Business Profile

Laundry Equipment

CSC ServiceWorks, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry Equipment.

Important information

Customer Complaint:
Please be advised that due to the high volume of complaints for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for CSC ServiceWorks, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

963 total complaints in the last 3 years.
287 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Second time I have lost money with them and had to chase them around. Still haven't gotten a refund from three years ago. Now, they tell you twice on their customer service line ************ that you can file a refund request online. But when you try that, you must download the app to do so. I am not downloading an app for a one-time thing that probably will never happen. When you call customer service, the wait times are ridiculous, so I guess they are banking on folks just giving up and letting go. That also proves that they have a lot of problems if their phone lines are so backlogged.I see on here that they are affiliated with Applicance Warehouse, which makes everything clear. Those are some of the most vicious crooks in their industry. Predatory and unapologetic about it.It is not worth the hassle. Just adding my name to the long line of folks they have wounded and injured for the sake of the almighty (in this case) quarter.
Business Response
Date: 07/06/2023
Good afternoon *****
Thank you for contacting CSC ServiceWorks. We apologize for the troubles and frustration you have experienced while attempting to receive a refund.
In order to assist you further. please provide the full property address where the funds were lost at (as the address provided in your complaint is not registered in our system), the total amount of funds lost, and provide an overview on how the funds were lost. If you have submitted a prior refund regarding this matter, please provide the date the request was submitted.
We look forward to hearing back from you and resolving your concerns.
Regards,
CSC ServiceWorks Team
Initial Complaint
Date:06/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/23/2023, I had a service order for another switch of stackable washer/dryer unit, as the washer was not working (this is the 3rd service order within a month) and yet, still no workable machine was delivered by a technician. The technician picked up the unit since it did not work, and he didnt have a workable replacement which happened before. I called customer service to cancel the account and get a refund for the month or so I have not been able to use the unit, and got transferred 4 times to different departments all claiming they didnt see where the technician had picked up the equipment and they would have to wait until they see that before they would consider closing the account or issuing a refund, which is ridiculous as they should be able to verify with their technician the same day about the equipment pickup. They never transferred me to a supervisor and I kept getting transferred to customer service who claimed they would send me to retention just for retention to claim only customer service handled closing accounts and refunds which didnt make any sense. I was on hold over 60 minutes. I realize I was getting the run around with no one actually willing to provide the resolution of closing the account and refunding me for the days I was not able to use the unit, which their own notes should prove, by showing all of the service orders and not having a unit that works. For them to keep sending out broken units, every time they send out a technician is absurd and doesnt resolve the issue. They do not seem focused on providing good result jobs or providing good customer service.
Business Response
Date: 07/07/2023
Good afternoon *****,
Thank you for contacting CSC ServiceWorks/Appliance Warehouse. We appreciate you for bringing your customer concerns to our attention. We are sorry our support team did not handle your case with the care and efficiency our customers deserve.
Based on your account records, the ******************** was retrieved on 6.23.2023. On 7.5.23 your refund was processed. After the refund is successfully credited back to your account, it may take up to 30 days for your account to fully close out.
As it may be late to reconcile. we wanted you to know CSC has used your experience within our customer service satisfaction process to be sure we are actively improving our current processes and customer service. If needed, we hope to earn your business back in the future.
If there are additional questions or concerns you may have, please email ******************************************.
Best,
CSC ServiceWorks Team
Initial Complaint
Date:05/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THE MACHINE TO PUT MONEY ON MY CARD TOOK MY $5 AND DID NOT PUT IT ON MY CARD .AND WHEN I CALLED THEM THEY TOLD ME THAT THE REPLACEMENT CARD WITH THE $5 HAS ALREADY BEEN SENT OUT BUT THAT WAS 2 MONTHS AGO AND I HAVE NOT GOTTEN IT YET.THIS IS THE SERVICE REQUEST#********
Business Response
Date: 06/12/2023
Good afternoon *******,
Thank you for reaching out to CSC ServiceWorks. We are sorry you did not receive your refund in a timely manner. Our records indicate the address was correct on the initial $5.00 card refund, and it was not returned mail to our main office.
A new card refund for $5.00 was processed on 5.30.2023. It takes ***** business days for the card to get processed, mailed and delivered by ***** You should receive the card before, or on 6.20.2023. We appreciate your thoughts on adding additional funds, but that will not be approved.
If you do not receive your card on 6.20.2023, please email ****************************************** for further assistance.
Sincere apologies for the negative customer experience. We hope to better serve you in the future.
Regards,
CSC ServiceWorks Team

