Complaints

This profile includes complaints for North American Partners in Anesthesia L.L.P.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

North American Partners in Anesthesia L.L.P. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  North American Partners in Anesthesia L.L.P.

  68 S. Service Road Suite 350 Melville, NY 11747-2358

• 

  North American Partners in Anesthesia L.L.P.

  1305 Walt Whitman Rd Melville, NY 11747-4300

• 

  North American Partners in Anesthesia

  1236 Huffman Mill Rd Ste 2000 Burlington, NC 27215

• 

  North American Partners in Anesthesia

  PO Box 37090 Baltimore, MD 21297

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has officially been a year since my date of service when I was provided services on 11/30/2022. During this year, I have argued non-stop with NAPA to correct my bill, which they refuse to do. First, there was an issue with how my insurance processed the claim, which is not the fault of NAPA. However, once that issue was fixed, everything thereafter is a non-stop battle with them to correctly represent what I owe them. Specifically, NAPA keeps trying to state that I owe them $1,074.60. This is entirely incorrect. This also is only for one bill for the actual anesthesiologist, not even the nurse who assisted, for which there is another bill, that I have yet to receive in all this time. After fighting with NAPA for several months, I was finally told to ignore the incorrect bills (they kept submitting the bill to be under "review"), and that I should wait until my original case worker reaches out to me to inform me what to do. This conversation happened with a service representative on May 26, 2023. Then, they eventually send the bill to collections without me once receiving a call. It took forever, but I was finally given the number for patient financial services, rather than just the initial customer service line. From there, I was able to send in my EOBs to an actual place. For the anesthesiologist, I should only owe $15.99 after insurance and for the nurse, I should only owe $96.78, leading to a total of $112.77. I have called repeatedly since then to insure that they correct the bill. In my most recent call, the representative I spoke to told me that my EOBs were correct. Then, I promptly received yet another incorrect bill for $1,074.60, and I am now being given the run around and told to "wait" until the bill is corrected, which is the same advice I was given before it was given to a collection agency. I have called today, 12/4/2023 and I am waiting a phone call return, but at this point, I do not trust this agency to correct their mistakes.

  Business Response

  Date: 12/06/2023

  BBB CASE#: ********  (******** /AAT/*****)
  AA of ********* received an inquiry regarding a patient that we provided anesthesia services to on 11/30/22 at ******************** Hospital.  Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  
  The missing insurance adjustments have been posted bringing the total balance due from the patient to $112.77.  The patient will be billed for the correct amount shortly.
  
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. 

  Customer Answer

  Date: 12/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I have paid the corrected bills in full, and I have attached a receipt. 

  
  Sincerely,
  
  *******************
  
  
  
   
  

  
  

• Initial Complaint

  Date:11/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NAPA is pushing for me to pay out of pocket even though I have contacted them several times about filing with my insurance company. I am unable to file the claim myself as they have not provided the details required for me to file with my insurance company. My insurance provider has called them on my behalf with no resolution after **** stated that the claim was denied (there was no claim filed - first lie from NAPA). They state they will submit the claim again and they do not. During my most recent conversation with them, they stated they had submitted one claim that insurance had paid but need to submit another. This is certainly untrue as my insurance provider confirmed that they have received no claims from NAPA. I have let NAPA know that I will not pay this bill until it is filed with my insurance company, which they are now stating may take another 30 days and my current insurance policy will end in 32 days, which is putting me in a bind if I no longer have access to submit my own claim if needed.

  Business Response

  Date: 12/01/2023

  Complaint ID: ********               (*******************)

  
  AA of North ******** received a complaint regarding a patient that we provided anesthesia services to on 08/19/23 at ***************. 

  Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  
  The updated Aetna policy number was provided on 10/16/23. It has been added to the account, the account has been updated to stop billing to the patient, and the claim will be filed soon
  
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused.

