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Business Profile

Anesthesiologists

North American Partners in Anesthesia L.L.P.

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This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Anesthesiologists.

Complaints

This profile includes complaints for North American Partners in Anesthesia L.L.P.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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North American Partners in Anesthesia L.L.P. has 4 locations, listed below.

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    Customer Complaints Summary

    • 141 total complaints in the last 3 years.
    • 27 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Service was provided on October18,2023. Received bill towards the end of December. Called Napa on Dec. 26, 2023 to set up a payment plan. The man told me he set up a payment plan of ***** dollars a month but that the last payment would only be, I believe it was *****. I asked if I would get a new statement in the mail reflecting this agreement and he said yes in around a week or so. He also told me that I could set up the account online and track my account there. I asked if he could send me a link to the site in an email to which he did. I never received another bill but I had their address so I sent them ***** dollars per the payment agreement on 1-9-24 by check. I sent a check for ***** on 2-8-24, 2-29-24, 4-2-24 all of which all were cashed. I went to the site on 4-29-24 to check my balance and it said my account had been turned over to collections for non payment. I called them on 4-30-24 and was told it was because I had not set up a payment plan and that payment plans had to be set up with a credit card. I told him I did set up a payment plan and when I had called in Dec 26 and that I was told then I could pay from my checking account by check. After nearly 2 hours I'm being told I will have to call back on Monday to setup a real payment plan that I would have to pay in two payments to my credit card because its been turned over to collections even though it never should have been. They said it was turned over to collections because of lack of payment even though I was paying them every month&never late. They said it was lack of payment because I never setup a payment plan so it was sent to collections. I said how can it be for lack of payment when you cashed my payment checks every month. After I told him about calling in December to set up payments he admitted it never should have been turned over to collections. But now I'm being penalized for their mistakes of which they still have not fixed and it's still in collections which affects credit scores.

      Business Response

      Date: 05/03/2024

      BBB CASE#: ********  (******** /AAT/*****)
      American Anesthesiology of Tennessee received an inquiry regarding a patient that we provided anesthesia services to on 10/18/23 at ********************* ******.  Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.

      This account has already been updated and the payment plan reinstated.

      Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. 

      Patient Financial Services 
      North American Partners in Anesthesia
      Office: *************
      Fax:*************

       

       

    • Initial Complaint

      Date:05/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had surgery on November 17, 2023. Received bill from NAPA in December 2023 for anesthesia performed during surgery. Listed $0.00 paid by insurance. Contacted NAPA to inquire about why insurance was not billed. They reported that they did not have my insurance information. I provided them with my insurance information and they said they would submit the claim to insurance. Received second bill from NAPA in January 2024. Called and was again told they did not have insurance information. I once again provided them with my insurance information. I have since t followed up several times with my insurance company and NAPA, and still no claims have been filed with my insurance, yet NAPA can provide no reason as to why this has still not been done. They continue to say that my account is under Management Review, that they cant tell me why, and that there is no one in Management that I can speak with to find out why my account is in review. I would like my insurance billed and the matter rectified immediately.

      Business Response

      Date: 05/02/2024

      BBB Case # ********  (*******)Account ****************

      ********************** received an inquiry regarding a patient that we provided anesthesia services to on November 17,2023, at ************************.  Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.

      We are in the process of billing the patients BCBS of VA *********  that was received. We have closed the account at our extended billing office. The patient will not receive any additional statements from us at this time. Once the claim has been processed by *********, we will reach out to the patient if there is a patient responsibility.

      Our goal is to provide exceptional patient care and excellent customer service to all of our patients and
      their families and apologize for any inconvenience this may have caused. Please feel free to contact me
      should you need any further information.

      kind regards,

      ***************************
      North American Partners in Anesthesia
      Pod ******** **** Patient
      **************************************

      Customer Answer

      Date: 05/03/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I have been told that they were filing to my insurance many times since December of 2023, yet that still has not been done. I will not be satisfied until my insurance company confirms that they have actually received the claim. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

    • Initial Complaint

      Date:04/30/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving a bill for an anesthesiologist that was in a tier 1 network being billed as a tier 2 with a deductible. My insurance company sent payment on April 9, 2024 for ******* and NAPA keeps sending me overdue notices. My insurance company ** **** has contacted them my HR **** at *************** has contacted them I have contacted them and everyone has stated that its been paid and I shouldnt receive anymore notices. Yesterday I got another overdue notice emailed to me. Today I called NAPA and talked with a representative ******** 04/30/24 at 9:15 am he said it was showing that it was paid and he would send it to the back office for processing and it would take ***** days. I dont want this to go to collections and ruin my credit. This is harassment.

