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Business Profile

Airlines

Qatar Airways

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Qatar Airways's headquarters and its corporate-owned locations. To view all corporate locations, see

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Qatar Airways has 5 locations, listed below.

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    Customer Complaints Summary

    • 410 total complaints in the last 3 years.
    • 125 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/17/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. We booked a round-trip ticket from ******* to ******, *****. On our way back, while traveling from ***** to ****, we were stopped by a Qatar agent in **** who informed us that we had been bumped off the flight from **** to *******. 2. We were instructed to take a Qatar flight to ******** and then a **************** flight from ******** to *******. This not only added an extra leg to our journey, but it also required separate seating for all passengers, including one minor, which resulted in us arriving five hours late to *******. This caused significant inconvenience and incurred an additional **** expense of $150. 3. Qatar assured us that we would receive compensation for all four passengers. Over a month ago, we filed a complaint online and promptly submitted the required documentation as requested by Qatar. 4. However, we have not heard back from Qatar. Despite sending two reminder emails, we have received no response. We are seeking compensation of $2,000 ($500 per passenger) plus the **** expense of $150. 5. Booking Reference Number (PNR): *******

    • Initial Complaint

      Date:02/10/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Qatar Airways (QA) sent me a birthday code for 10% off booking good for 90 days from Bday.I held a flight using the code for 24 hours but did not purchase the flight.The code was no longer valid. After multiple calls and emails and chats, I was told the following.1. A new code would be sent. Never sent.2. Code is valid again. nope 3. We no longer have sufficient stock to send code.Bottom line. They sent me a code for 10% off. It was never used and never expired but they refused to replace invalid promo code.

    • Initial Complaint

      Date:02/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear *********** am writing to raise a complaint regarding the unprofessional and dismissive behavior of a counter agent at ******************. My daughter, a student in *******, was traveling to spend her winter holiday with us in ****. All her documents, including her ***** ticket, and insurance, were thoroughly checked and correctly completed prior to her flight.On the day of her departure, the counter agent incorrectly claimed that there was a discrepancy between her passport and ***** stating they did not match. This was a misunderstanding, and I have attached both the **** and passport for your review, which clearly show they are in order. Despite my daughters explanation, the agent dismissed her concerns without attempting to verify the details.I sent my identification and passport to confirm that I am her father, but the agent ignored this verification. He continued to neglect the issue and showed no interest in resolving it professionally. My daughter then asked him to consult with a supervisor. The agent falsely claimed to be the supervisor, which was untrue.This situation caused my daughter significant distress, and she became upset and cried at the airport. Following this, I was informed that a penalty of approximately $170 would be required to reschedule her ticket, even though the issue was not our fault.I request that you investigate this incident and take appropriate action regarding the behavior of the counter agent. His actions were unprofessional and caused unnecessary emotional distress to my daughter. I look forward to hearing from you regarding the steps you will take to address this situation.Sincerely,******* ***** **********************

    • Initial Complaint

      Date:02/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I arrived to ************ from ****** via **** on January 29, 2025 (PNR: *******.When I picked up my luggage at *** I realized the locks were open so I decided to open my luggage to see if they looked meddled with (I have photos of my languages taken at ***). Everything inside looked very crumbled up. So I went to the Qatar Airways person at baggage claim at *** (****** **) and told her what had happened. She told me to go home, check my stuff and report if anything ********** I came home and unpacked my suitcases and found out that I have three pairs of shoes missing. The missing items are Prada sneakers ($1219), ******** ***** heel sandals ($876.40) and Hermes flat slippers ($958.10). The total cost of items add up to $3124.5 with tax.I called, enailed several times and filled out all necessary forms. Yet I have not received any response from the airlines beyond confirming receipt of my inquiries.I would like Qatar Airways to reimburse me for my losses.Thank you.****** **** *******

    • Initial Complaint

      Date:02/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is regarding the flight I booked with Qatar Airways on the 21st of October, 2024. The business promised to deliver exceptional customer service yet they failed to even attend to their customer who was using their service. There are 4 major issues that I faced, 1. The flight was delayed resulting in missing another connecting flight and causing 13 hour layover.2. The hotel they got me during the layover was terrible and there was nothing that was working there in the washroom.3. The backup flight they booked for me was very poor in terms of cleanliness and comfort (for which I paid when I used Qatar Airways).4. Last but not least, all of my bags were misplaced by Qatar Airways, which ended up ruining my trip.I am extremely frustrated with my recent experience with Qatar Airways. First, I was forced to wait 2 hours to get on my Qatar Airways flight that was running late, resulting in a 13-hour layover and then I had to wait over 3 hours to get visas for ****, and then spent 2 more hours at the border and all of this was easily avoidable. After a 13-hour flight, they could have had us stay at their airport hotel (which was empty and visa-free) but they chose to waste 5 hours and make us wait instead, prioritizing profit over customer ************, the flight they arranged was overbooked and in horrible condition. The seats were by the emergency exit, so we couldnt recline, and despite explaining my back issues, the staff didnt assist us. Meanwhile, their employees had better seats. This was *************** top it off, my baggage was lost. After 48 hours of travel, I spent 5 more hours trying to locate it, only to find out it never made it onto the final flight. Qatars response was to blame Air India, even though I paid Qatar for everything. This has been a nightmare, and I demand a refund for my ticket.

