that it would not be sent to a collection agency. On May 25, 2024 - I received a letter from a collection agency for NAPA. I have checked the online portal of my insurance company (Highmark PPO Blue) and there have been no claims submitted for NAPA. I just want this service to be submitted to my insurance company so that NAPA can be paid - showing that I have a $0.00 account balance with NAPA. I want this to be pulled from the collection agency as NAPA has not submitted the claim to my insurance company.

  Business Response

  Date: 05/30/2024

  BBB CASE#: ******** ********************
  North American Partners in Anesthesia received an inquiry regarding a patient that we provided anesthesia services to on 8/3/23 at *************************. Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  The patients name  was misspelled initially.  The patients BCBS insurance was not billed,and the patient was incorrectly cycled to collections.
  We have now recalled the account from collections and are billing the patients insurance.
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact us if you have any additional questions.
  Kind regards,
  Patient Financial Services 
  North American Partners in Anesthesia
  Office:*************
  Fax: *************
  
  

• Initial Complaint

  Date:05/29/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 17, 2023 I had surgery at *********************** in *************************. I paid an estimate of $1600.00 prior to surgery. On December 11th I received a bill for $875.00. It listed a total of $11,922.29 with a "provider adjustment" of $9447.29 and my payment of $1600.00. It said if I paid online by January 7, 2024, a discount of $393.75 was offered. On December 22nd I paid $875.00 minus the discount of $393.75 for a total of $481.25. On January 27, 2024 I received another bill for $393.75 stating it was past due. The new bill listed the total bill of $11,922.29 with provider adjustments of $393.75, a new entry of "other" of only $9,053.54 (exactly $393.75 less than the original "provider adjustment) and my total payments of $2081.25 leaving a balance of $393.75 (the exact amount of my discount!). After several phone calls, each time they said they were re-evaluating my account and said to ignore the numerous emails and texts requesting payment. Then on May 7th I was contacted by ********************* of America who advised the bill had been referred for collection. I spoke with a representative and explained my position and said I was disputing the bill. They took my information and indicated I would hear back from them. I've heard nothing else to date. I looked up the "provider" on the internet and saw numerous complaints for unfair and misleading business practices concerning their billing. I am six months into this ordeal and feel compelled to make a complaint. Every time I have spoken to them, they say they're working on it and it will be another 4-6 weeks before it is resolved. Then without any contact, they turned me over to a debt collector. I feel that I do not owe the $393.75 under any reasonable theory. I believe I was falsely induced to pay a bill by a false promise of a discount that has never been given. They appeared to ***** one and then deducted it off the back end by reducing their "provider adjustment" by the same amount.

  Business Response

  Date: 05/30/2024

  BBB CASE#: ******** ********************
  North American Partners in Anesthesia received an inquiry regarding a patient that we provided anesthesia services to on 10/17/23 at ************************************. Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  The patient was billed as a self-pay account. After adjustments and prepayments, the patient was billed for $875.00. The patient was offered a discount of $393.75 if payment made by1/7/24.  The patient took advantage of the discount and paid the remainder of $481.24 on 12/29/23, this payment was made prior to the discount expiration date. Due to an internal billing error the discount of $393.75 was not applied and the account was sent to collections.
  We have now recalled the account from collections and applied the appropriate discount to the account.
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact us if you have any questions.
  Kind regards,
  Patient Financial Services 
  North American Partners in Anesthesia
  Office:*************
  Fax: *************
  
  

  Customer Answer

  Date: 05/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:05/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a patient of ************************** in 2022, he is no longer with them. I called his office for my medical records, he advised I had to call **********************, and gave me the phone number ************ My current Dr. is requesting my medical records. His office has tried twice, *** left about 4 or 5 messages with no return call. I even tried contacting the billing office, who of course picks up immediately. They couldnt help, but she took the message and sent an email to them. She advised they should get back to me within the day that was last week.

  Business Response

  Date: 05/31/2024

  BBB CASE#: ******** (*****************)
  North American Partners In Anesthesia received an inquiry regarding a patient that we provided anesthesia services to on 1/18/22;3/29/22 & 8/2/22. Our office conducted a full review of the services for this patient and below is a summary of our findings.
  The patient is requesting a copy of the medical records.
  ********************** is not the custodian of records and is therefore not able to provide medical records.
  The patient will need to contact the Medical Records at the facility for assistance.  The Medical ****************** at the facility can be reached at ************.
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact us if you have any additional questions.
  Kind regards,
  Patient Financial Services 
  North American Partners in Anesthesia
  Office:*************
  Fax: *************
  
  

• Initial Complaint

  Date:05/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother had two emergency surgeries at a local hospital, she is a non-us person and was just visiting the **. She does not have any insurance. I have been authorized by her to interact with NAPA on her behalf. After the surgery we received two bills (one for $2,194.17 and one for $2,393.64),. Account number is ******************. I reached out to **** early April, April 19th, April 25th to ask for an itemized bill and also told them I was concerned that a "non insurance" discount was posted if I paid before the due date (April 29th), and I did not want to loose it while waiting for the itemized bill because we have high bills and the agent said I should not loose it because I was waiting on them. Long story short, received an encrypted message on May 2nd with an "itemized bill" which is actually not itemized. Tried to make a payment online and now I don't have the discount, so called 3 times today 5/13 and the agents told me since I didn't pay by the due date that the discount is random and I lost it. When I asked to talk to a supervisor they hanged up on me all three times. This is not right, to have patients waiting on them to then charge them extra. Also, her procedures were both less than 35 minutes, itemized bill does not specify hourly rate or how much time was charged. Again, patient is a non-us person without insurance and this is wrongdoing towards people who actually want to be responsible and pay their bills