      Business Response

      Date: 05/09/2024

      BBB CASE#: ********  ********* *************
      North American Partners in Anesthesia received an inquiry regarding a patient that we provided anesthesia services to on 11/17/23 at ************************.  Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
      We have now submitted a claim to the patients insurance BCBS VA.  Once the insurance has processed the claim,we will reach out to the patient if there are any patient responsibility.
      The patient will not be receiving any additional communication regarding this charge until the updated insurance payment and adjustment have been posted to this account.  The balance is now zero.  The online patient portal did not correctly update to reflect the zero balance.  This is in process and will reflect the zero balance soon.
      Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. 

      Customer Answer

      Date: 05/09/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because
      The information in my response from NAPA has incorrect information.  It states the wrong Hopital and wrong insurance company. I had my surgery at *************** and my insurance company is HPHC BILH. It solves nothing but how unorganized they are. And I am still receiving texts about my bill being overdue when it was paid.

      *********************





       

      Business Response

      Date: 05/21/2024

      BBB CASE#: ******** *******************
      Please accept our apologies for the incorrect information provided on the initial response.
      North American Partners in Anesthesia received an inquiry regarding a patient that we provided anesthesia services to on 1/24/24 at ***************. Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
      We submitted the claim to the insurance that was provided to us Harvard Pilgrim Health Care.The claim was initially processed with a patient responsibility of $1228.80 which we billed to the patient. The claim was later reprocessed without a patient responsibility. We have adjusted the balance, and the account now reflects a $0.00 balance. The last communication to the patient regarding a balance due was 5/9/24.
      Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused.
      Patient Financial Services 
      North American Partners in Anesthesia
      Office:*************
      Fax: *************

      Customer Answer

      Date: 05/21/2024

      Better Business Bureau:

      As long as I no longer receive any correspondence from them about the money being overdue I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:04/22/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Service date: Feb 6, 2024 Services: anesthesia for knee replacement (CPT *****), peripheral nerve block (CPT *****), and ultrasound needle guidance (*** ******NAPA account # ******** NAPA bill ID # ************** Total initial in-network charges: $4,798.92 GEHA Insurance allowed amount: $930.39 Patient responsibility: $930.39 GEHA Insurance payment to NAPA, check #*********, Mar 11, 2024: $825.96 My remaining balance should be $104.43. Unfortunately, NAPA applied the insurance payment as a debit or expense, instead of crediting the $825.96 to my account. Because NAPA is CHARGING me for the amount of the insurance payment, NAPA says I owe $943.53. I have called NAPA several times and have received verbal assurances that it will be worked out. Yet they are still harassing me with bills in the mail and frequent text messages. I fear they will put my account in collections soon. I want:1) harassing bills and text messages to stop immediately,2) written or electronic notification to me that the error is under review,3) assurance that my account will not be sent to collections for late payment, and 4) an estimate of when the billing adjustment will be made Thank you

      Customer Answer

      Date: 04/23/2024

      Better Business Bureau:

      My Complaint ID ******** has been resolved to my satisfaction. NAPA has subsequently adjusted my bill and I paid the bill online today. Thank you.

      Sincerely,

      *****************************



       

    • Initial Complaint

      Date:04/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recived emails regarding an outstanding bill for a procedure on a collar bone and the anestesia along with it. I have never had this procedure done on me, not have I ever received anethesia from NAPA on any other occasion. I have called them, spoke to a woman in early January 2024 by the name of *** over the phone who said that she would pause my account and correct the information, but continue to get notifications about an outstanding bill and threats of sending it to a collections agency.

      Business Response

      Date: 04/02/2024

      Please see attached

    • Initial Complaint

      Date:03/07/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally dispute the double billing incurred for medical services provided during my daughter's adenoidectomy on 6/22/2023, as documented with repeated correspondence. Prior to the procedure, an estimate ranging from $2577.90 to $3371.10 was provided for a surgery duration of 2 to 3 hours. This estimate was discussed and recorded during a conversation with *****, a billing representative with North American Partners in Anesthesia.Contrary to the estimated 2-3 hour timeframe, the actual surgery duration and booking was only 45 minutes, significantly shorter than anticipated. Furthermore, it was explicitly stated during our discussion that anesthesia services are billed in 15-minute increments. Based on this information, the calculation indicates that 45 minutes equates to 3 blocks of 15 minutes, resulting in what should have been a total charge of $966.72 ($322.24 per 15-minute increment). This is the amount that should have been submitted to our insurance, reduced by them, and then the remaining portion left to be paid by us.However, two SEPARATE bills totaling $1,586.40 each were submitted for reimbursement, a figure that grossly exceeds the actual billable time of 45 minutes. This discrepancy in billing raises concerns regarding the accuracy and fairness of the charges submitted to our insurance provider, as well as the costs disclosed to us prior to surgery.The most fair and ethical path forward would be for us to pay off one bill that has already been submitted for $1,586.40 and adjusted by insurance, with an amount due of $674.22. We should not be held responsible for the duplicate bill.We demand a prompt resolution for the discrepancy between the estimated surgery duration/cost and the ACTUAL surgery duration/cost. Please contact us at your earliest convenience to further discuss this issue.

