Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  JPMorgan Chase & Co.

  270 Park Ave New York, NY 10017-2014

• 

  JPMorgan Chase & Co.

  124 SW Adams St Ste 124 Peoria, IL 61602-2319

• 

  JPMorgan Chase & Co.

  4400 Ambassador Caffery Pkwy Lafayette, LA 70508

• 

  Bank One

  2910 Johnston Street Lafayette, LA 70503

• 

  JPMorgan Chase & Co.

  1249 Bruce B Downs Blvd Wesley Chapel, FL 33543

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I realized my identity was stolen when I received a notification on my phone from Chase bank regarding a withdrawal from my checking account. After a closer look at the account, I found a lot more fraudulent activities span from 11/06/21 to 01/13/22. There were five fraudulent withdrawals from various Chase bank locations in the total amount of $15500. I was shocked at how easy it was for the fraudsters to walk into a national bank and just take money out of my bank account. Almost immediately after the discovery, an identity theft report with Chase and a grand larceny police report were filed. After a couple weeks of painstaking communications with Chase bank, I was partially reimbursed $11000 on 1/31/22. I went to my branch to request a withdrawal of all of my funds and close the account. A supervisor on site told me that my account as frozen at the moment and refused my request. "There's no need to close it, you can continue to make deposits and make withdrawals after account unfreezes" as the supervisor explained. I trusted his words, but that was a mistake. On 02/22/22 $20000 was fraudulently withdrew from the same checking account that I was denied access a couple weeks back. And a $3399.97 fraudulent purchase was made at ******************* with my debit card information. How is this possible? I was speechless at what was unfolding in front of my eyes. After I notified the authorities and Chase Bank of identity theft, Chase still let criminals walk into their branch and just take money out? After everything that has been reported and verified by their fraud department? I had to dispute again and close my account for good. However, this time Chase refused to admit their incompetence and flaw of the banking system that caused this mess. They denied a full reimbursement of the money stolen and sent me a $3399.97 check before cut off all communication regarding this case. Chase still owes me $21100.03 and I think they are keeping that money.

  Business Response

  Date: 12/02/2022

  We responded to our customer's concerns by letter on *****, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 12/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:11/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  very angry and upset!
  
  i called up customer service on 11-11-2022 at approximately 11:05 p.m. e.s.t. and i asked the representative to RE-send ME out the same email that i had received when ******* ****** made a zelle deposit to my account back on
  
  Oct 21, 2022 Zelle payment from ******* ****** ************
  Zelle credit $2,286.30
  
  i accidentally DELETED THE EMAIL that i had received which notified ME of the payment and there was even a Memo in the email.
  
  YOUR representative was Able to view that email on his end and Falsely Claimed that he could NOT re-send ME out the same email that i had received on the day that ******* ****** made the deposit through zelle.
  
  ridiculous.
  
  please have somebody review the phone call and contact me back at ************.
  
  thank you,
  
  ****** **** shore
  angry and upset customer
  
  /hps

• Initial Complaint

  Date:11/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started my business account "AiBi Technologies LLC" Last 4 digit Ac#**** to deposit my earnings and make payments. I was supposed to have a free wire transfer if I have a certain type of account. But in my 1st wire transfer they end up charging me $110, so asked ***** ***** at *********************** to cancel my plan. I also reached out branch many times to cancel my premium account type, as I knew I will not have a minimum of $50,000 in my bank account.
  
  Since they did not cancel my premium account type, I was getting charged $95/month. I sent several emails, calls, and trips to the branch, but no luck.
  
  Finally, ****** helped me cancel my account type. But I still paid $1300 in monthly fees and $110 wire transfer fees and I need that refund to my account.

  Business Response

  Date: 12/05/2022

  We responded to our customer’s concerns in our phone
  call on December 5, 2022. To protect our customer’s privacy, we are not
  providing you with the details of our resolution. Our customer may use their discretion
  in sharing our response directly with you.

   

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter received check from Social Security Admin and we went to Chase to open a joint account on 10/7/2022. It was a check for over $46k and was still showing pending 10/12/22 so we went back to branch. Was put in touch via phone call to rep that said Chase was ending relationship and that it would take 7-10 business days to close account and that a cashiers check would be mailed at that point. So we waited. On Oct 31 my daughter was told via phone she should go back to branch so we did on 11/1. We were told in branch on 11/1 that the account had been closed 10/24/22 and we should call the 800 number she gave us to get more info. We stayed at branch and called. We were told that in fact the account had been closed and a checked mailed 10/24/22and we should give it until Friday to arrive. Today is Friday and we have been dealing with Chase all day. They now say that they received the funds from social security on 10/8/22 but the check still needs to be verified and that can take another 5 days. I didn’t even ask what happens after that. My daughter was awarded social security disability due to mental issues and she has given me permission to talk to Chase reps on phone. They were unable to open joint account we requested when they accepted the $46k check. Please help. Again, Chase has had the funds since 10/8 after deposit on 10/7. Her name is ****** ********* ******** and the account Chase opened ends in ****. I can provide more information if needed.

  Business Response

  Date: 11/14/2022

  We responded to our customer’s concerns in our phone
  call on November 14,
  2022. To protect our customer’s privacy, we are not providing you with
  the details of our resolution. Our customer may use their discretion in sharing
  our response directly with you.

