Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  JPMorgan Chase & Co.

  270 Park Ave New York, NY 10017-2014

• 

  JPMorgan Chase Bank, N.A.

  2 E Congress St Tucson, AZ 85701

• 

  JP Morgan Chase

  5085 Troup Highway Tyler, TX 75707

• 

  J.P. Morgan Chase Bank

  2910 Johnston Street Lafayette, LA 70503

• 

  J.P. Morgan Chase Bank

  500 Charity Street Abbeville, LA 70510

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently got a settlement check from my lawyer and my bank placed a hold on the account. I need the money asap and so I called them and they said they could remove the hold if the bank and the payee could verify the check and that it is real. They verified the bank but said the lawyers never picked up. However they never called them because i called them to ask. The bank won't call the number on the check or even do a basic ****** search to verify the number. It is something so simple but they wont do it to give me my money. I feel so frustrated and just need my money

  Business Response

  Date: 12/01/2023

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a small business, who recently opened an account with ******************** for Business. I've Made a few deposits using their app including a mobile check deposit. Which happens to be the root of this problem that's lead me to the complaint. I deposited a check addressed to my mother into my business account. But because of this they locked me out of the account and won't allow me to access any of my funds. They want to verify that I was authorized to deposit the check. Understandable, but instead of me just being able to hand her the phone they HAVE to be able to locate a phone number on public records for her. She doesn't have a phone number that's registered to her. He number is on an account paid and managed by another party. So they want her to go get a new number registered with her name. In only her name before they will allow me to use MY money. ********************************** ******************************* ******************************** *****

  Business Response

  Date: 12/06/2023

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My name is *********************** and Ive been dealing with a scamming issue since October 31st of this year through my Chase account. Seven hundred dollars was taken out of my account through Zelle without my authorization or knowledge. I had gotten a new phone and was still in the process of transferring my information when I lost my old phone. My phone was hacked into and I couldnt change my information until after the fact. I had tried mediating the issue with chase and they resolved the issue by sending the money back on Nov.6 but then they chose to send the money back to the scammers on Nov.17. Without telling me, I had to call their fraud line and ask why they send my money back and their response was it was authorized through your phone even though I had already told them I had no access to my phone.I really need help with this as Im an incoming student and been saving to pay for my schooling.Please get back to me as soon as you can and thank you for all the help you can provide.*********,***********************

  Business Response

  Date: 12/19/2023

  We responded to our customer's concerns by letter. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited a check into my checking account around July ******** and it did not clear until August 15th of 2023 I got locked up on August 14th 2023 and did not get out of jail until August 15th about 6:30 p.m. well during that time somebody Ewithdrewl from my account $30,000 I filed a claim with the bank and they are not wanting to refund my money I did the police report I got proof of incarceration and but they're still not wanting to replace my money

  Business Response

  Date: 12/14/2023

  We responded to our customer's concerns by letter. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 12/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Because they still have not refunded my money even though I provided proof of incarceration the police report and everything that they asked for and they're trying to say I benefited from it when I was in jail and how could I benefit from it I was locked up and besides that they let somebody go into the bank with my card supposedly and they let them draw $30,000 out of my bank and now they're trying not to get in trouble

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 01/17/2024

  We responded to our customers concerns in our letter dated January 17, ****. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:11/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 12th I became a victim of a severe fraud situation that allowed a hacker to gain access to my phone, credit cards, stocks and bank accounts. This person has thus far taken over $60,000. In the midst of this hack I contacted Chase immediately and advised them that the pending charges were all fraudulent and to put a stop payment on everything. I spoke to a representative over the phone and they assured me they would do so as the charges were pending and they could reverse them. Once of the primary charges pending was a charge for $20,000. The following day which was 11/14/23. I checked my account to see all charges were reversed but the one for $20,000. Now how did Chase stop every payment but the largest one?? When I went into a local Chase and advised them of this they stated the rep over the phone put a stop payment on withdrawals from $0-$10,000. Why would a rep. stop all the smaller charges and not the largest one? Absolutely unbelievable ! Now I am still trying to reach out to get my money back. I have to fill out another form and it is sad that Chase does not have the property security to prevent such a huge transaction. I was not notified when any of these charges were even being taken out of my account and they were all back to back. How Chase? How can you let someone hack my account for over $30,000 and it not be flagged??!!!

  Business Response

  Date: 12/05/2023

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 12/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

• Initial Complaint

  Date:11/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around 12:57pm on 11/15/2023, I entered the Chase Branch which is located at ************************************. I was there to get a cashier's check to cover my rental expenses which would have been $1000.00. However, after a brief conversation with the teller, I then proceeded to ask for my account balance then was told there's a legal hold on the account and a balance receipt was printed showing $0.00 available. Furthermore, when I questioned the teller about the parties involved in placing the hold on the account they would not reply with any names at all. Therefore, I then immediately left and went to my property management where I reside at an explained my financial situation to ***************************** one of the property management team.

