Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  JPMorgan Chase & Co.

  270 Park Ave New York, NY 10017-2014

• 

  J.P. Morgan Chase Bank

  712 Center Street New Iberia, LA 70560

• 

  Bank One

  2910 Johnston Street Lafayette, LA 70503

• 

  Chase Bank

  151 19th Ave Moline, IL 61265-3752

• 

  JPMorgan Chase & Co.

  8309 Lockwood Ridge Rd Sarasota, FL 34243-2930

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction *** ***** ****** ** ****** ******** Went into the branch to withdraw $350, branch manager gave me the $350 from my account. I left and found two separate withdrawals on my Chase mobile app, one for $350 that I received and another unauthorized or acknowledged transaction pending for $380. I went back into the branch to speak with the manager who did my transaction, who then told me it was a mistake and that the charge would drop off. They tried to give me the transaction I asked for while trying to make another transaction attempt for $380 without my permission. Nor did the manager tell me at any time there was a mistake until I went back into the branch to demand answers.

  Business Response

  Date: 11/10/2022

  We responded to our customer's concerns
  during our telephone call on November 10, 2022. To protect our customer's
  privacy, we are not providing you with a copy of any details of our resolution. Our customer may
  use their discretion in sharing our response directly
  with you.

• Initial Complaint

  Date:09/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not know, I could come to this if I needed to make a complaint with a bank. I can't remember precisely but in May of 2020 Chase bank closed my bank account for no reasons and I did not do anything wrong. I have been chase for 12 years since my freshman year of high school. I've always tried to keep my accounts current even during the pandemic and now. I have been trying to get the corporate office involved because I did nothing wrong and I refuse to give up because its been two years since I been trying to get help to open an account chase as it was closed for no reason.

  Customer Answer

  Date: 09/29/2022

  The last time I spoke to someone from the business was in at the Chase Corporate Office was on Wednesday September 28

  Business Response

  Date: 11/07/2022

  We responded to our customer's concerns by phone on November 7, 2022 . To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ***** of ******** over all financial matters for my mother who is elderly. I frequently make transactions in her checking account and my ***** of ******** is of record. She also has an *** that matured in August. I instructed Chase to transfer the funds from the maturing *** to her checking account. Chase refused on the grounds that the ***** of ******** was not on file for the ***. I provided them with the *** the explicitly grants rights to me for retirement accounts. the branch advised that the *** would be made of record in the *** within a few days. Later I was advised that the *** was not accepted. The form of the ***** document is identical to the form provided by ********** statute. I have visited the Chase branch twice with the *** and my identification. Chase held a conference call with my mother and I where they verified her identity and my ***** of ********. We received a letter advising that we had to provide written confirmation that an attorney prepared the document. I am an attorney licensed in ********** and have provided this information in each discussion or meeting. the *** recites my CA Bar number. Yesterday I phoned Chase and was advised that the ***** of ******** was not accepted. I asked to be referred to the legal department and Chase representative refused. I asked for the contact information for the agent for service of process for Chase and the agent refused to provide the agent and ended the call.

  Business Response

  Date: 10/12/2022

  We responded to our customer's concerns by phone on October 12, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 10/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  the business contacted me by telephone and stated the the *** at issue did not contain certain content and did not indicate that it was prepared by an attorney and was missing information required by "specific laws and statutes."

  The *** indicates on its face that it was prepared by an attorney identified by BAR # (me) and I provided a seperate statment to that effect by mail.  I asked for the "specific laws and statutes" that made the *** inadequate; the representative refused to identify any. I request an agent for ******* of ******* and was provided same.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 11/03/2022

  We responded to our customer's concerns by phone on November 3, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, on January 25 2022 I made a payment to my lawyer for $750.00.
  