  
  

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is wanting me to pay out of pocket for services, when I have valid insurance. I received anesthesia twice, once in May, and once in November. They put both sums together and expect me to pay in a month's time almost $5,000. It's on them to bill my insurance. I called twice and got the runaround. I called my insurance company, and they called as well. Waiting to see if this gets resolved. My insurance will let me know. This company must not be aware of the federal law No Surprises Act. In my view, they are breaking it.

  Business Response

  Date: 11/16/2023

  BBB Case #  ******** (******) Account ****************
  
  ********************** received an inquiry regarding a patient that we provided anesthesia services to on May 17, 2023 and September 29, 2023, at **** Northwest ***************   Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  
  The demographics provided to us by the facility did not provide the patients insurance information.
  
  We will be billing the patients insurance and requested the invoices be closed at our billing office.
  
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and
  their families and apologize for any inconvenience this may have caused. Please feel free to contact me
  should you need any further information.
  
  kind regards,
  
  ***************************
  North American Partners in Anesthesia
  Pod ******** **** Patient
  **************************************

  Customer Answer

  Date: 11/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had surgery in May, 2022. After I received my insurance statements and a bill from this company, which was correct, I paid the outstanding balance.Over a year later, I received another bill from this company stating I owe them $1,994.30. I call the company and the representative stated that I didn't owe anything. My bill was paid in full. It looked to her like they had double billed the insurance company and had to refund some funds. The balance was to be adjusted off my bill.I received a text message over the weekend stating I owed this money again. I have tried to reach out to the company again to no avail.I will not pay any more money to them. And I want this balance removed from my account immediately.

  Business Response

  Date: 11/16/2023

  BBB Case #  ******** (******************************* ****) Account number- *********
  
  ********************** received an inquiry regarding a patient that we provided anesthesia services to on May 4, 2022, at ***********************.   Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  
  We billed the insurance that was provided to us BCBS of ** on behalf of the patient.  
  
  Invoices ****** and ****** have been processed.  Patient responsibility has been billed and paid.
  Invoice ******* has been billed to the insurance carrier but has not been processed as yet.
  
  Due to a system error the patient was inadvertently billed for the amount currently billed to the insurance carrier.  The invoice billed to the patient has been closed.
  
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and
  their families and apologize for any inconvenience this may have caused. Please feel free to contact me
  should you need any further information.
  
  kind regards,
  
  ***************************
  North American Partners in Anesthesia
  Pod ******** **** Patient
  **************************************

  Customer Answer

  Date: 11/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [The insurance company was billed twice for this service. They have paid their portion. My insurance company says the provider has billed them several times for the same procedure and the bill was paid.
  The company needs to remove the balance from my account and stop billing the insurance company because they have received the funds they are *********** already.
  The company is not to contact me or my insurance company anymore pertaining to these charges.]

  
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a formal complaint against North American Partners in Anesthesia (henceforth referred to as NAPA) for medical billing practices that are probably illegal. This started in May 2023 when I received a bill for over $3000 for medical services, the bill indicated that some expenses may not be covered by insurance so I called my insurance company who indicated that I was only responsible for a portion of said bill (around $750). I then called NAPA and informed them what my insurance company had indicated, I also have an explanation of benefits that confirms the amount I am responsible for paying. They indicated I would receive a corrected bill for payment, but each month I received a bill for around $3,000. After receiving each of these bills, I again called NAPA and explained the situation and requested to pay the amount that I was legally responsible for paying. They would not let me pay that amount. Additionally, in July, I had my health insurance company call on my behalf, which did nothing to correct the amount on my bill. Since they would not let me pay the amount I was legally required to pay, they sent the total bill to collections, which I contested to both NAPA and the collections agency. After calling **** relentlessly at the end of October after being referred to collections, they did correct the total bill and let me pay the amount that I am responsible for after I informed them that I work for the government and I knew that their billing practices were not normal or correct. I have an email receipt that indicates that I paid the portion of the bill that was my responsibility. However, today I received a text message from NAPA indicating I need to pay that amount again, despite the fact that I paid the full bill last Friday and have a receipt. I have copies of all of the bills they sent, insurance information, the collections letter and the receipt. I dont know what I can do other than report them for fraudulent billing practices.

