Business Profile

Laundry Equipment

CSC ServiceWorks, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry Equipment.

Important information

Customer Complaint:
Please be advised that due to the high volume of complaints for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for CSC ServiceWorks, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

971 total complaints in the last 3 years.
294 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/25/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My apartment complex building changed the *** laundry machines from card-operated to app-operated in early March. They told us to mail our laundry cards to *** and request a transfer of funds. I mailed my card around the start of April, with approx. $40 of funds on it, and have had no sign of notification / fund transfer from ***. I have tried emailing, using the live chat and recently calling (where the call was cut off), but with no response from ***. I am not sure if there are any other options, apart from filing a complaint via BBB.
Customer Answer
Date: 04/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************
Initial Complaint
Date:04/25/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CSC changed their system to use the washers and dryers here at the ***** ***** **** in Philadelphia in the beginning of Jan. 2023 from their credit card type usage to a digital, smart phone system. See attached.

I filled out their form requesting a refund on 1/13/23 (see attached) and still haven't gotten it. Nor have I heard anything from them.

So, I would like my refund and am asking the BBB to help with this. Also I think it's questionable and unfair for them to not have used the code on the back of their card to send us a refund. Seems like they're just trying to get a windfall profit doing it their way.
Also, they have nerve stating: "We will evaluate your card and mail the applicable refund MINUS THE VALUE OF THE $5.00 CARD." (Caps mine)
Now why would they charge us for the card when we are returning it to them? And, I believe we paid for it when we got the card to use at move in. Even though I'm not 100% sure of that. But I don't think that matters as they now have possession of my card.
The $9.75 is only an estimate as I didn't know I had to keep track of the amount as their was no advance notice they were pulling the plug and changing things.
And do you see on their form it says: "Anticipate receipt of your refund in 3-4 weeks"?
I think it's a rip that for residents who have only a few dollars or less won't bother to request a refund, giving CSC a big windfall!
I keep on getting a notice saying "An unexpected error occurred. Please try again." But to no avail. I think it's the upload. I have 3 of them. I'll try only one. Please contact me if you want the others.
Business Response
Date: 04/26/2023
Good afternoon ********
Thank you for reaching out to CSC ServiceWorks and bringing your customer concerns to our attention. We are sorry the card refund process has caused a negative customer perceptive.
Please confirm you have mailed the estimated $9.75 laundry card to our main office address: ***** * ***** **** *** ***
******* ***** *****. If so, provide the following information that is blank, so we can partner with the cards department to determine the status of your refund.
- Customers name: ******* ****** ***
- Mailing address: **** ****** *** *** *** ************ ** *****
- Machine property address:
- Estimated Value on the card: $9.75
- Phone #: ************
- Valid Email Address:
- Indicate whether a check, new card, or CSC Pay/CSC Go
balance transfer is needed:
If there are additional cards you have, please provide the estimated balance of those 2 cards as well.
Regards,
CSC ServiceWorks Team
Customer Answer
Date: 04/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:

They are
asking me for the info I not only sent, but you also included the
attachment I sent you, that had what they were asking for. Duh!
I
tried to reply to them from what you sent but couldn't. And they didn't
submit an email address, nor name to contact them. I'd gladly reply if you know
how I can do that. I don't mind giving them that info again.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* ****** **

