Complaints

This profile includes complaints for North American Partners in Anesthesia L.L.P.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  North American Partners in Anesthesia L.L.P.

  68 S. Service Road Suite 350 Melville, NY 11747-2358

• 

  North American Partners in Anesthesia L.L.P.

  1305 Walt Whitman Rd Melville, NY 11747-4300

• 

  North American Partners in Anesthesia

  1236 Huffman Mill Rd Ste 2000 Burlington, NC 27215

• 

  North American Partners in Anesthesia

  PO Box 37090 Baltimore, MD 21297

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a procedure that needed an anesthesiologist on 9/2/22. My insurance was billed, and when I received my explanation of benefits from my insurance company, it showed that I owed American Anesthesiology a total patient responsibility of $180 ($90 for two separate invoices). In early December 2022, I received a bill from NAPA for American Anesthesiology, saying I owe them $2415.90. It showed I owed $90 for one service, then $2,325.90 for the other. I looked at the bill and noticed that NAPA did not adjust my bill with the provider discount (which is the contracted amount for the service, which is $450 total for anesthesia). I paid what I actually owed them ($180) which posted on 12/9/22. I mailed in a copy of my EOB to show that I did not owe the $2235.90 as that was the provider discount adjustment that wasn't applied. I called on 1/16/23; the company had received my EOB and sent my account to review. I was told that someone would call me when it was done.I continued to receive a bill, as I was told that they cannot stop the bills from going out. But, as long as my account was in review, I would not be sent to collections. Well, it's been months and my bill has not been adjusted. On Aug 15th, I received a bill for $90 for an invoice I had already paid. I called and spoke with ******* who was not sure why I received a bill, said my account is still in review, and she will escalate my case which will take ***** days. Today, 8/18/23, I received a text from IC ************* a collections agency. NAPA has sent my bill to collections (even though when I spoke to ******* on 8/15/23, I was again told my account was in review and I would not be sent to collections). I disputed the charge and mailed in proof that I do not owe $2145.90 (nor the $90 for the other charge). I called again and spoke with *******. She said someone in another department was in my account and she couldn't do anything. I am worried about being in collections for money I don't owe.

  Business Response

  Date: 08/22/2023

  BBB CASE#: ***************** ***********) 
  ***************************  received an inquiry regarding a patient that we provided anesthesia services to on 9/2/22 at ***********************.   Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings. 
  The charge is being removed from collections and the insurance adjustment posted. This patient has already paid their portion of this charge. The balance will be 0- once all updates are completed.  
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel to contact me should you need any further information. 

  Customer Answer

  Date: 09/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. The business had called me Tuesday, 8/22 at 4:59 pm; I returned the call at 5:08 pm that day and left a message. I called again today, 9/5/23 at 9:35 pm and spoke with Hope; I was told that my account is in hold and I will not be receiving a bill. The $2235.90 has been written off as the provider discount per my insurance. Also, they are moving the $90 I had overpaid for one invoice to credit the second $90 invoice, which would give me the $0 balance. I was also told my account was removed from collections. 
  
  
  
  Sincerely,
  
  
  
  ******* *****
  
  
  
  
  
  
  
   
  
  
  

• Initial Complaint

  Date:08/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a routine colonoscopy and my doctor used North American Partners in Anesthesia (****) for their billing services. Due to high risk factors for colon cancer, I get colonoscopies every year (for the last four years) for cancer screening. I have never once been billed for the anesthesia because it is covered under my insurance as a routine screening (I verified this with my ********************** insurance provider). NAPA incorrectly billed the procedure and sent me a bill for $416. I've called and asked them to re-code this bill four times now. Each time they say "it's under review", there's no estimated date for completion, there is NEVER a supervisor, and they keep sending bills. Almost every review I've seen online is identical to this. Please do something. People are getting sent to collections unnecessarily and this company is single handedly destroying people's credit.

