We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

JPMorgan Chase & Co. has 2312 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4,840 total complaints in the last 3 years.
    • 1,602 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/22/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase does not stop junking up my mailbox with phishing/advertisements to start a checking account. In two weeks of mail, I got two of these junk mailers. They are folders with a "$225 Bonus" cardboard card attached. They are addressed to "Our Neighbor" at my mailing address. If they stopped after no interest, then the problem would have stopped. But Chase keeps on sending me junk. The website would be an unmanned, robotized channel for starting an account. It would not avail any communication. I can not call anyone to be removed from the mailing list: Chase has even stopped printing a phone number anywhere on the junk mailer. Not even a phone number in the fine print. Chase has made it obvious that no one who works there (if anyone does) wants to be interrupted by a telephone call from the great unwashed. It gives no recourse for stopping its junk mailers. Filing an external complaint is the only resource to stop unwanted junk mailings.

      Business Response

      Date: 11/28/2022

      We responded to our customer’s concerns in our phone
      call on November 28,
      2022. To protect our customer’s privacy, we are not providing you with
      the details of our resolution. Our customer may use their discretion in sharing
      our response directly with you.

      Customer Answer

      Date: 03/10/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,



      ** ****







       


    • Initial Complaint

      Date:11/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company allowed me to open an online account for my business then requested that I verify my identity. I did everything that was asked of me and they have been holding over $5,000 of mine for the past month. They have no resolution and it's escalated. For the past week it's been escalated at the last week with no resolution from the local branches either.

      Business Response

      Date: 11/29/2022

      We responded to our customer's concerns by letter on November 29, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.".

    • Initial Complaint

      Date:11/21/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a service that was never received despite my best efforts of trying to receive it. The merchant refused to refund me. Chase bank denied me a refund despite showing them all the text exchanges as proof that the merchant was lying to them. The claimed she did show proof of service, but never shared the evidence with me. When addressing my grievances with a chase employee, they informed me that using either Zelle & Cashapp to pay someone will guarantee if needed, you will not receive a refund. When I ask why did they drag this process out for 3 months instead of sharing this policy , the employee stated, they could get sued for sharing such information with customers over the phone.

      I closed my savings and will be finding a new bank. It’s been almost 20 years with Chase and this experience made me feel devalued as a customer. Me and my hard earned money deserves far better. treatment. Chase can kick rocks!

      Business Response

      Date: 11/29/2022

      We responded to our customer’s concerns in our phone
      call on November 29,
      2022. To protect our customer’s privacy, we are not providing you with
      the details of our resolution. Our customer may use their discretion in sharing
      our response directly with you.

    • Initial Complaint

      Date:11/21/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase bank decided to freeze and close our accounts with them as well as not releasing our money to use or give us a reason why. Now we can’t pay our bills and all of our money is being held by them.

      Business Response

      Date: 12/12/2022

      We responded
      to our customer's concerns during our telephone call on December 5, 2022. To
      protect our customer's privacy, we are not providing you with a copy of any
      details of our resolution. Our customer may use
      their discretion in sharing our response directly
      with you.

    • Initial Complaint

      Date:11/21/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Somehow this item was ordered through ****** I don't know how. I requested both ****** and chase to help with canceling order. Since this order somehow went through on a card that was canceled my debit card ending in **** was supposed to have been canceled as of Sept 23 2022. Somehow this charge went through but as I stated to both my bank and ******, first the order was unauthorized and second I never received the router so I can't even return the item for my money back. ****** won't even provide proof of delivery. Which they normally take pictures so I can know where it was delivered.