Business Response
Date: 05/02/2023
Good afternoon ********
Thank you for following up with CSC ServiceWorks on your complaint. On 5/1/2023 a check for the amount of $17.65 (remaining balance on laundry card) was approved. Please allow 10-12 business days for the check to get processed, mailed and delivered by USPS.
We appreciate your patience in the interim, and again, are sorry for the negative customer experience this matter caused.
Best,
CSC ServiceWorks Team
Customer Answer
Date: 05/03/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* ****** **
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I am ******** *****,
I live in an apartment complex that uses CSC Service works laundry washers. They don't always work so, they use our laundry detergent with out service. I am in an affordable housing program due to being on a low income. I can not afford to have my laundry detergent wasted. This company will reimburse us if our laundry wasn't properly washed or dried. They will not reimburse us for our wasted laundry detergent. They need to own up to all their responsibilities, not just some. Plus they do not come and repair thier equipment right away. I have called numerous times and they do not come for months.
Business Response
Date: 04/15/2023
Good afternoon ********,
Thank you for reaching out to CSC ServiceWorks. We appreciate you for bringing your concerns to our attention, and sorry the mark has been missed with your customer experience.
CSC does not refund for laundry detergent. We cannot offer a resolution, that is acceptable to you, for that specific matter. Please review the following.
Residents can report lost funds within 1-2 business
days of losing the funds and the refund must be associated with a service
request for verification. We do not authorize for mass refunds over a span
of time.
The online form Refund Request – CSC ServiceWorks
(********** is
for minor refunds for one broken machine at a time.
If you utilize the CSC Go or CSC Pay Mobile
applications, you need to request a refund via in mobile app (by using the
service request feature in the app), instead of the online form, as you
will be directed to the app.
Large refunds requested online with no information
about how the funds were lost are not able to be approved.
Any time funds are lost in one machine, you may use
the online form within two business days, if possible.
If two or more machines are used, please call us at ************ to report the machines and request a refund.
For additional help and
resources, please visit the Help Section – CSC ServiceWorks (********** on our website.
As it relates to your service concerns, if there are machines on site that are inoperable, please provide the machine ID numbers off of the equipment and describe the error each machine is experiencing. Our team will submit a service request and review prior site history records.
Regards,
CSC ServiceWorks Team
Initial Complaint
Date:04/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The washing Machines where I live dont wash the clothes at all. Its basically like I can wash my things myself they dont come out clean.t. Its not like the machine dont work its clothes are still dirty. Which is odd to me as a resident I should not have to do deal with this I should not have to go to a laundromat to wash wash my clothes ************ washers are really terrible. CSC service works. They have a website ********. No gets on the phone they have a wait time thats day 12 min. I have yet to talk with a live person. ***** machines are janky.
Business Response
Date: 04/15/2023
Good afternoon ******,
Thank you for reaching out to CSC ServiceWorks and letting us know of your service concerns. We are sorry you are experiencing error while utilizing the machines.
Based on the service history account records for this property, it is notated on the account the washer drainage needs to be snaked. This is a property issue, as the property would need to hire a plumber to resolve the issue. Once this issue is resolved, your concern should be resolved as well. We advise you to reach out to property management for assistance.
CSC cannot provide a resolution to this matter.
We apologize for the inconvenience.
Regards,
CSC ServiceWorks Team
Initial Complaint
Date:04/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have asked them several times, (four times via email), that they need to come and pick up their appliances. It has been over 30 days and no one has even called or emailed, to get the appliances. They are choosing to ignore me! I need this to be taken care of ASA!!
Business Response
Date: 04/18/2023
Good afternoon ******,
Thank you for contacting CSC ServiceWorks and bringing your client concerns to our attention.
Upon partnering with the correct departments, the following was determined. The cancellation notice says they are changing the Laundry Facility into a Fitness Center. The contract doesn’t expire until 5.14.23. Due to 5.14.23 falling on a Sunday, we are going to attempt to remove the machines on 5/12/2023.
If there are additional questions or concerns you have, please reach out to your designated point of contact.
Regards,
CSC ServiceWorks Team
Initial Complaint
Date:03/31/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CSC service has been unacceptable we have to wait weeks/months for them to empty the coin boxes on the washer and dryer that we rented from them. Just to get service of any kind it takes weeks. So we ended our contract with them on 11/24/22 and they were going to have someone to remove the coin machines that were rented by us.It&#**;s been 4 months and we have not gotten any calls from them. I e-mailed ******************************* the Account Manager for the service yesterday letting her know and asking for a number of someone I could speak to directly. I get response back stating she thought machines had been removed, wasn&#**;t given a number of the Install manager that would be removing machines. Again, I&#**;m put off at this point I feel that they have abandoned the machines for us to get rid of at are costs.
Business Response
Date: 04/26/2023
Godo afternoon *******,
Thank you for reaching out to CSC ServiceWorks and bringing your client concerns to our attention. We are sorry your client experience has been negative.
Please confirm if the equipment has not been removed as of 4/26/2023. If not. our team will partner with the correct department(s) to gather further information.
Regards,
CSC ServiceWorks Team
Initial Complaint
Date:03/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good morning,
I would like to ask for your assistance as my numerous attempts to contact the company directly for money lost on 3 of laundry cards with CSC ServiceWorks were unsuccessful. The value of each of these 3 csc card is $5.00 dollars, $15.00 dollars were spent at different times, due to after one card cannot be read by laundry machine for unknown reason I end up buying another one, and another one, because there’s no other payment method accepted by the laundry machines in my building, had to do the laundry. I also loaded csc card with money separately to use it to get laundry done as purchased card initially dispensed empty and had to be loaded with cash only to use. The balance of my 3 cards is $16.00 dollars in addition to $15.00 dollars spent on three cards individually, total loss is $31.00 dollars. Cards become non working and display “error message” after using them for a few times when inserted into laundry machine it reads “error message” I’ve contacted CSC company since November 15,2022 until now spoke to different representatives I have their names the dates and time who I spoke with, I always get different answer, one says “they mailed you a new card” someone else says “they mailed you a check” I did not received any refunds so far, and it is 3 cards that broken. This company does not want to refund the money lost on their cards, online tool also cannot assist with issue with laundry cards at cscw.com there’s no such option available to request and/or file for a refund, you can only request money lost from the laundry machine if it charged card but didn’t wash, for the money lost from csc cards however one must call the customer service number. I have 3 non working cards and $31.00 dollars lost. Please help me to get the $31.00 dollars refund from CSC. Please see refund request numbers I have been give, but no resolution: confirmation 1. ********, 2. *********, escalation request 3. ********, BUT NO REFUND ISSUED.