  Business Response

  Date: 08/15/2023

  BBB  Case #  ******** (****)
  AMERICAN ANESTHESIOLOGY OF ******** received an inquiry regarding a patient that we provided anesthesia services to on May 11,2023, at ****** Ambulatory Surgery. Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  The claim was billed to the insurance that was provided to us BCBS VA. BCBS ** processed the claim with the patients responsibility of $416.34 which was subsequently billed to the patient.
  The patient is disputing this amount billed as incorrect because of the code used to bill the claim.
  We are unable to update this to a screening as it is not documented on the anesthesia record. We cannot use a history of  polyps to make this a screening.
  In order to change the coding, the patient will need to provide an updated medical record with documentation of this being a screening colonoscopy.
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact me should you need any further information.
  
  kind regards,
  ***************************
  ***** ******** ******** ** **********
  *** ******** **** *******
  **************************************
  ************

• Initial Complaint

  Date:07/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regards to the billing department. We have had to jump through so many hoops to set up a payment plan. They only allow it to be set up certain days of the month and do not allow for auto pay so you are forced to contact them every month. They also force you to pay their predetermined monthly payments instead of what you can afford to pay. The staff do not help when it comes to helping you get answers to why things are done certain ways. Their accounting/billing system is in desperate need of an upgrade.

  Business Response

  Date: 07/14/2023

  BBB CASE#: ******** (******)
  
  AMERICAN ANESTHESIOLOGY OF *********, PC received an inquiry regarding a patient that we provided anesthesia services to on January 27, 2023 and May 2,2023  at ******************************************* . Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  The claim was billed to the insurance that was provided to us UHC/OXFORD. UHC processed the claim with patient responsibility of $911.60 on the 1/27/23 date of service and $233.20 on the 5/2/23 date of service for a total patient responsibility of $1,144,80. These amounts were subsequently billed to the patient.
  Below are the documented conversations and actions we have taken regarding the account.
  On 5/9/23  SPOKE TO PATIENT'S HUSBAND ********,******** CALLED TO SET UP A BUDGET PLAN. ADVISED THE DUE DATE ON THE STATEMENT IS 05/17 AND TO AVOID DUPLICATE PAYMENTS HE CAN CALL CLOSER TO THE DUE DATE TO SET UP THE BUDGET PLAN. ORIGINAL AMOUNT $911.60 6 PAYMENTS OF $152.00 AND THE LAST PAYMENT OF $151.60. ******** AGREED AND WILL CALL BACK 4 DAYS BEFORE THE DUE DATE. NO FURTHER QUESTIONS.
  5/31/23 INBOUND CALL SPOKE WITH ********, ASKED ABOUT DISCOUNT,ADVISE NOT ABLE TO APPLY ANY OTHER DISCOUNTS REQUEST BUDGET PLAN.ADVISE OF BUDGET PLAN AGAINST TOTAL ACCOUNT BALANCE PATIENT WOULD LIKE TO RECIEVE I/S 1ST CORRESPONDENCE CHECK. VERIFIED ADDRESS IN ARTIVA MATCHES HOST SYSTEM. ATTACHED ITEMIZED STATEMENT SENT FOR SECOND CORRESPONDENCE CHECK NO FURTHER QUESTIONS
  6/15/23 SECOND CORRESPONDENCE CHECK. VERIFIED ALL PAGES ARE FOR PATIENT AND ADDRESS IN ARTIVA MATCHES HOST SYSTEM. MAILED ITEMIZED STATEMENT.
  7/3/23 INBOUND CALL SPOKE WITH ******** PATIENT'S HUSBAND. HE WAS CALLING TO SETUP PAYMENT PLAN. I ADVISED OF 4 DAY WINDOW TO SETUP BUDGET PLAN AND MAKE FIRST PAYMENT. HE WILL CALLBACK. NO FURTHER QUESTIONS.
  7/13/23 NBOUND CALL SPOKE WITH PATIENT'S SPOUSE ******** CALLING TO SET UP A BUDGET PLAN . TOTAL BALANCE DUE $1144.80. SET UP 6 MONTH BUDGET PLAN FOR $191.00 DUE EVERY MONTH AND LAST PAYMENT WILL BE $189.80. COLLECTED FIRST PAYMENT ON ATHENA **** FOR $191.00. CONFIRMATION#  **********.REMAINING BALANCE DUE $953.80. ADVISED THE NEXT PAYMENT DUE IN 30 DAYS."
  We are billing the patient per our policy utilizing the  billing system used by our organization.
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact me should you need any further information.
  
  kind regards,
  ***************************
  ***** ******** ******** ** ********** ******
  ***************** ********* **********
  **************************************
  ************

  Customer Answer

  Date: 07/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   The business is doing nothing to resolve their outdated billing system. You can review the ****** reviews for the business to get more examples of the inadequate patient services they provide. They basically hold you hostage to terrible policies and do nothing to make the experience any easier. It speaks to how outdated their systems are that they can't process auto pay on a payment plan. They are in desperate need of change. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

• Initial Complaint

  Date:05/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 14, 2023 I had a procedure done at ******************** in Northeast ************. I had a chest catheter removed per dialysis treatment purposes. My insurance company was billed but I received an invoice from North American Partners Anesthesia company for $2,307.54. I then contacted ******************** who directed me to call their billing **** which I called and I was told that my chest catheter removal procedure was paid for by my insurance company and that they do not have and dealings or business with NAPA. I researched NAPA and found several complaints from people who they tried to bill and invoice fraudulently and I want them to remove my contact information from their billing system because my procedure was already pays for by my insurance company.

