Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,825 total complaints in the last 3 years.
1,572 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A check was sent to ***************** Chase Bank Dated...August 18, 2022. It was sent to be deposited in **** #**********. I was told there is no acct for this check to be deposited into. I have talk to a bank rep here in Georgia about this issue only to put the blame on someone else in ********. No one can tell me what happen to my money...only to get an excuse that we will check the back office and give you a call at a later time. The check was processed at this bank and still the money was not sent back to me or to my bank. I still have not received a call from the back office or any manager about this issue.
Business Response
Date: 08/10/2023
We responded to our customers concerns in our phone call. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 08/19/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Waiting on the outcome of my refund. I was contacted by Chase Executive Office and they're searching into this issue and will give me another update soon.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****************

Business Response
Date: 09/12/2023
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:08/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a victim of fraud and Chase was of no assistance to me. I have banked with them for many years for my personal and business needs and after almost 20 years of trust and loyalty I have left. I received a phone call from someone claiming to be a Chase employee stating that there had been fraudulent activity in my account. I gave the information asked for (stupid on my part) to solve the "problem" Later on that evening I checked my account and close to $80000 (my life savings) was gone. I immediately contacted Chase the lady I spoke to reassured me and said they would be able to stop the payment because it was going to another bank. I called in the morning went to the branch and got the runaround for over two weeks. They asked for phone records and an array of many documents that i supplied them as soon as they asked. The branch and employees over the phone had me running around like a chicken with my head cut off and offered no help or solution, just added stress. I know the bank is insured for instances as this. That was all of the money that I have and was getting ready to retire but can no longer do so without my lifes savings. The amount of stress and heart ache this has caused is unreal, and all Chase did was make the stress worst by making me believe that it would be resolved if I supplied them with and ran around like crazy to give them and do everything they asked. Your help to resolve this would be greatly appreciated. I don't know where else I can turn.
Business Response
Date: 08/09/2023
We responded to our customers concerns by phone. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:08/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Chase on 8/2/2023 because I am locked out of my account. I spoke with ****, *****, and *******. They could not solve my problem.
Business Response
Date: 09/12/2023
We responded to our customer's concerns by email. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:08/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
asaptickets did not fulfill the services i paid for, so i had my bank reverse the payment, then my bank allowed asaptickets to reverse what i did, i do not now trust this bank as soon as i can, i will move my over 25k U.S.D. from this bank to a different bank !!! as i do not now trust this bank with my money !!! someone owns me $2456.00 !!!
Business Response
Date: 08/24/2023
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 09/15/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Hi, chase bank did not resolve anything. they still own me like 3k U.S.D