  Business Response

  Date: 05/15/2024

  BBB CASE#: ********  (*********************************)
  North American Partners in Anesthesia received an inquiry regarding a patient that we provided anesthesia services to on 3/24/24 and 3/26/24 at ******************************.  Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  The patient was a self-pay account, and bills were sent for the total amount due of $4,587.81.
  The patient was offered a self-pay discount of $1,376.34 if the balance was paid within a given time.
  The payment was not made and therefore, the discount was withdrawn. At this time, we will honor the original discount if the payment is made within 30 calendar days.
  Total charges $4,587.81
  Total discount $1,376.34
  Total due $3,211.47
  We will not be able to offer any additional time and the discount will be withdrawn if the payment is not made within 30 calendar days.
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and
  their families and apologize for any inconvenience this may have caused. Please feel free to contact me
  should you need any further information.
  
  kind regards,
  
  ***************************
  North American Partners in Anesthesia
  *** ******** **** *******
  **************************************

  Customer Answer

  Date: 05/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   Payment was not accomplished on time due to patient waiting for itemized bill which was requested early April and received after the bill was due. Patient was going to accept payment discount extension and tried to perform payment immediately but discount was not available as shown in image provided. Please adjust accordingly so payment can be made.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 05/16/2024

  We are sorry that the itemized statement that was requested took longer than the patient expected.

  We will adjust the balance after the paymen is made. Our process does not allow adjustment to be made prior to payment. 

  Patient is advised to call our customer service number at ************ once payment is made so that discount adjustment can be posted.

   

  Kind regards

   

   

  Customer Answer

  Date: 05/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution states that an appropriate refund will be issued within ********************************* and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:05/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I over paid...I was told that a refund would be issued..this was back in October 2013.every time I called they have a different excuse first that the claim was never submitted then it had to be processed then approved..then they have to wait for corporate to get back to them now supposedly refund was approved this was back in March. Well guess what still haven't heard anything..this company is horrible..they threatened to put me in collections on a payment plan they signed me up for. I've made all my payments that were due on time every time..they never submitted my claim to insurance until they realized I over paid..I WANT MY MONEY

  Business Response

  Date: 05/10/2024

  BBB CASE#: ********    (******** /NSC/*****)
  North American Partners In Anesthesia received an inquiry regarding a patient that we provided anesthesia services to on 5/2/23 at Northfield Surgical Center.  Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  The claim was initially billed as a self pay account and the patient paid $2,656.68 towards the charges.
  The patients BCBS ***************** was later provided and subsequently billed.  BCBS processed the claim without a patient responsibility.
  A refund was processed in the amount of $2,656.68 and mailed to the patient on 5/6/24 check # *****
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact me should you need further information.
  
  Kind regards,
  ***************************
  North American Partners In Anesthesia
  ****************************
  ************

• Initial Complaint

  Date:05/07/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called many times (9 times so far) trying for NAPA to adjust the amount that they are billing me for anesthesia services. I called and spoke to a supervisor (****) on 1/10/24 and he stated:- Date of Service 7/25/22, the amount due was $127.29 per *** (already paid). They are billing me $249.45.- D.O.S 10/04/23, *** states that my amount should be $420.75 + $69.51 = $490.26 but they are billing me $1347.39 + $417.07 = $1764.46 - D.O.S 11/27/23, the *** states that my portion is $160.80. They are trying to bill me $453.78. So, I owe NAPA $651.06 for the 3 dates of services mentioned above and not $2,467.69 that they keep billing me for. When I spoke with *** **** on 1/10/24, we agreed that the amount owed was $651.06 and told me not to pay it until I receive a bill with that specific amount. He will escalate (30 days) again for the third time so they can adjust the amount owed. Yesterday I received a letter from a COLLECTION AGENCY stating that I owe the $2467.69. I called NAPA today 05/07/24 and spoke to a ****** and said that she can see in my previous calls' notes that the amount owed is $651.06 and not the $2467.69. She will have some call me back TODAY and will try removing me from collections. NAPA's billing department is a nightmare and they are trying to over billed patients They are not going by the EXPLANATION OF BENEFITS that they receive from the insurance companies.

  Business Response

  Date: 05/14/2024

  BBB CASE#: ********  (*********************)
  North American Partners in Anesthesia received an inquiry regarding a patient that we provided anesthesia services to on 7/25/22,10/4/23 and 11/27/23 at North *********************.  Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  Our office submitted claims on behalf of the patient to the insurance that was provided to us Healthcare Highways. Healthcare Highways processed the claim with a patient responsibility as follows.
  Date of service 7/25/22 $127.29
  Date of service 10/4/23 $490.26
  Date of service 11/27/23 $160.80
  Due to an internal billing error, the insurance adjustments were not taken, and the incorrect amounts were forwarded to collections. The adjustments have now been taken and the invoices have been closed as collections.
  The patient has paid the total due on date of service 7/25/22 for $127.29 which now reflects a $0.00 balance.
  Date of service 10/4/23 and 11/27/23 now reflects the correct amount due from the patient.  The patient will receive a statement that reflects those amounts due soon.
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and
  their families and apologize for any inconvenience this may have caused. Please feel free to contact me
  should you need any further information.
  
  kind regards,
  
  ***************************
  North American Partners in Anesthesia
  Pod ******** **** Patient
  **************************************

  Customer Answer

  Date: 05/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************