Thank you.
Business Response
Date: 04/26/2023
Good afternoon *******,
Thank you for reaching out to CSC ServiceWorks and bringing your refund concerns to our attention. We are sorry for the negative customer experience the matter has caused.
Your complaint is currently being investigated. Our team will reach back out once we receive information and a resolution acceptable to you as the customer as it relates to your case.
We appreciate your patience in the interim and again, apologize for the inconvenience.
Regards,
CSC ServiceWorks Team
Initial Complaint
Date:03/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Washer machines not working... sent email requesting refund total $7.50 and haven't herd from them.
Business Response
Date: 03/31/2023
Good afternoon *****,
Thank you for reaching out to CSC ServiceWorks and making our team aware of your customer concerns. We are sorry there are washers on site that are not functionally properly.
In order to assist you further, please provide the machine ID number off of the washers experiencing error and describe the error each machine is experiencing.
Regarding your refund, please confirm if coin or CSC Pay mobile application was utilized. Our team will process a refund through the application or via check.
In the future, please utilize the following resources for a refund:
Residents can report lost funds within 1-2 business
days of losing the funds and the refund must be associated with a service
request for verification. We do not authorize for mass refunds over a span
of time.
The online form Refund Request – CSC ServiceWorks
(*********) is
for minor refunds for one broken machine at a time.
If you utilize the CSC Go or CSC Pay Mobile
applications, you need to request a refund via in mobile app (by using the
service request feature in the app), instead of the online form, as you
will be directed to the app.
Large refunds requested online with no information
about how the funds were lost are not able to be approved.
Any time funds are lost in one machine, you may use
the online form within two business days, if possible.
If two or more machines are used, please call us at
************ to report the machines and request a refund.
For additional help and
resources, please visit the Help Section – CSC ServiceWorks (*********) on our website.
Regards,
CSC ServiceWorks Team
Initial Complaint
Date:03/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January, 2023 our apartment complex* ****** ****** *********** in Chicago, Il. changed the method of washing and drying our clothes. The formerly used washing card had to be returned to the company CSC Service Works and any remaining money on your card would be reimbursed to us the customers. I returned my card to CSC with 4 dollars on the card on Thursday January 19, 2023. On Wednesday January 25,2023 I tried to use the new washing machines I attempted to use cash which we were told the machine would take the money and you would be allowed to wash/dry your clothes. This did NOT happen to me the machine took my cash money 2 dollars and I was not able to wash my clothes using cash. I have repeatedly called the company and has been told that my reimbursement would be coming to me in the mail. I called on Friday, February 10th, 2023 and spoke with Raphael who told me my reimbursement would be returned to me in the mail. On Tuesday February 28,2023 I spoke with Marjorie who also told me my money would be reimbursed to me, in the mail. Today is Monday March 13, 2023 and I have NOT received the money that CSC promised would be returned to me.If you could ask CSC to return my 6 dollars to me I would be appreciative. I am a senior citizen on a fixed income. Thank you so much for your help.
Business Response
Date: 03/31/2023
Good afternoon ******,
Thank you for reaching out to CSC ServiceWorks. We appreciate you for bringing your refund concerns to our attention and are sorry you have not received the funds.
Based on the account records, a refund was processed on 2/17/2023. The address had a misspelling, which is the reasoning for not receiving the check. We apologize for not catching this error sooner.
As a resolution to your concern, a refund check for the $2.00 was resubmitted. Please allow 10-12 business days for the check to get processed, mailed and delivered by USPS.
Thank you for your patience in the interim.
Regards,
CSC ServiceWorks Team
Customer Answer
Date: 04/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here][Your
Answer Here] The company says the check was mailed on 02-17-2023 the
date is now 04-01-2023 there should be NO excuse for mail taking 2
months for delivery. Please send refund + money that was on my washing
card. Card # ********** that was returned to you on 01-19-2023. Please
send my complete refund ASAP.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** *******