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

Business Response
Date: 09/22/2023
We responded to our customer's concerns by letter on *****, 2023. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:08/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for the debt with JPMorgan Chase auto finance. Chase Auto has filed a **** to report the debt as a loss. Form ************************************************************************************************ removal from the credit report.
Business Response
Date: 08/10/2023
We responded to our customer's concerns. To protect their privacy,we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:08/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 27, 2023, I received a bad pedicure service from merchant, **** **** *** in *******, ** for the amountof $75. I contacted the merchant about the dissatisfaction and left a ****** review regarding my visit. My Chase debit card was used for the transaction. The charge didn't settle until July 31st at midnight. When I contacted Chase Bank on August 1st, 2023 to dispute the charge, Chase refused the dispute stating I would have to contact the merchant because they didn't have the option to dispute the charge. I told the specialist that I've already contacted the merchant. He stated again that he couldn't dispute the charge on his end. How does a bank not have the option to dispute and/or investigate a dispute matter from a transaction??
Business Response
Date: 08/04/2023
We responded to our customer's concerns by letter on **********. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:08/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Account was closed and no explanation is given. Employees fail to help explain what is happening. The bank will not allow me to access my funds.
Business Response
Date: 08/02/2023
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:08/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a checking/savings account with ******************** from 2014 to 2021. In 2018, I moved to a commercial apartment complex called strathmoor in ****, managed by *******+**** company. I moved out of Strathmoor in January 2021, when I promptly signed over the lease to another tenant and cancelled my auto-payment. In May 2021, I noticed that Strathmoor is still taking money, in the amount of my old rent, out of my account. I called ******************** and filed claims, Chase was able to reverse 3 charges for me in October 2021, I closed my account right afterwards to avoid more faulty charges.After 2 years working outside of *************, I am now back and trying to reopen my account with ********************, and I realized Chase had reversed one of the credit I was given, which resulted in an outstanding balance in my account.Now, after a whole month of constant communication with Chase and the merchant, and sending over everything Chase asked for, my issue was still not resolved. Furthermore, I was told by Chase that they are not even looking into my case. In the meantime, I have no means to open any financial accounts under my name, which extremely affected my life.I am making a complaint against Chase based on the following:1. Why was my successful disputes back in Oct 2021 reversed in my already-closed account without me knowing? 2. Why was I given the run-around by Chase since July 10th 2023, constantly kicking the issue back to the merchat, to a third-party, to its own banker even. After a month of communication, Chase is unable to provide any credible resolution, and giving me the same answer I got a month ago?Chase's behavior is not only extremely unprofessional, but boarderline fraud-like. This financial institution does not care about providing solutions, nor does it care about its customers.
Business Response
Date: 08/30/2023
We responded to our customer's concerns. To protect their privacy,we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:07/31/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ChaseBank put a stop on an online payment, I had scheduled, with plenty of time in advance to make it on time. When I went to my banking online to know why?? It only said "payment stop" without any explanation; when the account had plenty of money to pay for it. I called Chase bank, told them to reinstate the payment, and Why did they stop it? I pay the same account every month. ******************** bank customer service bounce me from person to person, some said that the receiver (********* / ******** of my check had refused the payment, another customer service said, it was too late to reinstated, that just send them another check. I told them if I sent another check, it is going to get to them late and the receiver would charge me late fees, that they need to fix it.Chase bank customer service continues transferring me to another person to another person keeping me on hold for the longest time until they hang up on me. The following bill as I said the receiver ********* charged me $174.79 on late fees. I went to Chase bank branch in Norwalk with the bill from *********/ ******* talked to the manager, ***************, she was helpful took a copy and summit to Chase escalation department my complain, Which was a nightmare to get a hold of the representative, from the escalation department, who just told me that there was nothing she could do, and they made me have an additional expend of (One hundred seventy four and seventy nine cents). I want Chase bank to refund my account with $174.79 that occur due to their negligent.
Business Response
Date: 09/06/2023
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 09/14/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

BBB

Regret to inform, that Complaint not Resolved Claim #********, in Fact, I have more payees not receiving payments in retaliation, for my complaint I think I shared all the email I got with BBB and yet, you are closing my complaint?? I didn't see any resolution in this case they haven't refunded the $174.79 on the first check, and in the case of citimortgage, they are sending me in addition to the late charges Citimortgate is increasing my dedt by derrefeing principal, increasingly by six thousand dollars, and Chase bank is continuing stopping my check, and/or not delivering them, even though they take the money out of my account, not the delivery day, but when i issued the check, in most cases almost a month in advance.

Plese keep my claim #******** open, until resolution. I need some solution to this stepping all over my accounts.

Thanks

***************************;

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Customer Answer
Date: 10/17/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

