Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

JPMorgan Chase & Co. has 2312 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  JPMorgan Chase & Co.

  270 Park Ave New York, NY 10017-2014

• 

  J.P. Morgan Chase Bank

  712 Center Street New Iberia, LA 70560

• 

  Bank One

  2910 Johnston Street Lafayette, LA 70503

• 

  Chase Bank

  151 19th Ave Moline, IL 61265-3752

• 

  JPMorgan Chase & Co.

  8309 Lockwood Ridge Rd Sarasota, FL 34243-2930

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While reviewing my online chase account today ending in (****) I discovered a $3.00 charge billed from 7/10 for a non atm inquiry. I called Chase to advise/investigate the charge and was told its from ***** ***** **** I spoke with several representatives at Chase customer service department and advise them that Im unaware I made such an inquiry, we check the history of my account to realize there is no history of me making those types of inquiries; (understandable simply because the banks/atms are within less than 3 miles of one another); and normally all my interactions are done online. I am requesting a credit/refund of the three dollar charge; in which I was told cant be done at their level because of other inquiry/refunds that were given to me this year on unauthorized charges placed on my accounts. Please assist me in getting this refund, because as I explain to customer service; I do not want to be charged for suspicious activity such as this, on my account or let a charge go that sets a pattern up for later changes; by allowing this one to pass and set a precedent on my account for later. Again these is no logical reason why I would make an inquiry on my Chase account at ***** ****** with the ATMs and the banks being so close to one another and have no history of doing that type of transaction on my account.

  Business Response

  Date: 09/27/2022

  We responded to our customer's concerns by phone on September 26, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 08/19/2022 I was looking for a loan on the Internet and got a call from a guy named **** ****** with ******* **** and stated they got my request that I need a loan and I said yes but they said that my credit score was low that I need to boost my credit score , so they told me I should wait for two Hours and they will wire me money and should return them money so they can boost my credit score to 685 points and on the 0/21 until the 08/23 kept on doing that hoping to get my loan when they said I got to 685 they change and said that I’ll a federal grant but need to return the money they will wire the next day I rejected and told them I’m not interested anymore, then on the 08/23/2022 I get a text from my landline stating that my Rent payment have been rejected by the bank because I revoked the authorization and requested I contact Chase Bank which I did on the Phone and ask them why did they reject my payment, they told me that I contacted them on the 08/19/2022 that I made Multiple claims I told Chase I didn’t not contact them on that date it was not and they said the person had all your information they asked me to go to a branch and close my account. On the 08/25/2022 I went to the branch and close my account and open a new account and requested new credit cards to replace the old one associated with my compromised account and fax to claims department disputed Transactions questionnaire where I told them I did not dispute any of the transaction claimed. Call Chase claims department and they told me to contact them the next day and get a response. On the 08/26/2022 I contact claims department and was told by an agent that I will receive the answer by mail in the next three to five days. and then contacted Identify theft department and told them what’s going and they made me a verbal password then afterwards I filled a police report and filed a complaint at FTC. O the 08/31/2022 the charge $6999 then began to refuse to assist me and accusing me .

  Business Response

  Date: 09/22/2022

  We responded to our
  customer's concerns by letter on September 22, 2022. To protect our
  customer's privacy, we are not providing you with any details of our
  resolution. Our customer may use their discretion in sharing our response
  directly with you.

• Initial Complaint

  Date:09/16/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle ( Mazda CX5 2016) in 2016 and it was financed AS A LEASE through JPMorgan Chase ..lease was complete in Aug 2020. We chose to purchase the car in Aug 2020. We never received the title to the car ( although I believe in Missouri they required to send title). My daughters plates rxpired August 2022. We are unable to register( renewal of plates) . I contact Chase on August 8 to send a copy of title. They said they will LIKELY ( not definite) send it on Aug 15. On August 22 , no said the first title request was deleted(unknown reason) and said they MIGHT send it on August 31st. That never happened. So my daughter is driving with expired plates. If she gets stopped she will be ticketed. So we have been making payments on car loan for the last 2 years and still dont have the title or copy of the title. I also have to have her car added to our personal property tax bill but cant do that without a copy of title. The people at personal property tax did a title search which shows JP Morgan bank as having the title.When and if I do get the title I will be charged for filing late as well and late renewal fee.I dont care about the money …I NEED A COPY OF HER TITLE!! Title #*********and title specialist mumber is ###-###-####. My lawyer suggested I contact a local TV station and see if they would invstigate. i really hope you guys can help me!!! Please give me help or advice !! Thank you!!!

