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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,834 total complaints in the last 3 years.
    • 1,596 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/04/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When liquidating my mothers estate in late 2020 I cashed some bonds as executor. Based in instructions provided by the employee I put my name and address on the bond when cashing, not the estate EIN which I had available. I never received a 1099-int for these funds (although the bank said they sent it) so i didn't know this income was a part if my income until I received a letter from the IRS on 7/28/2022. The local branch said this was a mistake and asked a correction to be issued. Chase will not correct this mistake so I am stuck with a $8,777.00 bill. The money from this transaction was deposited in the estate account at Chase on the day it was cashed. I would like Chase to correct the 1099 so the income goes to the estate nit my income.
      I need to respond to the IRS by 8/25/2022.

      Business Response

      Date: 08/23/2022

      We responded to our customer's concerns by phone on August 22, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 09/13/2022

      Better Business Bureau:

      I received the attached response from the *** yesterday.  This issue has been resolved.  Thank you so much for your help in this matter.  

      *****************************************************



       


    • Initial Complaint

      Date:08/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *, ********************, walked into the chase branch on 8/3/2022, trying to take out $39,900. The funds were stolen from my account, and chase got the funds back for me and deposited the funds into my account. Earlier in the day, I called chase to check on my funds and was told MULTIPLE TIMES that I could go into the bank and withdrawal my money. When I entered the branch, I tried to withdraw the funds from my account and was appointed as the branch manager. (************************) ****** had told me that my account would be shut down and that I was not getting the funds out of my account. So as I left the bank crying, I told my brother that I was never getting my money back and that I would have to take the $40,000 loss simply because this man wouldn't let me talk comfortably and thoroughly explain everything to him. So once my brother found out, we walked back into the bank and went directly to ******'s office. At the time, ****** was on the phone with chase getting my account blocked/restricted. So my brother RECORDED THE ENTIRE ENCOUNTER and helped me explain to ****** that the funds were originally mine and were stolen from my account. Even though Chase had already done a three-week investigation, that's why they put the funds back into my account. So to make a long story short, I logged into my **** ** ******* account and showed ****** the proof that the money was mine (HE HAS THE STATEMENTS), and he realized that the funds were mine. So after that, ****** tried to call chase back to get the funds from being blocked, and he could not get them from being blocked. Now, before I went to the bank, nothing was wrong with my account at all. I walked in and left, and he was blocking my account. Then a male figure came back with me so he would let us explain ourselves, and when he was wrong, he tried to call chase back and unlock the account, but chase would not do it.So after we left, my brother 100% knew he had something. So he called his Lawyer, which is why I'm filing this

      Business Response

      Date: 08/24/2022

      We are unable to respond to the concerns in this complaint because we cannot verify this is our customer. If the complainant would like us to respond to their concerns, we would need additional information so we can verify this is our customer.

    • Initial Complaint

      Date:08/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not been receiving my monthly statement and have never requested to go paperless as I need my statements for lease renewal this issue has occured over the last 4 yrs and I have called customer services on several occassions to no avail. I called 2 wks ago & was told I would receive the missing statements from April 2022 to date and upon arrival all I received was a copy of a check and multiple copies of the back & front of an april statement. I don't feel as though I should have to continue to pay $7.00 for copies of statements that I have never received every year due to an obvious glitch in the system. I would like a copy of my banking statements at no charge from April of 2022 to date and for the obvious glitch in your system to be rectified resulting in my receiving my monthly banking statements on time. I have been with this bank for over 24 yrs when it was Washington Mutual & never had a problem receiving a simple statement.

      Business Response

      Date: 08/25/2022

      We
      responded to our customer's concerns by phone on August 18, 2022. To protect our customer's
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:08/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/10/22, I did a mobile check deposit through the Chase application. The check had been made it my boyfriend who did not have a bank account at the time. I was unaware that I couldn't do this. On 7/12/22, Chase restricted my account without letting me know, preventing me from accessing any of the money in my account. On 7/12/22 at around 11am, my boyfriend and I visited the Chase branch in ** ****** ** to try and resolve the issue. They said that my boyfriend needed a valid identification card in order to resolve. His wallet had been stolen the weekend prior with his identification card so we were unable to prove his identity at that time. He renewed his ID at the DMV on 7/14/22. I called Chase to give them an update that the ID was in the process of being renewed. On 7/25/22, my boyfriend received his ID in the mail. I called them on 7/25/22 to give them another update and let them know that I would be at the branch the following day to prove his identity. On 7/26/22, my boyfriend and I went to the Chase branch in ******* ** to prove his identity. The banker let me know that my account had been closed and that the check with the remaining balance on my account had been mailed to my address the previous day. I asked the banker to call the fraud department to confirm and he refused and told me there was nothing more to do. The banker also told me that I would receive the check in 5-7 business days. On 8/1/22, I called Chase to ask why my check had not been delivered. I was told that the check was still on hold and was never shipped out since my boyfriend hadn't proved his identity. I let the Chase associate know that I needed to pay my rent and needed my money. She hung up on me. When I called back, a recording told me that the department was closed. On 8/2/22, I returned to the Chase branch in ****** and spoke to a different banker. The information was finally verified and I will now receive the check in 15 business days. I owe late fees on rent/credit cards

