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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,834 total complaints in the last 3 years.
    • 1,596 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 08/11/22 I opened a business account and deposited two checks in my business name: *************** LLC. One for $1861.22 and another for $2269.95. On 08/12/22 I was notified that the account would be closed shortly. I went into the branch on 08/13/22 and told I needed to verify with the "back office", the branch manager made and contact for me and was told that both checks needed to be verified. One was verified and the other was not able to be verified. The check that is a issue is from HAT Fiance which is a third party of builders capital. I contacted the company that issued the check which stated that Chase already received the funds. Chase denies receiving the funds and told me I needed to request that a stop payment be requested and that I ask for the company to reissue the check. Chase was able to give me a cashier's check for $1861.22. The balance owed to me is $2269.95. Chase is telling me they never received the funds and even if they do receive the funds that Chase can not give me the money until the check is verified verbally. Builder capital spoke with Chase and verified that all of there checked are issued by HAT Finace which is a subsidiary of builders capital. ******** capital also verified that the check in question has cleared and the funds were released to Chase.

      Business Response

      Date: 08/24/2022

      We responded to our customer's concerns by phone on August 24, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:08/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In late May, early June, I had fraud to occur on my checking account. I contacted Chase right away and they gave me the steps to address the issue. I was out of town on vacation and they did not give me access to the money that was stolen from my account and told me that I had to wait until I was able to sign an affidavit in order to access my money. That was issue #1. Once I returned home, I visited my local branch and the relationship banker opened a new account for me and "closed" the compromised account. Only for me to discover that he in fact DID NOT close the account, when I transferred money from another bank to Chase. When I went on to use the money I transferred TO MYSELF to pay bills, I discovered the money had gone into the supposedly closed account and I could not access the funds. Frustrated, I called the customer service number (which is terribly subpar and no help at all) to get the money put into the correct account to which I was told would *********** business days. After much back and forth, I told the agent NOT to file a claim and that I would go and visit the local branch because a 6-day wait to access MY money that I transferred through zelle to my Chase account was unacceptable. The agent already had an attitude and was not listening to my concerns. I disconnected the call and went to the branch immediately. Long story short, the relationship banker was able to get the money moved over to the correct account and put a request for the old/compromised account to be closed. Exactly one week later, on July 15th, my money was taken out of my new account which put the new account in the negative and now my money is no where to be found. I keep getting the run around as to where my money is and when I am supposed to get it back. It doesn't make sense that this has taken 30-days and the issue is still not resolved! This money is not owed to Chase nor anyone else. My money needs to be returned asap!

      Business Response

      Date: 09/06/2022

      We responded to our customer's concerns by phone on September 2, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:08/15/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is about a check that I had deposit in my checking account ending in **** for the amount $5,971.58 cent. Chase bank had restricted my account because they couldn’t verify the check. I had gave chase the phone number to my attorney office which they had denied to called. Chase saying phone number does not match the number in the system. This is the only phone number to my attorney office and chase gone close my account because I’m assuming they think the check is bad. I had been with chase for over 5 years and this is the way they treat their customers ? It’s not like I deposit this kind of money into my account every day. The check is for my insurance settlement check from a car crash. This whole thing had been a inconvenience for me and my family. My rent bills and etc is on hold because of chase holding my funds. I have a daughter to raised and won’t be able to do anything pluse my direct deposit will be on hold as well. How can I survive ? Without any money. Chase is having me going through hard times as of now.

      Business Response

      Date: 09/06/2022

      We responded to our customer's concerns
      during our telephone call on August 30, 2022. To protect our customer's
      privacy, we are not providing you with a copy of any details of our resolution. Our customer may
      use their discretion in sharing our response directly
      with you.

    • Initial Complaint

      Date:08/12/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i have sent multiple letters to the CRA and them concerning this inaccurate and incomplete item that they are reporting on my credit file.they have violate the law by 15 usc 1666a(1)(2)(3) and 15 usc 1681b(2).I will be turning this matter over to my attorney to sue. i will attached copies below for your reference

      Business Response

      Date: 08/19/2022

      We
      responded to our customer’s concerns with our letter dated August 19,
      2022. To protect our customer’s privacy, we are not providing you with any
      details of our letter. Our customer may use their discretion in sharing our
      response directly with you.