  Business Response

  Date: 10/10/2022

  We responded to our
  customer’s concerns during our conversation on October 7, 2022. To protect our
  customer’s privacy, we are not providing you with the details of our
  resolution. Our customer may use their discretion in sharing our response
  directly with you.

• Initial Complaint

  Date:09/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a bank account using the chase mobile app. I then deposited my ***** relief check in the amount of $1,823.98. I was informed it would take up to 2 weeks to be able to access the funds via the app. I called and spoke to a live bank agent at the customer service line,I asked him if I went down to a local branch and presented my id and social if it would speed the process up. The person told me no that government checks take time. 2 days later my newly opened account was frozen and I was locked out of the account.I once again called customer service and was told that the fraud department had suspicion that there was fraud being committed,I was asked to go down to a local branch and present my ID and social.l went and spoke to one of the personnel at the local branch. He informed me that the account was already being closed and the bank would either send a cashiers check,or not process the check at all. I called the customer service line 2 days later and was informed that the check was not processed,at which point I decided to open a account with **** of ********* went and tried to deposit the ***** relief check and was told it had already been processed. I went to the local Chase branch and asked them why they had told me that the check had not been processed when it had in fact been processed by chase. The bank attendant called the customer help line,told the person on the other end that I was sitting in front of her and was looking at my ID. They spoke for about 20 minutes,and I was informed that a request to unlock the account and release the funds had been made. I called chase customer service again the next day and was told that the request to unlock the account had been denied. This person on the line once again put a request to unblock the account,and still nothing has come of it. I was lead to believe that I could still access the account if I wanted,I informed that person that my wish is to no longer try to bank with chase and have my accounts closed

  Business Response

  Date: 09/27/2022

  We responded to our customer's concerns by letter on September 27, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I funded a new account with a check from my escrow company and a direct deposit from my bf’s job. I noticed the money was not deposited on pay day. I thought nothing of it because sometimes employer’s will issue a live check when you change your bank account.
  
  A few days later, I noticed all of the funds were removed from the account and was concerned it was due to fraud. I called Chase and they told the account was closed and advised me to go to the nearest branch to find out what happened. The representative did confirm that the funds were sent in a check and I’d receive them within 7-10 business days. Although the time frame was not ideal, I accepted the terms because the check would still arrive in time for my mortgage payment.
  
  I went to the branch this Saturday, only to find out that the $2000 direct deposit issued under my boyfriends name was being held due to the difference in names. And the check for $772.28 issued to my name was being held because they now suspected fraud and needed verification from the check issuer.
  
  We were able to confirm my boyfriend’s identity at the branch and the customer service rep on the phone said she would create a case for authorization to release the funds. So we don’t even know if that’s approved or when we will see that money.
  
  Regarding the check issued to my name, it was issued by my closing agency as a refund for overpayment of taxes in closing fees. (See attached)
  Unfortunately, that office is not open on Saturdays so Chase was unable to speak with someone that could “verify” this check belongs to me. I am beyond frustrated at this point, spending 2+ hours at a branch and leaving without a resolution is just unacceptable.
  
  I do not understand they can hold my money without reaching out or sending notice.. I was not aware this was going on and now I have no idea how to fix it now since they refuse to issue a refund.
  
  I need them to release my funds and send me a check for the balance for $2,772.28.

  Business Response

  Date: 09/19/2022

  We responded to our
  customer's concerns by phone on September 16, 2022. To protect our customer's
  privacy, we are not providing you with any details of our resolution. Our
  customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had multiple fraudulent accounts opened in my name. And had faced complete resistance from Chase for getting this issue resolved. At this point, it feels that they are complacent in the legality of the money they take as morals and ethics don't seems to matter. I've been transfered to the same department several times with the only response being to transfer me more

  Business Response

  Date: 09/23/2022

  We responded to our customer's concerns by phone on September 22, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:09/12/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amount:around $200,000
  In April 2020, Chase closed my Two CD accounts and sent two check with all my money back to me. I received one valued around $300,000. But the second one, Chase sent to the wrong address. I didn’t receive the second one. I tried to contact bankers and no response. I need to collect my money back.