No it's not resolved, but like Citimortgage, and other banks, nobody cares. Banks do what they want and no one does anything about it; they are the ones with the power and the money to do whatever they want.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business Response
Date: 11/01/2023
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:07/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an issue on 7/15/2023 at the Chase Bank on ******* in *****************. This story is going to sound bizarre, because it is and my wife was with me when this happened. I tried to withdraw $20 from my checking account. The transaction was declined. I thought there was a problem with the *** machine. I went to the next machine and there was a man using the machine. When he finished I went to use the machine, here is where it gets crazy, and the guy took my card out of my hand and said that the strip needed to be wiped and he proceeded to run the card on his sleeve. He spoke in broken English. I grabbed my card told him I didnt need any help. I went to put my card in and he said you have a chip and tried to tell me how the card was supposed to be put in the a lot and he pushed the card in. When he had my card he made a move like he was going to make a run for it and I turned to follow him but he didnt go anywhere. So after the card was put in to the *** I tried my pin and it didnt work. I cancelled the transaction and when I pulled the card out it was someone elses card. I ran to the parking lot and the dude was gone. I got an email that my balance was below $20. So I pulled up my account and $920 had been withdrawn from my account. I contacted ******************** to file a claim. They told me the money would be temporarily be returned to my account while they investigate. I asked what should I do with the card that I had and they said that it had probably been cancelled already and I could take it to a Chase location. I went to the ******* first thing Monday morning to turn in the card and explained what had happened. I asked if the video could be viewed and I was told that the bank does not have access to the video. That did not sound right. So fast for to Friday July 28th and I received a letter from Chase that after investigating my claim, the claim would be closed and the money that was placed in my account would be deducted on Aug 4th. I called about this letter and I was pretty much called a liar since my pin was used to withdraw the money. I mentioned that my receipt 2:06 pm. I asked what time the the unauthorized withdrawal was made and I believe the time was 2:16 pm. I asked if the *** video had been looked at and I really did not get an answer to that question. I was told that since my pin was used they were not going to do anymore investigating. So Chase has lost a customer of 7 years.If you are thinking about using Chase Bank, dont do it!
Business Response
Date: 08/09/2023
We responded to our customers concerns by phone. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 08/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The investigation that was done by the individual by a Chase executive was basically her contacting the claims department to see what was done on their investigation and that is was was conveyed to me. Basically, they said that since my PIN number was used there was no further investigating that would be done. No video tape surveillance of the *** machines was viewed to verify my claim as to what happened. No I am not satisfied with the response from Chase Bank in this matter. I was asked by law enforcement when I filed a complaint regarding this matter if I noticed any device on the *** machine which I answered that I would not know what a device would look like. Seems to me that Chase Bank sure be inspecting their *** machines for any suspicious devices to protect their customers.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business Response
Date: 11/27/2023
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you
Customer Answer
Date: 11/28/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Additional information was given to Natasha at the Chase Bank CEO’s office showing that there is a problem at Chase Bank ATM machines with debit card PIN numbers being used to withdrawal customer’s money and notification that the LA County Sheriff’s Dept. obtained video of my interaction with the man that stole my card.

I have attached a link of a news story regarding Chase Bank and money being taken from Chase Bank ATM machines. The story is from May 2023. My situation happened on July 15, 2023.
I tried to use a Chase Bank ATM machine to withdraw $20.00. My transaction was denied at 2:06 pm. I had over $900 in my account. I tried another ATM machine and before I could use the machine, I had an encounter with a man who was using the ATM before me. He tried to help me to use the machine. He took my debit card, which caught me by surprise, and proceeded to show me how to wipe the card strip on his sleeve and I reached to get my card back. I told him that I knew how to use the ATM machine. I put the card in and he was trying to tell me that I needed to swipe the card.
I proceeded to enter my PIN and nothing happened. I tried again. I cancelled the transaction and I removed the card and it was someone else’s card. The guy was long gone. I immediately pulled up my account on my phone and there was a withdrawal for $920 at approximately 2:16 pm. I contacted Chase Bank to inform them of what happened. I filed a claim and in 3 days they refunded to money. After a few days I received a letter stating that after their investigation, they were going to remove the $920 that they replaced stating that my claim had been denied. So I contacted Chase Bank claims and I was told that since my PIN number was used, they denied my claim.
I filed a claim with the BBB and I received a call from the CEO’s office. The representative said she would look into my claim. I received a call from the representative and was told the same thing that the claim was denied.
So I filed a report with the LA County Sheriff **** ****** location and an investigation was started. They did receive video of my interaction with the man who stole my card. But that was all.
I posted this incident on Facebook and a friend of mine sent me a news video about similar instances from May of 2024. That is the link I have below.
So, the link was sent to Chase and the information that a video was available showing my interaction with the man who stole my card. So I received a call today from the CEO’s office and the representative informed me that my claim was till denied even though this was a problem at other locations. I asked to speak to her manager and she stated that there was no one above her.
I am not happy with Chase Bank!
************************************************

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* ******

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JPMorgan Chase & Co. is NOT a BBB Accredited Business.