Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  JPMorgan Chase & Co.

  270 Park Ave New York, NY 10017-2014

• 

  J.P. Morgan Chase Bank

  2910 Johnston Street Lafayette, LA 70503

• 

  CHASE Bank, A division of JPMorgan Chase, N.A

  700 Kansas Lane Monroe, LA 71203

• 

  Chase Bank

  151 19th Ave Moline, IL 61265-3752

• 

  JPMorgan Chase & Co.

  8309 Lockwood Ridge Rd Sarasota, FL 34243-2930

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in CHASE BANK located at; *************************************, on December 6, 2024. I was inside the bank withdrawing funds from the *** machine to deposit into my CHASE savings account. The customer service agent/teller looked at me while I was at the machine, she also came from behind the window to assist a customer who was in a wheelchair, they both were less than four feet from me. I approached the teller window where she was, she asked if she could help me. I handed her my deposit slip and told her I want to make a deposit. (She was looking at me in a very condescending way, as if I was up to something illegal.) she entered my account number, then told me I didn't have an account there. I asked her, do I have to go back to the location where I opened my account to make a deposit, she told me yes, I told her, I do not, and to enter the numbers again, at this time I handed he another deposit slip with the same account information, and my account was pulled up. I asked her why it didn't pull up the first time, she responded that she entered it into a different system. note: she should have done this the first time instead of being so quick to tell me I didn't have an account there. I handed her three one-hundred-dollar bills that I retrieved from the *** inside the bank. She looked at them, put the up to a light, then put them inside of some sort of machine, which I could not see, she then put them in the electronic money counting machine behind her, which I could see, then she called over a coworker to inspect the bills, all the time smiling and giggling with a smirk on her face. I told her that if the bill where counterfeit, then CHASE BANK is dealing in counterfeiting. I also mentioned to her that she did see me at the *** withdrawing those funds, she responded that she didn't, I told her that she was lying. I was racially profiled, and I demand that she **** be fired immediately.

  Business Response

  Date: 01/22/2025

  We responded to our customer's concerns. To
  protect their privacy, we are not providing you with any details of our
  resolution. Our customer may use their discretion in sharing our response
  directly with you.

• Initial Complaint

  Date:12/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Closed my accounts without letting me know and stole the money in my accounts

  Business Response

  Date: 01/06/2025

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just opened a business account at ********************. I understand there is a period of time to hold a check. I deposited a check for ****** they withdrew it from my clients account on the 29th. Then I got a message saying my account was frozen and restricted until I can get it verified. I have been dealing with this for days and spent numerous hours and branch locations talking to multiple supervisors and what they call the back office in the back office on the one 800 number, basically override anything someone says in the branch I offer them multiple ways to verify this they talk to both of the people that have wrote me a check to my account as a recent and verified it with them. Then they told the gentleman everything was all good. They were going to be cashing the check then to wake up the next morning and the back office denied it. Then trying to say that that wasnt the correct number that they had on file even though they called his wifes phone number which I dont have. He has offered to come into the branch location with multiple forms of ID. He tried to tell them to call his bank that the check is issued from verify it. They are refusing to do any of those things and are holding his money and my account is frozen. The people in the branch tried to try to get this resolved, I have never heard anything like this in my life until I started googling it. This is a problem that has happened to other people. They keep trying to tell me that they can only use a specific verified number except thats not the correct number. My client is a doctor in the area. I have spent numerous hours on the phone with the back office. People contradict themselves, then tell me different stories than they were trying to tell me that I have multiple business locations, which I do not the lady at the branch confirmed. Their story keeps changing and it seems like a scam. Please help

  Business Response

  Date: 01/13/2025

  We responded to our customers concerns in our letter dated January 13, 2025. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:12/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very Serious Complaint:On Saturday, November 30th, 2024 at around 9:00 am, i contacted your customer service department for help with zelle.The manager i spoke to was not able to properly help ne with editing a zelle recipient and he assumed that I could do it on my own without his phone help and I was not able to do so after he told me that i could edit it by changing the email address to the recipient's phone number which was not true!I called back the very same number and asked for a manager and was on hold for a short while and got hung up on during the waiting period. Now, I am calling back for the 3rd time atv9:11 a.m. and am holding again for an extended period of time.This is very bad service for a Sapphire Customer!I want the calls *********** phone number is **************.My email address is *************************** Thank you.Sincerely yours, ****** **** ***** Angry and Upset Sapphire Customer /HPS

  Business Response

  Date: 01/14/2025

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you

  Customer Answer

  Date: 01/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:
  

  
  

  [Your Answer Here]

  
  