Customer Answer
Date: 06/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
because i had another tenant tell me that everytime he gets a refund that they give him a #** card and that he gets his within 15 days and it,s been almost 3 months that i have been waiting for my refund,and i still have gotten it yet

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************

Business Response
Date: 07/06/2023
Good afternoon *******,
Thank you for reaching back out to CSC ServiceWorks. We are sorry you did not receive your $5.00 laundry card.
Upon partnering with the cards department, it was determined the card was not returned mail.
As a resolution to your concern, a $5.00 check was processed. CSC will be able to track if the check was delivered, cashed, and/or returned mail. Please allow ***** business days for the check to get processed, mailed and delivered by USPS.
An email was sent to you as well, from our BBB complaints inbox.
We are sincerely sorry your concerns were not resolved within a timely manner. Your patience is appreciated in the interim, as you wait for your check to get delivered.
Thank you for utilizing our services.
Regards,
CSC ServiceWorks Team
Customer Answer
Date: 07/06/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because i still have not gotten my refund yet and it has been almost 3 months now.
so i guess i will have to file a civil suit against them now

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************
Initial Complaint
Date:05/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to transfer funds between my CSC PayMobile account and CSC Go account. My apartment complex recently updated their machines, and are now using the CSC Go app. I would like to transfer the total amount of funds. The email address is the same on both accounts - *************************
The only way I can ever get a hold of this company is through filing a complaint with the BBB. I wish there was a better way to reach out!

Thanks,
*****
Business Response
Date: 06/02/2023
Good afternoon *****,
Thank you for reaching out to CSC ServiceWorks. We appreciate you for bringing your customer concerns to our attention. We are sorry you are not able to reach a live agent, within a timely manner to assist with your concerns.
As a resolution to your concern, the $40 balance on your CSC ********** account was transferred to your CSC Go account. Your current CSC Go account balance reads $40.00.
We are sorry for the inconvenience you experience, when attempting to contact our company with a customer concern. When you are not able to reach a live agent within a timely manner, acceptable to you, we suggest you email ****************************************** and our team will assist you as quick and efficiently as possible.
CSC greatly appreciates your support and hope to continue to better your customer experience.
Regards,
********************** Team
Customer Answer
Date: 06/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Hi there,

I appreciate the response, but my CSC PayMobile account had roughly $72.11 on, so I am unsure why only $40 is being transferred over. Now, when I try to login to my CSC PayMobile account with my ************************ email, it says my account no longer exists. I'm unsure if this is a mistake, or if it was done on purpose. Are you able to resolve it?

Many thanks,
*****

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Customer Answer
Date: 07/06/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
Hi there,
Are there any other alternatives to logging in with my email address *************************** It's still not allowing me to login on my end. I have tried logging in through 'Sign In ************* but this takes me to a sign up page, rather than my profile. My email address is not registered with ******** or Apple either.
Best,
*****