  Business Response

  Date: 05/23/2023

  BBB CASE#: ******** (*******)
  
  NORTH AMERICAN PARTNERS IN ANESTHESIA, received an inquiry regarding a patient that we provided anesthesia services to on April 14,2023 at American *********** of PA. Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  Due to an internal billing error the patients insurance information was not updated to the account. The patient was billed as a Self Pay patient. A statement was sent to the patient.
  Additionally, the coding on the account was inaccurate.  We have since updated the coding to reflect the
  Proper procedure.
  
  We have since obtained the patients insurance information and a claim will be forwarded to the insurance for processing.
  We have not taken the following steps:
  Closed the account at our extended billing office *******.
  Left a voice mail message for the patient at the number on file.
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact me should you need any further information.
  ***************************
  North American partners in Anesthesia (NAPA)
  Patient ********* Services, Supervisor
  **************************************
  ************

  Customer Answer

  Date: 05/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have spoken with Azura Surgerys billing **** directly and was informed that they do not have any dealings witH NAPA and that the so-called invoice billing was erroneous and not legitimate and was not based on the services that I received from Azura Surgery on the date in question April 14, 2023. I was told that my account is at zero balance and my procedure was paid for in full including my anesthesia that was given to me during the service. I will contact my insurance company and speak with them about this because I shouldnt be billed by NAPA under any circumstances for this procedure.

   

  Thank you 

   

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 06/02/2023

  BBB CASE#: ******** (*******)
  
  Per the response form the patient, she left a message at the contact information that was provided from our research.  There is no additional information that we can provide at this time. 
  Again,the patient will also be able to verify the anesthesia provider by obtaining a copy of her medical records from the facility.
  
  kind regards,
  ***************************
  North American partners in Anesthesia (NAPA)
  ***************** Services, Supervisor
  **************************************
  ************

  Customer Answer

  Date: 06/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I havent been able to speak with anyone from Azura to confirm the response that was given to n The BBB from NAPA. Once I am able to speak with someone from Azura then I will believe that they the invoice from NAPA is legitimate. I must speak with someone from Azura first to confirm legitimacy before I am able to accept the response to The BBB from NAPA. 

  ***************************;

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  
   
  

• Initial Complaint

  Date:04/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is taking advantage of innocent people. I received a bill that I was not supposed to get in the mail and continue with my incorrect name. I called correcting my name and providing my health insurance information since I knew this service was covered. I continued to get a bill even though my insurance confirmed there would not be a patient balance. However, I still continue to receive a bill. I called North American Partners in Anesthesia 6 times to have this resolved. There has been no resolution. This company is ridiculous.

  Business Response

  Date: 05/11/2023

  BBB CASE#: ********  (*********)
  
  NORTH AMERICAN PARTNERS IN ANESTHESIA, received an inquiry regarding a patient that we provided anesthesia services to on February 20, 2023, at ********* Hospital. Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  At the time of service, we did not receive the patients insurance information. The patient was billed as a Self Pay patient. Statements were sent as well as phone calls were placed to the patient.
  We have since obtained the patients insurance information which is *********** A claim was sent to ********** on 3/22/23. Insurance has processed the claim and the account is paid in full as of 4/6/23. There is no patient responsibility.
  Due to an internal billing error, the managed care adjustment from the ********** Explanation of Benefits (EOB) was not taken and the patient was inadvertently billed.
  We have not taken the following steps:
  Closed the account at our extended billing office *******.
  Applied the missing managed care adjustment.
  Left a voice mail message for the patient at the number on file.
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact me should you need any further information.
  ***************************
  North American partners in Anesthesia (NAPA)
  Patient ********* Services, Supervisor
  **************************************
  ************

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a surgery 1/30/23 at ***************************. I am fully insured under BCBS of **. **** continues to send bills in excess of $2800 to me as a self-pay/uninsured client and my insurance records no evidence of any claim/bill related to ****. Additionally, when I sign on to the **** online portal, it notes that I have $0 due and there is no option to pay. I have tried to contact **** to no avail. Again, there is no record of this provider or claim on my insurance; I have also contacted my insurer by phone and they had no record of ****. This bill is illegitimate and ****s practices are predatory. My insurance should cover at least part of this bill but I cannot get any information from **** about this, nor will they adjust the amount.