  Business Response

  Date: 11/16/2023

  BBB Case # ********  (******)Account number- *********
  
  ********************** received an inquiry regarding a patient that we provided anesthesia services to on April 4, 2023,at **************************.  Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  
  The initial demographic information provided to us by the facility showed an expired insurance. The patient was subsequently billed as a self-pay account.
  
  Insurance information was later received.  The claim was submitted and processed.  The amount of $743.87 was applied to the patients responsibility by the insurance carrier.  This amount was billed to the patient. The patient paid this responsibility via credit card on  11/3/23. The patients account currently has a $0.00 balance.
  
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and
  their families and apologize for any inconvenience this may have caused. Please feel free to contact me
  should you need any further information.
  
  kind regards,
  
  ***************************
  North American Partners in Anesthesia
  Pod ******** **** Patient
  **************************************

  Customer Answer

  Date: 11/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The company is misrepresenting the facts regarding the reasons that there was an unresolved billing error in their system.

  The insurance information that was initially provided to NAPA should have been correct, since it was the first year I utilized that specific provider there is no reason why it would have been considered expired. The first time I called NAPA, their staff told me the amount I was responsible for paying but indicated I could not pay it until it was fixed in their system. I never received a corrected bill from the company. I also had my insurance company call your company to address the billing error, however NAPA still did not correct the situation in a timely manner or allow me the opportunity to pay my responsible portion prior to referring me to a collections agency. I will note that I called NAPA at least 3-6 times before being able to pay my bill on November 3rd, so I was very frustrated to receive a duplicate bill via text message on November 11th. When I called NAPA on the 13th, they indicated that it wouldnt be resolved for another 30 days. I will note that they now acknowledge that I paid the bill in full. However, I feel that my overall experience is reflective of their organization and questionable billing practices as I should have received a corrected bill after informing them of their error the first time, or at the very least after my insurance called them in July.  The company wasted a lot of their staff time, as well as my time, by attempting to charge me more than the insurance company allowed. I feel this company should be fully investigated for potential medical billing fraud to prevent this from happening to other individuals.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:10/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving recurring bills for a claim that has been processed and paid according to my EOB from my healthcare provider.they insist I provide prove of payment nd will not accept my EOB as evidence of payment and are threatening collections

  Business Response

  Date: 10/19/2023

  BBB Case # ********  (*****)Account number NCT ******
  
  ********************** received an inquiry regarding a patient that we provided anesthesia services to on April 1,2022. Our office conducted a full review of the
  billing for the services for this patient and below is a summary of our findings.
  
  We billed the patients insurance that was provided to us, Anthem BC/BS.   Anthem BC/** processed the claim and applied the entire charge amount of $3,702.33 to the patients responsibility. This amount was subsequently billed to the patient.
  
  We have not received a payment from the patients insurance.
  
  To further research the patient will need to provide proof of payment that was made.
  A copy of the *** showing the entire claim amount being applied to the patients responsibility is attached.
  
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and
  their families and apologize for any inconvenience this may have caused. Please feel free to contact me
  should you need any further information.
  
  kind regards,
  
  ***************************
  North American Partners in Anesthesia
  Pod ******** **** Patient
  **************************************
  ************