Business Response
Date: 07/11/2023
Good afternoon, *****,
Thank you for reaching back out to CSC ServiceWorks.
Upon partnering with our CSC Pay analyst team regarding your concerns, a credit in the amount of $32.90 has been applied to your CSC Go account.
Apologies for the inconvenience. Thank you for your patience and time, as we worked to find a resolution acceptable to you, as the customer.
If additional assistance is ever needed, please email, ******************************************.
Regards,
CSC ServiceWorks Team
Initial Complaint
Date:05/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Mailed MacGray Laundry Card as instructed, for REFUND of remaining funds ($25.25 USD) left on card, to: CSC Service Works, Card Services Dept., **** **** ***** ***** **** * **** ******* ***** *****. Phones: ###-###-####; ###-###-####; Corp. HQ Location & Phone: CSC Service Works, ** ******** ** **** **** ********* ** *********** Phone Number: ###-###-####. Mailed out Feb. 15, 2023, & was received on Feb. 20, 2023. Told ‘takes 4 -6 wks for refund to be sent’. 04/25/23: 10:27 am: (hung up on 2X), **** (female): ‘will send email to card svcs dept. to check on refund they’ll contact you tomorrow.’ 04/28/23: 09:20 am: ***** gave me ‘Confirm# ******** (no # on file), in 10-12 bus. days will get refund’. 12:36 pm: *** (male): ‘sent email to card svcs dept, with laundry card number gave Laundry Card #: *** ********** (space) 03/13; call back 4 pm’. 05/12/23: 12:16 pm (hung up on); 1:26 pm: ******* ‘Prev. confirm # no such # on file; issued new Confirm#* ******** (gave Laundry Card # again); Refund Request Submitted’. 1:53 pm: *****: ‘sent email to card svc dept to check refund, call back Mon. 05/15/23’. 05/17/23: 11:30 am: hung up on; 11:52 am: *****: stated same as “*****”; 12:41pm: Called ###-###-####, ****** (female): gave ‘Confirm # ********** I only see refund request submitted on 05/12/23, nothing at all in Feb. 2023, March 2023, April 2023, only for the 05/12/23 date, will get refund 12-15 days, will receive it between 05/31/23 – 06/02/23’.
Business Response
Date: 05/31/2023
Good afternoon, ********
Thank you for contacting CSC ServiceWorks. We are truly sorry your refund concern was not resolved within a timely manner. We understand you have been eagerly awaiting your card refund.
If your refund is not received on or before 6.2.2023, please email *********************** and include an attachment of your initial Better Business Bureau complaint.
We appreciate your patience in the interim, as you await your refund.
Regards,
CSC ServiceWorks Team
Initial Complaint
Date:05/17/2023
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account # *******.
I ordered a rental washer and dryer in early March 2023. It was scheduled for delivery on 3/27 but cancelled same day and then delivered on 3/28. Both (very used) appliances were filthy dirty inside. I spent over 2 hours cleaning them and then discovered the washer was broken. I called the next day and was told I could schedule a repair appointment OR a pick up -- both were more than 2 weeks away. I chose to schedule the pick up as they would not guarantee a new washer if no repair could be made. Appliances were finally picked up 4/19. The machine held water and leaked all over floors and stairs. I've made over 10 calls to this company -- holding at least 20 minutes on each call -- regarding all the issues, delays and requesting a refund which should have been done when I called to report the defective washer. I;'ve requested at least 3 times to talk w/ manager but never was allowed or rcvd. a call back. I was told nothing could be done until the machine was picked up then I needed to call back and request refund. This is ABSURD treatment of customers especially those who were rented DEFECTIVE appliances. I was charged a month's rental fee BEFORE I even received the appliances and now they will not refund my money.
Customer Answer
Date: 06/12/2023
Better Business Bureau:

At this time, I have not been contacted by CSC ServiceWorks, Inc. regarding complaint ID *********

Sincerely,

*** *** *******
Initial Complaint
Date:05/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Their laundry machine broke, I called for a refund was told it would come, it never did called again - repeat.
Business Response
Date: 05/22/2023
Good afternoon *******
Thank you for reaching out to CSC ServiceWorks. We are sorry you have not received your $2.00 refund within a timely manner.
The account records indicate your refund was approved on 5.4.2023. It typically takes 10-15 business days for the check to get processed, mailed, and delivered by USPS. You should receive the card on or before 5/25/2023.
Sincere apologies for the inconvenience in the interim. Please reach back out if you do not receive the card on 5.25.2023.
Regards,
CSC ServiceWorks
Customer Answer
Date: 05/23/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Because this is **** I complained in April over the phone, they said they were mailing it out. They did not. I followed up with another call. Same thing. Now, they're saying the same thing here. It does not take 2 weeks for the usps to deliver a card. If they did mail it, it should take 3 days first class and considering how much they screwed up, they should mail it express

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *******

Business Response
Date: 06/07/2023
Good afternoon *******
Thank you for reaching back out to CSC ServiceWorks. We appreciate your patience and are sorry your refund was not received within a timely manner.
Upon partnering with the cards department, it was confirmed your card refund was processed on 5.4.23 and mailed out on 5.19.23. You should have received the refund last week.
If your refund was not received, please email *********************** for further assistance.
Regards,
CSC ServiceWorks
Customer Answer
Date: 06/09/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It is not resolved until I get the check.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *******
Initial Complaint
Date:05/08/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted customer service because I used a dryer from this company and it ruined a new comforter. I sent a request for refund and they told me to call. I sat on hold for 35 minutes and they hung up on me when I started to tell them the issue. They are trying to get me to bail on getting a refund by making it hard for me to get through to them. This should be criminal. Their system is set up to annoy the customer so they don't seek refunds from their faulty machines that ruin clothing and bedding. The new comforter cost $152 and I need them to refund so I can buy a new one.
Business Response
Date: 05/12/2023
Good afternoon *****,
Thank you for reaching out to CSC ServiceWorks. We are truly sorry you had a negative customer experience while utilizing one of our machines and attempting to submit a claim.
Based on the account records an agent processed your damage claims request on 5/8/2023. On 5/11/2023 an affidavit form was email to you. In order for your claims to be resolved as soon as possible, please respond to the email with the requested information sent.
Regards,
CSC ServiceWorks
Customer Answer
Date: 05/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************
Initial Complaint
Date:05/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/12/2022, I used the CSCPay Mobile app to do laundry at ******** **** *****. I added a total of $30 to the mobile app and used all except for $6. I requested the $6 balance on 12/12/2022 be refunded to the card on file, which is still pending. I've called, emailed, and reached out to CSC Works on social media, and zero resolution. I keep getting the run-around and zero response via email, last sent on 4/28/23. Please refund me the $6 back to the original form of payment.
Business Response
Date: 05/08/2023
Good afternoon *****,
Thank you for reaching out to CSC ServiceWorks. We are truly sorry for the negative customer experience, and the amount of time you have been seeking a resolution to your concern.
Upon partnering with the CSC Refund Anaylst, it was determined there is not any funds or purchase history registered under the account **********************. If there is another email address associated, you have associated with a CSC PayMobile account, please provide the email address.
If the email address in your complaint is the email address associated with your account, please provide proof of purchase/account balance, as our system is showing there was never any purchases made and the account balance is zero.
Regards,
CSC ServiceWorks
Customer Answer
Date: 05/09/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