    • Initial Complaint

      Date:08/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a claim on June 23,2022 and provided a digital receipt. I was charged twice by the Publix merchant. I was told that one of my transactions would be refunded to my card and the transaction was not refunded to my card. It is now August 11, 2022 and the transaction was reversed. I spoke to a manager and in the claims department that was very rude and told me she could not file a claim on the dispute charge because it was against Visa policy and that I needed to contact the merchant. The merchant has already been contacted and still have not given me my refund. Could you please assist because I am not getting the proper assistance via customer service.

      Business Response

      Date: 08/23/2022

      We
      responded to our customer's concerns by phone on August 19, 2022. To protect our customer's
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:08/10/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. On Jun 13, 2022 - two charges were made on my Chase checking account a ** ****** * **** *n Orlando Florida – one charge for $107.00 and one charge for $225.00. The charge detail indicated these were in person charges. At the time of these charges I was on vacation in Europe.
      2. On Jun 24, 2022 - Upon my return from Europe I identified these unauthorized charges and notified Chase. They reversed the charges and provided a new debit card.
      3. On Jun 28 2022 – Chase denied my complaint and claimed that as these were in person charges I must be responsible. At this time I contacted Chase and spoke with a Supervisor to find out how to fight this decision as I did not make these charges. I was told to fax or mail documentation to substantiate that the charges were not completed by me.
      4. On Jul 6, 2022 – Chase received both my written and faxed documentation with my travel documentation showing that I was in Europe from Jun 12 – Jun 23, 2022 and that the card in question was in my possession and that there are no other authorized users on my account.
      5. On Jul 30, 2022 – Chase provided another denial of my claim. I spoke with a supervisor and was told the decision was based on Chase saying my pin had been used and that my documentation was not sufficient. I asked that Chase provide me with a written explanation of what evidence was needed so I could provide that. The supervisor resubmitted my claim and request again.
      6. On Aug 4, 2022 – Chase provided another denial and did not indicate what information was needed to prove that I was not in Florida.
      7. Chase needs to correct this problem by removing the unauthorized charges from my account

      Business Response

      Date: 08/23/2022

      We responded to our
      customer's concerns by letter on August 23, 2022. To protect our
      customer's privacy, we are not providing you with any details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:08/09/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      08-08-2022

      very serious complaint:

      i called up customer service a few days ago because i wanted to block somebody from sending ME money via Zelle and did NOT know how block him and so i was told to contact the fraud department for help at: ***** ********.

      so back on 08-08-2022 at approximately 9:30 p.m., i called the fraud department to hopefully get a hold of somebody since the close at 10:00 p.m. e.s.t. zone, however, i was told that the wait would be for at least (40) minutes which means by the time the (40) minutes expired, the Fraud Department would be Closed and so i got frustrated in waiting for so damn long and just Hung Up The Phone!

      the kind of Service i received tonight was DISGUSTING!

      i need a manager from the Fraud Department to contact me back directly in order to help ME block this ONE (1) person from Sending ME Money, Via Zelle once and for all!

      please contact ME back at: ***** ********* **e best time to reach ME is 8:00 a.m. in the morning eastern standard time or after 6:00 p.m. eastern standard time zone.

      thank you.

      sincerely yours,


      ****** **** ***** angry and upset chase customer

      /hps

      Business Response

      Date: 08/23/2022

      We
      responded to our customer's concerns by phone on August 22, 2022. To protect our customer's
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 08/23/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,



      ****** *****



       
       

    • Initial Complaint

      Date:08/05/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      -June 18,2022: I saw that someone on Cash APP by the name of **** was able to use my account and bank card to send themselves 60 bucks. I filled a dispute with Cash App and my bank. When I contacted my bank I was given a new bank card and was refunded my money.A month letter they send a letter saying they are going to take the funds away and would not tell me why.After filling a claim with the ***** they finally admitted that the reason for taking my money away was because of "multiple undisputed transaction" with this **** . This is a complete lie and looking through my cash app account proves this statement to be false. My cash app transaction history shows that I have only had one transaction with the scammer and it was disputed. I have contacted chase multiple times through messaging showing them my proof of their false claim but they refuse to respond. They have both lied to the **** and refuse to acknowledge me about my proof.

