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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,819 total complaints in the last 3 years.
    • 1,567 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been disputing two unauthorized Zelle payments made from my Chase checking account while I was vacationing in ******** in April. I had called and notified the bank that I was robbed and my cellphone was stolen from me and stated my digital information had been compromised, I was informed I needed to present myself in person at a Chase branch upon arrival in the US, which I did and opened the case number ***************, some documents where required and were sent via fax from the same branch to support the claim, later on i called to follow up and find out that Chase had closed this case because they did not get these documents. On July 14th I requested a review of my case and a new case number was assigned ***************, after explaining to me that they can no longer use the previous case number (due to their own negligence). This time i called them to make sure they did get the documents I had to send via fax again, and they confirmed to me they were going to review them, eventually I was told that no sufficient proof was provided to determine that these transactions were not made another person even though the documents i submitted were the same they had requested.Transaction Date April 17 2023 Chase checking account.: ********* Zelle payment to **** *** ************* $ ****** Zelle payment to **** *** ************ $ ****** Their first response was that their decision was based on the fact that the geological location used and the device was the same used before. I stated to them that on April 17, 2023 I was without access to neither my laptop (left back in us) nor my cell phone (stolen from me) and therefore I wanted them to take a look the ** address or to provide me with the details of both of the transactions, including time, and location so I can provide them with specific documentation to support my claim.At his point it feels like they are biased and their position is not to look into details but to antagonize anything presented to them.

      Business Response

      Date: 08/08/2023

      We responded to our customers concerns by phone. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/28/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/15/23 I made a purchase with a business that I have been doing business with in the past with no problems at all. Well 7/18/23 $760 I purchased human hair from this company and did not receive the products at all when the box arrived. I called and they reversed the payment. Then my package came from my 7/15/23 order for $2000 and again products not received at all nothing trash was in the box when arrived. I took photos and emailed them to the business etc contacted cashapp no help filed a claim with chase they denied it. Iam so overcome with no help of getting my funds back. Then another shipment came and this time it came with items I did not purchase totally different order. Tried contacting the business no help. I then shipped back the package with confirmation and they received it. No refund no help from cashapp at all and Chase denied my $3000 claim as well now Im out of $5000 my bank want help. I have done business in the past with this company as they can see and everything went well up until these last 3 orders. I want my $5000 refunded. I provided the information needed specifically. Iam changing my banks if something isnt done about my funds. I bring in to much money from my business to this account and now they cant help me to get my money back, but I got the $760. Iam very upset.

      Business Response

      Date: 08/08/2023

      We responded to our customers concerns by phone. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 08/09/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************************



       

    • Initial Complaint

      Date:07/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My problem with Chase Bank started July 27 2023. My account was put on hold Apparently someone, not me opened a ***** account in my name. They tried to get money and the bank didn't put it through, which is a good thing. They automatically closed my account, and couldn't open a new account. They think I'm lying. They didn't say that to me directly, but when the main office was called, he kept saying, she said she didn't do it. I didn't do it! I don't know anything about *****, or any other app related to it. I'm 66 yrs. old, I'm supposed to be moving over the weekend, and I have no money. They said I couldn't have it for 10 days. I won't be getting my social security check for August either. Not until at least the middle of the month. SSD will send my check to the Chase account and it will get sent back. When that gets resolved, it will be the middle of August. I'm moving with no furniture or food. This whole thing is very upsetting. I can't stay here, I'm living with other people and I have to go. Closing my account for something I had nothing to do with, has caused a lot of chaos. I don't know what to do.

      Business Response

      Date: 08/04/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in September 2022 paid off my car in full. Was in the process of moving and we all know that regular snail mail hasnt been reliable for anyone. **** release was mailed out but never received. Called to obtain a new once since original never made it to correct destination. Informed by a woman named ******, they would mail one out ***** 2-3 day due to purchase of a new vehicle. With this info we put down a deposit on a new vehicle knowing we would have lien letter in 2-3 days. Call next day to attempt to obtain Tracking number, informed no record of call, no one mailed anything out, no one can answer if a ****** even works there including a supervisor. Informed theres nothing they can do for me to obtain this document (except wait 12 business days to maybe received a new one via snail mail) I never received in the first place. Now I am losing a vehicle purchase as well as a deposit. They are unable to carrier pigeon (after being told they could by ******) cant send it electronically, cant send it to a bank to pick up. Horrible customer service. If they cant even locate an employee the have and properly document conversations, how am I to believe this document was ever even mailed out to me? Losing money and a vehicle due to extremely poor customer service.