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has a representative that to our understanding was supposed to provide anesthesiology services (epidural) for my wife's delivery of our baby boy. We did not choose this company but must have been a firm used by the hospital regularly. We didn't know any better.My wife gave birth back on April 7th of this year and had requested an epidural. Once the nurses requested the representative anesthesiologist come to provide the service, he took 90 minutes to show up. He was then in the room approximately 9 minutes and did not seem confident nor like he knew what he was doing. He caused severe pain to my wife's back and then the epidural wasn't performed correctly. It didn't work.This person seemed unprofessional and simply shrugged and left.About a month after the baby's birth we received a bill for $2,011.13 This was a huge shock considering our entire hospital bill was less than this.I called and spoke to a rep and explained there must be a mistake - we weren't using insurance but we're self-pay. I also explained the situation above.She recommended we email the company explaining and asking for an elimination of the bill or at least a reduction.We emailed 3 times and never received a response. We called multiple times and one time a rep told my wife they would either eliminate the bill or reduce it plus we could get on a payment plan. 6 months passed however and we never heard anything else. Then two days ago we received a form letter from the stating, "This case was reviewed carefully in light of your dispute. It was found that services provided were appropriate and the balance remains...".This business has horrible reviews everywhere you look, including the BBB website. They are shameful, unprofessional, and scammers in my opinion.It has felt futile trying to work with them!

  Business Response

  Date: 10/18/2023

  We need to be able to identify an account before it can be reviewed.  Please provide additional information such as an account number, or the patient's name and birth date.  You can email those details to us at aa-************************************** to avoid having them accidentally posted to the public BBB website.  Please reference the BBB complaint number ******** if your email.  

  Customer Answer

  Date: 10/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Today is the 5th day since receiving their email asking me to send them our account #, name, and birthdate. I sent all this to them via email today (See attached screenshot). My complaint has not yet been resolved as I am awaiting their response from my most recent email sent today.

  Thank you,

  ***********************
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 10/25/2023

  BBB CASE#: ********    (******** /AAG/*******)
  *************************** received an inquiry regarding a patient that we provided anesthesia services to on 04/07/23 at ******************************.  Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  
  This case was reviewed carefully in light of the dispute, both by billing and by clinical staff.  It was found that the services provided were appropriate and the balance remains patient responsibility.  They are welcome to call the number on their billing statement to set up a payment plan or arrange a settlement.  That number is ************, representatives are available from 8 am to 5 pm on business days.

  There is no further action to be taken on our part on this account.  

  
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. 

  Customer Answer

  Date: 10/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Sadly, just as expected. Their response included this line: "Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused".

  Not only did they miserably fail at providing anything close to patient care, they continually and repeatedly provided the poorest customer service. Only since filing a complaint with the BBB has this company responded and responded in a timely matter - only when their somehow forced to.

  They aren't willing to help, only push me back to another phone number to get the run-around and get nowhere with them. As I stated multiple times before, they have never replied to any of our previous emails or phone calls! They only kept sending us the same astronomically high bill - ridiculously high bill, for 6 months, with no explanations, no apologies, no help whatsoever.

  I'm convinced they're just offering their phone # because the BBB is now somehow involved. Plus they've stated their intent in their last message: "There is no further action to be taken on our part on this account."
  

   

  
  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:10/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received service from this company on May 24, 2023. I received an invoice of $325.60 and paid it in full on July 14, 2023. I mistakenly paid it again on July 18, 2023. I immediately called the company and they told me that they see the overpayment and I would receive a refund in **** days. After 2 weeks I called again and was told it would take ***** days. After 60 days I called again was told it would take ***** days. I have not received a refund yet.

  Business Response

  Date: 10/19/2023

  BBB Case # ********  (******)Account number  ********
  
  Piedmont ******************** Associates, LLC received an inquiry regarding a patient that we provided anesthesia services to on May 24,2023 at *************************.  Our office conducted a full review of the
  billing for the services for this patient and below is a summary of our findings.
  
  We billed the patients insurance that was provided to us, ************ ************* processed the claim with a patient responsibility of $325.60 which was subsequently billed to the patient.  
  
  The patient paid this amount twice in error creating an overpayment of $325.60  This overpayment of $325.60 was refunded to the credit card that was used to make the original payment on 10/18/23.  
  
