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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,842 total complaints in the last 3 years.
    • 1,600 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/18 I used the QuickDeposit feature on the chase mobile app to deposit a check for $360 because I don't have a car and getting to a branch was inconvenient. I was then told that they refused to process my deposit in a timely manner. I spoke to a supervisor and was told it would be over 24 hours but that the check will be out of its pending status by end of business day or 6pm, and at that time they could issue a credit for the check amount. I asked if I could instead go into a branch in person to get it cashed instantly and I was told yes. I walked 20 minutes each way to the branch located at **** * **** * **** ** just to be told it was impossible since it was still pending and they rudely turned me away. I called back and another agent told me I could just overdraw my account at an ATM. So I literally spent another 20 minutes each way walking back to the bank's ATM for the transaction to decline. I called again and was told my account wasn't authorized for overdraft. At this point, it was after 6pm so I asked why the check was still in pending status and I was told the end of business day was actually midnight. So I asked for another supervisor who explained that she would file a complaint about all the misinformation I received but ever so rudely told me she would do nothing to help me actually get my money. So I asked to speak to someone else if she wasn't even going to try and help me. She told me there's no one else to speak to and my call ends there then she rudely hung up on me. I called back to file a complaint against her and was promised I was being transferred to another supervisor named Mary Jane. Next thing I know, the automated system is saying "press 9 to fill out a survey or please hang up now." meaning that they literally hung up on me while trying to file a complaint about being hung up on. The lack of customer service, the misinformation and the rude behavior I received from several Chase employees is terrifying and just plain wrong.

      Business Response

      Date: 11/03/2022

      We responded to our customer's concerns by letter on 11 03, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:10/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer of Chase bank for a number of years. I have a checking account with this company that provides banking services to me through my direct deposit of my disability check. Approximately, at the end of August or September 8 or 9th 2022, my checking account was compromised by a loan company that had approved a loan in the amount of 3000 for me. Unfortunately, this company stole my personal information and Chase closed my original account. This company before my account could be closed by Chase fraudulently impersonated me by phone and reversed some charges to my Capital One credit card and Chase honored those charges and refunded this individual money in the amount of 831.19. I complained when I discovered this put my account in the negative for these charges. Chase proceeded to take my disability check which is 898.00 for these charges that were not mine. I would like my disability check returned. I have filed an FTC report, a police report, an ABC 12, report now a BBB report. All this has fallen on deaf ears. Can you please help me?

      Business Response

      Date: 11/28/2022

      We responded to our customer's concerns by letter on November 28, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:10/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      JP chase illegally took a $1,000 transaction and a $13,000 check and placed an hold on the check that the manager at a local Chase Bank which I visited for over 20 years refused to remove and the $1,000 deposit they refused to trace it to find its locations .

      I am demanding my $14,000 back .

      Business Response

      Date: 11/09/2022

      We
      responded to our customer's concerns by phone on November 8, 20222. To protect our customer's
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:10/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called in and reported claims that were fraudulent on my account. These claims for temporary credited. Now the credit has been reversed as I stated I lost my card during an emergency move and did not make these purchases. My account is over drawn due to the fraudulent charges.

      Business Response

      Date: 11/15/2022

      We responded to our customer’s concerns in our phone
      call on November 15,
      2022. To protect our customer’s privacy, we are not providing you with
      the details of our resolution. Our customer may use their discretion in sharing
      our response directly with you.

      Customer Answer

      Date: 11/16/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


      [Your Answer Here]


       


      This is a not true. I never received a phone call from anyone at all regarding this matter!


       


       


      In order for the BBB to appropriately process your response, you MUST answer the question above.




      Sincerely,



      ****** *********

       





       

      Business Response

      Date: 11/23/2022

      We responded
      to our customer's concerns by phone on November 22, 2022. To protect our
      customer's privacy, we are not providing you with any details of our resolution.
      Our customer may use their discretion in sharing our response directly with
      you.

    • Initial Complaint

      Date:10/14/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August my daughter who was once connected with my account due to it being a highschool account had a negative balance of $2,699.06. She has not had a highschool account for years. She is 21. We called Chase several times to prevent the overdraft but they refused. We were told that they were going to wait 10 days to see if there were any more transactions and that they were going to close the account. Here it is October and they took the money out of my account that I had to do renovations on my kitchen. Now what am I supposed to do? They not once at any time said that they were going to take the money out of my account. They told me that our accounts are linked which is not true after her account was changed over after highschool. I am beyond livid.

      Business Response

      Date: 12/21/2022

      We responded to our
      customer's concerns by letter on December 21, 2022. To protect our customer's privacy, we are not
      providing you with any details of our resolution. Our customer may use their
      discretion in sharing our response directly with you.

    • Initial Complaint

      Date:10/13/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I mailed a check to my HOA for the yearly assessment and it was stolen en route. The check was cashed 12/07/2021 without an endorsement on the back. My HOA contacted me 03/2022 and told me they have not received my payment. I reported the problem to Chase bank 3/3/2022 and documents were gathered to send to their fraud department. I was told repeatedly that they can't give me any funds back until the other bank refunds Chase to give me the funds back. I was told to call the claims department every other week to check the status and that they can't do anything about returning my funds except to wait. I called again 8/2022 and they said the claim was closed. They reopened the claim again and now it's still processing. I don't understand why the funds were released in the first place without an endorsement on the back and a former Chase manager told me that it should not have been released in the first place.