      Business Response

      Date: 08/08/2023

      We responded to our customer's concerns. To protect their privacy,we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested a new debit card from chase bank back on 7/9/2023. That said it would take 5-7 business days. On the 10th day, I called because I hadnt received my new card. They said it was either lost or stolen. They said they would ship it 2 day express and Id have it by 7/25/2023. When I called on 7/25/2023 to get the tracking number, they informed me it hadnt shipped yet. They told me they didnt know when it would be shipped.

      Business Response

      Date: 08/07/2023

      We responded to our customers concerns by phone. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you. 

    • Initial Complaint

      Date:07/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase checking account The account is in my name ************************* my phone was stolen with all my account info and debit cards in it I filed the dispute with chase for the amount of ******** and explained to them that my 0hone and account information and debit cards were stolen on June 21,2023 the issued a provisional credit for the amount of ******** I then attempted to withdraw some cash from my account and wasn't able to I then called and was told that my account was locked and due to be closed and I couldn't withdraw the money I've called several times and nobody gives me any information as of today my account is closed and my claim was denied Claim#*************** Account#****

      Business Response

      Date: 09/07/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So for the past four months or so I just noticed that ***************** Chase has been taking money out of my current account directly from my account using routing and checking numbers that I've never given them I've never had a chase ****** account I've never been with ***************** Chase I've never used them but somehow they're showing ** in my bank statement taking money $30-$60 at a time sometimes twice a month under the name Xfinity well that seems pretty questionable to me they're integrity is on the line here and I've already doubted it to begin with , I want an explanation of why they're doing this and I want my money back obviously because I did not authorize him to take it first of all

      Business Response

      Date: 08/01/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 08/15/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      They have not contacted me with any resolution at all i got one call from them they left a message to call them back i did and left a message that is all never hears back , never got explanation why they are stealing from me nothing .

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

      Business Response

      Date: 08/28/2023

      We responded to our customer's concerns. To protect their privacy,we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No fraud department, no customer service or bank branch can help resolve estate corruption with in the organization. They have made no corrections or attempt to settle anything.

      Business Response

      Date: 09/06/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/22/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Re: Acct # ********************** disputes and requests for the creditor to verify the debt that they're adversely reporting against me to Experian and TransUnion credit bureaus. They've failed to validate the debt within the 30 days provided by FCRA, And have yet to remove the incorrect reporting from my credit file. Such negative reporting has affected my ability to get approved for housing, employment, and/or any and all Credit rating based loans and services. Due to the company's failure to abide by FCRA Laws and Reporting regulations I am hereby requesting that BBB Be advised of such deceptive business practices and that my complaint be published to the public for future consideration of potential consumers before doing business with this company. Please publish such complaint IMMEDIATELY, Unless the Business is willing to rectify the situation by ******* to report incorrect negative information to my credit report. A letter requesting to them to validate the debt was sent to them with proof of mailing attached hereto and received by CHASE AUTO FINANCE ON 2/6/2023. They failed to validate the debt within the 30 days provided by FCRA Guidelines. Then Chase sent me a letter confirming that they DID NOT VALIDATE THE **** WITHIN ************************************************************************************ whereas I have proof they received it. They've refused to remove the negative reporting to credit bureaus EXPETIAN AND TRANSUNION. I'm hereby requesting that this alleged account be removed from my credit report as inaccurate negative reporting , or if they insist that the debt is validated they provide Title to the vehicle for which this loan is outside of the legal statute of limitations to collect a debt within the *******************.