      Customer Answer

      Date: 03/04/2025

      Better Business Bureau:

      At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:01/31/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Booking reference number: ****** Date of transaction: 08/05/2024 Payment amount: ******* Qatar airways: Return air ticket for 01/11/2025 ******* Dispute: When i went to ***************, Qatar informed me that ticket has been cancelled. I book new ticket for amount 3250 for next day. Refund is not received for *******.Qatar helpdesk: I did ask Qatar to open ticket and provide refund. Qatar refused to open ticket and hund up the phone.Payment method: Discover credit card Phone number: ************ My email address: ************** First name: ******** * Last name: *****

      Customer Answer

      Date: 02/25/2025

      Better Business Bureau:

      At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.

      Sincerely,

      ******** *****

    • Initial Complaint

      Date:01/30/2025

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Booking Reference - ****** Ticket Number- ************** Hi I received only 1 of 2 suitcases- I called and emailed - sent info of calls and previous emails I had a first class ticket and it was changed- I ended up going to hospital the suitcase missing had my medication

      Customer Answer

      Date: 02/24/2025

      At this time, I have been contacted directly by Qatar Airways regarding complaint ID ********, however my complaint has NOT been resolved because:

       I have waited for over a year.

       I have been given back 1 of 2 suitcases. I have emailed , called many many times(have reference numbers)

      I spoke with multiple supervisors last week and still it is not resolved. They change my seat , lost my suitcase with my medication and I went to the hospital. Can someone please help and resolve issue 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ******** ******

    • Initial Complaint

      Date:01/30/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked ticket in Qatar airways on Jan 21st for amount of 1,787.81$ and cancelled within 24 hrs. They refunded it voucher valid for 1 year and not on my credit card. I called customer service, and they said that if i have to have it transferred to my credit card there will be a penalty of 300$. This is completely a scam as they are holding my money and making me in a situation that i have to travel with them to spend the money. All i request is my money to be refunded to my credit card and not voucher.

    • Initial Complaint

      Date:01/29/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a Qatar Airways ************** member and used their shopping rewards portal to make a hotel booking through ***********. I was supposed to receive Qatar Airways Avios points 64 days after completing the hotel stay booked with their rewards partner ***********. Qatar Airways is refusing to award me the points. They keep telling me that I need to contact *********** and *********** keeps telling me there is nothing they can do. Neither party will talk to the other to figure out what the problem is and Qatar Airways is refusing to award the Avios as they had advertised and promised. *********** keeps telling me that all I need to do is send the confirmation email and hotel invoice to Qatar Airways but Qatar Airways is refusing to do anything about it. At this point I just want my Avios points awarded to me.

    • Initial Complaint

      Date:01/28/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 22, 2024, my son and I were traveling from *** to IAH on Qatar Airways following my father's funeral. Despite having checked in online, received assigned seats, and issued boarding passes for our flights from *** to DOH and DOH to ***, we were denied boarding in **** due to overbooking.We were re-routed through *****, resulting in a 9-hour delay, and arrived in ******* at 1:00 am on October 23rd. Our luggage was also lost in the process, and we received no assistance from Qatar Airways in ***** to locate it.Additionally, my son encountered issues with Qatar Airways on his outbound journey from *** to *** on October 18th. He was traveling with his mother and sister to attend my father's funeral. Their luggage was lost, forcing them to attend the funeral in the same clothes they wore on the flight. We had to purchase over INR ****** worth of clothing to manage their stay in ***.This entire experience caused significant inconvenience and distress during an already difficult time. I have previously attempted to resolve this matter through your website, email, and phone calls, but have received no response.I am requesting compensation for the trouble caused by the denied boarding, flight delay, and luggage delay. I believe this is a reasonable request given the circumstances and the lack of support provided by Qatar Airways.I have attached the complaint reference details received from Qatar Airways, along with the reservation details and boarding passes.I look forward to your prompt response and resolution of this matter.

      Customer Answer

      Date: 02/22/2025

      Better Business Bureau:

      At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.

      Sincerely,

      ***** ******

    Qatar Airways is NOT a BBB Accredited Business.

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