      Business Response

      Date: 08/19/2022

      We responded to our customer's concerns by letter on *****, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 09/01/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       I reject the response. Chase bank did not resolve my issue. I did receive a letter from them but it did not provide any resolution for my concerns.  The letter simply stated that my account had been closed, which I already knew.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

      Business Response

      Date: 09/15/2022

      We responded to our customer's concerns by letter on *****, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:08/01/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I mailed my monthly auto lease payment on 6/15/22 via USPS 2-day mail with tracking # *************************** and CHASE received my check #**** on 6/22/22 for $361.63. CHASE cleared my check #**** ( per copy of Key bank proof of payment clearing) and my check cleared 7/7/22. CHASE kept my money, but never applied it to my lease account. Chase sent me a letter my payment was past due. I have since installed their APP on my iphone and emailed them a copy of the proof of payment on 7/19/22 and have since followed up and called and emailed a few times each week, but they keep stalling each time I call and tell me I have to wait longer for them to look into it. They refuse to clear up this matter timely. This process is exhausting and it’s difficult to contact them so much, having to start my explanation each time I call. Please help me

      Business Response

      Date: 08/09/2022

      We responded to our customer's concerns during
      our telephone call on August 9, 2022. To protect our customer's privacy, we are
      not providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

      Customer Answer

      Date: 08/10/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,



      ****** ******







       


    • Initial Complaint

      Date:07/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bank with chase bank. And u mainly used this checking account as a stings account where I have direct deposit. I rarely make transactions on this account I recently deposited a check from the government that was not placed on hold. From that check I made electronic transfers to my other bank accounts and also opened an account for my teenager now today July 28th when I tried to log into my account. I received a message saying my account is blocked and to call. When I did call they told me they chase has decided to end their relationship with me and they cannot give any information and my money will be on hold. I am also in banking and is totally confused as to whats going on I know I havent done anything to prompt chase to close my account. So what exactly is the reason I feel discriminated against.

      Business Response

      Date: 08/18/2022

      We responded to our customer's concerns by phone on August 17, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I, made a check payable to the *** ***** of Finance the check was cashed by someone else.This happened back in 08/26/2021, since then I have been talking to chase to resolve the matter without success. I am reaching out to you for help on how to solve this issue. Hope you can help.Thank you for your help and cooperation.

      Business Response

      Date: 08/16/2022

      We responded to our customer's concerns by phone on August 15, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an issue regarding a $300 credit I was promissed upon sigining up for a Chase Checking account and a debit card dispute that Chase has handled incredibly poorly. I've attached a more detailed letter and materials to verify my account

      Business Response

      Date: 08/31/2022

      We responded to our customer's concerns by phone on August 30, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have recently opened a new checking app with chase and completed an external transfer to fund the account. At first I received a message stating I had to verify my account through test deposits. I completed this, the transfer was rejected and my account locked stating I had to call. I call and spoke with someone in the fraud department by the name of ****** who said my account/transfer had to be verified with my external bank through a third party call. We got this done and verified and the transfer done. Today 7/28 I called because the hold date was moved from August 1st to August 2 and two hours later, being transferred from department to department I still don’t have an answer as to why my transfer is still on hold. Each department just keeps putting it off on another and no one is giving me a straight answer. I’ve done what was required of me, I just would like my funds released in a timely manner. I could understand 1-2 business days but four is unexceptable.

      Business Response

      Date: 08/09/2022

      We
      responded to our customer's concerns by phone on August 9, 2022. To protect our customer's
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 12 I refinance one of my properties, received 3 checks from the title company and deposited all three on the same day at the same Chase bank. I was told when I deposited the check they wouldn't be available until the 20th, which I was ok with. Two of the three checks were made out to me and the third was made out to my business. The larger check came through early with no issues but the substantial smaller checks were flagged a s fraud, mind you all three came from the same company and the smaller 2 went in to my personal account. They not only flagged the checks but shut down my account completely, so I had no access to my money that I already had in there. July 18 went to the Chase bank finally got things straighten out, so I thought. July 20th found out my account is closed totally not.do to any fault of my own so in the mean time all the automatic withdrawal are getting rejected because now my account is closed, mind you no fault of my own. July 21st -25th I'm getting reassured that my account is reopen and the money will be back in my account by today which is the 28th. Low and behold my account still days 0 balance and I have no access to the thousands that they took out of my account. Here's the kicker, the checks that was supposed to clear on the 20th did clear but yet my account was still closed and my life insurance and every other creditors I owe is wanting their payment and I have no way of getting it to them because they took my money and I have no recourse to get it back.

      Business Response

      Date: 08/02/2022

      We
      responded to our customer's concerns by phone on August 2, 2022. To protect our customer's
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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