  Reference number: ******************
  Transaction number:
  ********** 
  This transaction was never received. I’ve reached out to Chase multiple times through the year and I’ve been pushed off every single time. My last three interactions I was advised the wiring department was looking into it and reaching out to my lawyer’s bank. They could not provide a reference, point of contact or clear path to resolution. Through their course of action Chase has made me feel unsafe with my information and basically was told I was out of luck. This was a wire that was sent out of my account and never received. It has a tracking number yet no one knows where it went. This is weird for me to even write because I even have a Chase Business Account but with all of this going on and being dragged out almost a year I’m not sure that will remain the same.

  Business Response

  Date: 10/21/2022

  We responded to our customer's concerns by phone on October 20, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 10/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   They literally just referred me to the claim center to file a claim then when I called the claim center they said they couldnt help me and bounced me off to the wire department that can only be accessed through a secure messaging system. This is the same system that has delayed this process for almost a year now and advised there was nothing they can do other than reach out to the other bank on their own time. When I requested proof of them reaching out they never provided it.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ****
  
  
  
  
   
  

  Business Response

  Date: 11/29/2022

  We responded to our customers concerns in our phone call on November 29,2022. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 11/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  There has been no progress. I spoke to ******* yesterday who advised theyve been calling the other bank to no response. ****** stated emails and voicemails have been sent to no avail. Its crazy to me that someone cant track down a wire. Its an electronic funds transfer from one account to another and is tracked with a literal track number, yet its been almost a year and no one can find this payment made through the Chase website. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  German Muoz
  
  
  
  
   
  

  Customer Answer

  Date: 12/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   I never received a phone call from them. A lie after lie!

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ****
  
  
  
  
   
  

  Business Response

  Date: 12/08/2022

  We responded to our customers concerns in our phone call on December 8, 2022. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:09/23/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of August 31, 2022 I was given notice of acceleration regarding account ending in **** for a 2019 Hyundai Ioniq. The notice stated that the outstanding balance was due. Upon review of my bank accounts, I found some discrepancies between what the Chase pay history was showing and what my bank account reflected. The Chase website failed to show any payment made after March 2022 and the autopay feature turned off in April 2022. I made payments on May 20 in the amounts of $1,012.50 (****) and $948.00 (****). On August 16, check #******* in the amount of $498.75 (****) and check #******* in the amount of $948.00 (****). Prior to April 2022, I had paid all accounts according to contractual agreement. Chase has broken its contract by failing to attribute payments made to my account and giving me notice of acceleration due to their inadequacies.
  I am a retired Army veteran on a fixed income. I rely on my autopay features to come out at certain times of the month consistently.

  Business Response

  Date: 09/29/2022

  We responded to our customer’s concerns in our
  letter dated September 29,
  2022. To protect our customer’s privacy, we are not providing you with
  the details of our resolution. Our customer may use their discretion in sharing
  our response directly with you.

• Initial Complaint

  Date:09/22/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on more than one occasion i have made deposits to my chase bank account, and the bank turned around and said the check i was depositing was a bad check . the first time it happened, it caused my account to get overdrawn and bounced payments for bills. when all was said and done, the original deposit which was around ******* wound up being about ******- ****** less due to bank fees late fees overdraft fees etc. and in turn caused bills waiting to get paid to not get paid but rather to just overdraw my account. the check was a good check, and had they not made their error i would not have had these erroneous fees charged to my account. the most recent instance occurred when i deposited a check just under ********* the check i believe was for *****- ********. the bank said the check was no good and sent it back. the check was written to me from my dead mothers estate. my mother died a couple years ago in a nursing home due to negligence on the staff of the nursing home. the nursing home was found guilty of negligence and fined by the state of illinois. they also lost a lawsuit our family had against them for wrongful death pain and suffering and negligence. the check i had attempted to deposit was a check my sister had written to me from my mothers estate account. the attorneys had sent a certified check to my sister which she in turn deposited and the check she wrote me that i deposited, chase bank said was a bad check. i was then told by the bank that holds my mothers estate account that i would have to wait two weeks for another check to deposit. as you can imagine, this caused a flurry of more bank fees, more random charges, more illicit fees. and also a bank account if i deposited anything to would eat up money meant for bills to be absorbed by the bank for their fees. i have proof of both these checks and more instances where things have happened with my account where chase is literally stealing my money. hopefully you can offer some assistance in this matter as

  Business Response

  Date: 10/07/2022

  We responded to our customer's concerns in our letter dated October 7, 2022. To protect our customer's privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing our response directly with you. 