  Customer Answer

  Date: 11/17/2022

  Better Business Bureau:

   

  i have reviewed the response from Chase.  While true they finally returned the $46k which didn’t belong to them, they offered no explanation as to why they held the funds from October 7 until November 14.  I will not be satisfied without an explanation but will consider this matter closed.  

  
  I have reviewed the response made by the business in reference to complaint ID ********.
  
  
  
  Sincerely,
  
  
  
  ***** *******
   
  
  
  
  
  
   
  
  

  
  

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking reimbursement of $1,435.00 from ***************** Chase Bank.On 09/23/2022 my ***** Fargo Business checking account received an *** debit from ***************** Chase Bank in the amount of $1,435.00.I authorized this *** debit when I set up QuickBooks. The funds should have been applied to my Chase auto loan # ************** due on 09/30/2022. I received a text via QuickBooks message that the *** transaction had occurred on 09/23/2022. On 10/04/2022 I received a notice from Chase Bank indicating my payment was overdue at which time I called ***** Fargo to verify a record of the transfer to Chase ********************* statement for September 2022 was obtained which indicates the transfer of $1,435.00 on 09/23/2022 from my business checking account with the ***** Fargo Trace ID # ***************.On 10/04/2022 I called Chase auto finance and was informed that no funds had been applied to my auto loan. I spoke with ****, a Chase supervisor in the ***** claims department and provided her with an image of my ***** ********** Statement. **** escalated the claim, but I did not immediately follow up on the status of the claim. On 10/26/2022 I called Chase to follow up my claim and spoke with ***, a different Chase supervisor. I provided the ***** ********** statement and Trace ID of the *** debit. *** explained the ****************** required a source of receipt to release funds which is possible in a bill payment transaction where a bank forwards a check to another and copies both sides of the check. In the case of an *** debit the only source Im aware of is the ***** Fargo outgoing Trace ID which I already provided to Gee.*** contacted me on 10/28/2022 and said that she did not have the authority to override the ****************** decision. Gee added there is nothing they can do without the source of receipt.I made the September payment within the grace ****** to avoid a late fee. I am current with my Chase auto loan, and I have never been late.

  Business Response

  Date: 11/22/2022

  We responded to our customer's concerns in our letter dated November 22, 2022. To protect our customer's privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing our response directly with you. 

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently hold an Auto loan with ***************** Chase Bank for a 2017 ******* Elantra. Over the past 5yrs I have paid for this car sometimes I pay extra, maybe more and sometimes Ive paid twice in one month. The point is *** spent the last years giving extra money and paying extra however it does not reflect in my chase statement account. According to them I still owe them the full Loan amount until March of 2023. When I go into my account and do the math it does not add up. There is more money not being accounted for other than Interest. I pay Chase extra monthly that goes straight towards principle. After doing the math every month over and over again I finally called. I requested documents be sent to my home So I and an attorney could look them over. I called and submitted for paperwork on 10/22/22. Today marks two weeks since I put in that request. Im afraid Chase has imposed a Black tax on me and can not answer me as to where the money has gone that I have paid them this far. So Im taking this case above their heads and to the BBB for a resolution. Below I have attached a few Statements.

  Business Response

  Date: 11/10/2022

  We responded to our customers concerns during our conversation on November 9, 2022. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i filed a dispute 2 weeks ag an d not even today i received a letter that they r reseraching it Sale $309.52 Transaction date Sep 22, 2022 Posted date Sep 23, 2022 Merchant info ************ i returned the item 15 days ago plus and i have proof of return and amazon is nt refunding me..they claim they did not get it, and i have proof of return and delivery of return at their warhiuse i even called executive office, left vm..no one contacted me its a week, i emailed online, no response for a week, i set email, no response from dispute pls update on this dispute and i need refund as i have proof of return

  Business Response

  Date: 11/15/2022

  We responded to our customers concerns in our phone call on November 15,2022. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a postdoc working in ****. Recently, Chase restricted my checking account on Sep 30th, which was the **** pay day, and later closed the account because of my payroll. The backup team thought my payroll was the fraud and investigated the case until now. They kept my deposit and did not have any idea to release the check to me. I argued it for many times, even provided the tracer # *************** which ****** supplied, to help identify the reason for them holding the funds, but the bank always said it is under review.

  Business Response

  Date: 11/15/2022

  We responded to our customer's concerns by letter on 11/15/2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently started a new job I have direct deposit I put to a app on my hone by accident i put a wrong number in and Chase sent my parole check to another account I called immediately. and they said there is nothing they could do , My name is on this parole check and they know whose account it went to but will not send it back to me . I need this money to pay my bills , and I cant wait another 2 weeks . I realize it was my fault for writing the wrong number , but my name was on the check and it is a parole check .

  Business Response

  Date: 11/07/2022

  We responded to our customer's concerns by phone on November 2, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:10/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Again, Chase charged me $12 monthly service fee. The statement cycle started on 08/19, thats the day when I noticed the previous monthly service charges. I contacted Chase immediately and asked about criteria to waive the charge. I did what they told me, deposited enough money to keep the balance over $1500 to avoid the monthly maintenance charge, yet they still charged me $12 on 09/21. What am I supposed to do if thats not enough? I deposited the money right away and that was on the first day of the statement cycle. I wanted the monthly charge reversed!

  Business Response

  Date: 11/10/2022

  We responded to our customer's concerns by letter on November 10, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.