My email address is ***************** for the mobile account. I uploaded a screenshot for proof in my initial inquiry.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ******

Business Response
Date: 05/17/2023
Good afternoon *****,
Thank you for reaching back out to CSc ServiceWorks.
The ******** **** address is needed so our team can locate the account in our system. All refund checks are submitted through the address the funds were lost at. You claimed you did not recieve the $6.00 refund via credit card. Our system is showing the refund was processed back on to your credit card.
As a resolution to your concern, our team offered the following resolution: A $6.00 check refund will be sent to your PERSONAL address. Again, the ******** **** address is needed in order to process the refund on the registered account.
If you do not accept our offered resolution, please advise so we can reach out to the Better Business Bureau team to close your case.
Regards,
CSC ServiceWorks
Customer Answer
Date: 05/18/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Can you show proof the $6.00 was refunded in December 2022? You haven't shown any proof. I never received the $6.00 refund. I checked both credit cards linked to the app.
These messages are public, therefore I'm not providing my physical address on here. You all have had plenty of time (months) to ask for my physical address. You never responded to my last email sent in April.
Extended Stay will not forward me the check. When I called CSC Service Works several times, I gave them the property address for ******** **** in Milpitas, CA

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ******
Initial Complaint
Date:05/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CSC service works has not provided effective support services or customer service support.. I reside at a location where they have installed washers and dryers on 4 floors that is providing service to over 200 + units .

This report is being filed due in part to the ongoing problems with the products being constantly inoperative and causing problems which are based on refurbished products that have a small life cycle which in turn causes a lengthy period of inactivity due to this problem.

This is completely unacceptable and should be addressed immediately as well as updating the current products per floor to more suitable products that will provide sustainable effectiveness.
Business Response
Date: 05/02/2023
Good
afternoon,
Thank
you for reaching out to CSC ServiceWorks. We are sorry your customer experience
did is not meeting your expectations.
In order to give you a detailed
description of the recent service history and/or submit service request for you,
please provide the building number, the machine ID numbers off of the
malfunctioning machines and describe the error each machine is experiencing.

CSC cannot replace a machine unless
authorized by the account holder/property management. The machines on site is
what was ordered, and likely intended to be kept for an extended period of
time. In the meantime, CSC will continue to respond to all service request
created. We apologize for the inconvenience this may cause, in the interim.

For quick assistance, please review the
following resources.

Service Request Self Serve

Request service through the CSC website: Request Service – CSC ServiceWorks (*********) (Keep in mind, if a service request for a machine, has already been placed, you will not be able to submit a new request).
If you utilize the CSC Go or Pay Mobile, you can place a service request directly in the mobile app under Service Support.
If you still need assistance, please reach out to our Customer Support Line at ************ to speak with a live agent.
For additional help and resources, please visit the Help Section – CSC ServiceWorks (*********) on our website.

ETA
on Service Request:

Check on your claim – CSC ServiceWorks
(*********) (enter 10 digit case number starting with the letter C).
If you do not have the Case ID number, you can call ************** to speak with a live agent that can assist.
Please keep in mind, CSC's typical response time to open
service cases is 1-3 business days. We apologize if a service request was
not completed within our desired time frame to complete service tickets. We
service all our communities to the best of our abilities, and wait times vary
depending on how many requests are in the area at the time.
For additional help and resources, please visit the Help
Section – CSC ServiceWorks (*********) on our website.
We look foward to hearing back from you.
Regards,
CSC ServiceWorks Team

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

CSC ServiceWorks, Inc. is NOT a BBB Accredited Business.