• Initial Complaint

  Date:09/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had multiple problems with Chase bank. A few months ago I opened two business checking accounts with them in their branch, these accounts were closed without warning about 1-2 weeks after opening them. Later against my better judgement I opened a personal checking account with Chase. I transferred in funds from my other account outside of Chase. Again about a week or so after opening this account Chase closed this account unexpectedly. It has now been a month since the account was closed and they have failed to return the funds in the account. I have asked them to both return them to the original bank or send a check to the address on file. The first time I called them shortly after they closed the personal checking account, they said I would need to visit a local branch and verify my ID. I went into the local branch on Spring Mountain road in Las Vegas, the banker at the branch said that a check had been mailed out and should arrive to the address on the account within a few days, two weeks pass and nothing. I call Chase again and they pass me off to their fraud department, the man I spoke to said that no check had been mailed out and that one would be mailed out in a “couple days”. A week later I call them again, and I get transferred to the fraud department again. The rep this time was at least honest and told me that in fact no check was ever sent out and that I would have to visit the branch once again and the branch would need to call the fraud department and speak to the directly so they could issue a check. I’m having to find time during my day to make time if I can even do so to go to the bank to handle this. I’m deeply frustrated by the lies they have repeatedly told me, the time that has been wasted. Complaint was also filed with the CFPB

  Business Response

  Date: 09/28/2022

  We
  responded to our customer's concerns by phone on September 28, 2022. To protect our customer's
  privacy, we are not providing you with any details of our resolution. Our
  customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From January of this year I keep getting charged this fee of $8.55 monthly on my card ending in ****. I've made several complaints and they don't remove it. I didn't sign up for anything therefore I want it it to be stopped immediately and my funds returned to me

  Business Response

  Date: 09/22/2022

  We responded to our
  customer’s concerns during our conversation on September 22, 2022. To protect
  our customer’s privacy, we are not providing you with the details of our
  resolution. Our customer may use their discretion in sharing our response directly
  with you.

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/16/2022,
  
  I made a mobile deposit in the amount of $1,725.00. A hold was placed on the deposit for over one week. I called Chase Bank on Saturday to see what can be done. The check was signed to my brother, but we were told to come in with two forms of identification and they would try to see if they could process the funds. I also had the intention of adding my brother to the account because they wouldn’t l we me do it while signing up for the account online. I explained that to the people on Saturday and also today around 11 AM. We went to the branch for validation and the banker there was egregiously rude and asked insensitive questions that did not pertain to her. I spoke with someone after that branch visit and they said they would work on verification, but the bank that needed to verify the check wasn’t answering the phone at the time. It is now 4:09 PM, I called back as I was told and the representative I got over the phone has been extremely rude, like the branch banker. They are holding $1,725.00 of money hostage and I need this money to avoid a repo. Chase Bank has been nothing but insensitive and downright nasty to us. I want my money first, and then close my account. They have lost a customer for life!

  Business Response

  Date: 09/29/2022

  We responded to our customer's concerns by letter on September 29, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/25/22 I opened a new checking and savings accounts with Chase $1000 in checking and $15,000 in savings since then I also had two $500 direct deposits in the checking account. Since then chase has closed my online access and both the new accounts and has not returned any money. I was told I could go to the branch on 9/13/22 and the funds would be given to me then was told when I got there I was then told they would be mailed to me as of 9/19/22 they only had a check number for $500 from the checking account and not one for the other monies so I don't think any checks have been mailed. Also I no longer has access to my brokerage account I had for years with them. All I get is set to different people and on hold for hours with no answer.