      Business Response

      Date: 08/18/2022

      We responded to our customer's concerns by phone on August 17, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 08/18/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      They continue to say the same thing over and over without providing proper evidence of the investigation. The ignore me when I try to provide them with more evidence and even claimed that they never received anything even after talking to their support team. The have not done their due diligence and continue to lie.

       ***

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************************




       

      Customer Answer

      Date: 10/05/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

      My bank refuses to communicate on why the took my 60 dollars away. Chase has said that the reason why they took my 60 bucks away is because they were told by cash app that I have multiple undiputed transactions with the scammer. I have a letter from cash app saying that they never told my bank this and my bank has failed to provide me with the correct reasoning. Chase bank is saying one thing and cash app is saying another thing. I notice that chase bank refuses to inform the bbb on what they tell me since they know that they have never actually addressed my situation. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************************




       

      Business Response

      Date: 11/07/2022

      We responded to our customer's concerns by letter on November 7, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:08/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im currently banking with chase. I filed several claims. I filed one for 193 I believe. I filed this because I order hair and paid for this item. When I received it was definitely not what the vendor stated. After going back and forth with no results I decided to reach bank. Moving forward I filed a claim where I had a procedure. The company refused to answer calls and emails after several attempts. I paid **** for a service that this company must have knew wasn't worth it. I did sign a contract for service but the company stated after 4 weeks if I wasn't happy to reach back out, as I did . After several attempts I felt this company had gotten over on me. I reach chase in hopes of getting my money back explaining to chase I made every attempt to reach them through email as well as phone and no call back. After reviewing chase states that I signed a contract. I never denied signing u started there services the company provided I wasn't happy and felt they took my money after trying to resolve the issue. I had proof of attempting to call and email. Also chase approved the 193 when clearly I paid for a service I didn't receive what the vendor state and was given my money. I feel that because it was a large amount chase failed to do there job. The claims were no different

      Business Response

      Date: 08/26/2022

      We responded to our customers concerns during our conversation on August 22, 2022. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 08/29/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I did speak with someone and totally disagreed with the resolution it's clear that because of the amount is the reason chase responded the way they did. I disputed something less than $200 and it was similar even tho it took longer to investigate I was granted my money. I am closing my account with chase because chase definitely failed me as a customer when. I had evidence the business basically scam me out of money and the results. The business never responded to email or phone call and I had proof of this

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Business Response

      Date: 09/06/2022

      We responded to our customer's concerns by phone on September 2, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:08/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/24/2022 I received a phone call on my land line that this woman from Vista branch at San Diego, California, that asked me if I agreed a wire transfer of $56,255.36 and also a cash withdraw of $,6,675.00, I said no, both my husband and myself at home, and the number she called was our home phone, so that meant we were actually home at Las Vegas, Nevada.

      So we went to the branch asap on the following business day to report the fraudulent activities and closed the accounts and opened new accounts. We also filed police report, and sent to Chase branch manager.

      30 days went by with no responds from Chase, while we pursue almost everyday tried to get our money back, with my husband's cancer condition, we do need this fund to pay for medication and chemo treatments. We went on to file with FDIC, they gave Chase 15 days to answer.

      So far we call the person who is handling the case, still nothing from him, according to him.

      We felt Chases didn't do enough due diligence, because the person who was a young male, using my fake ID which showed a 67 year old woman, so we can't feel any sympathy for the way that Chase is so lack of common sense when handling such huge amount in such haste manner.



      It has

      Business Response

      Date: 08/10/2022

      We responded to our
      customer’s concerns in our letter dated August 10, 2022. To protect our customer’s privacy, we are not providing
      you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you.

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

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