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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,819 total complaints in the last 3 years.
    • 1,567 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a threatening letter in the mail dated 11/21/23 which only made it to me on 12/8/23 that had no way to authenticate its origins, no letterhead or signature from leadership, and reads like an attempt at identity theft; commanding me to put ALL of my account numbers on the first half of a W-9 form printed from the *** website, along with my social security number. I didn't receive any notification by their app or by email and the letter contained threatening language that claims penalties on behalf of the *** if the letter is not returned by 12/5/23.In this digital age I should receive notices of my account "needing attention" via email or the app that I pay to use- not by snail mail where it could easily be lost and obviously will not get to my residence in time to take action. Companies should not be able to resort to scare tactics using vague information to force their customers into action either.

      Business Response

      Date: 12/20/2023

      We responded to our customer's concerns by letter on December 20, 2023. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:12/12/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid a bill using the Chase Pay a Bill function. This was the first time I ever used this function. I was nervous to do so but because I have plans to be abroad, I wanted to switch to this method of electronic payment. I called Chase on 11/27/2023 to confirm the account number that the merchant provided to me with them to make sure my money goes to the correct account. They said they cannot confirm this with me for security reasons, they could only do it if the merchant is on the phone. I asked them what would happen if I send it to the wrong account? They said they could open up a dispute for me and everything would be fine. I trusted Chase and sent the money using their function. Today, I spoke to the merchant to check if they received the money and they said that they did not. I have proof that I sent the money to the merchant on December 4th and they should have received the payment on December 6th and they said they didnt. I called Chase today to open up a claim and they refused to help me. They told me I was told the wrong information on November 27th and the money is gone for good and they will not help me with this. I am so devastated that I was lied to and my money was stolen by Chase. If they were honest and told me that they would not be able to help me if my money was sent to the wrong account, I would have never used this function. They refuse to bear any responsibility for this and have hung up on me while I was explaining how I was deceived and exploited. I am absolutely traumatized, devastated, and cannot fathom how Chase could conduct such immoral and unethical business practices. I have been a valuable customer since 2008 and they do not seem to care about this at all. I trusted Chase and instead, they lied to me, exploited me, and have abused me. Since the merchant claimed they did not receive the money, I would like the money deposited back into my account and I will write a paper check to the same merchant. Chase put me in this heinous mess.

      Customer Answer

      Date: 12/12/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************



       

    • Initial Complaint

      Date:12/08/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I currently I had an account with ********************** I reported some fraud that was happening on my account which I did, weeks go by now I was told by chase that my account is closed and I have to wait **** business days for my account to be closed and my funds to be mailed to me. This is my rent money and my money to live on my daily, Christmas is coming and I need to be able to use my money. I went into the branch and they said they couldnt release any of my funds because my account is locked. They said I had to reach out to chase in order for them to help me get my funds. Im without any funds to purchase any food or groceries. My rent is due and chase isnt trying to help me get any of my funds

      Business Response

      Date: 12/20/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:12/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is an ongoing issue that Chase has yet to resolve. In March of 2022, I filed my taxes with TurboTax. Chase Bank closed my checking account the day before the check was deposited. Chase informed me that they rejected the check, however, there was no trace or record of that check ever being returned to Turbo Tax. Chase also closed my credit cards and are attempting to pursue me for that debt, but they are and have been in possession of those funds from the tax refund check. Despite multiple communications to Chase, they have never attempted to fix the situation or even attempt to assist me with any of this. They sent my credit cards to a collection agency but are in violation of the ***** because as I stated before, the collection agency is actually Chase Bank. Chase should be ashamed of their antics and behavior. They should rectify the situation immediately and without delay.

      Business Response

      Date: 12/20/2023

      We responded to our customers concerns in our letter dated December 20, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:12/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Approximately 5 months ago I received a letter from Chase Bank about setting up a savings account. I called ******************** Bank and told them Im not trying to set up an account and that someone is trying to scam me. They said they would make a report. Now, December 5th, I got a Chase Bank debit **** card in the mail and that I need to call to set up a PIN number. I called them again saying I never set up an account with them. Same reply. I will make a report. I know this is a scam in progress. Both times that I talked to the representative they were speaking with an Indian accent. Ive watched plenty of scam videos to know what is going on so can you please help me. Im a disabled veteran who cant afford to loose what very little money I receive. Thank you.

      Business Response

      Date: 12/22/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 01/30/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Hello, this is my response to ID # ********. I had been in communication with ******************* about the issue I addressed in my complaint. After several phone calls she referred me to another department to make a claim. That department wanted my name, social security number, address and never heard of a Pepper ******. He didnt seem to even know how to help me. I told him I wasnt going to provide my social security number and that I didnt even know who he was and he could be a scammer for all I knew. I am in no way a racist but I have watched plenty of videos of scammers from *****. There is no trust whatsoever when youre not dealing with someone face to face. He suggested that I drive to the nearest Chase bank to talk to a manager. The nearest Chase branch is close to 40 miles away. Thats 80 miles round trip! I dont know what to do or who to trust.