Business Response
Date: 04/15/2023
Good afternoon ****,
Thank you for following up on your concerns.
As mentioned in our previous response, a new refund check was processed on 4/4/2023. The refund check processed in February was not delivered due to a misspelling in your address. We take full responsibility for the error. It takes 10-12 business days for a refund to get processed, mailed and delivered by USPS. Your refund check should arrive on 4/20/2023.
We appreciate your patience in the interim and are sorry for any inconvenience this has caused.
Regards,
CSC ServiceWorks Team
Customer Answer
Date: 04/16/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** *******
Initial Complaint
Date:03/08/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the email I sent to CSC on March 4th notifying them of the charge of $10 not being posted to my wallet. I also filled out a form on their website notifying them of the charge of $20 to my bank card but only $10 posted to my laundry account. The transaction history in my CSC account only shows $10 credit.

No response from CSC.

On Feb 28, I attempted to add $10, your system gave me an error message the transaction did not go through and to try again.

I did the $10 again and it went through. Only $10 was credited to my wallet.

Your company charged my bank account $20 for the two transactions. You owe me $10 which I would like credited back to my credit card.

My bank notified me of a duplicate transaction.
Business Response
Date: 03/31/2023
Good afternoon, ******
Thank you for contacting CSC ServiceWorks. We are sorry you experienced a credit error with funds while attempting to reload your account.
As a resolution we can offer the following:
- Add a $10 credit to your application (appears immediately)
- Send a refund check for the amount of $10 (processed, mailing and shipping takes 10-12 business days)
Please advise which resolution is best for you.
Again, sincere apologies for the error.
Regards,
CSC ServiceWorks Team

Customer Answer
Date: 04/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
I would like the $10 refund applied to the account I have with CSC.

Sincerely,

***** *******

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CSC ServiceWorks, Inc. is NOT a BBB Accredited Business.