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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,844 total complaints in the last 3 years.
    • 1,603 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spoke withChaseCustomer Service Rep Renita who was quite pleasant and should be commended. My wife and I have two car loans at Chase as follows: - **** *************** ****** ******** ******* * **** * ****** * ************* ****** ******* ******* * **** Please note that BOTH ARE PAID WITH AUTOPAY thru my bank (PNC). The ******** for over 2 years and the Outback since November of last year....over six months. The payments have been going through Chase perfectly on both vehicles. Along comes end of June beginning of July and a past due on the OUTBACK. I found in my first discussion with a rep that there was a check posting problem at Chase. I gave the check number for the Outback payment. I asked for the late fee waiver and a promise that my credit would not be damaged. I received another bill with a bigger past due amount on the Outback. I called Chase. The fee is waived and we are looking into the posting problem. I get another Outback bill with another late fee and one late fee waiver and a bigger past due. I called Chase and spoke with ******* She asked that I send a copy of the checks PAID FROM MY BANK. I did send but I also dug a bit deeper. The two checks in question should have been applied to the Outback loan were actually posted in error to the ******** loan. Check numbers **** and ****. I suspect from what I have been told that there was a check posting glitch at Chase and these checks were manually posted against the wrong account. Anyone could see that the two amounts for each loan were different and the checks came through in the proper amount. I want this matter cleared with all late charges waived and credit rating untouched. I would also like to be compensated for the hours that I have spent on the phone, searching records and noting payments back to November. A $100 debit card would be appropriate and a formal letter of apology. Chase Cust Service continues to look the other way re resolution and treats me like I do not pay my bills.

      Business Response

      Date: 08/30/2022

      We
      responded to our customer’s concerns in our letter dated August 30, 2022. To protect our
      customer’s privacy, we are not providing you with the details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:08/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe this was between March to May. But basically I saw there was suspicious activity on my account. It was over drafted my thousands of dollars. I’m a college student so that was strange for me. But I also saw that there were three different checks deposited over $600. I remembered the only person that could’ve gotten into my account and was pretty sure it was them and they had tried something similar before and I obviously kicked them out of my account but forgot they still had my login from when I lived with them. I tried reaching out to them to ask them if they had done it and they blocked my number. I made chase aware of the situation as soon as I saw it because they tried to Deposit the checks under my name. I’ve never ever done something like this or deposited checks that large unless it was from my job. I made the report myself to chase that someone got into my account trying to deposit fraud checks for money. And instead of helping me they just had me create another account that took them a whole month to help me with. Then when I finally got access to my new account they closed it the next day. They told me everything was fine and nothing would be against me because I reported it and I constantly cooperated with the next steps to do so. I go to a branch again just for them to tell me they’re ending they’re relationship with me. Even though they helped me create another account and told me I was all set to go and everything was fine. Just for them to lock my account again after waiting for them a month to help me. They banned me even though I myself made the report before my account was even locked and they banned me.

      Business Response

      Date: 08/31/2022

      We
      responded to our customer's concerns by phone on August 31, 2022. To protect our customer's
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:08/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back on 6/ 21/22 I paid my car note and the amount of $352.85 and then I’ll call and I said that the transfer has been done and my balance is $73.80 I then asked my daughter ******** ****** who also have a chase account to go to the supermarket for me Walmart and I transfer her $20 which left me with 53.80 but she told me she was tried and then I told her to transfer my money back she did I check to make sure before I left my house such bought my account back too 73.80 I spent 58.10 at Walmart and another 15.04 at Dollar tree and the next morning I woke up to check my account I was -19,34 so I call the bank and they told me that I was right they were looking into the matter and then they just stopped looking into it so I called them to see what happened and age representative a call tell me to call fraud department to file a claim and I did and I told chase that people that work at the branch are ripping people off at charging them 20.00 and saying it’s on there account and when you do the math it’s missing but they put it on the account as if they gave you back the money in they don’t and if they did this to me I couldn’t imagine how many other people they did it to as well they even asked me to ask my daughter did she receive the money and they check her account and she didn’t receive the money back into her account either so I’m just out money from the bank that’s why someone need to investigate Chase because they’re ripping people off on the *** ******* **** ********* ** *****