      Business Response

      Date: 10/19/2022

      We
      responded to our customer's concerns by phone on October 18, 2022. To protect our customer's
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 10/21/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,


      ****** ******







       


    • Initial Complaint

      Date:10/12/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear sir or madam:

      My wife, ********* ***** received a letter in the mail today stating that this account would be closed.

      I, *********** ***** am the main accountholder and I added my wife as a jointholder several years ago. I would like to know why my own account is being closed.

      I have been on the phone with your customer service representatives, which have kept me on hold for quite some time without being to tell me anything.

      All they say is that Chase has determined that they will no longer service the account and it will be closed. No reason has been given and no appeal is allowed.

      I spoke to ******* then a manager ****** who could not provide me with any further information. ****** stated that a letter would be sent to me directly with the reason for the closure.

      I asked why he as a manager, and as a representative of Chase, could not provide me with the reasons. He was dismissive in telling me to "hear him out" and that "it is between you and the bank,"

      which seems like incredibly circular reasoning.

      I can be reached at *** *** **** to speak about this matter.

      Business Response

      Date: 10/26/2022

      We responded to our
      customer's concerns by letter on October 26, 2022. To protect our customer's privacy, we are not
      providing you with any details of our resolution. Our customer may use their
      discretion in sharing our response directly with you.

      Customer Answer

      Date: 11/01/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


      [Your Answer Here]


       Initially I asked Chase to explain the reasons for the account closure which they refused to do. Left with no options I moved all my money out and turned off all of the auto deposit and auto deduct functions. They stated they would be closing the account as of October 30th which is already passed. I have written them a couple secure messages asking why they have not closed it because now I do not wish to be assessed a low balance fee. They have responded that they want me to come into the bank in person to close it. I prefer them to just go ahead and close it at this time as I do not see why if they are closing it against my wishes initially why I  now go in person to close it. I think it's just ridiculous. On again let this be public evidence of chases record of extremely poor customer service

       

       


       


       


       


      In order for the BBB to appropriately process your response, you MUST answer the question above.




      Sincerely,


      *********** ****









       

      Business Response

      Date: 11/14/2022

      We responded to our customer's concerns in our
      letter dated November 14, 2022. To protect
      our customer's privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing
      our response directly with you

      Customer Answer

      Date: 11/18/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

       

      They have explained the reason for account closure still

       


      [Your Answer Here]


       


       


       


       


      In order for the BBB to appropriately process your response, you MUST answer the question above.




      Sincerely,



      *********** ****
       







       

    • Initial Complaint

      Date:10/12/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 10/7/22 approximately 7:00 pm at the 25 s. main street location i made a deposit at the *** with a check for $2000. The check was not deposited nor returned by the ***. I was prompted to call a ****# which i did. The customer service rep. informed me that i did not have to return to the bank in the ****** to retrieve the check they would credit my account on Monday. I call Chase customer service Saturday morning again to check the accuracy of the conversation from the prior day. I was then told that due to the ************************************* holiday my account would be credited on Tuesday 10/11/22. So upon checking my account on Tuesday i discovered that the account had not been credited, which after learning this information i once again call customer service. The first call the rep disconnected the call saying i could not curse while speaking on the phone. The second call was with a rep name ****** that stated the check was found and that myself and the check was under investigation for ten days. When i asked where the check was he would not give me a direct answer and told me this was the process. So i explained to him i was told the check would be reflected as deposited in the account as of Tuesday 10/11/22, no ever mention anything about a ten day investigation cause i could have picked up the check and redeposited it. He stated that the ten day investigation was what it is. So i again asked what is being investigated and why? He replied that's what they have to do. I asked is it because i am black? Then rep ****** called me a racist. I then stated i am not a racist it's a fact that i am black and i at this point can think of no other reason for me or this check to be investigated. At this point rep ********************* up the phone. i fell discriminated against and misleaded by ***************** Chase and it's customer service staff.

      Business Response

      Date: 12/06/2022

      We responded to our customers concerns in our letter dated December 6, 2022. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:10/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my first bank account, I made it for my tax refund direct deposits, as it turns out the IRS is backed logged many months and the direct deposit has not come to the account yet. Recently I have been notified by the IRS that my second direct deposit will be here on October 9, I just learned that chase closed my account without notification or reason and that is putting my second payment of my tax refund direct deposit in limbo. I sought help at the chase branch near me and got no help.

      Business Response

      Date: 10/17/2022

      We
      responded to our customer's concerns by phone on October 14, 2022. To protect our customer's
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:10/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter, a minor, accidentally placed an order through *******. Ive been a week trying to get the order cancelled and to have my money refunded. I am getting no where and its a large amount of money. I want a full refund asap. *** contacted my bank and their refusing to open a claim to help resolve this issue because everyone I talk to is foreign and could care less. Chase is refusing to open a claim to help resolve this issue and I feel Helpless. ******* is saying that part of my order has been cancelled but chase has yet to credit my account back. I have called chase 5 times trying to get this resolved and called jostens every day since last Friday and have gotten no where. It is part of the banks responsibility to help resolve this. I didnt authorize the purchase. My daughter is a minor and I have done everything I can to get this resolve and have none of my money back and can not get any help from chase to resolve this matter. Everyone I talk to is from another country and could care less whether they help or not. Chase has already charged me an overdraft fee which they reversed but my family has to have food and gas for work so there will be other purchases and I will not be charged an overdraft fee because Ive done everything I can to handle this with no refund.

      Business Response

      Date: 10/18/2022

      We responded to our customer's concerns by letter on October 18, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

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