      Business Response

      Date: 12/08/2022

      We responded to our customer's concerns by letter on 12/08/2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:11/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This evening, 11/17/22 at 7:00 pm, I attempted to use my Debit Card to get some gas. However, I was unable to complete the transaction. I was able to make purchases earlier. I have the Debit Card Coverage, which allows me has worked as an Overdraft privilege for the past 3 years. I contacted Chase customer service for a resolution regarding if the privilege has been revoked, and if so, if they could please provide more details. The customer service rep advised that they have no control over which charges will be processed or declined by the bank. I responded with there has to be some type of flag or something in place that alerts the bank to decline charges, or if a block has been placed on my account. I then requested to either have my concern to be escalated to another team for review or further investigation, or connected with a Manager. The rep told me that their manager will tell me the exact same thing but that they are happy to transfer me anyway. I wanted to be connected to them any way. I then spoke with *********, who stated that she was a manager. She advised that it is at the bank's discretion to decline charges no matter what they are. I believe this to be false advertisement as this is not stated in their Debit Card Coverage description, and I have had the coverage for a long term now. I expressed to her that I will continue to seek out more details pertaining to what is happening with my account as I would like to know. I also contacted the Fraud Prevention Team to see if they could see any flags. They advised me to contact their specialist team at ************. I reached out to the specialist team. They advised me to contact the Fraud Prevention Team for assistance. No was able to provide assistance, or, escalate my concerns. I find this to be alarming as I have been banking with Chase for over four years. I at least would like better details regarding what account changes have taken place. I have paid all NSF fees. Remove the mystery please.

      Business Response

      Date: 11/23/2022

      We responded to our customer's concerns by phone on November 23, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution.Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:11/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been going around and around with Chase Bank for over a month. My son deposited a check for around $1900 into his ******************* Account. It was the final payment for a car accident that we were in a couple of years ago. He made a mobile deposit. A few days later, I made a mobile deposit into my checking account for the same reason. Both checks were written on the attorney's account. They never released his funds, and they still have them in limbo. They immediately released my funds. They continue to say that they are unable to verify the funds. However, the check cleared the attorney's account over a month ago. They keep saying that they need a number to verify the check. The same number was on both checks. My son has provided them the number to the bank that the check was written on, a letter from the attorney's office- on their letterhead with a copy of the cleared check, called customer service multiple times, had two appointments with someone at the branch, and they still refuse to release his money. They have since closed his account and mailed him a check for the money that was in his account- minus the $1900 that they still have. He used that money to open an account at ***** *****. I don't know what else to do to get my child his money. How are they holding my child's money hostage?

      Business Response

      Date: 11/23/2022

      We responded to our customer's concerns by phone on November 22, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution.Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:11/16/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase offered my family a 2,000$ bonus for keeping 250,000$ in with their private client services. We followed all their requests, met with their financial advisors and left 360,000$ in the account expecting to receive the 2,000$ bonus coupon promised. They strung us along for 4 months promising the money and resolution only to tell us that the banker messed up and didn’t actually apply us for the coupon/bonus within the time frame. They continuously lied to us and never gave us the money. We had the opportunity to move that money into our other account which was earning between 2.5 and 3% interest during that time frame. Not only did we not get the 2,000$ promised and agreed upon, we lost out on the opportunity to make 2,000-3,000$ in interest by moving the money. We would like to be paid the 2,000$ promised as we met every part of the deal on our end. The chase branch is located in Brea, California. Private client banker was named Michael Rocha. I have several emails as proof of the run around we were out through.

      Business Response

      Date: 01/03/2023

      We responded to our customer’s concerns in our phone
      call on December 30, 2022. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you.

      Customer Answer

      Date: 03/02/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,



      ***** *****



       
       

    • Initial Complaint

      Date:11/16/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have filled disputes with my bank in regards to a recurring charge that is already being paid the problem is I feel the bank isn't representing my interests at heart, they are very quick to side with the merchant and have me the customer go through antiqued methods of sending them the information they need to prove my claim but they can email me about where I can't even read the documents they send here is the proof they need to prove that the merchant is wrong

      Business Response

      Date: 01/27/2023

      We responded to our customer’s concerns in our phone
      call on January 27, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you.

      Customer Answer

      Date: 02/08/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,


      ******* *******







       


    • Initial Complaint

      Date:11/15/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Well Chase bank decided to close mine and my 16 year old sons accounts and we were not notified. His paycheck was deposited and my ssi was deposited and they keep telling us they will mail out a cashiers check when in fact the money is still in the accounts. We were told we could not go into the bank and have them give us our money which is c*** Every time we call they give us the run around and now all my utilities are going to get shut off because thats the money I use to pay my bills. This has been going on for almost 2 weeks and we just want our money.

      Customer Answer

      Date: 11/16/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.