      Business Response

      Date: 08/23/2022

      We
      responded to our customer's concerns by phone on August 23, 2022. To protect our customer's
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:08/19/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started my own business and on August 9th I opened a Chase Business Checking account. Chase website then allowed me to transfer over $3000 from my Personal Chase checking account (which I've had open for over 6 months). The next day my online access to the Business account was blocked and I was told to go into the branch.
      I went to Irvine Chase branch on ******** ***** the next day. The banker working there told me that opening a Chase business account online "never works right" and he is "not sure why Chase allows customers to even do that". Then he said that he needs to close the account I opened online, and open a new one. He said that my $3000 deposit will be transferred to this new account. My Online access was unblocked and I could see my new Chase Business account in the chase app.
      Unfortunately the next day the online account showed $0 balance and no information on where my $3000 deposit went. I called Chase over 6 times - NO ONE could tell me where my $3000 went!! I went into another branch in Irvine on 8/13. The banker there was confused but after I spent about an hour of my time with her - said that my EIN document was missing from Chase's files and I need to bring it to a branch.

      So I went into another branch again 8/17 - still with zero information of what Chase did with my $3000 deposit. I went into a branch in RSM, spent another hour with the banker - she said that the previous banker in Irvine entered my information into the system wrong, so it caused issues with chase security. She got a copy of my EIN tax document and uploaded it into the system and said to come back the next day - to finalize the account.

      I came back on 8/18 to RSM branch - and she said she doesn't know why, but my Business account was now completely closed again. Then I sat there for another hour - as she tried to figure out where my $3000 deposit went!!! I still do not have an answer.
      Chase stole my deposit of $3000, hours fo my time and interes I would have accrued.

      Business Response

      Date: 08/29/2022

      We responded to our
      customer's concerns by letter on August 29, 2022. To protect our
      customer's privacy, we are not providing you with any details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

      Customer Answer

      Date: 09/10/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,



      ***** ************



       
       

    • Initial Complaint

      Date:08/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There has been fraud attempts to open a Chase Account under my name and information. Please review how and when it has been occurring. I did not request to open any Chase Account. Please also disregard all marketing mail to my address.

      Business Response

      Date: 08/23/2022

      We
      responded to our customer's concerns by phone on August 23, 2022. To protect our customer's
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:08/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/1/22 my mother, **** ********* passed away. On 6/3/22 her May 2022 social security check ($1374) was posted to our joint Chase checking account ***************. On 6/13/22 Chase put a 6-month hold on the $1374 May SSA payment. They say the funds will be released after 6-months. They said if I want the monies released sooner I need SSA to provide a form **** or "letter of non-reclamation". On 8/17/22 I went to the SSA Torrance, CA office to request form **** or a "letter of non-reclamation". SSA said they will not provide either of these, as Chase is not properly following the Treasury "Green Book". On 8/17/21 I also talked to a supervisor at Chase's deceased client department ###-###-#### about what SSA said. They said nothing can be done.
      The "Green Book" has no mention of putting a 6-month hold on government checks after death, when it is deposited prior to the banks knowledge of death. Both SSA and Chase acknowledge that the deposit is for May, and that it does not need to be returned. I need someone high enough in Chase to release the 6-month hold, instead of quoting their policy or telling me they do not have the authority.