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and
  their families and apologize for any inconvenience this may have caused. Please feel free to contact me
  should you need any further information.
  
  kind regards,
  
  ***************************
  North American Partners in Anesthesia
  Pod ******** **** Patient
  **************************************
  ************

  Customer Answer

  Date: 10/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  North American Partners in Anesthesia failed to properly bill my insurance at the time of service. I gave birth to my son in October of 2020 and received an epidural from one of their providers. I supplied the hospital (North ****** *************** with my insurance and correct contact information, but NAPA failed on all accounts to file the claim in a timely manner, or contact me through the appropriate channels. They have since sent the bill to collections, notating it as "self pay" and I was informed that they had been sending all correspondence to my COLLEGE apartment address. I do not even remember the full address, and neither my husband nor myself would have provided it. We registered online before going into labor and supplied the correct insurance and contact information. I am now having to spend my very valuable time sorting this out due to their complete administrative failures. I had met my out of pocket maximum for the year and effectively do not owe them a dime. It is a shame that I am being penalized and having to spend so much time sorting out their mistakes. I am less than two months away from delivering at the same facility and I have my concerns that they will fail to properly bill me. Again. I would elect to use a different practice/provider if I could.

  Business Response

  Date: 09/27/2023

  BBB Case # ******** (******)
  
  Austin Anesthesiology Practice received an inquiry regarding a patient that we provided anesthesia
  services to on 10/5/2020 at North **********************  Our office conducted a full review of the
  billing for the services for this patient and below is a summary of our findings.
  
  At the time of service, we were not provided insurance information for the patient. The patient was billed as a self pay account and statements were sent to the address that was provided to us as part of the patients demographic information.
  
  The following outlines communication with the patient:
  
  12/08/20 Statement mailed
  01/12/21 IVR call to ************ for past due balance. Correct party heard message
  01/16/21 Statement mailed
  01/19/21 IVR call for past due balance. ****** pressed prompt to Speak to PSR about new insurance/questions about bill but did not speak with a rep.
  It is now past the time allowed to bill the patients insurance.  We are not able to bill the insurance.
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and
  their families and apologize for any inconvenience this may have caused. Please feel free to contact me
  should you need any further information.
  
  kind regards,
  
  ***************************
  North American Partners in Anesthesia
  *** ******** **** *******
  **************************************
  ************

• Initial Complaint

  Date:08/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account Number: ******** On **/**/2023, I had an emergency procedure done at the hospital. American Anesthesiology (a NAPA Company) billed me $492.50 and $79.84, which I paid promptly. On 4/18/2023, I had another procedure done in which American Anesthesiology billed me $140.14. After discussing these claims with my insurance, we realized that the insurance should have covered 100% of the 03/16/2023 charges. My insurance company sent American Anesthesiology $572.34. 05/25/2023- I called to get an updated on the refund. I was told that it was in progress.06/16/2023- I called and was told that the $140.14 would be deducted from the $572.34 and that the refund was in progress.06/27/2023- Called for update and was told that the refund takes up to 60 days from May 30. 07/25/2023- Called and was told that the refund request will be escalated on the 60th day.08/14/2023- Called and was told that the refund request couldn't be escalated until after 90 days.08/28/2023-Called and was told that the refund request was never escalated.I am tired of getting the run-around from this company. Please assist in getting me the $432.20 refund that I am due. I have a stack of medical bills and I need these proceeds to help pay them. Thank you.

  Business Response

  Date: 08/30/2023

  BBB CASE#: ******************************* 
  American Anesthesiology of South ******* received an inquiry regarding a patient that we provided anesthesia services to on 03/16/23 at St ******* Hospital **.  Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings. 
  
  We are experiencing delays in processing patient refunds.  I have escalated this particular request and will monitor the account until the refund of $432.20 has been completed.  Feel free to contact me, **** ********************** Coordinator, ************, *********************************** with any questions or concerns. 
  
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel to contact me (**** ***** **************** Coordinator, ************, *********************************** should you need any further information. 

  Customer Answer

  Date: 08/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************