Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  JPMorgan Chase & Co.

  270 Park Ave New York, NY 10017-2014

• 

  JPMorgan Chase & Co.

  124 SW Adams St Ste 124 Peoria, IL 61602-2319

• 

  JPMorgan Chase & Co.

  4400 Ambassador Caffery Pkwy Lafayette, LA 70508

• 

  Bank One

  2910 Johnston Street Lafayette, LA 70503

• 

  JPMorgan Chase & Co.

  1249 Bruce B Downs Blvd Wesley Chapel, FL 33543

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 16, 2024, I was the victim of a fraudulent transfer of $25,980 from my Chase ********************** account. Upon seeing the transfer, my husband went to the *** ****** ****** on **** **** and spoke with the branch manager, who advised her of what was happening. She pulled up the account and verified that such a transfer was pending. He let her know we did not approve it and we stated when opening the account in the ********** Branch that only in-person large transfers or withdrawals. The manager assured my husband the transfer would be recalled and there was no reason to worry. He called the department while at the branch and they also assured him the transfer would be recalled. On February 26, I received a secure message that the transfer was not recalled, and the case was closed. I filed a local police report, IC3 with the ***. I have provided (filed uploaded) all documents submitted and they have refused to return my money. I am a victim and want my money returned. I am 68 years old and my husband and I worked hard for our money Chase has no right to it and they dropped the ball. They have not tried to resolve the issue, instead, they treat us like criminals. I have resubmitted the claim again. I also received a call this month from someone posing to be with the ************************ who tried to scam me again, stating they would return the money I took earlier. I have submitted all the information to Chase and have attached it.

  Business Response

  Date: 12/17/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 12/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   My complaint remains unresolved because Chase has requested additional information from ****. I have already provided the requested information, which confirms that the phone involved in the incident did not belong to ******* *******. This information was originally submitted in June, after which the case was closed. However, in November, Chase requested further documentation, which I promptly delivered to the ********************* branch for forwarding to the appropriate offices. The information that was submitted is attached here for your review.

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *******
  
  
  
  
   
  

  Business Response

  Date: 12/30/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 01/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *******
  
  
  
   
  
  

• Initial Complaint

  Date:11/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father passed away on August 13, 2024. I am his son, executor of his estate, and sole trustee of his trust. On August 23, 2024 I provided all of the information and documents that the Chase bank branch on ******************* in ******************** required in order to prove my father's death so that the funds in his checking account can be released into his trust account at a different bank. The Chase checking account has a payable-upon-death provision signed by my father before his passing.Since filing this request, I have had dozens of contacts with 3 different departments at Chase, all of which continue to give me conflicting and inaccurate information and continue to refuse to release these funds. I have gone back to the branch at their request to sign additional documents on several different occasions. I have been promised that a check will be put in the mail and will arrive on date certain, which has never happened.I have explained to each department that my father has funeral, medical, utility expenses, and has estimated tax payments that are now past due with penalties accruing. There does not appear to be any specific person or department who is in charge of resolving this problem and it is putting my family under financial duress. I have paid my father's smaller bills with my own personal funds, but we cannot afford to pay for his funeral and tax *************** of the departments that I have been communicating with is the Chase Branch Complaint and ***************** but this has also been a dead end.We would prefer not to spend the money to hire an attorney to file a lawsuit to recover my fathers funds which are being held by Chase without explanation. the Branch representatives are:***** ******* ******************************************************************************************* | ****************************************** | T: ************ and *** ****** | Branch Manager | **************************************** | T: ************ However their responses have been slow and ineffective.Please help.

  Business Response

  Date: 12/19/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you

• Initial Complaint

  Date:11/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Notice of Dispute and Demand for Verification of Alleged Late Payment Reporting on Credit Report I am formally disputing inaccurate information that JPMCB Auto (** ****** Chase Bank Auto Finance, EIN: **********) is reporting on my consumer credit reports. Specifically:TransUnion: Reporting 30 days late.Experian: Current payment status.Equifax: Reporting 30 days late, with no record of payment history.This reflects an inaccurate consumer report and constitutes a violation of the Fair Credit Reporting Act (FCRA) 611, which mandates accuracy in reporting and an obligation to verify any disputed information. Furthermore, as a national bank regulated by the Office of the Comptroller of the Currency (OCC), JPMCB Auto must comply with the Truth in Lending Act (TILA) and the ***** requirements for accuracy and verifiability of consumer information.

  Business Response

  Date: 11/27/2024

  We responded to our customer's concerns. To protect their privacy,we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 12/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Reference ID # ********
   
  I have not received a response from this company regarding my complaint, so it is still unresolved.
   
  Thank you,
   
  ****

  
  Sincerely,
  
  **** *****
  
  
  
  
   
  

  Business Response

  Date: 12/20/2024

  We
  previously responded to our customer's concerns. To protect their privacy, we
  are not providing you with any details of our resolution. Our customer may use
  their discretion in sharing our response directly with you.

