We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

JPMorgan Chase & Co. has 2312 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4,843 total complaints in the last 3 years.
    • 1,603 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/07/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a chase Mortgage customer for last year. In End of July 2022 i received an offer from chase that I will get 300 dollars EACH for opening a saving and a checking account. Because of this offer , I opened both checking and saving account in Chase on August 4. I did not receive any promotional money automatically. I had called chase 2 weeks ago and they agreed to give me the 300 dollars for opening the CHECKING Account.

      I am writing this email to receive the 300 dollars promotional offer for opening the SAVING account. I was already a customer for PNC for many years. I only opened the saving account to get that offer . Unfortunately I am not able to locate the email with the Saving offer .

      Customer Answer

      Date: 10/10/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,



      ***** *****







       


    • Initial Complaint

      Date:10/06/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A couple of months ago I had some fraudulent charges on my bank account. Someone hacked into my Uber account and paid for it via my Apple Pay. I disputed the charges, they were adjusted, and I got a new debit card. Prior to calling the bank, I called Apple, my Apple ID and password were changed. I was told that moving forward I could only have my new debit card on any other Apple products aside from my phone, When attempting to add my card to my watch and iPad, it didnt work. I called in, they told me that I could go through a process to give authorization to use Apple Pay again, but it would take 30 days. So I said OK and I waited. About a month and a half goes by and I try again, no luck adding my card. I called in, the guy goes OK should be working in 30 minutes, I get off the phone and wait 30 minutes. Try again no luck. Wait a couple days and call back, and I get told to call Apple. Its their fault. I called Apple like she said, and they tell me they have nothing to do with what my bank stops. I call a little after that, and I get another person that tells me they have to submit something for me to give authorization for Apple Pay to be used again and it will take 30 days. Just like the first initial person said. I tell them that I already went through this, and all they do is tell me they have no other option. I literally just want to be able to add my card to Apple Pay. It should be a choice to suspend services for Apple Pay. Not a requirement. I have all new everything, why would you take away that service? When a person loses a debit card, they order a new one and tell you for the time being ADD THE **** TO THE WALLET since you stopped making cards at a branch. So now Im in a position to where if I lose my bank card I have access to no money unless I go in to a branch and how is that convenient? This is horrible business. People pay thousands of dollars on phones for these type of services. Since youre taking it away, I expect to be paid for my phone.

      Business Response

      Date: 10/24/2022

      We responded to our customers concerns during our conversation on October 14, 2022. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:10/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Attempted to send Zelle payment to a family member on 9/19/22; in the comment section I wrote the name of the restaurant we visited the previous day. Zelle transaction never went through but it was still showing pending in the account. this took place for a few days. I tested Zelle by sending $1 and the payment went through. Another $100 was sent to family member on 9/21/22 however that payment also showed "pending" NEVER got to recipient although the funds were deducted from my account. Upon contacting bank via phone and branch near me, I was instructed to wait because it takes up to 10 days (I believe) for the transaction to be done. So, I waited on or about 9/23/22 I contacted Chase again because something seemed off to me. and I was transferred to another department to file a claim; at that point I was told that the Zelle did not go through because the word "Cuba" (which is part of the name of the restaurant we went to) was on the memo/comment section and Cuba is a country Chase doesn’t do business with. I explained to her that it was the name of restaurant we visited, and I was reimbursing my cousin for. I asked that if this word was not acceptable, they should restrict it just like they restrict the use of certain characters to avoid this type of nuisances OR let us/consumers know this. I just wanted this to be over with and a "claim" was opened so they could "research" and I was told it would take another 10 business days. on or about 9/30/22 someone who claimed to be working on my claim called me and asked me (again) whom was the payment to and what was the payment for, etc. and claimed the recipient had received the money etc. I explained to her that I was in constant contact with the recipient (Iliana), and she hadn’t received it yet. The representative claimed she had to escalate it to her supervisor and that they would get back to me. I explained to her that nothing they were saying made sense (since they already knew the reason the money

      Business Response

      Date: 10/07/2022

      We responded to our customer's concerns by phone on October 7, 2022. To protect our customer's privacy, we are not providing you with any
      details of our resolution. Our customer may use their discretion in sharing our
      response directly with you.

    • Initial Complaint

      Date:10/05/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened up a Self-Directed Investing account through JP Morgan Chase this year. I already had a credit card account with Chase. I had opened the Self-Directed Investing account for several months and then decided to close all my Chase and JP Morgan accounts due to poor customer service issues. However, I am STILL receiving many marketing emails from JP Morgan Chase. I have emailed them, called them, and texted them to stop ALL COMMUNICATIONS with me. Their communications do NOT include an unsubscribe. There seems to be no way to stop this SPAM. I finally received a callback from JP Morgan who told me to call the Privacy Center. The Privacy Center does not handle this issue. I called one last time and spoke to someone who told me the emails must not be from Chase. I offered to send Chase the header. He told me that he would file a complaint on my behalf. But still there was no way to stop the emails.

      Customer Answer

      Date: 10/25/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

      JP Morgan Chase is STILL contacting me via snail mail. I just received correspondence several days ago. Even though they promised to stop ALL correspondence, they continue. They no longer have my correct email address, therefore cannot spam me any longer via email.


      In order for the BBB to appropriately process your response, you MUST answer the question above.




      Sincerely,


      **** ******


       



       

      Business Response

      Date: 11/25/2022

      We responded to our
      customer's concerns by letter on November 25, 2022. To protect our customer's privacy, we are not
      providing you with any details of our resolution. Our customer may use their
      discretion in sharing our response directly with you.

      Customer Answer

      Date: 12/10/2022

      Better Business Bureau:



      JP Morgan has finally stopped contacting me.  Thank you BBB.