      Customer Answer

      Date: 03/07/2024

      Better Business Bureau:

      This matter was settled outside of BBB, and I find that the resolution is satisfactory to me and the matter has been resolved. Furthermore, I would be ok if this complaint was removed from the BBB website.

      Sincerely,

      ***************************



       


    • Initial Complaint

      Date:02/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 18 November 2023, I received anesthesia services for my labor/delivery of my child. We keep receiving bills in the mail of $3,831.16 even though our Insurance provider (Tricare) covers this. We have already contacted their customer service and given them our insurance information once and been assured that they would fix the issue but continue to receive the bill.

    • Initial Complaint

      Date:01/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,My name is ***************************, birthdate 08/13/1991, NAPA account **************. Ireceived a surprise bill from NAPA on November 6th, 2023 for $2477.44 for services done at ************************ in ******, ** on August 6th, 2022.This bill was never sent to my insurance company United Healthcare. I have been calling NAPA since November at least once a month to try to get them to submit this claim. Specific call dates are Jan 19th, ****, Dec 8th, 2023, November 27th, 2023, and November 7th, 2023. I keep being told by a representative named ***** that they will submit the claim. Nothing has ever been submitted to United Healthcare, I called and verified this with them in 1/22/****. United Healthcare has called NAPA multiple times during business hours to do a provider outreach and cannot reach any representatives. I have waited on the phone with United Healthcare for over an hour myself and we cannot reach their offices. I have also emailed and sent messages to this companys social media pages without any answer. I continue to receive text messages and bills in the mail from NAPA saying this bill is past due. I should not be responsible for any of this bill if it was in-network and had been submitted on time in 2022 because I had met my deductible. If it was out of network I still shouldnt have to pay the entire bill without it ever being submitted to insurance. I would like to be put in touch with a supervisor to get this matter resolved as soon as possible and for the bill to be removed from my account. Thank you,***************************

      Business Response

      Date: 01/25/2024

      BBB CASE#: ********    (******** /AAG/*********)
      ********************************* received an inquiry regarding a patient that we provided anesthesia services to on 8/6/22 at ************************.  Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.

      The hospital did not provide this patients contact nor insurance information.  Due to the long delay in contacting the patient we are now past the timely filing deadline for the insurance.   As a result, the balance has been adjusted to zero. There is no longer a patient responsibility for this charge.

      Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. 

    • Initial Complaint

      Date:01/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had surgery April 2023. I received a call September 2023 from North American Partners in Anesthesia ([NAPA] American Anesthesiology of Tennessee, PC) asking about my payment of the bill. At that time, it was determined NAPA had an incorrect address on the original bill and it was not sent to me. I corrected the address with them during that call and received the bill a few days later in the amount of $4,053.40. Based on the amount of the bill, I asked NAPA for a few days to work with my insurance to determine if proper payment was made by my insurance back in April 2023. However, **** claimed they would send me to collections if I did not make a payment by September 28, 2023. I paid the full amount of $4,053.40 on September 28, 2023, to keep from going to collections. After I made payment, I contacted my insurance and found out it was billed incorrectly, and my payment responsibility was $275.60. On October 17, 2023, NAPA returned $3,777.80 through direct deposit. Since that time, I continue to receive text messages and past due notices/bills, stating I owe $3,777.80. I received a bill for $3,777.80 in Nov-2023, Dec-2023, and Jan-****. I have called each month asking for the bill to be corrected. I also want an invoice stating the bill has a zero balance, paid in full. Each call the customer service representative has stated it is paid in full (zero balance) but there's a problem with their billing system and it should be corrected to zero the next month statement. I would like for the BBB to contact this business and assist me to push for the zero documentation I am asking for by February ****. I also ask that any negative credit report information be removed immediately.

      Business Response

      Date: 01/23/2024

      BBB CASE#: ********    (******** *************)
      AA of ********* received an inquiry regarding a patient that we provided anesthesia services to on 4/5/23 at ***********************.  Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.

      This account has been updated to reflect that the balance after insurance has been paid.  We are very sorry for the long delay in getting these updates done.  A zero balance statement will be mailed to the patient.

      Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. 

    • Initial Complaint

      Date:01/17/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Like many others, I received a bill for services that was not put through insurance. I called, thinking it was a simple mistake and provided my insurance information. I was told it would be added and refilled. However, it still has not been billed properly 30 days after contact and billing and 45 days from the date of treatment. Yet, they continue to send bills for the incorrect amount. Their customer service is awful. Cannot get in contact with anyone for hours.

      Customer Answer

      Date: 01/17/2024

      Better Business Bureau:

       in reference to complaint ID ********. The business contacted me and resolved the issue prior to a response to my posting. 

      Sincerely,

      *********************************



       

    North American Partners in Anesthesia L.L.P. is NOT a BBB Accredited Business.

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