      Business Response

      Date: 07/27/2023

      We responded to our customers concerns in our letter dated July 27, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 08/07/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The fact remains that I sent a letter asking for validation that you received 2/7/23 at your offices by **************************** as per **** Delivery confirmation signature. Chase did not reply within the 30-day response time required by FCRA, therefore being in violation of such Law. Chase then sent me a letter nearly 60 days later after a complaint was filed with the **** about your lack of adherence to FCRA 30 day response requirement, where you claimed that you never received my letter on 2/6/23, whereas I have proof that you did. The fact that you replied In writing stating that you did not receive my validation letter on 2/6/23, is verification enough and on admission of guilt on your part that confirms that you did not respond within 30 days from receipt of mailing, proved by **** (Attached hereto). I'm attaching proof that you received my validation letter. Your claim that you did not receive it, holds no merit, when there is proof of the contrary. Your letter confirming that you did not reply within 30 days, because you didn't receive my letter, is considered false and inaccurate testimony by Chase Bank. And for such I am demanding that the account be deleted from my credit profile, based on FCRA.

       

      Secondly, In my complaint with the BBB, I mentioned that I'm looking for Chase to delete the account from my credit report, and/or provide *** title to the vehicle in question, DUE TO the fact that the 4 year statute of limitations has expired to collect such debt. If you no longer the legal right to collect the debt on such account / ********************, then the person you are attempting to collect the debt from, should be in possession of the *** Title to the vehicle. This matter was not addressed at all in written response now needed July 27th 2023. Attached here too..

      In conclusion, I am hereby demanding that the incorrect reporting of the account be deleted from reporting to all credit bureaus, and that such creditor shall relinquish title to the vehicle To which the loan in question is related to. If the creditor believes that the debt is mine, then the title to the vehicle should be mine as well. Statute of limitations of ownership and collection of the debt has expired per ********** law.

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************************




       

      Business Response

      Date: 11/15/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 11/21/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Just a fact that they responded is not sufficient of action that needs to be taken here. Chase needs to rectify the situation. Remove the incorrect negative reporting from my credit report, and/or provide title to the vehicle to my mailing address:

      ******************************************************************************

       All they keep saying is that they responded to me via mail. I've attached that mail here to for the better Business bureau to review the letter in which Chase incriminates themselves by stating that they did not respond within the 30-day period, claiming that they did not receive the letter requesting validation. Whereas I have uploaded proof hereto, that they did receive the letter requesting validation. They did not reply within the allotted 30 days. Therefore they are in violation. So I am requesting that the The BBB take action against Chase Bank to mandate them to remove the incorrect negative reporting for my credit report and/or mail the title to the vehicle to my mailing address

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************************




       

    • Initial Complaint

      Date:07/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***************** owns WePay. WePay is not listed here so I am filing a complaint directly with *****************. Correspondence between me and ***** representatives can be researched and brought up. Basically, I accepted a card payment through my business account and they sent both my customer and I a receipt saying the ********************** was processed. This was not true and I didnt find out this wasnt true until I contacted chase. There is no way to talk to a WePay rep over phone and they are slow to respond via email, or just non-responsive. They refused to send me any official documentation to show my customer that the ********************** was not accepted, and they completely shut down my ability to accept cards and would not provide any reasoning to this. As a result, my customer suspected that I was scamming him and I had to wait a week for him to receive his money back for me to have him redo payment. In the meantime, ***** assured my that my account was active again and apologized for the issue we had. I was hesitant to redo payment with them, but they assured me that all was ok and my customer can resubmit ********************** and it will be processed. They never requested additional information which I would have gladly provided to them. After having the customer resubmit **********************, we once again both got receipts that it was processed and accepted. I do not save correspondence with small residential customers, and although this customer was going to give me repeat business to himself and his neighbor as well, because of ****** handling of this issue, I lost several thousand in potential business from him. DAYS later, I get an email saying they need more information or the payment would be denied. I have everything I had since I didnt have what they asked for anymore, but I thoroughly explained my LEGITIMATE transaction, and now they are non-responsive. This customer will not pay me again after this. This makes me look like a scammer to him and other clients. They are dishonest

      Business Response

      Date: 07/27/2023

      We responded to our customers concerns by phone. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you. 

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

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