      Sincerely,



      **** ******







       


    • Initial Complaint

      Date:10/04/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to open a business checking account twice. First time they closed it because they needed information and I failed to provide it. My bad. Second time, I contacted them. They walked me through the entire process and SUCCESS the Business Checking Account was opened. I connect it to my quickbooks and start working. Then all of sudden, I get a message from QB saying my Chase account was frozen. I called Chase and they said all was ok. QB was updated and then they transfer $8334.56 to my Chase account. I log in to confirm and my account is gone.....only shows our credit cards?!?!?!?! I call Chase, worried on why my account is missing.....they tell me they closed my account because they didn't understand what type of manufacturing I performed. I TOLD THE CHASE REP EVERYTHING FROM THE BEGINNING!!!! I asked them...."did you call me?" "no", "did you email me?" "no", they said we sent you a letter in the mail. WHAT?@#?@?@?@ In todays times, we are trying to make a living, survive, and you choose to send a letter to what ended up being an incorrect address, choose no other form of communication, and close my account without notice because you want to know more about what I manufacture??? No email, no text, no mobile app letter, no phone calls, NOTHING BUT A RANDOM LETTER TO A WRONG ADDRESS YOU ENTERED INCORRECTLY???????????? LOOK AT THE ATTACHMENTS, THEY NEVER SENT ME ANYTHING. MY ACCOUNTS ARE VISIBLY LINKED AND NO CORRESPONDENCE. I WAS CHARGED FEES FOR THIS AND THE ONLY THING YOU CAN TELL ME IS "SIR YOU CAN REAPPLY FOR ANOTHER CHECKING ACCOUNT WITH US"................LMAO. REALLY??? THIRD TIME IS THE ******* I WANT REFUNDS FOR THE $70 IN FEES, AND FOR MY TIME OF HAVING TO DEAL WITH THIS FOR THE PAST 5 DAYS.

      Business Response

      Date: 10/11/2022

      We responded to our customer's concerns by phone on October 11, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 10/21/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      I have received a call that Chase Bank was checking into my claim but NO RESPONSE OR RESOLUTION HAS BEEN OFFERED OR COMMUNICATED IN ANYWAY. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************




       

      Business Response

      Date: 11/02/2022

      We responded to our customer's concerns by phone on November 2, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Chase Dispute and frauds department to report fraudulent activity on my account being caused by Amazon and he refused to help me and then was very rude and contradictory to everything I said intentionally, and then hung up on me in the middle of me speaking.I still did not recieve any help from them. Which is common practice from the frauds and dispute department at Chase.I need this looked into and delt with, and I need assistance immediately.Complaint Number:**************

      Business Response

      Date: 10/07/2022

      We responded to our customer's concerns by phone on October 7, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 25th, my ******* ***** account that was linked to my debit account appeared to be hacked as I did not authorize a transaction with the total of $992. 97. I immediately contacted ******* ***** (Case #*********) in which they closed my account and will investigate and cooperate with my bank's investigation process. I also contacted Chase Bank and made them aware of the situation. One month later, the outcome of their investigation, which I was not notified until I saw my bank, was that the transaction was authorized just because I used ******* ***** services before, which does not matter as I, a value customer, is stating that the transaction is false. So ******* ***** stated to me that I have to file a police report, which was not told to me initially and it seems like waste of my time and my local precinct's time. In addition, they stated that they cannot do much until the local authority investigate, which can take more than 1 year. Now Chase Bank is not refunding me my money even though i provided a police report with the Detective's contact information, who took the case. This has caused a financial hardship and it is very disturbing that Chase would utterly not support their customer and just take the word of third party rather than their valued customers.

      Business Response

      Date: 10/12/2022

      We responded to our customer's concerns by phone on October 12, 2022. To protect our customer's privacy, we are not providing you with any
      details of our resolution. Our customer may use their discretion in sharing our
      response directly with you.

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A week ago I was sent an ACH payment of ******. Since then my account was frozen according to chase by global security for no apparent reason since *** called and confirmed that all the transactions were personal. They have left me and my 15 dogs who I take care of everyday without food and water for the past 3 days! This is unacceptable!!!!

      Customer Answer

      Date: 10/04/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:10/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have two issues. The first one is that I made a payment on 9/02/2022 (the date due), but although Chase had my saved banking correctly, Chase Subaru Auto Finance (per the representative) still had my former banking information as well as the new banking and processed the payment on the wrong account, even though the previous month's payment was done correctly. It took them a week (7 days) to correct the issue, which caused me to incur an additional seven (7) days of finance charges.

      Additionally, this month's payment, which was due on 10/02/2022 was made on that date, but now suddenly I'm told verbally that payments can only be made on weekdays even if the due date is on a weekend, and that the additional day will cause me to incur an additional one day of finance charges, even though I made the payment on the actual due date.

      Business Response

      Date: 10/06/2022

      We responded to our customer's concerns
      during our telephone call on October 6, 2022. To protect our customer's
      privacy, we are not providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

    • Initial Complaint

      Date:09/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase auto refuses to remove a negative remark on my credit even though I constantly prove to them that I paid alot more money to them than what I was suppose to pay. Not only that, they can never get me to talk to a manager. I am stuck as everyone at this office does not help at all.

      Business Response

      Date: 10/06/2022

      We responded to our customers concerns in our letter dated October 6, 2022. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 10/13/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

       

      I did not receive anything about my complaint from *****************.  All I got was the photo that I sent them showing them that I was owed a large credit from their Auto Finance team instead of them asking me for more money.

       


      Sincerely,

      ***************************




       

      Business Response

      Date: 10/21/2022

      We responded to our customer's concerns in our phone call dated October 21, 2022. To protect our customer's privacy, we are not providing you with details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.