  Business Response

  Date: 09/29/2022

  We
  responded to our customer's concerns by phone on September 28, 2022. To protect our customer's
  privacy, we are not providing you with any details of our resolution. Our
  customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:09/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a car loan with JP Morgan Chase (CHASE) on or about 10/2015. Since I have made all monthly payments on time on a regular. Here we are in 2022 I have made my final payment and I'm thinking that all is done, then I'm mailed an invoice that states this payment of $142.00 is late. And not to mention it's on my credit report. Making my credit drop over 60 pts. I have tried calling CHASE. Each time I've called I have to call right back to get someone on the phone with pleasant customer service. One rep straight out told me, "NO I WILL NOT ALLOW YOU TO SPEAK WITH ANYONE ELSE!" I have called the business multiple times trying to explain that this is a huge mistake. I have made all of my payments on time for over 5 years and now that I've made my final payment I am kicked out the door, slapped with a minimal late payment of $142.00 and no one is willing to help with this issue. They said they sent notices but the only notice I received we the late notice... how can I be late after 1 notice? And if I knew of $142.00 balance I had no problem paying it as of today it has been paid. I just really did not know and or was not properly notified. Also, note that USPS is not as reliable as it use to be. The surrent state of my account is PAID IN FULL and has been CLOSED with 1 late payment of $142.00.

  Business Response

  Date: 09/21/2022

  We responded to our customer's concerns in our
  letter dated September 21, 2022. To protect
  our customer's privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing
  our response directly with you.

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 03/10/22 i bought a tool brake for commercial truck, i was charged $******,never received the tool, because i need it in my business ,i have to buy one more time for more money $ 319.38,i make the dispute with chase for the first amount for not receiving the tool,the chase decided not to give me a refund, on 04/19/22,i did furnish all necessary paperwork, i got proof for not receiving the tool, such as video of the delivering date, got refusal letter on 05/13/22 the chase did not give me the reason, what was their decision, they did not furnish me with the information regarding an appeal,i send it a request to re open the case, but no answer, i send it an appeal letter on 7/27/22, no answer, also they told me, that the merchant description is insurance sales, which is not true,i am demanding to re open my case and do the complete investigation, using all my proofs for the package not delivered or i am demanding refund in the amount of $ ****** my chase acct # ****, card # ********** # ***************************************, mail code *********** **************************************************************** departament tel# *********** fax # ***********

  Business Response

  Date: 09/22/2022

  We responded to our customer's concerns by phone on September 22, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 10/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I disagree of the chase decision ,because ,i ask them to re open my case & investigate one more time with all the proofs and evidence, about not receiving my package ,they never did that and they are relaying on fake merchant, i am angry and disappointed about, how they handle that issue, they never furnished me with their findings.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********************
  
  
  
  
   
  

  Customer Answer

  Date: 03/14/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  [Your Answer Here]

  
  

   i did not receive any letter from chase, still requesting refund for scam transaction

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ****** *******
  
  
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 04/13/2023

  We responded to our customer's concerns by letter on 04/13/2023. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:09/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a certified cashiers check to Chase on 8/3/22 for the amount of $7,810.30 (Golden 1 Check # **********.). It was delivered and picked up from the post office in **********, ** on 8/8/22 ( Tracking number ********************.) Chase Bank lost my check and never credited my account. I have been calling and they escalated the matter on 8/23/22. I am no longer able to access my Chase Auto loan account online, it has disappeared from online and yesterday 9/7/22, I received a notice of intent to repossess my car as soon as 10 days from the date of the letter. I am unable to put a stop payment on the check for 90 days per Golden 1. Chase has lost this check even though I have proof of delivery and pick up and I have no recourse for 90 days to get the money back to have the check re-issued at my own expense again. Chase has not given me any follow up information on the result of their investigation into the missing check and instead closed my account and/or revoked my access and is threatening to take my car.

  Business Response

  Date: 09/14/2022

  We responded to our customer's concerns during our telephone call on September 12, 2022. To protect our customer's privacy, we are not providing you with a copy of any details of our resolution. Our customer may use their discretion in sharing our response directly with you.