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

      Business Response

      Date: 01/31/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:12/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My bank account was charged 12 *** fees. I called Chase in November and requested to have the fees reversed but only 1 was able to be reversed. I asked to speak to a supervisor and kept being transferred to different representatives and was finally hung up on. I spoke to a chase collections representative named ******** on 12/01 who assured me I qualified for a reversal of ****** or something in that range. I had an open dispute in my account that needed to be closed so I was on hold with him while he got the dispute department on the phone. When the dispute was closed he said he was still unable to process the refund to my account as the dispute takes 2-3 business days to be closed. He told me he would notate my account and to call back. I called back on 12/04 and no one knew what I was talking about. I was transferred back to the collections department who told me that I dont qualify for any adjustments and that ******** was basically making stuff up. I spoke to the collections supervisor ******* who just said there was nothing he could do except send a coaching. This coaching is not going to pay my rent. I was counting on the adjustment that I was told on Friday to make my rent payment today. This is beyond incompetence promising customers stuff they wont do. I want the *** Fees on my account reversed.

      Business Response

      Date: 01/02/2024

      We responded to our customers concerns in our letter dated January 2, ****. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:12/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/28/23 I deposit to my personal account 3 checks each check in the amount of 20 thousand dollars, on 11/29/23 I deposit an other 3 checks with the same amount, to my personal chase account by the ********************** branch on ****** located in ****** **** ***** The money was coming from a family member a gift for me to buy a house where I need to close in the next few days,But chase took the Money from the other bank and never give me it saying it's fraud and they keep it by them self, Also they said they will close alley bank accounts personal and business and all credit cards, also they took away the money what was in the account before I deposit the checks..

      Business Response

      Date: 12/07/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:11/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a gift card with a person on Instagram. I was told send the money using CashApp. I sent the money and received the gift card it did not work. I explained to them the card it didn't work and they said I have to call in to find out why. There is a zero balance on the gift card. I tried to find a resolution with the person to return my money. They refused. I asked ******* to help me look into this and the bot said it's final and cannot process this. So when I was on the phone with *********** and explained to them everything that has happened - they recommended me to talk to Chase.

      Business Response

      Date: 12/01/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 12/04/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I oppose the resolution on the grounds that the charge in question was processed via a Debit Card, and as the transaction was incomplete resulting in me not receiving the purchased item from the seller I believe Chase should have the right to dispute this case. Unlike a peer-to-peer (P2P) transaction, even though CashApp operates on a P2P basis, the charge was made through a Debit Card, which functions similarly to a credit card. In analogous situations with credit card purchases, if I bought a ** and never received it, I should not be held responsible for the payment if the ** was not delivered to me.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Business Response

      Date: 04/29/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:11/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since 2018, I have been a loyal user of the ******************** debit card. I have adhered strictly to all the banks rules and have not engaged in any unusual activities. On November 21, 2023, I received an unexpected email stating that my phone had been deleted for use with Chase Mobile, followed by my account being locked due to alleged unusual activities. I was unable to access any of my accounts and immediately contacted customer service for clarification.To my dismay, I was informed that the bank had decided to close my account and discontinue my access without providing any specific reasons. I was told that my account was in the process of being closed and would be fully closed by December 6. A check with my remaining balance would be mailed on December 7. However, there was no guarantee that I would receive the full balance in my account or a timeframe for receiving this check. I have recordings to prove all I reported. This situation is extremely distressing, as all my savings are in this account. I have rarely used this card recently, with the only significant transaction being a few hundred dollars transferred to a friend. As a recent graduate from *************** preparing to relocate and start my career, this abrupt and unexplained action by the bank has placed me in a difficult position. I feel powerless against the bank and am earnestly seeking assistance through this complaint.Request:1. I request that my account be reopened, given the lack of clarity and justification for its closure.2. If reopening the account is not possible, I urge the bank to ensure the timely return of my full account balance.

      Business Response

      Date: 01/03/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:11/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the executor of the estate for my mother. She died unexpectedly in January of 2023 I have attempted to pay her house payment with Chase since May of this year. I had to go through probate court to be appointed executor. All information has been communicated with Chase Life ****************** They failed to notify the foreclosure department of the status of the estate and the house was put into foreclosure. I have attempted to pay the monthly payment each month and Chase refused payment because I was not on the account. I have completed all of the paperwork sent by Chase bank and returned to them. Now there are over $3000 in late fees that I am asking to be waived due to the non communication on their part. They refuse and are taking the house. When I call I am transferred to departments that just push me along. The hold time is over 30 minutes per call and then I just get transferred. I have never dealt with a bank that will not take payments, will not ***** online access for me to make payments and the wait time at the branch each time I go in is over an hour.

      Business Response

      Date: 12/12/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

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