  Business Response

  Date: 05/10/2023

  BBB CASE#: ********  Deutsch
  
  NORTH AMERICAN PARTNERS IN ANESTHESIA, received an inquiry regarding a patient that we provided anesthesia services to on January 30, 2023 at ***** hospital in ********.  Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  At the time of service, we did not receive the patients insurance information. The patient was billed as a Self Pay patient and sent three statements.
  We have since obtained the patients insurance information which is BCBS of MD.  A claim was sent to BCBS of MD on 4/24/23.Insurance has processed the claim and the account is paid in full as of 5/3/23.  There is no patient responsibility.
  We reached out to the patient on 5/10/23 to advise and left a voice mail message.
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact me should you need any further information.
  ***************************
  North American partners in Anesthesia (NAPA)
  Patient ********* Services, Supervisor
  **************************************
  ************

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refund of over billing Date of Service 02/15/2022 Contacted my ***************** ******************** and they in turn contacted NAPA on 7/22/22, 8/9/2022, 9/10/22, 11/9/2022.Then I reached out to NAPA directly and was told that I needed to request a refund and not the insurance company. At NAPA I spoke to Asia on 12/8/22 who escalated the refund request to "An urgent review log". I called again today and was told the same thing. I also tried to call their corporate office in Melville ** and the person answering the phone would not transfer me to the *** or Complaint area. So I am now filing a complaint with the BBB.

  Customer Answer

  Date: 02/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Hemorrhoidectomy surgery done at ********************************** in ******, ** on 11/23/2022. I am a 100% Disabled Veteran and my surgical procedure was pre-approved and handled by the VA through its community care network. I provided all the billing information at check-in for surgery. The VA through its ************** program managed by TriWest Healthcare Alliance paid all my medical bills for the surgery. I recently received a surprise bill from NAPA / American Anesthesiology for $1769.60 payable to ****** ANESTHESIA GROUP PLLC (Account Number *********. I am NOT responsible for this bill and it is a violation of ** law to bill me. This bill should have been sent to:TRIWEST VA CCN Claims ************************************************* The VA AUTHORIZATION NUMBER for this billing is: ************

  Business Response

  Date: 01/13/2023

  *************************** PLLC received an inquiry regarding a patient that we provided anesthesia services to on November 23, 2022 at **********************************. Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  At the time of service, the facility did not provide insurance information to us. The patient was registered as Self Pay and sent statements by our Self Pay Vendor.
  The patient provided insurance information on her Veterans Admin ** policy. The claim has now been billed to the patients insurance.
  

  We have taken the following steps:
  Reached out to the patient via telephone and left a voice mail message
  Closed the account at our extended billing office

  
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact me should you need any further information.

  
  

  Customer Answer

  Date: 01/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:01/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to receive bills from this ********************* who is now threatening, in their latest bill, to turn the matter over to collections. I have called the number listed on the bill multiple times to let them know that based on our combination of ********* our supplemental insurance and already paid out of pocket, we do not owe any additional money. Each time I speak to someone they agree with me and tell be to disregard the bills, yet the bills continue to arrive. to I have attached the recent bills. I would like this situation resolved to show that we do not owe anything and the bills to cease.

  Customer Answer

  Date: 01/29/2023

  At this time, I have been contacted directly by North American Partners in Anesthesia regarding complaint ID ********, however my complaint has NOT been resolved because:

  The business contacted me by phone and said they found an error in claim submitted and had resubmitted to ******** and I wouldnt be getting any more statements. We will see what ******** has to say.  

   

  ***** And *********************

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had cosmetic surgery with *******************************************************, **************************************************************************** done at ******************************, ************, **. All fees associated with the surgery were detailed ahead of time and paid ahead of time. The anesthesia service was paid ahead of time and I had a detailed conversation with the hospital about the service and cost. Today, I received a bill from North American Partners in Anesthesia. This bill is bogus and not part of the service I received. The bill is for an additional $2230 but I already paid the hospital directly.

  Customer Answer

  Date: 12/20/2022

  Better Business Bureau:
  
  I have heard from my doctor that they made a mistake and will be assisting in resolving this issue.  have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************