  Business Response

  Date: 12/05/2023

  We responded to our customer's concerns by letter on December 5, 2023. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:11/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a fake scam email through PayPal. I had no idea it was a scam, I thought it was a legitimate email. The ************************ was refunding me for overcharging on subscription. Instead of refunding $150 they refunded $15,000 into my checking account (I could see this on my computer) They were very adamant that I had to go to my bank and wire that money back. I went to Chase Bank and told them someone accidentally put $15,000 in my checking account and I needed to send $14,850 back ($15,000 less the $150 refund) by wiring it immediately. The bank employee transferred $14,850 from my savings account into my checking and then wired it to the person who ended up being a fraud and I have now lost my life savings. Why didn't the employee tell me there was not $15,000 in my checking account? I specifically said I need to get it out of my checking account because they deposited too much refund. They never asked me to transfer money from my savings. They never asked me anything, which is my complaint. I am 76 years old and had no idea I was being scammed. Chase is trained to catch red flags and they did not do one thing to help me. They never asked one question, they simply wired my life savings to a scam artist. My daughter has filed numerous complaints on my behalf asking them for the surveillance video of my transaction and asking questions about why no employee asked me one question about this wire transfer. They have said they have contacted her but they have not. No one has answered one question my daughter has asked. Not one. What kind of customer service and due diligence is this? Chase should be ashamed of themselves for not trying to do one single thing to protect their customers. I'm attaching what my daughter has sent. Can contact myself ************* or ********************* AND/OR my daughter ************************* ************* or ***********************

  Business Response

  Date: 12/05/2023

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:11/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, Acct: **************** I have called chase about 7 different times to get a release of hold on what I was first told was one check for *******. I spoke to escalations *************** number ************, whom stated she located the makers number ending in1476 and would call and follow up notate notes if maker answered. I have called back multiple times since then with today 11/14 calling the Spanish line and the associate stating no one answered I stated I would hold and she could call back she stated she couldnt because she had already tried twice. I asked to speak to a. Supervisor/ Escalation line and was hung up on. I called back and spoke to ******* whom indicated that its actually three checks which need to be released. The others for ***** and ******. I need Chase to take ownership and have someone assigned in order to release funds. I have exhausted calls made them during the hours they requested and have called with the maker of the **** check and had them speak with chase previously and they have told Chase funds are valid and need to be released to myself. I assume that associates do not want to stay on hold or attempt to release hold of funds not to hurt their hold times. Please assist in having Chase take appropriate ownership to release hold and return funds yo myself. All checks have cleared and written to myself.

  Business Response

  Date: 12/07/2023

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father and I submitted a security deposit check into my Chase account for $4,419.77 on November 2nd. The bank put the check on hold and "released it" on November 4th. When I went to use the funds, Chase restricted my account. They first stared they needed to talk to my father to authorize the check, so I gave them his phone number. They said it wasn't a "verified number". They gave an array of ways to "verify his number" such as updating his Chase account, adding his number to his credit report so it is on public record, etc. My father and I did every single step and they still are holding the money and will not call him. We even went IN PERSON to the bank on November 6th, showed identification regarding who we were and we were STILL denied. I was fed up and told them to refund the check to the landlord so that they can reissue me a new one and I would take my business elsewhere. They claimed they "couldn't do that" and I had to go to the landlord. I went to my former landlord's management office on November 9th, and they said they couldn't write me a new check because Chase took it out of their account. They said to give the branch manager their card so that they could either get the funds released or returned so they could issue me a new check.The branch manager refused to call the landlord. Chase then told me they will close my account and keep ALL of my funds until they can "get in touch with my father". PART of those funds were from the Office of the Comptroller as part of my HPD voucher to pay my utilities. They are holding those as well and will not release it. I no longer wish to do business with them. I want ALL of my funds so I can take my business elsewhere.

  Business Response

  Date: 11/28/2023

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:11/09/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a new Chase checking and savings account from the email attached below and I was not given the $900 bonus, even though I met the requirements in the message. When I tried calling for help, they told me the coupon was not properly applied and they couldn't help me. Considering I signed up from the e-mail with the offer, I don't know how this is possible. A simple ****** search shows multiple other customers who were cheated out of this bonus too. This is deceptive advertising and I would like my $900. I met all requirements of signing up.

  Customer Answer

  Date: 11/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************