• Initial Complaint

  Date:11/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  with Chase having glitches and too many issues I am taking my business elsewhere after receiving a large amount of money and was stopped twice from using my card even after verifying my identity twice with in 2 days and the purchases werent even for large amounts 5$ and 8$ i had to stop what i was doing to visit branch to verify my own identity after calling customer service and dealing with the most sarcastic, disrespectful, incompetent, rude and incogerent reperesenative who bacically was insuation i was committing fraud on my own account , she refused to escalte to a supervisor and continued to be combative instead of helpful. I swear i should have folowed my instinct to just close out the account in the branch, next my account is debitted ****** for a claim i never submitted any claim for this amount and today they debited my account for this amount when called i was told the agent who processed my dispute on 10/22 for ****** the agent made the mistake of processing the claim in error for the difference and guess what im suppose to just accept that and yur just allowed to take my money and i guess everyone os happy? the ******************************* will decide

  Business Response

  Date: 12/02/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two checking accounts from ********************. One is my individual account and the other one is a joint account. After receiving a few Zelles money transfers to my individual checking account, ******************** closed my two checking accounts ( my individual and joint accounts). I tried calling Chase for more than 2 months, they told me they couldn't reopen my account or send a check to give my money back to me. Right now, 6 months already, but I have not heard any news from Chase. My joint account does not have any activity at all, why you couldn't give me my money back?

  Business Response

  Date: 11/22/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 13 at 8.08pm, I was trying to deposit $3500 to my business account. The atm (Chase bank *** located on *************************************) ate my money and it gave a receipt that I need to call bank. I called and they filed a claim and they said I would have my money in two business days. However, it has been two days, and my money has still not been deposited. I am calling the branch where my money was eaten by the atm, but they are not answering, and when they do, they just stall me. Today was the last day to pay my rent, and now I will have to pay a penalty because I couldnt get my own money back. Honestly, I am even doubtful if I will get my $3500 back. In short, this bank has stolen my money. I demand access to the *** camera footage, and I want the penalty for my rent to be covered as well. I am not asking for interest, commissions, or bonusesjust the money that was in my hands two days ago.

  Business Response

  Date: 11/22/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/11/24 at 9:37 PM I did a cash deposit of 3985 dollars. The denominations were 37 100$ bills 14 20$ bills and 1 5$ bill. Upon doing the deposit (Ive deposited cash into this ATM on many occasions with no issues which is why I trusted to do it) the machine was taking longer than normal and eventually didnt work. I was printed a receipt which stated to call to ensure my deposit went through. I called customer service first thing in the morning and was told there was an issue and it needed to go under review. I was promised a provisional credit in ***** hours. As of this morning 11/14/24 I still dont have said money in my account. I had gone on 11/11 as well to the branch on ***** St in *********** which I deposited the money into and was told their ATM is serviced by a third party and only customer service can remedy this issue. I called back today 11/14/24 to customer service and spoke with a ******** in claims who told me my provisional credit would be issued on 11/26/24. This is unacceptable so I asked to speak with a supervisor. I spoke with ****** in claims who ***orted the same thing after supposedly seeing if there was anything he can do. I asked for the manager of claims who he stated is ****** whom was ***ortedly unavailable. I did speak in greater lengths with ****** about the reason for such a prolonged provisional credit. ****** confirmed he was able to see the notes of the *** I spoke with on 11/11 noting it would take 1-2 days for the credit. ****** was adamant it takes 10 business days from the time of the claim being filed. As someone who previously worked for 5 years at a credit union this is unheard of. I am urging you guys to look into why Chase is holding onto my money and not fixing this situation immediately. I put that money in to pay Tarson Pools for a closing and at unable to do so now. This is causing me stress and missed work time trying to deal with this issue. I do well but am not rich and cant afford to let the bank borrow 3985$.

  Business Response

  Date: 12/06/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 12/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ********
  
  
  
   
  
  

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had created my Chase account I think in September or October in the branch. I wanted to take advantage of the $900 bonus that they had going on at the time and I deposit $15k in the new account. During the process of opening the account me and the banker were having a casual conversation and I happen to put the subject to back up withholding and I did not meant to do that. Fast forward they took money from my account die to that subject to backup withholding and I proceed to go into the branch to try to fix it. I spoke with ***** and she assured me that she can fix my account status which is showing C notice and refund me my money back. Then I would say a week later she stated that I would need to contact ***. I contacted the *** and they don't have the money so what now? I contacted her back and she stated that I possibly can add a beneficary to the account and maybe that would change the status and she would check after she came back from vacation. Hence 1 week after her vacation and 1 week and a few days after that she decided to reach out to me and basically there's nothing that she can do to help me and feel free to escalate somewhere else. What a dishearten message and beyond a disappointing feeling I am feeling. I would like the subject to backup withholding removed from my account and my money refunded.

  Business Response

  Date: 12/05/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Commencing on or about March 10th , 2024, I fell victim to a multilayered scam operation orchestrated by **** ******* - ************, with the design, development,manufacture, promoting, marketing, distribution, labeling, and/or sale of illegal and outright fraudulent romance services," all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of emotional bonding with their victim, and demanding financial support so he can return from **** to **. Money was transferred from my account via check, in the total amount of ****** USD utilizing your services.

  Business Response

  Date: 11/22/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have visited the Chase Bank located at ************************************* on three occasions starting from August 2024 September 2024, October 2024 and also November 2024. I have left my contact information with this bank at their request to contact me regarding scheduling my box breaking. At this point, nobody has reached out to me in regards despite having gone there four times. This is quite insulting as well as poor customer service that is not acceptable. If this is done to me imagine what is being done to others. I need to be contacted so that the matter that Im requesting assistance for can be settled. It has been a terrible experience dealing with Chase regarding this matter especially since I have been a customer for 13 years. This is beyond unacceptable.

  Business Response

  Date: 11/27/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.