      Business Response

      Date: 08/31/2022

      We
      responded to our customer's concerns by phone on August 31, 2022. To protect our customer's
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:08/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At around ****pm on August 6, 2022, I went to Chase bank on ************************************************************** to do 2 things:1/ pick up Euros that I bought on July 27, 2022 and paid 100%2/ Ask for the euro exchange rateThe Teller at chase said that to check the exchange rate, I need to enter my debit card and PIN. I did what the teller asked. After knowing the exchange rate, I decided not to exchange any more and went home.About 2-3 hours later. I found out my chase bank checking only has $1 left. As soon as I saw that I called chase customer service to report that I didnt make the withdraw. They said that the amount was still pending so they were unable to assist any further. On August 9th 2022, the transaction receipt says at 1:01pm August 6th 2022 the amount was withdrawn at the teller(ewithdraw). During that time I was there but I am 100% sure I never requested to withdraw any money. The teller said they were unable to help and for me to call claims department. We(My husband and I) made a claim on August 9th 2022. Claims department said to wait 3-5 business to receive an email or mail. 5 business days later we did not receive any mail or email. We had to call again to find out they have denied our claim. They advised us to go back to the branch to speak to the general manager to solve our case. Claims department has the worse investigation team. All they need to do is check cameras. We went to the bank at 2pm to speak to the ** but was told by the teller that he was too busy doing something in the back and he had a meeting at 3. The teller asked us to give our contact information and she would email the manager our contact information so he could contact us the following day to set up an appointment for us to come in and sit down to work on my case. Forward to the next day. I waited until past 3pm and not a single call. I was fed up so I went back to the branch. Not enough characters for full story

      Business Response

      Date: 09/16/2022

      We responded to our customer's concerns by phone on September 15, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:08/18/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put a stop payment on a cashiers check. Chase canceled the check but will not put the money back into my account. I stopped into 2 branches with no resolution. They stole my money.

      Business Response

      Date: 09/02/2022

      We responded to our customer's concerns by email on September 2, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:08/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm writing this letter to share my total disgust & shock at the extremely arrogant, rude & completely brain-dead customer service received from your manager ******************************* at the Chase branch - ***************************. in *******.A little background info:I received an alert from Chase that my checking was overdrawn by $34.82, along with instructions to take action to avoid overdraft fees by making a cash deposit at the nearest Chase branch or ATM.My wallet was lost/stolen on Friday so as proof of my identity, I stopped at Kinkos to print out my bank statements as well as brought photo ID (my old US passport) to the branch on Sat so I could make the deposit; however, your manager on duty ****************** wouldn't allow me to deposit $40.00 cash because I could be trying to money launder, really - money laundering $40.00??? Seriously?? Although your employee could 1) see on her computer that my acct was overdrawn $34.82 and 2) I was obviously trying to make a $40.00 deposit to bring the acct current, her critical thinking skills led her to the conclusion that I might be trying to "money launder" $40.00???I am completely stunned by *** ******** complete lack of critical thinking skills & staggering absence of basic common sense.Ironically, ****************** mentioned that while she wouldn't authorize me making a $40 cash deposit, she could authorize a $100 cash withdrawal from checking without an ID - how does that make any sense?? Whatever steps are undertaken by the branch to facilitate a customer making withdrawals without an ID should also suffice in making a deposit.I even offered to buy a money order to make the deposit; however, ****************** refused to sell me a money order.Meanwhile, her poor customer service continued even after I called the 800 customer service #. The customer service rep ******* after authenticating my account & identity so I could make the $40.00 deposit, instructed me to pass he phone to ******************; however, she refused the call

      Business Response

      Date: 09/02/2022

      We responded to our customer's concerns by letter on *****, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:08/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a issue that I complained about before. Chase has taken money out of my account for over a year. It did not always show up on my account, that’s why I didn’t notice it. Once I realized what was happening I contacted chase. They refuse to give my money back because I sis t notice they were taking it on time. That’s not right, they don’t have a right to keep my money because I didn’t notice it in their time frame, it’s my money, and they don’t have a right to do that. I want my money. They refuse to give it back, I have not uploaded any documents they have them all.

      Business Response

      Date: 08/29/2022

      We
      responded to our customer's concerns by phone on August 26, 2022. To protect our customer's
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

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