   The woman who claims to be in the executive office is actually in the Philippines. They have a filipido call center that does everything for them where they work. For cheap, they do not care about American customers. Obviously, they have lied about my card. Saying that my card has no restrictions. I have taken pictures. Add the bank machine to show that it keeps singing. Invalid transaction. In addition, I also made a video which is on my YouTube channel, showing me trying to withdraw money and it being rejected as well. So with that said, when I come back to the United States, I'm gonna Keep track. Of course, beforehand of all my fees that I had to pay because of the negligence of the card from Chase Bank and I'm going to have to go to small claims court to get reimbursed for my losses, which was of no fault of my own but the bank's card because they refused to allow the card right to be able to Extract money from machines that have the word link, and they know that

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ****** *****
  
  
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 01/22/2025

  We responded to our customer's concerns. To
  protect their privacy, we are not providing you with any details of our
  resolution. Our customer may use their discretion in sharing our response
  directly with you.

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I log into my Chase account , and dont see my account there. I ask my guardian, and my account isnt popping up under any profile. I check my Apple Wallet, click on my chase card and it says Chase has suspended my account.

  Business Response

  Date: 12/05/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 12/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *******
  
  
  
   
  
  

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Commencing on or about February 14th, 2024, I fell victim to a multilayered scam operation orchestrated by Coinbases Clone, using the domain name ************************ which involved me making deposits for a total amount of ********** USD from my Chase account to fraudulent investment firm(s).

  Business Response

  Date: 12/13/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 12/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    My response is to reject the claim as it does not fulfill the desired outcome. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ********
  
  
  
  
   
  

  Business Response

  Date: 01/07/2025

  If email address is different in customer assist than what it is in the  BBB portal, use customer assist if there is an active account if no active account in customer assist, use the ******************** portal

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive requested to dispute a zelle transaction through my FDIC insured bank because I was apparently lied to by my landlord, whos said that he didnt receive my payment due to him switching bank accounts. So I sent my landlord another payment & contacted chase to refund the initial Zelle transaction & was told by a chase associate that due to it being delivered to another chase account that was still owned by my landlord my dispute would be filed but ultimately I have to figure it out on my own. This is horrible customer service from a bank that I am entrusting with my hard earned money. THAT IS FDIC INSURED

  Business Response

  Date: 01/14/2025

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account with ******************** for a few years and never had a problem but recently unfortunately my account became overdrawn and it's a large amount ..I do not have money to take care of it which was what I initially told the first handful of agents when they began calling.since then they call nonstop every day multiple times. I block the number they just call from another. I'm to the point to where I no longer care about restoring the account I'm fed up with the nonstop harassment.

  Business Response

  Date: 12/11/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REVERSE FRAUDLENT CHARGES: I am writing to formally dispute unauthorized charges totaling $191.71 on or around 10/18/2024 that were recently applied to my debit card account. These charges appear to be the result of fraudulent activity, and I believe my account has been compromised.I kindly request that you initiate a thorough investigation into this matter and take immediate steps to reverse the fraudulent charges. The transactions were made on the same day and, according to the bank, are linked to a restaurant. However, it seems highly improbable that I would have made four separate purchases at the same location in a single day. Upon further investigation, I have discovered that the vendors involved are from different businesses, none of which are restaurants.I appreciate your prompt attention to this issue and your assistance in resolving this matter.Sincerely,

  Business Response

  Date: 12/06/2024

  We responded to our customer's concerns by letter. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother died on September 19, 2023. I went in to the bank to start the process of closing her account and emptying her safety deposit box. My Aunt ******* name was on the box and she came in with me. They could not open the box with the keys and said they needed to call someone to drill it open. My aunt lives 90 minutes out of town and would not be available when they could come to drill it open. They gave me the paperwork to have her fill out to assign me power of attorney so that I could get the box situation taken care of. I returned everything the bank requested and a few days later they said because I did not sign and date it the exact same as my aunt they could not accept it. I worked with ***** and ***** trying to figure out a solution. In June of 2024 on a call with ***** when I shared my frustration with the length of this process, he claimed they were doing me favors and I cut him off right there to remind him that the only reason were still doing this dog and pony show is because their equipment (safety deposit box) was faulty and would not open when we were there. ***** and ***** then stopped responding to emails and wouldnt return a voicemail. They sent it to their own escalation department but they were not able to resolve the issue. I spoke with a ***** today and told me what I need to do and when I expressed my frustration with this information coming over a year after the fact, she became rude, combative, and was impossible to communicate with. They are incredibly unprofessional at this location, they have been s******* with me back and forth for over a year now and I want this resolved immediately. I cannot work with the hostility of the people at this location.

  Business Response

  Date: 01/09/2025

  We responded to our customer's concerns by letter on ********. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.